Want to Leave My New Job

LMrArJ96 on 13/01/2022 - 19:17
Last edited 13/01/2022 - 19:53 by 1 other user

I’m 25 and have been working in retail for the last few years. Last year I decided I wanted to focus on my career and get a job in IT and start working my way up. I ended up applying and getting a job as a service desk analyst for a IT company. I work Monday - Friday in that job and on the weekends I work my retail job.

It’s been almost 3 months and I’m currently not happy with my new job. I don’t feel motivated at all and just feel that it’s not the right fit for myself. I always wanted to work in a office/corporate environment but have since realised that it’s not for me. My retail job is more than happy to have me back full time for as long as I want.

One part of me wants to leave and go back full time to my retail job until I find something else. The other part of me thinks I should stick it out for a bit longer. I don’t won’t to feel like I failed trying a new job since I was so excited when I got the new job.

Any ideas/advice/suggestions would be greatly appreciated.

Education & Work

Comments

  • mooney on 14/01/2022 - 12:59
    +2

    I work in a retail head office and I like to try to recruit from our store network. My experience is that there is a fairly high hit rate of people who like the idea of the office life then find it doesn't work for them. So OP what isn't working for you? Being office based (as that wont likely change), the job, or did you just love what you did before?

    I know it isn't easy but try to realise what is important for you before too long because you could find yourself trapped in a job that isn't rewarding or interesting but pays well making it really hard to extricate yourself from.

  • provision on 14/01/2022 - 15:32
    +5

    I'd ask the question to myself as to why I always need to be "happy" with everything I do; we seem to have it engrained in us to only follow this that make us happy and often it's just the short term happiness that is being fulfilled.

    There's obviously a limit as to what one should put up with however if your goal is to advance in a career within the IT industry then maybe the long term achievement of sticking it out with this job, learning the skills that a retail job wont teach you will enable you to create the building blocks of a business/career mindset which'll cause you to fare better in the subsequent jobs you pursue.

    The office environment and culture will vary greatly between companies (plus the WFH opportunities) so why limit yourself in finding these places.

    Trust me You'll get sick of customer/public facing roles as you get older, playing the game of master (customer), slave (you) to fulfill their neediness will lead you to despair.

  • roozmik on 14/01/2022 - 16:36
    +3

    A lot of IT jobs, like service desk.. you're dealing with people's problems all day.

    People expect IT to just work, and you rarely get any recognition unless you save someone's ass because they f**ked up.

    Only upside is my IT job pays a lot more than I ever got in hospitality. One day I hope to be financially free so I'm not a slave to the $$$.

  • refizen on 14/01/2022 - 17:34
    +3

    Hi OP,

    I was in the same position as you, did Level 1& 2 helpdesk for a retailer after Uni, didn't really like it - way too much angry people in support, but the experience was necessary since I had none in IT prior and was not good enough to interview for any SWE positions straight after uni without studying heaps.

    I stuck it out for 6 months, upskilled after work and in that time interviewed for roles that interested me.

    I'm really happy in my role now and can't see myself doing anything else and have been working as a software engineer for the past 5 years. It may get better for you too once you start to do stuff you actually like.

  • BusMan247 on 14/01/2022 - 17:34
    +1

    Hey I'm (was) in a similar situation albeit a little older than you. Got into banking. Had to do a lot of shit kicker jobs for a few years until I finally got a decent (not great) job.

    During those painful years I did learn a lot of skills specific to the bank, but for me more importantly I worked out how to be with my peers, boss etc which is probably the part I struggled with the most. The actual work is fine.

    You also need time to learn enough where people want to pay you more for your skills.. if you've been in a job for <3 years and you are young, you don't realise at the time but what you bring to the table is kind of limited and at best based on promise and potential.

    Ignoring the above and focusing on your story, if the people are mean that you work with that makes it hard, but if they are a little tough on you that's the pride that needs a reality check. You don't know much yet but you'll get to the point where you certainly will.

    Finally it helps to know what you're aiming for. I know from my experience now that my realistic limit is probably $150k base, and am probably another 3-5 years from that. So I am happy to keep sticking it out if I feel like I'm progressing each year I'm sticking it out.

