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2 Essential Services for Free with a 4-Year Volkswagen 4Plus Care Plan for 4-15 Year Old Volkswagen Vehicles Only @ Volkswagen

1080

As part of 2021 Click Frenzy, Volkswagen are offered their 4Plus Care Plan at a heavy discount for the first 400 purchasers.

I just purchased a pack as it is way cheaper than any independent mechanic and covers me for 4 years of services.
Includes brake fluids and pollen filter changes which are always additional under their capped price model.

To give you an idea, I have a 2017 VW Polo and the pack covers 2 essential services and 2 major services for $790
Whilst the essential services are basically oil and filter changes, The major ones are a massive saving.

$790 over 4 years or $197.50 a year or every 15000KM is a bargain in my eyes.

Pros:
Increases re-sale value if you can convince the new buyer of the added value
Improves the possibility of VW head office approving goodwill repairs out of warranty
No independent will be cheaper over the 4 year period
Transferable to new owner if car sold
Way cheaper than their yearly capped priced servicing which goes up every year

Cons:
If you write off your car or sell it, It is non-refundable
You could possibly save more money if you know how to service via the log-book yourself

This is part of Click Frenzy deals for 2021

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Comments

  • +1 vote

    Got a VW golf that's due for major 105,000 service (timing belts, etc). I wonder if this package is of any benefit towards that? Anyone got experience on that front?

    • +2 votes

      Hi mate, Pretty sure timing belts are consumables so you have to pay for that part.

      • +2 votes

        Not too worried about the consumables. It's the labour cost that's a killer for timing belts. I have a quote for the service, $1350 plus more if they decide the water pump needs replacing.

        • +4 votes

          Pretty sure the labour for your timing belt won’t be covered, but happy to stand corrected. FYI get the water pump done at the same time.

          • +1 vote

            @93vector: This! General rule of thumb with timing belt & water pump change combo.

    •  

      In the same boat, wondering if VW will be more expensive for the 100k service vs local mechanic for things like timing belts etc. Otherwise $200 per 15k service seems quite good.

    • +1 vote

      To give you a rough idea, I had mine done (105k timing belt) at a service centre (VW MacArthur) and it cost ~$1500.

      Here’s the thing though - an engine issue has begun where oil leaks somewhere, and it’s not dripping on the ground. I took my car back about 3 months after the timing belt service saying there’s something wrong, paid the $85 for 30 mins inspection they said nothing is wrong, filled up my oil for free.

      Back a month later and they confirmed there’s an oil leak but they can’t figure it out either so I’m on a oil plan for the next 1000km and it’s sucky.

      Hindsight is, if that happened at a local garage I reckon I’d be out of luck.

      I would be all over this deal, but I’m looking to upgrade within the year, SUV time for the devil spawn on the way

      •  

        if it's a golf, it's the pan and it's supposed to be very common, same with the water pump leaking coolant. Just need to change the pan and you should be good. I had to do my water pump because mine was leaking coolant quicker than I was putting in

        •  

          Wow thanks man - nail on the head.

          I’ve got to take it in once it hits 1000km and I’ll suggest it. What exactly should I be saying?

      • +1 vote

        I had a worse leak problem when I owned a Ford. It seeped oil on the garage floor! Ford service couldn't work it out (despite the service manager being my neighbor). I gave up on Ford service and started to use a man who was VW trained but went in to business himself doing home service. He said, "that will be the PVC valve". He replaced it. Problem solved.

        This will give you an idea of symptoms and general indication of cost (US website so allow for US dollars and Aussie profit margins).
        https://blog.fcpeuro.com/how-to-perform-a-volkswagen-pcv-val...

        •  

          Brilliant! Thank you for the link. I have bookmarked it in case I come across the problem. Trying to service my Golf myself now that 5 yr warranty has expired.

      • +1 vote

        Just had my 2017 Polo serviced couple of weeks and they found an "oil leak". It was slightly seeping from the oil separator, it is quite common. I had it repaired this week under 'goodwill' free of charge, they replaced the separator and used a better quality sealant than was originally used, apparently.

