KOGAN vs AMAZON- a customer-service comparison

IVI on 30/04/2021 - 17:55

In case any1 hasn't done business w/ each or either
of the Subj co.'s, here are our recent experiences:

Full Disclosure: We're Members of Prime, Not "Kogan 1st"

PRE-ORDERING:
+ Amazon: We take your $$ when we're about to ship
- Kogan: [We hold your money thru months of waiting]

CALLING BY PHONE:
+ Amazon: Answered by a Human in under 2 minutes :~)
- Kogan: [We don't offer Customer-Service by phone]

CANCELLING AN ORDER:
+ Amazon: No problem; answer Q's right-way f Free Returns
- Kogan: [Easy to do logged-in; refund in 3-7 bus.days..?]

COST-FREE SHIPPING:
+ Amazon: Buy Prime yearly, to save most Shipping costs
+ Kogan: We found it hard to buy "First Kogan" [Our bad?]

PRODUCT INFO:
+ Amazon: [Some lousy prod. info; verify ALL B4 buy'g]
0 Kogan: (Unknown: Too few recent transactions)

WHAT ARRIVED
+ Amazon: Nice (most: reusable) boxes; consistent labels
- Kogan: Drill (in o/sized case) was in opened sachel [a return?]

General Item Quality:
+ Amazon: Usually upwards of Fine
- Kogan: Drill was our LAST Kogan purch, (Pay to Return?)

Prices:
+ Amazon: Sale items can be OK; OzB shows some good 1s
. Check ALL prices, as some have been >200% "too high"
- Kogan: Drill's "dim" charger had US plug (but No adapter)
. Drill turned out to be an unlabeled clone of a good qual. 1

YMMV. Any1 got any Recent experiences to share, thanks?

General Discussion

Related Stores

Kogan
Kogan
Marketplace
Amazon AU
Amazon AU
Marketplace

Comments

  • 87percent on 30/04/2021 - 18:03
    +10

    I’m not even going to bother reading your wall of text, but there’s no comparison between Amazon and Kogan for customer service. Amazon will always win. Hands down. End of thread

    • mapax on 30/04/2021 - 18:04

      I read it :(

      • Daabido on 30/04/2021 - 18:13

        Me
        too. Damn
        you
        IVI
        !

        • FireRunner on 30/04/2021 - 18:23

          I didn't realise IVI wrote this, it's actually semi-readable

          • SF3 on 30/04/2021 - 20:19
            +1

            @FireRunner: You’ve experienced mental conditioning.

  • spackbace on 30/04/2021 - 18:24

    You never confirmed if the Kogan drill was even from Kogan, or a 3rd-party store.

  • Neoika on 30/04/2021 - 18:25

    Kogan has more other services, e.g. mobile, credit card, energy, etc.

    • Almost Banned on 30/04/2021 - 19:41

      Prime Video/Music/e-books?

      • IVI on 04/05/2021 - 17:07

        Lotsa FREE eBooks, no less… even sans Prime

  • Hithere on 30/04/2021 - 18:34
    +3

    I started reading it, gave up when my eyes started bleeding.

  • pegaxs on 30/04/2021 - 18:35

    OMG, not the drill saga again…

    • spackbace on 30/04/2021 - 18:40

      Really getting drilled home isn't it?

  • bloom on 30/04/2021 - 18:44
    +2

    ! th@nk y0u 4 thE 1nf0m@tioN [+1]
    {end text} #lol

  • SBOB on 30/04/2021 - 19:00
    +9

    Any1 got any Recent experiences to share, thanks?

    yep.
    I recently read a couple of posts in the forum

    Readability
    - IVI: completely unreadable
    + Other : coherent

    Structure
    - IVI : purposely posts in
    some stupid fixed width
    format for
    no obviously
    explainable
    reason
    (despite sometimes posting normally showing that they clearly are able to not hit the enter key every 20 characters
    + Other: normal width posts. Infinitely less annoying

    Content
    - IVI : posts contain random thoughts and lack any clear structure
    +Other: posts generally understandable and

    Follow up
    -IVI : rarely follows up on questions or comments
    +Other: poster asked questions, got answers or other questions and followed up, making for a forum with useful interactions

    YMMV but, yep, couple of recent experiences for you

    • SF3 on 30/04/2021 - 19:14
      +1

      It’s not for reading, its ham radio speak in written form. 🙄

      • bazingaa on 30/04/2021 - 19:27

        CQ CQ CQ 73

        • SF3 on 30/04/2021 - 19:28
          +1

          Charlie Foxtrot 88

  • popsiee on 30/04/2021 - 19:08
    -1

    Amazon recently( since the pandemic ) have not been the cheapest hence a lot of my biz goes to the others including some crazy prices in Kogan First .

  • jimbobaus on 30/04/2021 - 19:11

    Again
    Someone
    Needs
    To
    Offer
    How
    To
    Write
    Posts
    Customer
    Service
    For
    The
    OP

  • Maglia Nera on 30/04/2021 - 19:23

    yes

  • Godric on 30/04/2021 - 20:12

    t
    ha
    nk
    y
    o
    u

  • AndyC1 on 01/05/2021 - 10:29
    +1

    Yes another one of Op's usual bad formatted posts that are impossible to read.

    Op does not listen to people asking for him to change, so he does not deserve any real feedback.

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