    Whatever field you're in, you're going to have to be decent in to get paid and have the experience to command more money. There's a lot of people behind you happy to do the same.

    Sure you hear of others who just flew into their jobs making big money but honestly that is not the norm.. heck even getting a decent job these days is pretty tough.

    Good luck OP.

    I do agree though with some of the comments on here.. companies aren't people. When you move or leave it's the same thing they do to employees when they are trimming the workforce or reallocating resources as they see fit. Everyone behaves in their own interest. You should show loyalty and stick out a role at least for a year but after that it needs to be mutually beneficial to continue either with opportunity to learn or more money.

  • aileron on 14/01/2022 - 18:49
    +4

    This industry is time and skill based, I think 3 months is way too early to make up your mind on how it's like. From what I read, you ended up in the worst possible roles, and working for external clients sucks.

    My advice is to stick it out. Follow your original plan and learn some stuff for 6-12 months, then make a move to a new company and better role. That 6-12 months experience is worth a lot in employers eyes compared to 0. And yes certs will also help a lot (depending on the cert).

    It won't always be like this. Just remember this job now will get your foot in the door to somewhere much better.

  • lostn on 14/01/2022 - 18:51
    +1

    the most important thing is what makes you happy, provided the job earns you enough to get by.

    If you're planning long term though, that retail job is probably not something you want to retire on. The IT job has more future prospects.

  • pulpfiction on 14/01/2022 - 19:00

    Service desk is pretty hard to enjoy unless it’s really your thing. It depends what you’re interested in. If you can find a path to software / product development you may find that pretty fun.

    If tech aligns with your interest areas, my suggestion would be stick it out and find a path to something you enjoy. Whether that’s with your current employer or another one. Goodluck!

  • Webber000 on 14/01/2022 - 19:16
    +1

    1) If there's a future with the IT company then stick it out, eg if you think that you could get promoted or transferred to a different department, or want to do a TAFE course and work with that same company in a different position one day.

    2) If there's no future with that company then quit straight away. Life is short, don't waste it if you don't need that job and already have another one lined up. Don't worry - you're not really jumping between jobs. Theres no gap on your CV and the job switch can easily be explained if anyone asks about it (be honest - what you have said above is fine - I've lost count of the number of people I've hired and this would not faze me). The fact that your old employer wants you back is evidence of you being a good worker and that outweighs any concern a recruiter (or your family) may have.

  • jaimex2 on 14/01/2022 - 20:12
    +1

    IT is by far the best industry to be in, nothing out there is better.

    Hang in there and apply for other jobs in the field. Service desk/support is where we all start usually and move onto better things.

  • Wasabi Ninja on 14/01/2022 - 20:31

    Gotta pay your dues to get to the cream.
    As long as you can survive on retail wages.
    Who cares about planing for the future and what it costs to raise a family and live comfortably. As long as you are comfortable right now. 🤙

  • greatlamp on 14/01/2022 - 20:34
    +8

    Don't move back to retail, it's a dead end job - you will pay for it with decreased earnings against your peers.

    Your office job may be mundane and not a good fit for you. They aren't all like that. Many people enjoy their job in IT, at the entry level you and given the kind of work that would be enjoyable, you haven't experienced everything there is available.

    You haven't been there long enough, you need 6 months in a role before you learn enough to be productive, it will be a lot less stressful once you know the ropes.

    Have you explored the options within your workplace? Ask senior people where they started, maybe you can impress on them to change your role so you do more interesting work. But not at 3 months in, I would bring this up at 6 months during your performance review. (If you don't have one, ask for one)

    Why IT? There is other kind of office work, marketing, financial analysis, healthcare administration, not for profit administration.

    I would recommend staying in your IT job long enough that you can put it on your resume and use it as a stepping stone. 1-2 years. Also don't take it so seriously, do your work and go home, it doesn't define you, and it's temporary.

    I think you will find it isn't so bad when you no longer imagine spending the next 40 years of your life in IT helpdesk.