        • +1 vote

          I had this exact same problem replaced under good will too.
          Wasn't a big leak but happy it was done.

          Must be a common fault with the model

          • +1 vote

            @ZackyD: Yes very common. Causes no problem at least in short/medium term, just better to have fixed, definitely wouldn't look good for resale if anyone takes the under tray off.
            NOTE: I am not a mechanic/technician.

    •  

      You would only be covered for the below:

      Essentials Service

      means the Essentials Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp.

      Essentials Service Plus

      means the Essentials Plus Service includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement.

      To that end, I don't believe it would cover any of the labour for replacing anything other than the above.

  • +1 vote

    Insane deal. Thanks OP.
    Just about to book in my Tiguan so this is perfect.

    Will more than pay back in 12 months. Then two free services on top.

    Transferrable to future owners too.

    • -1 vote

      The "two free services on top" is all that you just purchased??

      • +1 vote

        $777 for 2 standard and most of the cost for 2 major services.

        In the next 12 months I'll have one of each (roughly $900 worth) . Then still have one major and one minor for to go

        Its an absolute no brainer if you want to get a dealership service. And a pretty good deal when compared to vw specialist mechanics

  • +3 votes

    Local mechanic services our Tiguan for $140 a service. VW is $180 an hour!

    • +6 votes

      Almost no chance they are using the appropriate oil at that price, unfortunately. Consumables push the price of VW services up a lot.

      •  

        They're using great oils. Fuchs.

        Fuchs does one thing, oils and lubricants

        The oil is actually lasting longer than the 25,000 km between services.

        Mechanic also got our turbo rebuilt due to blowby for $1300. VW wanted $4500.

        I wonder how much VW charges for a DPF clean. Bet it's thousands. I know they wanted $8000 for a new DSG auto transmission lol. Car has a market value of $8500.

        •  

          I don't doubt the brand of oil is great but you should be using VW 504/507 spec oil (it should be Fuchs Titan GT1 Pro). This has to be certified by VW. Loads of great oil brands are out there but they only have a handful of Euro spec oils. The problem with this is that it costs around $10 a litre minimum and my 2.7 TDI needs 7.4l of it. Mechanics need to make some money on it too so they will charge more like $20 a litre in their garage and you can see how it quickly gets expensive.

          My DPF sensor failed after a previous local mechanic (who was highly recommended) used oil that wasn't certified. It was Penrite, a good brand, but shouldn't have been used. Not sure if it did cause the DPF sensor failure or not but I bought a new part for $80 myself and swapped it.

          •  

            @cyssero: I recommend jump onto vwwatercooled they have recommended mechanics.

            A service should be $140

            •  

              @DisabledUser319612: Fair enough - maybe I am more interested than you, but ask the mechanic the oil they are using and check it against your manual for what they should be using. If it's VW504/507 rated, great - if not, at least you know what you're getting into.

              •  

                @cyssero: https://www.vwwatercooled.com.au/forums/f112/why-you-need-us...

                Here is a whole list of companies which make that spec oil. Every company does it.

                Buy it by the 40 gal drum and it becomes cheap

                •  

                  @DisabledUser319612: Thanks, I am familiar with that site and list, but even though the mechanics do buy it by the drum and get it cheaper, it's still not halving in price. I think $140 is a great price for a service, if you're getting VW 504/507 even better, but when my engine uses 7.4L of oil alone I'd be surprised if they are using it. May be worthwhile the mechanic, especially if you're running a diesel.

    •  

      In Melb by any chance? Looking for a trustworthy mechanic that is that cheap for a basic VW service!

      • +1 vote

        Box hill Kmart auto or MyCar as they are called now, my family have 6-7 cars with them at any given time, and have used them for probably 10-15 years now, Kashin never rips people off, always tries to find cheaper options for you.

        • +1 vote

          my family have 6-7 cars with them at any given time,

          By my maths you either have 523 family members of 3146 cars. Which is it?

