Want to Leave My New Job

I’m 25 and have been working in retail for the last few years. Last year I decided I wanted to focus on my career and get a job in IT and start working my way up. I ended up applying and getting a job as a service desk analyst for a IT company. I work Monday - Friday in that job and on the weekends I work my retail job.

It’s been almost 3 months and I’m currently not happy with my new job. I don’t feel motivated at all and just feel that it’s not the right fit for myself. I always wanted to work in a office/corporate environment but have since realised that it’s not for me. My retail job is more than happy to have me back full time for as long as I want.

One part of me wants to leave and go back full time to my retail job until I find something else. The other part of me thinks I should stick it out for a bit longer. I don’t won’t to feel like I failed trying a new job since I was so excited when I got the new job.

Any ideas/advice/suggestions would be greatly appreciated.


  • +87

    So quit. Nothing worse than trying to make something into something it's not. You have a fall back position and in the current environment, jumping jobs in your 20s isn't frowned upon.

    Just be polite. Say it's not for you and thank them for the opportunity.

    • +4

      Thankyou for your advice. I come from a family where jumping between different jobs isn’t seen as a good thing which I think is also having a impact on my situation.

      • +63

        It's the way of the future in this day and age.
        Job loyalty is dead and the only way to get pay rises are to jump from job to job.

        I've found out the hard way by staying in my original grad job for too long. If i stayed there i'd be on a wage ~20% less than what i'm on now with twice the workload.

        Admittedly when you get out of the grad level and start actively using your degree know how job satisfaction improves greatly.

        • +7

          I don't completely agree with having to jump jobs for a raise in pay, I mostly do, just not always.

          If you begin at an organisation that is experiencing growth with reasonable turnover and pursue opportunities for advancement, you can achieve growth similar to jumping jobs. If you're changing position every 3 years approximately, then you're performing a similar action to moving organisations, but with a higher level of safety (all things being equal).

          So while jumping jobs may be the right answer if you've been somewhere 3-4 years and there's no progression in sight, constantly jumping and not being anywhere for more than 3 years, doesn't look great either, in my opinion.

          • +6

            @conza: Working at a university, My old manager before leaving told me, only way to get a pay rise is to leave and come back (professional side, not academia), the university always feels if you are getting paid a certain amount, thats all you are worth and they always hire externally than promoting internally. There are exceptions in the academia section and thats more politically driven. Sure enough my manager was right in a way. I have had team mates from 2 separate teams ( I have been at my job for long enough to have been in a few separate teams), leave and come back and that was the only way they were able to get promotions and it was massive promotions, but it didnt happen till they left and came back.

        • +5

          When we recruit, we bin anyone that moves jobs once a year. Job loyalty is a positive for certain industries.

          • +15

            @smigglejiggle: That's a bit rough, given that organic job pay rises are a thing of the pass.
            Might want to assess your recruitment guidelines.

            I find people who are happy sitting in their jobs in a comfort zone aren't necessarily the ones i'd be comfortable at employing.

            Also FWIW here's an article regarding pay rises in this day and age Loyalty is well and truly dead.

            If you want your employees to stick around give them a decent wage, if not they're well and truly entitled to get something better.

            • +6

              @Drakesy: Well, that's why we look after our employees. Yearly pay reviews, mid year and end of year bonus, 5 weeks annual leave. If we grow, then we want to reward the people that make it grow.

          • -7

            @smigglejiggle: Ignorance at it's finest

          • +1

            @smigglejiggle: What industry?

          • +1

            @smigglejiggle: To each their own, but it’s likely you are losing out on great candidates following this process as well.

            When I have been required to recruit, I never threw someones resumé away because it showed they were at a company for less than a year. Many reasons for moving to another job.
            Management, pay, no room for progression, job gets stale, etc.

            If what you say about rewarding your employees is true, then it should not be a major concern. The new employee would most likely welcome the change of pace from prior experiences, and remain with the company for years to come.

          • @smigglejiggle: Loyalty is dead. Often I found people who go into jobs for a year or two as sharper and more skilled

            • +1

              @Raj09: Yes and no.

              I've moved on from jobs where management had no interest in helping further my skillset, or incentivise going beyond what is required of the role. Difficult to be loyal to a company who has no interest in someones loyalty.

              On the flip side, I have stayed, and expect to stay, at my current work place as they are more than happy to allow me to up skill myself and reward such behaviour.

              I believe an employees loyalty will more often closely match how much a company gives/takes.

              • +2

                @Mr Random: Ah I do agree in this respect. It depends on management and the org culture.

          • @smigglejiggle: i only put jobs i've been 12mth+ on cv personal - unless its relevant to the new job i'm applying for.
            then again i do try to stay 12mths even if i hate the job…

            op is young… so being at a role for <6mths is acceptable i'd imagine - as they are finding their feet/way….