    Someone above suggested learning a trade. I would highly suggest this if you have the interest/aptitude. Most degrees are worthless and unspecalised office workers are abundant in the workforce. You won't make much more than average wages as an office drone, although it will still be miles better than retail.

    There are good office jobs, but you will have to complete for them, they are the kind that people don't leave, and are rarely advertised.

    • [Deactivated] on 15/01/2022 - 08:37
      -2

      Wut

      • greatlamp on 15/01/2022 - 09:22

        Which part in particular do you want to comment on?

        • [Deactivated] on 15/01/2022 - 14:04
          -1

          All of it.

          • greatlamp on 15/01/2022 - 14:29

            @[Deactivated]: Try a little harder

            • [Deactivated] on 16/01/2022 - 13:11
              -6

              @greatlamp: "Don't move back to retail, it's a dead end job - you will pay for it with decreased earnings against your peers.

              Your office job may be mundane and not a good fit for you. They aren't all like that. Many people enjoy their job in IT, at the entry level you and given the kind of work that would be enjoyable, you haven't experienced everything there is available.

              You haven't been there long enough, you need 6 months in a role before you learn enough to be productive, it will be a lot less stressful once you know the ropes.

              Have you explored the options within your workplace? Ask senior people where they started, maybe you can impress on them to change your role so you do more interesting work. But not at 3 months in, I would bring this up at 6 months during your performance review. (If you don't have one, ask for one)

              Why IT? There is other kind of office work, marketing, financial analysis, healthcare administration, not for profit administration.

              I would recommend staying in your IT job long enough that you can put it on your resume and use it as a stepping stone. 1-2 years. Also don't take it so seriously, do your work and go home, it doesn't define you, and it's temporary.

              I think you will find it isn't so bad when you no longer imagine spending the next 40 years of your life in IT helpdesk.

              Someone above suggested learning a trade. I would highly suggest this if you have the interest/aptitude. Most degrees are worthless and unspecalised office workers are abundant in the workforce. You won't make much more than average wages as an office drone, although it will still be miles better than retail.

              There are good office jobs, but you will have to complete for them, they are the kind that people don't leave, and are rarely advertised"

              All of it.

              Waits patiently.

              • greatlamp on 16/01/2022 - 15:19
                +4

                @[Deactivated]: And what comment would you like to offer, clown?

                • [Deactivated] on 17/01/2022 - 12:35
                  -4

                  @greatlamp: Don't move back to retail, it's a dead end job - you will pay for it with decreased earnings against your peers.

                  Your office job may be mundane and not a good fit for you. They aren't all like that. Many people enjoy their job in IT, at the entry level you and given the kind of work that would be enjoyable, you haven't experienced everything there is available.

                  You haven't been there long enough, you need 6 months in a role before you learn enough to be productive, it will be a lot less stressful once you know the ropes.

                  Have you explored the options within your workplace? Ask senior people where they started, maybe you can impress on them to change your role so you do more interesting work. But not at 3 months in, I would bring this up at 6 months during your performance review. (If you don't have one, ask for one)

                  Why IT? There is other kind of office work, marketing, financial analysis, healthcare administration, not for profit administration.

                  I would recommend staying in your IT job long enough that you can put it on your resume and use it as a stepping stone. 1-2 years. Also don't take it so seriously, do your work and go home, it doesn't define you, and it's temporary.

                  I think you will find it isn't so bad when you no longer imagine spending the next 40 years of your life in IT helpdesk.

                  Someone above suggested learning a trade. I would highly suggest this if you have the interest/aptitude. Most degrees are worthless and unspecalised office workers are abundant in the workforce. You won't make much more than average wages as an office drone, although it will still be miles better than retail.

                  There are good office jobs, but you will have to complete for them, they are the kind that people don't leave, and are rarely advertised"

                  All of it.

                  Waits patiently.

    • Carmen Sandiego on 24/01/2022 - 11:17
      +1

      I agree with absolutely everything you've just written.

      I personally haven't worked retail but, I have worked in hospitality/fast food, and I can tell you that once you hit over 2 years in it, you'll get stuck and that's not somewhere anyone really wants to be in long term.

