eBay Plus Refund - Not Received 188 Days Later

Castcore on 27/07/2021 - 14:46

Is there anything I can do to get a higher authority on a refund at eBay?

I have been in contact with eBay support 8 times now with regards to getting a refund on a cancelled eBay Plus subscription. Each time they assure me it'll come through this time and tell me to take the chat reference number and wait either 7-10 business days, 2 weeks or "30 days max"… and each time it doesn't come through.

I've been very respectful each time but this 8th time I refused to leave until they gave me some sort of extra verification I'll actually get it or let me speak to someone higher up, the chat ended with them disconnecting me.

Starting to sound a bit like the boy who cried wolf hey?

Anyone else had a similar situation? I could drop it and part without the refund but now out of stubbornness I'd rather burn my self to the ground before giving up. Already wasted 188 days of my time, whats the rest of my life.

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Comments

  • BlackorRed on 27/07/2021 - 14:50
    +2

    I did tried last year to ask for refund, eventually they refunded membership fees and gave me free membership for a year after a few discussion with their rep as they took out the fees as auto-renew. I even disputed with my bank while it took so long. In your case, better talk to the bank to get ur money back

    • Castcore on 28/07/2021 - 11:58

      That'd be nice, I did hint at some form of compensation in my last run but they flat out said no to that. Makes me feel better about my chances of getting a refund though, thanks.

  • Muzeeb on 27/07/2021 - 14:51
    +2

    Starting to sound a bit like the boy who cried wolf hey?

    Is this the correct fable to use on this occasion?

  • SnoozeAndLose on 27/07/2021 - 14:51

    Fair Trade?

  • pharkurnell on 27/07/2021 - 15:06

    whats the rest of my life.

    Fighting ebay? obviously very little.. :)

  • peterwilliams83 on 27/07/2021 - 15:23

    You could try asking your bank to do a chargeback if you paid by card

    • JIMB0 on 27/07/2021 - 20:16

      There is a time limit to that and I'd say 188 days is way past it.

    • Castcore on 28/07/2021 - 12:00

      Yeah unfortunately I should've thought about this coming up to day 120, can't do it after that.

  • SF3 on 27/07/2021 - 15:44
    +2

    OP, Is this amazon refund still on-going too? didn't see any further update on that post.

    Looks like you are in for another marathon run with ebay too.

    Starting to sound a bit like the boy who cried wolf hey?

    Groundhog Day.

    188

    An auspicious number.

    • Ocker on 27/07/2021 - 16:04
      +1

      With OP's track record I would just stick to B&M outlets for my buying

      • Castcore on 28/07/2021 - 12:03

        Agreed..sigh

    • Castcore on 28/07/2021 - 12:03

      That one did eventually get resolved! After a few phone calls to Amazon it seemed as though the hotline support team was a bit more sympathetic and got it through :)

  • payless69 on 27/07/2021 - 16:16

    did you pay with paypal?

  • frondono on 27/07/2021 - 16:18

    I did a paypal dispute. got the refund from the dispute cause ebay never replied. then ebay refunded me.

  • bobbified on 27/07/2021 - 17:39

    I've been very respectful each time but this 8th time….

    I say it's time to kick some butt….!

    But more seriously, (some people are going to say "that's exactly what they want you to do, etc"), it might be worth looking at how much your time is really worth vs the $49 EBay Plus fee that you've spent so much time chasing and decide whether it's worth wasting more time.

  • Eeples on 03/08/2021 - 15:24

    I had the same issue.

    I gave up.

  • Dr Techno on 08/08/2021 - 00:47

    damn I just noticed auto renewal from ebay plus, even though I cancelled a little while ago! ebay plus wasnt that useful to me. Amazon did the same to me twice, just got a refund.. dont think I can trust companies with saved payment details now.

    • Dr Techno on 08/08/2021 - 17:46

      Just cancelled again and they claim to have refunded me.. but Im only 3 days from payment date.. best way is to cancel automatic payments via paypal which I've just done for all the companies I had it listed there for.

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