My MILs ipad is locked out.
Apple says that they can only help us if we know the apple ID. We have both visited the store and rung the help line with no result and I find it hard to believe that we can't provide other ID as proof of ownership.
The MIL is 80+, has some dementia issues and has no clue what the ID is or what of her (6!!!) email addresses she used to set it up several years back and absolutely no clue what her password might be.
Is it a brick or is there a way to totally reset it and start again?