      Definitely branch out and try new things, be it a short course, another division in IT etc. I personally did a 3&4 in Business Admin and it was the best idea, and money spent, I have ever thought of doing because it got my foot in the door to Insurance Broking (that was a wild story even now) and I'm here with 4 years under my belt, and a job and career that I love. Also, my hospo experience has been incredibly useful (and my teaching degree strangely enough)

      So, don't be afraid to sample everything re. job before the age of 25 (or even older). I guarantee that you will find your passion somewhere along the way :)

      Also, any gaps in resume can be explained easily - I didn't have much in terms of paid work but, I filled the gaps with volunteering and HR at my first Insurance workplace took that as a huge positive because I did something useful and added prestige to my resume.

  • Cheapsize on 14/01/2022 - 22:08

    Honestly, you do what you feel passionate about as long as your earning.
    You'd be surprised the career you could get working in retail especially if they want you full time.

  • fredk1000 on 14/01/2022 - 22:21

    Fixing IT problems is not much fun at all. Especially user IT issues, never ends.

    • HeadTheWall on 15/01/2022 - 12:13
      +3

      I disagree, solving problems is very rewarding. And yes I do this in my day job

      • fredk1000 on 16/01/2022 - 22:41

        Can be rewarding but… When it is repetitive and you are under staffed overworked with over demanding users.
        No it is not fun at all.

        • HeadTheWall on 17/01/2022 - 08:03
          +1

          If it is repetitive then you are fixing the same problem all the time, the smart IT guy will find the initial source of the problem and fix it there. It's about prevention instead of putting out small fires everywhere

          • fredk1000 on 20/01/2022 - 22:51

            @HeadTheWall: How do you fix two guys supporting 1000 across 5 countries?
            The smart IT guy would get out.
            This includes hardware issues too, there is nothing smart here you can do.

            • HeadTheWall on 21/01/2022 - 10:16
              +1

              @fredk1000: Do you not understand the definition of repetitive? A repetitive issue is the same problem happening again and again so instead of fixing it again and again then fix what is causing the problem to occur

              You sound like you have a different problem, change job if that is the case

  • IM-Cheap on 15/01/2022 - 01:00

    I would suggest you consider maybe trying to get a new job in the same field but that would mean toughing it out abit longer in current job. You can tell the new company the old one was not the right fit/limited growth opportunities/job was different to job description etc if they ask about short stint on resume. Sometimes its the office environment and the people that makes all the difference.

    Only go back to retail if you can see opportunities to move up.

  • suprastar on 15/01/2022 - 03:22
    +4

    I agree with one of the earlier comments about IT being one of the best industries to work in. Its constantly growing and moving, you can work remotely etc.

    Work out what field in IT you want to get into first because just getting into IT is too broad. Unless I'm misinterpreting what you mean by "IT". eg. Do you want to deal with HelpDesk/ServiceDesk, Networking, Hardware/Servers, SysOps, Devops, Development/Programming, Cloud Computing/Solutions Architecting.

    From my experience I say stay away from helpdesk type jobs. You will have to deal with stupid or angry people or stupid and angry that will drive you crazy.

    Not sure how you feel about cloud computing and solutions architecting but that definitely is future and the way to go if you want to work in higher position jobs (and higher paying).

    If you are serious about IT, choose Azure or AWS as a platform. Choose a path you want to take (Developer/DevOps/SysOps/Security/Networking/Data/AI). Get Certified in that field and find a junior position and work your way up.

    this sounds super cliche` but you never work a day in your life if you love what you do. because if you don't love what you do, you will be miserable no matter what career path you choose.

    p.s the average salary for a senior solutions architect in australia is around 150K. ;)

    • MrArJ96 on 15/01/2022 - 09:38

      Thanks for you advice. I definitely don’t want to do help desk/service desk further on. Helping people is nice but unfortunately the amount of crazy like you said is too high haha. I’ll definitely look into Azure and AWS, that gives me some sort of direction. Really appreciate your advice Thankyou .

