Chemist Warehouse Staff Handling Complaints

Hey

Not sure what should be the title topic…can’t choose

I am open for discussion. Moved on because my kid is alright, but should I went further up?

Sat 24/04/21 after 5pm (A) knocked over my 17 months old. My daughter fell 90°degree backwards and knocked her head HARD on ground. (A) expressed apologetic and left. But my daughter cried so long.

(B) brought me to their manager. I understand (A) had harmless intention but left without checking on my daughter.

Manager acknowledged. Then suddenly staff Jane butt in and talk over? Kept telling me to go get medical and police report and sued them. But…I only want (A) to follow up on my kid and apologise again.

JANE is also hinting I am blocking their customer and wasting their time. Why need the teenager to apologise when the manager had already apologised? We are in fault because our kid is not tied to baby carrier and running around?

I am guessing this complaint would not have gone any further but I still like to express dissatisfaction and disappointment.

In short.
1. Jane > Work as professional but with unprofessional attitude. One of a kind. RUDE. Not the manager. Regular staff.
2. (A) apologised but still left when my daughter is screaming in pain.
3. (B) handled well in my complaint.
4. Manager should get our contact.
5. My kid wasn’t running or walking. (A) turned and bumped into her because she was rushing to finish work.

What do you think? Should I name and shame? But I know you all could guess from my profile haha.

Related Stores

Chemist Warehouse
Chemist Warehouse

closed Comments

  • +1 vote

    She's a teenager working at CW, she probably can't help if your child is not okay. The manager acknowledged she did the wrong thing walking off without checking. Leave it to the manager to talk to their staff member about it.

    Jane's a f***ing idiot (or another teenager working at CW). You were upset because your child was upset and it sounds like you might have been a little too invested in getting another apology from the teenager, but they should have been de-escalating the situation and instead were escalating.

    If your child was standing still next to you at the side of the aisle you're not to blame for the situation, but it could still happen again. Children are small, they are hard to see, they will probably get knocked over occasionally and they will just fall over sometimes. That's life. Hopefully the teenager has learnt to be more careful in future. I'm glad your daughter is okay, focus on that and move on.

    I know it's upsetting when your child is upset, but I'm sure she is well and truly over it. A second apology from the teenager at CW isn't going to help anything. She either doesn't give a crap, or she was also upset about the situation, without knowing her personally you can't know which, no matter how it looks from the outside. In either case, her apologising doesn't change anything. Jane while not contributing positively to the situation hasn't done any real harm.

    Take some deep breaths, make a conscious decision to let it go, for your own sake. Accidents happen, people like Jane exist and your daughter is going to fall over and sometimes she will even get hurt. As long as she's okay that's the important thing, not the people working at CW.

    •  

      well said

  • +2 votes

    Get over it and move on with your life.

    The person who bumped into your kid either didn't know how to deal with you or didn't have the experience to deal with a problem like this or could probably tell you were going to make a massive deal out of it and left it to the experienced manager to handle it properly.

    If this is what keeps people up at night I would hate to think how people would cope through something significant.

  •  

    /r/childfree

  •  

    Wut

    • +4 votes

      A, B, Jane & the op beefed in chemist warehouse. Op is sad, maybe had a threesome with the manager, who knows?

  •  

    It's most likely protocol that the manager took over from the person that accidentally bumped into your child, which would explain why you got an apology and then dealt with the manager from there. Jane should not have said anything though and left it all to the store manager on duty.

  • +2 votes

    you should sue them for 1 million dollar… wait… 1 billion dollar…

  • +1 vote

    have you fed your little one some concrete so they can harden the F up!

  • +2 votes

    Terribly worded post. I can tell you're not a very good story teller.

    •  

      what do u mean, it's so suspenseful. we barely know what is written but are oasuoniate enough to have 3 pages of posts !

      story will sell out fast

      write this up op

  • +1 vote

    as a parent of a toddler I know it's tough
    personally I never bring kids to shopping centres, especially young ones like that. hard to control without a pram

    but not everyone has that luxury.

    use a pram next time, that usually clears the way for you or a trolley. it's tough when they are young

    also personally I would have taken to hospital or a doctor

    if you are not satisfied, report to head office. report to work safe or what ever the government body is around work health and safety.

    try news.com.au or aca if you are still pissed off.

    •  

      You Can’t Help People Who Won’t Help Themselves.

    • -1 vote

      Well said

  • +4 votes

    I am guessing this complaint would not have gone any further but I still like to express dissatisfaction and disappointment.

    I’d like to express dissatisfaction and disappointment in this post.

  • +3 votes

    Remember when kids fell over, bumped their heads, brusised their knees and got over it and parents took responsibility for it?

  • +2 votes

    A 17 month old shouldnt be walking around the store. You should apologise to the manager for not keeping control of your children.

    • +1 vote

      Nah OP is raising them free range.

  •  

    Make a complaint on Jane through their website.

  • +1 vote

    Obtain a security camera video. Lets see what really happened.

  • -3 votes

    Parenting is such grey area topic. No one has the full right or wrong. Only the parent know best interest of their children.

    In short, I am upset my kid being hurt in public area. Moreover, in good behaviour. Simply “Are you okay?” show genuine concern in humanity even you are not medical practitioners. Not sorry bye. How they handled them after is not right either. Luckily the kid is tough.

    In these years, the world has going downwards. People becoming apart, selfish and full of hate. And I believe this is how this post opinion going. So this is my last comment in this post. But feel free and inviting, to continue or close.

    • +8 votes

      "In these years, the world has going downwards. People becoming apart, selfish and full of hate."

      I'm sorry dude, but you've actually just described yourself and this post. This is one of those take a look at yourself in the mirror moments. Seriously.

  • +4 votes

    This guy is a troll or suffering from mental illness, possibly even both.

  • +2 votes

    I feel like if I was that staff member that accidentally knocked your child over I probably would have said sorry then walked off too. It's awkward, a bit embarrassing and I wouldn't know what else to do or say that could have remedied the situation. I don't really know how them staying a bit longer with you and apologising more would have changed what happened. I'm also confused why you're focusing on this rather than the health of your child that an apology couldn't have changed.

  •  

    I think I should start OzWhinge and all non-sensical, off-topic, hard-headed whinge posts should be automatically shunted off there.

  •  

    Most places will have an incident report- Just fill out an incident report, see doctor and see if MRI etc is needed .. If not and just a bump, move on. I understand if it was my child my first reaction would be to check child then rampage in store especially if teen just tried to fog me off but also have to be rational that sales staff are flat out and toddler wasnt pushed over intentionally. Highly emotional situation not helped by staff but i would not bother naming and shaming etc as your child gets older there will be many other situations where you want to string up bullies or assholes etc that you have to help navigate and support through without you going postal :)

  • -1 vote

    I don't even know why I read these posts…

  •  

    Who knocked over who? And what did the original knocker over do?

  •  

    We should calculate the number of productive hours been wasted by humanity in trying to give the OP the only answer that he wants. He just want to hear that he was right and CW was wrong.

  • +2 votes

    Someone has already apologised, the kid doesn't have a permanent injury- move on with your life?

  • OP no longer wishes to participate in the forum post. Thread closed.