I am facing a situation, just see if anyone else experienced something similar, let me know if it is my only option to accept refund.
2 months ago I ordered drums set from Amazon but ship from UK, it is about AU$450, 200 bucks lower than market price. After placed the order there is no movement on my order, I talked with their customer service a couple times and one month before I was told they will have stock in couple weeks, later I did see the shipping information mentioned it will be delivered by 25th Oct. What surprised me is nothing happened until today 27th Oct, I just talked with their customer service again and I was told it is mess up in their UK side so they can not delivery the product but can refund me.
Clearly after waiting for 2 months refund is not what I want and expected, the CS person asked me to understand COVID situation and accept refund as it is only solution they can provide. Tbh I am disappointed they can not honor the deal after such long waiting, tried to ask for match price from their AU inventory, the answer is no as the deal was done by their UK peer.
Thanks a lot!