      • mrtango on 15/01/2022 - 16:58
        +2

        My advice; stay, have patience. I’m abit over a decade older in IT, your in the valley now where you’ve broken into a new field starting out at the bottom, stay true to the hope you had originally, accept it’ll be uncomfortable for a year or two - try to do your best despite this

        From the good book:

        But if we hope for that we see not, then do we with patience wait for it.

  • [Deactivated] on 15/01/2022 - 08:35
    -4

    You can work as a Service Desk Analyst without formal qualifications; however, employers may prefer candidates with IT qualifications

    Seems op's ungrateful for what they have

  • [Deactivated] on 15/01/2022 - 08:41
    -7

    The beauty of life is, you have those that complain when they believe it's not for them and you have others that don't complain yet do it because it's for them.

    Not everyone walks in the same shoes so suck it up sunshine.

  • clearance on 15/01/2022 - 16:11

    Have you considered going back to retail as regular job, then doing IT on the side / look for wfh jobs?

  • Eeples on 15/01/2022 - 17:46

    Go back to retail and do some IT certificates/diploma's maybe at tafe.

  • nubzy on 15/01/2022 - 18:54

    If you ever want to find satisfaction and real work/life balance then you need to work for yourself. Personally the thought of spending 5 days a week for 40+ years working for somebody else is absolutely terrifying. Life is too short. I'd rather earn less and be my own boss + have full control over my schedule. But you do you, everyone is different.

  • BuyoTheCat on 15/01/2022 - 21:33

    I assume that this is an entry level job. As you mentioned in your post, you want to work your way up and you should try to find a way to do that. You can also try to find a way to work our way up in your previous retail company.

    I suggest drawing up a list of pros and con and what you like and dislike about your previous job and current job. Draw them up and put them on a wall and examine all the points objectively then throw in a bit of what you feel subjectively.

  • AustriaBargain on 15/01/2022 - 22:17

    Maybe work towards retail management. There will always be an in person retail niche and they will always need real people to manage, otherwise things fall apart.

  • newaim on 15/01/2022 - 22:39

    How can i get an it job, if my english is not good XD

  • whitfords on 15/01/2022 - 23:45
    +3

    You’re probably not going to find a job is the right fit after only 3 months as presumably you’re still learning the ropes so it isn’t cushy yet. The retail job you left will be comfortable for you, but you should be looking at the long terms prospects and sometimes you just need to stick it out for awhile.

    If you can at least make it to the 6 month mark, this will look better if you then try to move to a similar role at another company which might have a better culture or might be more interesting. Going back to your retail job won’t look great on your resume.

    Ultimately if your goal is to get out of retail then it makes little sense moving back to it. It’s tough making a career change, but if that’s what you want then be prepared to put up with a few years of stress and imposter syndrome.

  • p1 ama on 16/01/2022 - 00:30
    +3

    Any ideas/advice/suggestions would be greatly appreciated.

    Without just telling you "it's your life, you should do what makes you happy", I think that you need to figure out exactly why you are not liking your new job. Basically, from what you are saying:

    I work Monday - Friday in that job and on the weekends I work my retail job.

    You are working 7 days a week, have you ever considered that this may be the issue?

    It’s been almost 3 months and I’m currently not happy with my new job.

    Why are you not happy? Is it that you do not like your colleagues, you do not like the work you are doing, you do not enjoy the environment…etc.? Understanding exactly why you are not happy in a job will help you find out what's wrong and fix those problems. It may well involve you finding a new job, but if you are not clear about what you want and expect, then you will likely face the same issues again.

    I don’t feel motivated at all and just feel that it’s not the right fit for myself.

    Again, this is very vague - you need to be more specific in order to actually be able to move forward.

    I always wanted to work in a office/corporate environment but have since realised that it’s not for me.

    Why is it not for you? That's also very vague - "office / corporate environments" can vary greatly.

    My retail job is more than happy to have me back full time for as long as I want.

    Is this just an aversion to change? You obviously left for a reason. I feel that if you were to return to your old job, you might feel good about it for a few weeks, then the reasons why you decided to leave will crop up again and before you know it, you'll be itching to find a new job again.

