Kitten Headlight Restorer $3.99, Cut N Polish $3.19, Aerpro Torch $3.20 + Shipping ($0 with $99 Order) @ Automotive Superstore

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Cashback

Store Repautoss on 13/07/2021 - 17:47 automotivesuperstore.com.au (105 clicks)
Last edited 13/07/2021 - 22:40 by 2 other users

Few picks from the Automotive Superstore Clearance Sale on now (2000+ items)

$12.95 shipping, free with over $99 order. While stocks last.

Kitten Lens Doctor Headlight Restorer $3.99 Link here

Kitten No2 Cut n Polish (with applicator) $3.19 Link here

Kitten Metal Doctor Restore & Polish $3.59 Link here

Aerpro LED torch recharge via 12v lighter socket $3.20 Link here

Valvoline Citrus Tyre Shine 300g $5.48 Link here

Visit the main sale page: https://automotivesuperstore.com.au/stock-clearance-sale

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Automotive Superstore

• 

  OzBaggins on 13/07/2021 - 17:53

  +4

  On a customer service level I do not recommend shopping with these guys. Purchased something about 6 months ago, website said in stock dispatch date within a few business days. Took them 2 weeks to send the item. If you call their phone number it doesn't answer, IVR recording just blames covid and says send online query. They took about 1 week to reply to my online query. Their Google reviews are quite bad too, people encountering the same issue as me.

  • 

    Store Repautoss @ Automotive Superstore on 13/07/2021 - 18:04

    Hi OzBaggins,

    Sorry for your experience we got totally overwhelmed during the first wave of COVID and there was significant supply issues as well which we had never had to deal with before..

    We have since made significant improvements to our processes and fixed much of these problems. I applogise for the poor experience you had.

    • 

      OzBaggins on 13/07/2021 - 19:25

      +1

      Hi,

      Thanks for your acknowledgement, I feel like covid was an acceptable excuse in 2020 but not so much throughout 2021.

      Are your phone lines back open or is it all online queries only?

      • 

        Store Repautoss @ Automotive Superstore on 13/07/2021 - 19:46

        -1

        Yes our phone lines are open.

        We have adjusted our phone process to be more efficient we have reception staff who take the calls and channels it to the appropriate department.

        So we answer as much as humanly possible and call back everyone who calls us if someone isn't available at the time.

        Emails are honestly better for us as we can deal with 10x the amount of customer enquiries vs the phone however we acknowledge this is a service many customer want and so far this system seems to be working well.

• 

  Mattapie on 13/07/2021 - 18:07

  +5

  Terrible experience dealing with these guys. Order wasn't fulfilled weeks after ordering, phones turned off, no response to any emails. Only eventually got my money back via PayPal dispute because they didn't post the item or refund me, and ghosted me completely.

  • 

    Store Repautoss @ Automotive Superstore on 13/07/2021 - 18:11

    -3

    Hi Mattapie,

    During COVID we had a 11x increase in demand which ramped up over the space of just a few weeks. Unfortunately we did not have the resources as a company to deal with such an increase in demand coupled with significant supply disruption.

    This did take some time for us to over come.

    We are sorry for the poor experience.

• 

  LikeClockwork on 13/07/2021 - 18:20

  +1

  I bought an air filter in February and it was sent quickly and arrived safely. Far cheaper than anywhere else. I usually don't leave comments but my experience here was good - however I didn't need to contact support.

• 

  Jdk88 on 13/07/2021 - 18:23

  +6

  Do not recommend purchasing from this lot. Almost scam-like how they operate. False information about delivery times and zero communication. Still trying to get my money back!
  And this was only 5 weeks ago - nothing to do with their Covid lockdown excuses.
  Avoid!

  • 

    Store Repautoss @ Automotive Superstore on 13/07/2021 - 18:28

    -3

    Hi Jdk88,

    In most cases we are currently replying to emails and phone inquiries within 24 hours. Can you please let us know your order number and we will investigate this for you.

• 

  Stevesie76 on 13/07/2021 - 18:44

  +3

  I had a similar experiece pre covid. Items weren't actually in stock and took weeks to deliver. Multiple times I was told it was en route when it wasn't.

• 

  alexshel on 13/07/2021 - 19:35

  +3

  I also don't recommend dealing with them. Absolute negative customer experience. They don't understand how to do business and manage processes. covid excuses.

• 

  lowndes8 on 13/07/2021 - 20:58

  +2

  I too have had a bad experience and will never use them again. Dont answer phones or emails. Not a way to run a business.