Extra Large Framed Mirror 100 x 90cm $179.99 (Was $249.99) + Delivery @ Elegant Collections

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AssociatedLKapasi on 30/05/2021 - 18:01 elegantcollections.com.au (626 clicks)
Last edited 31/05/2021 - 13:54 by 2 other users

Hi everyone - first time poster

We have started a home decor business and are running a EOFY sale on already reduced products.

MASSIVE SAVINGS ALL MIRROR RANGE !!

One of the sale items - XL SILVER MIRROR REDUCED TO $180 from $250

Med Silver mirror reduced to $120 from $190

HURRY !!

Postage available Australia wide.

Postage cost to be calculated at checkout

All out postage items are fully insured and we will take full responsibility for any damages during transit.

We accept Visa, Master card, AfterPay, Zippy and PayPal as payment methods.

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Elegant Collections

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  Hybroid on 30/05/2021 - 18:05

  +1

  You need to update your refund policy page. It categorically states "all sales are final and no refunds" but then goes on about the process on how to refund. So, which is it?

  20% "re-packaging charges" doesn't seem reasonable for a defective item. Depends how you packaged them.

  Having almost everything discounted on your website gives the impression that either A) everything is marked up heavily or B) the prices are arbitrary, or indeed probably both.

  I would love to see the business case that was signed off suggesting this is a profitable strategy. It's difficult to buy some homeware items online as you need to see and feel them to get a sense of how they fit at home. And with with no returns accepted…

  • 

    Edamamme on 30/05/2021 - 18:10

    +1

    I was just reading their returns policy and thought the same. Also read :

    ‘Only regular priced items may be refunded, unfortunately sale items cannot be refunded’

    The moment I read this, I exited the site.

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  AssociatedKapasi @ Elegant Collections on 30/05/2021 - 18:11

  -4

  For a defective item you will be entitled to a full refund or an exchange - the repackaging fee applies to change of mind refunds.

  For point B - its not heavily priced, you can shop around and see the prices yourself - some comparisons to be done is at shine mirrors\ melbourne mirrors etc

  • 

    Edamamme on 30/05/2021 - 18:13

    Okay, but it also says you don’t accept change of mind refunds, so it’s confusing. And if you do, does that only apply to a purchase made in store?

    Or is it no change of mind returns on online purchases? Super vague it just needs more clarity is all.

  • 

    Hybroid on 30/05/2021 - 18:19

    +4

    the repackaging fee applies to change of mind refunds.

    No, it doesn't. You've even confused yourself. The repackaging fee applies to damaged/defective items that are returned if the original packaging is unusable. It literally says so.

    There's a separate 20% "stocker's fee" which applies to instore returns or exchanges. Doesn't say anything about online purchases.

    https://www.elegantcollections.com.au/policies/refund-policy

    ---

    For the next point, you say:

    …applies to change of mind refunds.

    Your website says:

    We do not offer refunds/exchange due to "CHANGE OF MIND".

    So…………. which is it?

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  KangaDrew on 30/05/2021 - 19:40

  +2

  Sounds like someone went to market without a solid business plan or even bothering to proofread the T's and C's they clearly copied from a dud template 🤦🏻‍♂️

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  cute as duck on 30/05/2021 - 21:38

  +2

  Privacy policy

  we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]),

  • 

    KangaDrew on 30/05/2021 - 21:46

    +2

    [[INSERT ANY OTHER FACEPALMS NEEDED]]

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  Chickenleg on 31/05/2021 - 21:14

  Wonder why rep is in the penalty box already