    FWIW, moving between employers is good - it's usually the best way to get promoted and to make sure that you're being paid what you're worth and getting a variety of experiences / working with different people…etc. Cycling between jobs is not good - you lose out on tenure, you have to build up trust and goodwill again…etc. If you're moving jobs every few years, yes, that's a good idea. Moving jobs every few months? I think you need to have a clearer think about what you want.

  • SarlacFood on 16/01/2022 - 07:52
    +3

    From my perspective with 17 years in the rear view mirror. I recall having this moment in my first role as a MSP service desk analyst.
    Keep in mind there is the corporate environment you say is not for you. But SD can be very regimented. Things are very different in different corporate environments, and within organisations groups can become the best places to be where it's hanging with mates all of day helping each other be your best, with a good laugh. My last role that I left last year was like that.
    Answer the question as to why you worked to get into IT. Do you have the desire to learn and grow? Yes? Then I'd say stick it out. But become the "yes" man, find your niche and exploit it. Gap in process, document it. A SDM asks for volunteers, hand up. Network in the company. Show people you want more. Talk to the teams you want to work in and ask them what they do and how they do it. When you find a team the strikes an interest talk about options for joining.
    If you are in a small MSP, growth in the company may be limited but at that size there is always gaps which means opportunity for you to exploit. That means growth for the next gig.
    With years of managing, hiring and firing, the things that get people hired is you need to put yourself out as resourceful and hungry for more.
    One of two things will happen. People will notice and opportunities will be presented (with you projecting your desires) or you will have experience to move to something better.
    You are starting in a very good time it IT. Covid has raised the IT demand whilst limiting the flow of people from overseas ( 457 visas etc. ). It is very, very difficult to get people in roles. This makes mobility in the industry very easy. It's not always do you know how to do the role, but can you do the role.
    Consider the good points of retail and look for that in IT.
    Then there is the earning potential, work/life balance and long term goals you want to achieve. Happiness matters and should come first, but sometimes you have to work for it.

  • Mintee on 16/01/2022 - 10:04
    +1

    Oh my gosh. Are you my twin? Read through my post here https://forums.whirlpool.net.au/thread/3z4y7x48

  • pippohippo on 16/01/2022 - 10:23

    If you don't have much experience in IT and want to still work in IT, I'd say suck it up a bit longer (12 month at most) until you find something you like. But if you're definitely sure you don't want to be in corporate office, then leave now while you're still within 6 month probation, or you can work right up to it and quit).

    I've stayed loyal to retail jobs and call centres until I found something. They didn't value loyalty, nor did the other 3 jobs I had afterwards. The moment you quit, is the moment a new job ad for your replacement goes up. Do what's best for you, not the business.

  • JPMelb on 16/01/2022 - 11:45
    +2

    My first corporate IT job sucked.
    25 years on though I'm glad I gritted it out. I have worked for some of these largest companies in the world, made good money and traveled the world with work.

  • lothus777 on 16/01/2022 - 14:44

    IT Service Desk burnt me out, decided to career change so I don't have to worry about tickets and 24/7 support - Level 2/3 , system admin urgh

  • krisspy on 16/01/2022 - 16:27

    You're still relatively young, you're experiencing what you like. Always have a backup job before you quit - it's harder to get a job unemployed.

    Keep in mind retail is not a career. Keep trying other industries

    • p1 ama on 16/01/2022 - 17:43

      Keep in mind retail is not a career. Keep trying other industries

      It is a career if you want to make it one.

      I remember back when I was in high school, there was a kid who dropped out of school in year 10 to work at the local Macca's. We all thought he was a bit nuts. Fast forward 15 years, he's now a senior regional manager for Macca's with some serious responsibility.

  • furyou on 16/01/2022 - 18:14

    Be happy or be rich. If you're making $$$$ you stick it out a little then quit.
    If you win nothing, then better go back to happy retail.

