Hey
Not sure what should be the title topic…can’t choose
I am open for discussion. Moved on because my kid is alright, but should I went further up?
Sat 24/04/21 after 5pm (A) knocked over my 17 months old. My daughter fell 90°degree backwards and knocked her head HARD on ground. (A) expressed apologetic and left. But my daughter cried so long.
(B) brought me to their manager. I understand (A) had harmless intention but left without checking on my daughter.
Manager acknowledged. Then suddenly staff Jane butt in and talk over? Kept telling me to go get medical and police report and sued them. But…I only want (A) to follow up on my kid and apologise again.
JANE is also hinting I am blocking their customer and wasting their time. Why need the teenager to apologise when the manager had already apologised? We are in fault because our kid is not tied to baby carrier and running around?
I am guessing this complaint would not have gone any further but I still like to express dissatisfaction and disappointment.
In short.
1. Jane > Work as professional but with unprofessional attitude. One of a kind. RUDE. Not the manager. Regular staff.
2. (A) apologised but still left when my daughter is screaming in pain.
3. (B) handled well in my complaint.
4. Manager should get our contact.
5. My kid wasn’t running or walking. (A) turned and bumped into her because she was rushing to finish work.
What do you think? Should I name and shame? But I know you all could guess from my profile haha.
She's a teenager working at CW, she probably can't help if your child is not okay. The manager acknowledged she did the wrong thing walking off without checking. Leave it to the manager to talk to their staff member about it.
Jane's a f***ing idiot (or another teenager working at CW). You were upset because your child was upset and it sounds like you might have been a little too invested in getting another apology from the teenager, but they should have been de-escalating the situation and instead were escalating.
If your child was standing still next to you at the side of the aisle you're not to blame for the situation, but it could still happen again. Children are small, they are hard to see, they will probably get knocked over occasionally and they will just fall over sometimes. That's life. Hopefully the teenager has learnt to be more careful in future. I'm glad your daughter is okay, focus on that and move on.
I know it's upsetting when your child is upset, but I'm sure she is well and truly over it. A second apology from the teenager at CW isn't going to help anything. She either doesn't give a crap, or she was also upset about the situation, without knowing her personally you can't know which, no matter how it looks from the outside. In either case, her apologising doesn't change anything. Jane while not contributing positively to the situation hasn't done any real harm.
Take some deep breaths, make a conscious decision to let it go, for your own sake. Accidents happen, people like Jane exist and your daughter is going to fall over and sometimes she will even get hurt. As long as she's okay that's the important thing, not the people working at CW.