      • +17

        Unless you have caring responsibilities, at 25 there is no need to take family into account when making decisions about yourself. Anyone in the family coming to work to help out?

      • +13

        Completely agree with @Drakesy

        Move between jobs is the best way to get raises and employers will dump you without hesitation.

        Do what's best for you 100% of the time, ignore companies, they're not people, they don't care about you, you're nothing to them.

        • +1

          Exactly. Loyalty is overrated

      • Absolutely, don't worry about how quitting might appear to others, or beat yourself up over feeling you haven't given it enough time etc You do feel it's not for you, and 3 months is a decent amount of time to have given things. It does make it all the simpler that you have the option of your old job, and whilst that wasn't by any means your career, it's a safe holding pattern while you keep looking for something else that appeals to you, providing valuable income and so on.
        It really isn't great to jump around constantly where work is concerned, but it's never the answer to remain in a workplace where you extract zero joy and/or feelings of belonging from - so much of life is spent at work, you must have some contentment or that unhappiness will simply bleed-out into your life away from work, too.
        Go for it without fear, your family will get it, and even if they give you a little grief, this whole thing is primarily for You, and not them. Wishing you all the luck finding something you can enjoy.👍👍🙂

      • is it 9-5hrs?

      • +1

        Don't worry about that, i am on my 7th job in the last 5 years. I quit my previous job after 2 months, usually you can tell whether you like the job/boss within a few weeks

      • seems like you need to jump family too.

    • I have to agree with Willowtea.

  • +23

    Agree that if its not for you, then better to quit before you start hating your life. Only consideration I could add is if your current IT job is a stepping stone for another job that you wanted to do, or was that job it? If there is light at the end of the tunnel (i.e. a good chance you can get the role you wanted by suffering this one), then it may be worth it to stick it out.

    • +1

      Good advise right here. If you want jobs in IT experience helps. Can you move inside the company to another role?

    • +3

      They have mentioned that this role is a good stepping stone into other areas of the company. Most people I’ve spoken to who work there have either been there awhile and haven’t really moved around or stay in the position for around 6 months and move on to a different position somewhere else. I’ve been interested in Cyber Security and planning on doing a TAFE Cert in it. The company is expanding their cyber security division and has been hiring consistently since I’ve started.

      • +32

        Help desk is a very common IT starting point. If you're interested in moving to cyber security then talk now to your manager and/or whoever is in charge of that area. Express your interest. Ask what they suggest you should study, ask if there's a mentoring program within the company or if there's any way you could sit in with one of the current people in that role to get some experience. Many companies do hire/promote from within. Last place I was at it we had a very high turn over in the service desk. They either washed out or were moved on to other areas within 6 months.

      • +3

        If you like retail then have you thought about technical sales? That would be in an office environment (working from home in the current climate) Maybe if you're keen then apply for trainee Sales Engineer (may need Uni degree), where you can apply the IT skill onto helping the the Sales team (still have commission)

      • If you want some real world examples of progression, here's the path my coworker took.

        IT help desk - > Cyber Attack Analysis - > cyber Incident response

        Attack analysis is basically just triaging and investigating tickets raised about potential security issues. Might be someone's email got hacked, or their computer shows signs of malware etc.

        But point is you can jump to anywhere. I know personally that teams such as the above were desperate for people because it's just not a 'taught in uni' kinda role.

        Someone below mentioned sales, that could be good too.

        I know someone who went from using Cyber tools for their day to day work as an analyst/engineer, to joining the company that made those tools as a sales engineer.

        You will have to do related certs though. Cyber Security has a bunch of industry recognised certs for specific areas, for example CISSP, CISA, CEH, etc.

      • Cyber is hard to get into. If I were you I'd stick it out, get the relevant certs/skills needed for Cyber, then jump to it.

        Going from Helpdesk -> Cyber is much easier than from Retail -> Cyber.

  • +5

    What is it about the job that you think is holding you back from enjoying it or at least thinking it’s worth the income?

    • +1

      The income is slightly less than what I was making working in retail. I went into the job with the idea that I can start gaining experience in the IT field and hopefully work my way up. Always had this idea that I wanted to work in a office/corporate environment, but turns out it just isn’t for me. I’m currently working from home which I find a lot better than being in the office. I knew going into the job that it was a entry level position and the pay wasn’t great but I feel less motivated than I was in my retail job.

      • +10

        An alternative could be an on site technician doing networking rollouts and fixing client PCs. That would mean you are driving around and being in different places every day, which could be more enjoyable than the sit at your desk all day type of office job.

      • +4

        Always had this idea that I wanted to work in a office/corporate environment, but turns out it just isn’t for me.

        I've worked at a few different companies in a office/corporate environment - and they've all been vastly different.

