PSA: Citibank Premier Credit Cards Now Offering Smartphone Screen Insurance

kanad on 22/07/2021 - 16:50

Just received an email from Citibank that Citi premier cards will now have smartphone screen insurance cover. I have the lifelong free Citi premier card but use it sparingly. Last week applied and got the Amex Explorer card that has this insurance but the new Citi's one is better. All you need to do is pay the monthly bill using the card. Thought may be useful for some.

Citibank:
Each claim up to $1000, Yearly max $1650, Excess $50

Amex
Each claim up to $500, Yearly max $1000 (two claims), Excess 10% of repair cost.

https://www1.citibank.com.au/help-and-support/complimentary-…

Financial Credit Card Insurance Screen Repair

Related Stores

Citibank Australia
Citibank Australia

Comments

  • NotJustChickenDinner on 22/07/2021 - 17:37

    so i can just pay my $10 belong and get coverage, that is the way I am reading it ..

    • AnDyStYLe on 22/07/2021 - 17:40

      As long as it's a post paid…

      Got a Monthly Mobile Plan? Then we’ve got you covered. Just pay your Monthly Mobile Plan bill each month with your eligible Citi credit card or Linked Diners Club Card. Unfortunately, this offer doesn’t extend to prepaid plans.

    • netjock on 22/07/2021 - 17:43

      $5 a month with Dodo

      • NotJustChickenDinner on 22/07/2021 - 18:01

        actually i do have one of those too for the kids! nice!

    • Cheapskate Paul on 22/07/2021 - 21:18

      I'm quite surprised that it didn't require a handset to be included in the plan. I've changed payment for my $8.99 Exetel plan to my fee free Premier card. In effect this insurance will cost me 9 cents per month for the 1% CC fee.

      This definition makes it clear that SIM only plans are included:

      Monthly Mobile Plan means an Eligible Mobile Telephone subscription where the Eligible Cardholder enters into a contract with a mobile provider for a
      mobile telephone and SIM or SIM only plan with a monthly automatic billing arrangement.

  • netjock on 22/07/2021 - 18:05

    What happens if you have a monthly prepaid plan like Felix? How would they know if it is monthly post paid or prepaid?

    I guess checking through up to 12 months of history if you paid annually for Boost is just too much work for people paid low wages in overseas call centres.

  • Peck on 22/07/2021 - 18:05

    I don't know about other company policies, but with this Citi one, damage must render the phone inoperable.

    • netjock on 22/07/2021 - 18:07

      inoperable

      That isn't hard. It just makes sure for most people if it is going to get damaged do it right!

    • NotJustChickenDinner on 22/07/2021 - 18:08

      their exact wording …

      Our insurance covers you for Accidental Damage that affects your eligible mobile phone from working the way it should, like if you can’t make calls for example. We'll also cover you for unavoidable Theft.

      A little bit of wear-and-tear or self-inflicted damage won’t be covered either, but if an accident occurs that affects your eligible mobile phone from working the way it should, that’s what we’re here for.

      • dealmaker on 22/07/2021 - 22:51

        Unavoidable theft, hhhmmm!!

  • burningrage on 22/07/2021 - 19:02

    I gotta say for a Credit Card that is on the way out, they still keep giving and giving!

    It's almost emotional but who could compete with this Citi Signature?

    Anyway, check out the exclusions according to the email I've got.

    What's not covered:

    • Accidental damage that does not affect your mobile phone's operation and functions

    • A lost mobile phone

    • Defects where there is no evidence of Accidental Damage

    • Intentional loss or damage of your mobile phone

    So an accidental damage that doesn't affect the phone's operation and functions is not covered. The actual phone has to be totalled in order for this insurance to apply!

    Perfect companion for recent Telstra's JB Plan with Gift Card!

  • kyle on 22/07/2021 - 20:01

    Isn't the Amex one screen damage only whereas the Citibank one is anything else?

    I've paid for mine outright with Amex, and now changing to using Citibank to pay the monthly fee. So I should be fully covered I hope. But then my phone is >$1K…

    • dealmaker on 22/07/2021 - 22:52

      Sounds like it. Good thinking

  • kipps on 22/07/2021 - 21:24

    How often do you break your smart phone screen that this is an important consideration?

  • jes on 30/07/2021 - 21:03

    Amex one is better as it covers phone that is purchased outright

  • pdph on 14/12/2021 - 19:02

    it doesnt really cover my phone got stolen a couple of weeks ago .They called that a mysterious disappearance.
    It is with AIG insurance and they declined my claim

  • georgegates5 on 06/02/2022 - 20:54

    has anyone recently got this credit card and attempted to make a claim?

    My current situation is:

    1. I just change phone plan to Belong and had put belong on my citibank payment. (only one payment so far)
    2. Plan to make a screen repair on an iphone X. (screen been damanged, face id kinda works sometimes? but apart from that I am able to make calls)

    Was planning to head to apple store to get an estimate / quote. (assume I need this first to submit a claim before actually paying for the repair?)

    Hopefully someone can advise on the steps they had taken.

    Cheers

    • Peck on 06/02/2022 - 21:23

      I assume that the damage is supposed to happen after your coverage commences.

      • georgegates5 on 06/02/2022 - 21:36

        yes , hence wanted to enquire if anyone has successfully made a claim for a damaged iphone screen.

  • coolsteps on 03/12/2022 - 19:26

    note it ooks like citibank insurance policy doesnt cover tablets and inflicted impacts in their wording. also amex only cover screen damage not other phone damage,
    does anyone know if amex covers tablet screen damage or of any other Australian credit cards that offer phone insurance?

  • fastnbulbous on 27/12/2022 - 02:06
    +1

    Had a good experience claiming this recently (cracked screen and finger print/input was a bit unreliable)

    Had a monthly long plan with Vaya (previously Jeenee) for the last 3-4 years and have been doing the monthly payments on the plan.
    Purchased my phone outright about a year ago from google on the citibank card as well.

    Sent pictures to a local phone repairer and they gave a standard quote for repair which i used as an "insurance diagnostic report"

    Didn't have any issues making a claim (the one odd request was to get a quote/message from google saying they wouldn't insure my phone)

    • bawlingonabudget on 21/09/2023 - 21:27

      hey can I DM you in regards to making a claim for 'Accidental Damage' for the Citi prestige card?

  • aaronaldo on 18/01/2023 - 16:40

    I just logged into the system to raise a claim at https://ba.mycardbenefits.com/ and after entering my CC details, there is no longer an option for complimentary mobile phone insurance. Is that the same for someone else here? I only have 'e-commerce protection' available

  • pjwellsey on 16/03/2024 - 14:39

    Cheapest Phone Plan I found to support this is https://www.ozbargain.com.au/node/812806

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