  • iCodeEveryday on 16/01/2022 - 18:22

    If you want a job that would make you happy, then I would recommend you try doing a personality test (such as Briggs Myers).
    It tells you what careers would be good fit for your personality type.
    For example: http://www.humanmetrics.com/personality/intj-careers

    As others have mentioned, Service Desk is a pretty hard job and in many cases you have to deal with angry customers. I'm an introvert and have worked 1-2 years as IT Support and while I enjoyed the problem solving part of the job, having to talk to angry customers daily was pretty taxing mentally and emotionally.
    Therefore, stayed in IT and transitioned into software development.

    Hope this helps.

  • Nedward on 16/01/2022 - 20:12
    +3

    Just from reading about your situation, I consider myself to be in a very similar position. However with the company I am not forced to deal with customers, instead support retail staff / cashiers. I have been on the IT Service Desk for about two and a half years before recently being promoted to Senior Service Desk Analyst. While the level 1 support role will likely give you some similar experiences to what you are dealing with now, I found that this company was very easy going and the managers were always happy to help. If you would allow me to DM you I could talk to you more about it. We are in need of level 1 support analysts and this company might give you a better fit. Of course the same opportunities are present here in terms of branching out your skills, including a cyber security team. If you are truly interested in working in IT then I can definitely recommend it .

    • MrArJ96 on 16/01/2022 - 21:54

      Thankyou for your offer I really appreciate it. Please feel free to DM me whenever you want. Again truly appreciate your offer.

      • Nedward on 16/01/2022 - 22:46

        I think you will need to switch on DMs for your account as I don't have the option to message

        • MrArJ96 on 17/01/2022 - 17:47

          Sorry didn’t even realise. Switched on now.

  • CheapAddict on 16/01/2022 - 21:20
    +2

    Service desk is an entry level role for IT. It's also a crappy job to do. No one wants to do it and the good ones often move on to better roles. Get your experience and move on as soon as you can. Whilst you're there absorb as much information as you can from those around you. You'll need it to show your capable in your next role. The good ones in IT are those that are capable of learning and adapting. IT is constantly changing and you're always trying to keep your knowledge relevant.

  • prinzw on 16/01/2022 - 22:48

    Leaving your current job if you don't like it is absolutely fine. Don't be afraid about. Beside if it is still within probation it is much easier to do it.

    On the other side, if you are really keen to progress your career on IT, I would suggest you to think about what career path you like to take (or at least a rough direction), Lvl1 call centre support could be a stepping stone to the particular IT company's business logic or the company's SOP would be much easier for you to progress something like BA or product manager/owner.If you are interested on lvl2~3 support or network engineering, then certificates like CCNP would be much needed than experiences on help desk.

    Your first job in the career would influence a lot to your future career (IMO), considering the current job market is hot and you dont like the job, maybe think the path rather than the job it self.

  • R4 on 16/01/2022 - 23:44

    Just quit

    Paralysis by analysis

  • [Deactivated] on 17/01/2022 - 08:47
    +3

    I was in a similar situation to you
    I spent 8 months working at Dell as a Technical Support Engineer
    After that I interviewed for a graduate role at FANG and got it, much more interesting than fielding service calls.
    Tough it out, even if you don't see career advancement in that company, you can easily find a job elsewhere after 6 months of experience.

    • MrArJ96 on 17/01/2022 - 10:20

      Thanks for advice. I think I’m just going to stick it out a bit longer and gain more experience. Then start looking/applying for other positions.

      • maxbon on 17/01/2022 - 19:44
        +1

        Experience is a good thing - but make sure to understand the ways how you can grow in your current role. Many young people are profoundly confused about what they need to do to foster their career or simply become more skilled professionals. Sticking out your current position is only meaningful if your personal goals align with whatever pathways this job has to offer. Staying in a job for the sake it is not meaningful.

  • wimphrel on 17/01/2022 - 11:12

    May I ask what your ideal role is in IT? If you don't know the role, can you describe what responsibility you want to have in a 'good IT role'?