        Culture at a company plays a big part in how much you enjoy your particular role, and that's not always apparent until you see what other places are like.

      • +5

        Just curious OP are you working for an MSP or doing in-house IT?

  • +2

    I could think of nothing worse than being in an office/corporate environment, so there is nothing wrong with you, and you haven't failed, that sort of workplace may just not be for you.

    • +12

      I drove trucks for found 15 odd years and i miss being out and about, it is certainly more enjoyable and much less politics…

      .. but watching DashCamsAU on youtube reminds me why I gave it the pork sword.

      • +2

        Less back ache now?

  • +7

    Are you working in an IT dept or for an MSP? If you're working for an MSP in a call centre type environment taking level 1 service desk calls then it might be worth sticking it out for 6-12 months then trying to get a lvl 1-2 desktop role in an internal IT dept, much more enjoyable.

    • Yep exactly. Working for a MSP call centre that does IT support for a external company.

      • +21

        Trust me dude, it gets better. Like I said stick it out for a little, try and take on some higher duties if given the opportunity, do a cert maybe, and try and get into a desktop role for an internal IT dept. It's one step up but it's a miles better work life. Never been a better time to do it either with the current worker shortages.

        • +3

          Thanks man appreciate your advice. Might give it at least 6 months, I’m already half way there.

          • +6

            @MrArJ96: As Cheaplikethebird says, you have probably picked one of the worst roles in IT (unless you really enjoy that lvl 1 service desk interaction). Really it is not a good indicator as to whether or not you will enjoy working in IT, If I had to do a service desk role I would quit within the week. So if you can stick it out to get a different role I would try that first. Definitely speak with people and make sure they are aware you want to do other things in IT and are interested in learning, hiring new staff is expensive so most places love to hire from within if they can.

            • +8

              @gromit: Can confirm. I still get PTSD flashbacks from working in service desk

            • @gromit: yep - i studied IT then steered well away from this.
              90% of the time people either treat you like shite because they are taking out their tech rage on you and need it now, or are complete computer illiterate idiots.
              Not a good place to be

        • Disregard my question above lol, piggybacking off @Cheaplikethebird who is absolutely correct.
          MSPs are disgusting and will burn you out, I've been at a couple and will never return after going in-house.
          It definitely does get better along with the pay when going in-house, my advice is don't go back to your retail job, stick it out at the MSP and soak as much experience as you can, pad your resume at the same time and apply for in-house IT roles.
          MSPs pay garbage, when you go in-house IT you'll see the $$$ and how much more easy it is, feel free to PM me if you want as I was in your position and know what it's like.

      • +2

        MSP work sucks but it's a real hotpot. You will gain experience very quickly but it does burn you real quick.

        • +2

          Yep, I always say 1 year at an MSP is like 3 years in-house lol.
          But it's not worth the stress and horrible pay

          • +1

            @Section: Trick is you gota get to a project position and then you can get mad money. They are desperate for techs atm so they will justify insane salaries because they just need to keep clients coming in. They also need to be able to facilitate all their existing clients moving to WFH infastructure.

            I've pulled two 20k raises in 12 months on my current work through them trying to retain me. To be fair, 100k is heaps in Adelaide money but not other states though where wages seem to be more stagnant compared to cost of living.

            • +1

              @Zondor: Yep there definitely are high paying MSP positions out there you're completely right, that's epic that you managed to get those raises good on you my friend! When I was trying to get a raise at my previous MSP, the owner was fighting tooth and nail even for something miniscule lol scumbag

              • +2

                @Section: That's the trick my friend, job hop every 2 years. Get another offer and say to em "Look I really think I have alot I can do here, but the money really just takes too much off my loan to ignore". Then tell em a price 10k over what the other place has offered you.

                Rinse, Repeat.

  • I have worked from the bottom of the IT dept upwards.

    No I'm still bottom but more pay.

    What is it that you dislike exactly?

  • +4

    Last year I decided I wanted to focus on my career and get a job in IT and start working my way up. I ended up applying and getting a job as a service desk analyst for a IT company.

    That only worked during Dot.com. Entry-level IT are now like shelf stackers and picker packers. No future.

    Get in and get out, get your paychecks, buidl and invest in networking.

    • -1
      • +6

        buidl and hodl

    • +5

      Yep gotta agree with this. Worse than it's been clarified that it's call centre help desk work.

      Maybe back in the beginning it was worth it (late 90s early 00s) but now, nah.

      If the OP wants to get into Cyber Security, the best aren't taken from Tafe or call centres.

      • -1

        I'm surprised that Australia still has a local help desk.

        These jobs can be done by anyone from anywhere in the world.

        • +9

          We offshore massively 20 years ago and set up centres in Manilla and Mumbai. The backlash and cost to business was significant and so most onshored after the GFC.