          • +2 votes

            @MS Paint: ….or just 7 family members with really really troublesome cars (insert alfa / fiat / peugeot / citroen etc italian or french marque here)

          •  

            @MS Paint: Just 6-7 cars that we own at any given time, 3 households.

    •  

      And to think you could service your car for free by yourself!

  •  

    When you go through to purchase, it says you need to already have a ‘Care Plan (the one you buy from new)’ to be eligible to buy the above discounted ‘4Plus Care Plan’.

    I don’t think that existed when I bought mine (2015 Golf). :(

    • +2 votes

      It say one of the two conditions, not both

  • +1 vote

    Where does it say it covers 2 major services?

    "Four Year 4Plus Care Plan (including two Essentials Services and two Essentials Services Plus)."

    Am I missing the details?

    • +5 votes

      Yep, major service is misleading…

      Plus is basically the Essential Service + Pollen filter and brake fluid replacement.

      The two of those generally do get done every second year service interval.

      What’s misleading about saying “major” is that it could be interpreted that it’s somewhat like a 4 year interval service, and including stuff like DSG service if one has DSG. That alone is like $600+

      Edit: That said, <$200 logbook service they call Essential and Essential Plus is cheap if one insists on service at their VW Service Centre

      •  

        Yea. Major service is usually flushing coolant, brake fluid, filters, spark plug etc. Not oil change + pollen filters.

        I guess this kind of market prob suit most of the audience.

      •  

        you have been ripped off if you pay $600+ to change DSG oil

        •  

          Yes I paid 330 at dealership

  •  

    Cheap dealer servicing and windscreen wiper deals this Click Frenzy. VW should be the new official Ozbargain car brand

  • +7 votes

    VW servicing is overpriced, take your car to a decent well priced mechanic.

    • +2 votes

      They're so shameless nowadays, while your car is being serviced they call you to upsell you bullshit extras.

      •  

        That's because the service advisor gets commission for every additional item he sells you (tyres, brakes, A/C clean etc etc).
        He won't for items it was booked in for, just extras he can sell you. If it's booked in for brakes, he won't get a cut of that, but if it's booked in for a service and he can sell you new brake pads/rotors he will cut a cut of it.

  •  

    Essentials Service
    means the Essentials Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp.

    Essentials Service Plus
    means the Essentials Plus Service includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement.

  •  

    Mine says that it can't find my rego or vin?

    •  

      Rebirthed VW?

  • -2 votes

    good deal, bought 5

  •  

    Mine is due for major service 120k next time and they've already warned me it will not be cheap. Will this deal cover at least part of it?

    • +4 votes

      This will cover your oil filter, oil, pollen filter (if you have one), a stamp and a timer reset.
      Everything else other than the above you will pay 100% at official VW prices

      • +2 votes

        Not really seeing the value then, because I typically get my car serviced every 14-18 months so this would lead to an extra service in the next four years where they'd add a whole heap of extras on.

        TBH I took my car to a local to get a few things fixed last week. It's past its 100k now so I might not go to VW anymore.

  •  

    Golf platform….

    •  

      So MQB does that include Skoda?

      •  

        Io vivo in il passato

  • +6 votes

    Was just about to buy, but can't see the value the OP sees.
    Effectively it's EITHER Essentials Services OR Essentials Services Plus (it seems the only difference is if you have a pollen filter)
    But either way, over the 4 year period, you get 2 of the above. Nothing else.

    I was still interested at this point as it also "included" B the points: "25% off RRP".
    I thought that's great if replacement parts are needed - until I read the T's and C's.. That 25% off is their estimation at how much the above 2 Essentials Services saves you. Nothing more.

    There is absolutely NOTHING about discounted or included "Major Services" as mentioned by the OP, which he/she described as the major selling point.

    You are simply getting 2 standard "Essentials Services" (or Plus instead) at max, over a 4 year period.

    Incredibly dodgy language and formatting used on their sales page to trick you into thinking it's more (and it appears to be working looking at this post)

    • +2 votes

      You might be misreading it. The site says that the 4 year plan has:

      What's included in a 4-year Plan?