    I'm a software engineer, and saying "someone's in IT" is very broad -> it's like saying: "I want to be in the medical industry".
    You could aim to be a Doctor, Nurse, Pharmacist, Pharmacologist, Technician, Design Medical Devices, Manufacture Medical Devices, Marketing, Regulatory, etc….

    So without the context of your end-goal, I'm not sure if staying in a helpdesk role is beneficial to your future or not? (If not, then you could go back to retail)

    Yes - this similar to the cliche question in interviews: "Where do you want to be in 5 years time?" - it's asked to help ensure that both sides agree that the role you're taking on actually helps you get to you where you want to be (It helps if you're honest with that question if you really want to hit your goal - it's meant to make the applicant reflect).

  • Rockets84 on 17/01/2022 - 14:35

    There's a reason why a lot IT people call it "Hell desk" and there's always high turn over of staff because it can be rentless. ISP help desk would have to be the worst help desk out there if that's what you are doing. I've been in IT for 25 years and thankfully I avoided L1 & L2 help desk for the most part of my career. But even in my very senior position now I still deal with the end user from time to time for support. It's taxing and requires the patience of saint but it's inevitably part of the job because going through L1 or L2 things get lost and you just need to see something for yourself and generally winds up being quicker. I probably spend half my time supporting other IT staff now but again your dealing with people that are less experienced and less knowledgable so it's just something you do. As others have said you need to skill up in whatever area of IT, outside of work, that interests you the most and use the hell desk as stepping stone if you want a future career in IT. About 18 months into my IT career where I pretty much started at the bottom assembling Pentium 1 era PC's I set my self a multi year plan of where I actually wanted to take my IT career. I built up a number of industry certifications that interested me and were in demand at that time. Using that and my other IT job experience I was able to get a entry level job in the area that I wanted about 18 months later and rose up through that company. I wound up achieving my multi year plan end goal earlier than I expected. Rinse and repeat the plan and upskilling to get an even better job.

    • [Deactivated] on 17/01/2022 - 16:42

      Were you doing cold call leads, or commission if not and you still had a job at the end of the day in your so called "hell desk" then suck it up.

      Australia needs to bring migration back to many complainers

  • dummyboy87 on 17/01/2022 - 18:17
    +2

    Is there a reason why you arent enjoying?
    ie are you finding the its not the "sexy job" you've been having in mind, dont feel important at work, or you just dont think you'd like an office 9-5 job?
    if its the former, then maybe hang out for a bit more (definitely longer than 1-2yrs) as no one gets to do the cool stuff until you have a few years worth of experience.
    If its the latter, then yeah OK just dont waste any more time

  • maxbon on 17/01/2022 - 19:40
    +2

    You would probably benefit from trying to understand what made you want to get into an IT career and what it is in this job that you don’t like. A generic sentiment like “it’s not for me” won’t help you making the right decision next time around.

    Also, “career in IT” is very unspecific. What job are you after? Software developer? IT consultant? System administrator? Try and learn as much as possible about your dream job - like skills required, the kind of work you’d be doing, career paths, potential employers etc.

    Oh and finally: as a 25 year old, you’re an adult and should be making responsible decisions on your own. How your family judges you (no matter how well meaning) is not important - taking your life into your own hands is.

  • k15866 on 17/01/2022 - 20:53

    Most times I have changed jobs, the 4 month mark is where I start to question my decision. Thoughts on whether I'd I enjoyed the work, the colleagues, management style, whether I'm happy with the new place etc have had enough time to brew with enough experience in the job to make a judgement. Almost always I have persevered and eventually got to a point where I was happy enough.

    While you appear to have some sort of plan for what you wanted to achieve with this career move, you haven't described it very clearly. If this job helps achieve your goal, then stick with it and ride out the initial rough period. Service Desk AFAIK is a shit job so I'm not surprised you hate it. But I would expect you to have had a mindset that this is a foot in the door kind of job. Work hard for 12 months and then move upwards internally.

  • cerealJay on 21/01/2022 - 00:39

    Holbrook, 30 min north of Albury has the worst coffee in the world if you're curious what that tastes like. It also has a massive old submarine in the town park, a real sub just sitting there and you can climb over it.

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