So after years of eBay selling odd bits n pieces, this is the first time I've really encountered a buyer (yes I'm pretty lucky) who is this troublesome. So all was ok. They paid on Friday, got it delivered via courier and it arrived on Monday.
That's when it gets a bit dicey. So they ask for a tracking number. I give them the job ID and date which is required by this particular courier to track items and I also screenshot the Proof of Delivery notice, the contents is worth about $400 but sold it for a fraction of that. Back and fourth messages constantly asking for tracking n such.
Next day I get this message:
"The old man that came in a personal vehicle with no invoice or ID is not safe or secure shipping. If I wanted my family subject to strangers that would be my choice.
There is no invoice or barcode or any legitimate details of the courier company. There is a hand written address and that is all. Not only is it grossly overcharged, but to add insult, your pictures shows 14 boxes in the photo and I get 9!!! You have delivered just over half of the stated numbers."
My package was about 5kg and postage I charged was $25, same State. And I wrote in permanent marker on the box their address so I don't know what they expected? It to be printed in what Gold, diamond encrusted with Glitter?
My picture shows 12 open boxes of capsules, which I boxed and sent. So I don't know where they got 14. They also said I under delivered the amount. 350 capsules out of 500. I have photos of everything.
So I'm left with a few options:
- accept a return and cover their postage and fully refund them.
- partial refund amount
- I have some extra capsules that I can send to them.
- or leave it and cop it as a loss
- maybe they are also on Ozbargain and will see this as well. LoL 😘
Sorry for the long post but I'm sure a lot of y'all have your own stories about issues with eBay, gumtree or FB marketplace. So how should I deal with this particular buyer?
Please share your own experiences as well!