      2 x Essential Service
      2 x Essential Service Plus
      
      •  

        You might be right. I still see no mention of "major" service, unless the extra 2 items under the Plus make it major?

        From the Ts Cs:

        Essentials Service

        means the Essentials Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp.

        Essentials Service Plus

        means the Essentials Plus Service includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement.

        You reckon it's giving you 2 of them each? It says it is only done at the normally scheduled periods, so does that mean 1 of them every year?

        • +1 vote

          Covers 1 service each year. Basically 1 Essentials Service for your first year., then Essentials Service Plus for the next year, then Essentials Service for the next year, then Essentials Service Plus for the last year.

        •  

          From what I remember the Golf was yearly servicing. I think you are probably correct though about 'major' service work being extra costs, although I'll be damned if I can find details on their website.

    • +2 votes

      It's misleading form my understanding too. Major service sometimes include spark plugs, DSG fluid, coolant flush and other fluid like brake and power steering etc. Those are quite expensive to do at dealership and if those are not covered than this is not a deal. Better to take it to a local shop buying the appropriate oils on sale from Supercheap auto and getting it done yourself

      •  

        This x 1000.

  •  

    Is this available for all models including the GTI and R cannot seem to find rego or vin either..

    •  

      My 2016 GTI came in at $900ish

      •  

        So confusing, my 2011 GTI mk6 came in at $834

        •  

          They are within the same ballpark, $867 to be exact on my end.

  •  

    This is very confusing. How do I use this package? Does it mean my next 4 log book services (assuming there is no issues with the car) will be free? That also assumes that log book services alternate between Essential and Essential Plus.

    So let's say I bought this, in my next service what do I do? I just say that I have this package and they will do the service for free?

    •  

      Anyway I am not eligible according to: https://www.volkswagen.com.au/app/locals/care-plans

      Older vehicle and haven't got care plan before.

      • +2 votes

        There's an "or" in there.
        4.001-15Y OR had a care plan before

        • +1 vote

          Ah … I missed the OR … thanks for pointing out.

    •  

      Assuming there is no issues with the vehicle, is this all they do for the interval service?

      Essentials Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp

      Or there is always extra to that?

  •  

    Also, how is it showing as $790? When I click through, it's showing as $826 (with a line through "original" price of $1101)

    •  

      I'm guessing the price is dependent of the model of your car

      •  

        So was that original $1101 implying the cost of a single service would be $275 originally, including all of the above? That sounds very cheap to begin with for an official servicer?

    •  

      For a Mk6 golf tsi my price was $795

      •  

        is that the 90 or 118 with the twincharger? Any piston/misfire issues?

        •  

          Lol could be an ignition lead going…simple fix or at least something to try before going [email protected]@s deep in the engine

          They replaced my engine once upon a time and 3 weeks later it began misfiring. Found the mechanic had left an ignition lead out of its holder - was touching the engine got too hot and fried.

          They're cheap $30 from the dealer OEM and are very easy to replace if you're keen -

          •  

            @Qwert331: Not the case with these engines sadly. People have had catastrophic engine failure at as low as 30000kms with the twincharger engines.
            Just built horribly and have been the subject of multiple recalls and problems.

  • +4 votes

    Cheap wipers, cheap service. Now need a deal on an actual VW

  •  

    I am on my 3rd year of 5 years care plan. It looks like I am eligible but won't have time to use all the services before they expire.

    Click Frenzy Offer: Get 2 Essential Services free
    Expires 4 ½ years after purchase date/ active Care Plan expiry

  •  

    From the terms:

    1. What is not covered by a Volkswagen 4Plus Care Plan (Exclusions):
      Volkswagen 4Plus Care Plans only covers what is specified in section 3 of this document, and excludes the remaining items which is specified in the Service Schedule

    Tyre rotation and balancing and wheel alignment where required;

    Repair of accident damage to any body, driveline or chassis components;

    Additional maintenance due to modification from the original specification or the use of non-approved parts, fluids or additives;

    Normal wear and tear consumable items requiring replacement and parts requiring additional maintenance (including but not limited to clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xeon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, water pumps, tyres, satellite navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear);

    •  

      I want to know when we are doing regular service at the authorised dealer, how much do we pay for the parts that are covered under this 4Plus Care Plan?

