Launtel nbn - Keen to Know Your Experience

Hey, long time OzB lurker, making a first post now.
Curious to know if anyone here uses Launtel as their ISP?

A family member is moving into a new place, and there will be days or weeks at a time where they will not be at the new home.
I understand that Launtel lets you 'pause' your internet if you'd like, and change the internet speed if needed?
Is this the case? Is the pausing/recommencing of your connection easy to do?

Any information or points from your experience would be appreciated.

Thanks!

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Comments

  • +2 votes

    I think it depends where you're located and which network it is on (Launtel vs third party).

    I've been with Launtel for about 3 months now. But in WA, they currently resell Vocus connections, so the pausing/unpausing can take a bit of time (few hours) going through Vocus. I believe the pause/unpause happens almost instantly when it's on Launtel's own network.

    Overall, I've been quite impressed with them so far.

    • +1 vote

      I believe the pause/unpause happens almost instantly when it's on Launtel's own network.

      How can you tell which network they use in your area?

    •  

      Awesome thank you for your reply here! I'll have to double check which network

    • +1 vote

      Can echo this, the nearest PoP is Melbourne, so if you rely on low pings avoid Launtel for now.

      Also another annoying thing is that they days change over based on EST, so the new day that you get charged happens at 10pm WA time (will be 9pm when DST starts over east).

      I only use it at my place that I’m only at every month or so, the performance is alright for what I use it for, but don’t use them at my main place mostly due to them using Vocus and having the PoP in Melbourne. Only advantage is being able to stop and start it and only pay for the days you use, if you have one you’ll use all the time I wouldn’t bother with them and look elsewhere.

      Last time I activated the service it took 12.5 hours to have it activated (usually the most it would take is 2-3 hours). So only got to use the service for about 2 hours but had to pay for the entire day 😒

      •  

        Also another annoying thing is that they days change over based on EST, so the new day that you get charged happens at 10pm WA time (will be 9pm when DST starts over east).

        Unfortunately, I think this might be an NBN thing, so they just pass it on.

        •  

          Probably is, but considering that Launtel is the only (?) RSP who charge daily, it should be clearer when the ‘day’ is charged, especially for WA customers.

          As I said, once daylight savings comes in over east we lose another hour here of the ‘day’ that is paid for as it’ll end at 9pm, if I’m leaving my other place the next day I’ll turn off the internet the night before cause no real need to pay for another whole day when it’s only needed for a couple of hours.

          It’s only a few $$, but it all adds up. Just another way that AU is very east coast centric really :-)

          •  

            @Porthos: What did support have to say about this? They would be willing to investigate options I’m sure.

            I’ve had good experience with them (not a current active user).

            •  

              @the4thzodiac:

              What did support have to say about this? They would be willing to investigate options I’m sure.

              Wouldn’t think there’s much for them to investigate really, it would be nice if there was something on their site about it being charged per day based on EST though.

              There’s plenty of good points with them, but also can’t deny their shortcomings. Definitely handy for people who don’t need a monthly connection for homes that aren’t used all the time, so still cheaper for me than having to pay monthly for something I might use a few days in a month.

  • +2 votes

    I've been dealing with them for 10 years and they can be good sometimes. As it's been stated above it does depend where you're located and if they're reselling another provider.

    The other thing is that their prices can be quite expensive compared to others. Sure the ability to pause is good, but in my experience people often forget to pause or even when they do it still ends up being quite expensive compared to other providers.

  • +1 vote

    You can change as often as you like. If you change it a couple of times in one day, you will be charged for the highest speed you choose within that day. The fees are not pro-rata, so if you had a half gig connection for 4 hours of the day you'll pay for a half gig connection. *We recommend doing any changes to your speed prior to 11pm just in case nbn's system takes more than the couple of usual minutes to change it.

    In the residential portal under the service you wish to pause, you'll see a button just under the speed change button. Just pause the service. Your credit will remain there until you come back and unpause. There are no reconnect or disconnect charges.

  • +1 vote

    They have a 7 day free trial, try it and see. You probably have received PMs from other ozbargainers with referral codes too by now…

    • +1 vote

      I'll have to give it a go, also have not received a referral code yet! If someone could provide that would be win-win

      •  

        anyone can give me a referral code please? i want to give it a try next month. thanks!

  • +1 vote

    NBN techs messed up my connection while I was with Launtel and Launtel were not able to escalate to get it fixed.

    I was given 3 months ETA for the resolution.

    •  

      This one time they kept trying to block a few NTDs NBN themselves were trying to provision out of spite.

      Anyway, if they were reselling through another provider they often have to go through that provider and then to NBN. Not always but a lot of the time in my experience. As opposed to them providing it direct.

  • +1 vote

    I have had no issues with Launtel been with them for years. Great customer service too.

  • +1 vote

    I've been with Launtel for more than a year now, at a holiday house. It's been great, but I echo the comments above about how long it can sometimes take to unpause if you're connected via Vocus. I usually unpause it a few hours before I expect to get to the house, and it's almost always working by the time I get there.

    I also once had an issue with an NBN installer "stealing" my FTTN connection to use for another premises while my connection was paused, which took a few days to sort out. Apparently, NBN installers are not supposed to do that, but it happened anyway.

    My experience is that Launtel's sales and support people are friendly, knowledgable, and helpful.

  • +1 vote

    I've used them on and off at different periods.

    I've really liked them. The stats they provide on each connection is great. And the ability to go up and down is fantastic.

    Also their online support is great, and their staff are clearly knowledgeable on the topics.