      • +1 vote

        I am pretty certain a basic service i.e. "Essential Service" would be north of $400 at a dealer. I have a trusted local mechanic that uses quality parts and consumables and he charges me 240 for the basic service.

  •  

    Can someone who has owned this care plan advise how to use this? Do we mention it during booking for a service? Or VW dealer will automatically know that the vehicle has care plan?

    • +1 vote

      I rang up VW dealer and confirmed they could see whether you have the plan in their system. But it will take up to 48 hours after purchased to show that in their system. At the time you book the service, their system need to show that otherwise you will have to pay out of pocket. (very weird but oh well)

      •  

        Thanks for the info. I assume we can always check with them prior booking whether they recognise our vehicle having the care plan.

  • +7 votes

    I've never seen so many confused ozbargainers in one post. Good job VW.

    • +8 votes

      German precision.

    • +3 votes

      They've essentially provided us a diservice.

  •  

    In the conditions it says Essentials Service Plus is "genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement"

    Sadly this seems to mean it doesn't include the DSG service.

    • +2 votes

      reset service interval display

      That is literally a click of a keyboard and yet they make it sound so complex.

      • +4 votes

        And don't forget the logbook stamp.

  • +2 votes

    Every 4 years you have to do a major service on a VW which doesn’t seem to be included here. Just two minor and two minor plus pollen filter and brake fluid (both every 2 year items).

    At some point during your Care plan they’re going to hit you up for the additional cost and labor of the major service which includes spark plugs, air filter, fuel filter and DSG fluid (if applicable).

  •  

    This seems to be 2x oil changes, and 2x oil changes + pollen filter + brake fluid?

    So anything outside of that will not be covered:

    Essentials Service

    means the Essentials Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp.

    Essentials Service Plus

    means the Essentials Plus Service includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement.

    • +2 votes

      Yea I was looking at that too.
      I don’t think this 4Plus Care plan is the same as the normal Care Plan that VW has
      The normal Care Plan is for new car that hasn’t done the first service, which covered everything in the scheduled services, and it comes with 3 or 5 years plan.
      This 4Plus Care plan is for car that is 4+ years old and the service that covered seems to be super minimal. (Doesn’t include all the scheduled service item). And it comes with 2 or 4 years plan.
      I am checking with VW dealer directly, will report back once I heard back from them.

      For my 5 years old Golf, it costs $780 for 4 years, the scheduled services for the next 4 years would easily cost $1600. I have a feeling this is too good to be true!

    • +1 vote

      I have spoken with VW dealer.
      For my golf, after paid for the 4 years plan ($780), here is what I am going to get:
      1st year (2021) - free service - (was $323) - covered by essential service
      2nd year (2022) - free service - (was $447 + $81 potter filter + $134 brake fluid) - covered by essential service plus
      3rd year (2023) - partially free service (not sure how much I have to out of pocket) - partially covered by essential service
      4th year (2024) - free service - (was $323 + $81 potter filter + $134 brake fluid) - covered by essential service plus

      I save quite a bit for the 4 years plan.

  •  

    Still an alright but not amazing deal! It was $777 for my 2013 TDI golf.

  • -1 vote

    They've offered me:

    4Plus Care Plan : 4-year: $867 $1,155

    Click Frenzy Offer: Get 2 Essential Services free

    Expires 4 ½ years after purchase date/ active Care Plan expiry.

    So …. two included minor services for $867? Where's the bargain?

    • +1 vote

      You get 4 services for $867, two oil changes, and two oil changes + pollen filter replacement and brake fluid replacement.

      • -1 vote

        but it only offers 2 essential services?