          • +2

            @Willowtea: offshoring ruined my career, but I still expect it will turn around.
            3 of my best jobs were in restoring local IT after companies saw the light that outsourcing sucks.
            I want to get into that again, but all the local companies still think outsourcing is better despite it costing more and the service absolutely stinking.
            Just waiting for a competent manager… are there any left??

            • +1

              @SlickMick: Hahaha no. It's why I bailed out of IT. Ain't nothing getting better about it. The glory days are long gone.

              • @Willowtea: Well many people are making 200-300k in IT. Seems pretty good to me.

        • +2

          You get what you pay for, pay 20k PA and for a helpdesk tech and you get 20k worth of tech. Great way to piss off all your clients.

  • +8

    I reckon IT isn't what it used to be unless you specialize in something and luck is on your side. This then ties you down and can also be annoying.

    I always wanted to work in a office/corporate environment but have since realised that it’s not for me

    but nearly all IT jobs are in an office environment unless you wanna drive around in a tiny car fixing grandma's computers

    • +2

      completely agree with this. It used to be a v good industry. However, its been going down for the last 5-8 years imo.

    • I would actually say good generalists are the ones in the absolute highest demand, it also gives you the best flexibility to do pretty much whatever interests you at the time. Specialists are great but unless it is in a high demand area it can be seasonal or get a little monotonous. If you have a solid baseline across most things you will always find work and be able to stay at the upper ends of the pay scale.

  • +2


    • What does that have to do with anything here?

  • +3

    Office based work isn’t for everyone. Actually the environment and sitting at a desk is pretty miserable.

    My work (healthcare) can either be direct patient care or behind the scenes doing desk based work (writing procedures, dealing with data, running education, recruitment etc). When it’s direct patient care my days go a lot faster and there’s instant reward seeing the job done. The desk based stuff can be a struggle at times but I keep going back to it as I’m relatively good at it and keep getting asked to do it. I think it’s being useful (and money) that keeps me going.

    I did retail as a student and liked it due to the interactions with people, being on my feet and mostly being able to leave work at work so I can see where you’re coming from. I wonder if you decide to stick it out if you can just talk to your boss and tell them the truth that you’re grateful for the opportunity but finding the work unmotivating and see what they suggest.

    Also consider that there are ways to work your way up in retail too so you could look into further study in retail, or something entirely different. Maybe look for something not just desk based, ie working with tools, people, being on your feet or getting out and about.

    It sounds like a cliche but most people are more successful if they enjoy what they do.

    • It's so strange, I could have written this post.

      I work in healthcare and I still miss my retail job for the reasons you've listed. The only issue with progressing in retail is that the higher you go, the fewer of those positive characteristics seem to remain. In saying that, they do seem happy to promote people with a hint of motivation, a silver tongue and a good head on their shoulders and it does seem easier to stand out among your coworkers. That isn't to denigrate the workforce, it just seems that a lot of people in the industry are waiting to hop off somewhere else, are not looking to progress, or are happy with the simplicity of their roles. I know of a young man who moved from a standard position on the floor to regional management in a couple of years sans qualifications.

      Are you in allied health or med? Desk based duties are the absolute worst. It can be so difficult to switch from your clinician, person centred mode, to productive and calculated admin mode.

      Also have to agree with the instant reward, especially when something clicks with a particularly complex client or patient. I don't know if this sounds a little egotistical or self-serving, but there is something so satisfying about facilitating some kind of positive change and thinking "I made that happen".

  • +2

    Trust your instinct and gut feeling. Don’t stick around in a job that erodes your feeling of self worth.

  • +1

    Unless money is a HUGE factor to your living situation, I would suggest U stay in ur current unhappy situation, until U find a new job for Monday to Friday in IT. it is currently a great job market for IT at the moment, so it shouldn't be hard for U to take a pick of an IT job U want. Make sure U list the definite must haves and seal breaker for wat U want in ur next job. It will help filter out where and wat I want to do for work

    • +4

      U make a great point

    • comment seems gUd to me, not sure about neg!

  • +1

    It's unclear what your problem is … on one hand you say "I don’t feel motivated at all and just feel that it’s not the right fit for myself", but you then say you want to "go back full time to my retail job until I find something else".

    Is it that you feel like moving from retail has been the wrong choice, or just that you're not quite enjoying your current environment?

    If the former, then quit and go back to retail and make that your career choice.

    If the latter, I would suggest you stick it out as (1) you may find the issues you are currently having as transitional as you move from an environment where you seem to have much more experience and confidence to one where you currently feel a bit out of your depth, (2) if IT is what you want to focus on, hopping between IT and retail is not a good look, and (3) if you do go back to retail full time, you are far more likely to stay in that environment longer and may end up there "by default".

    Stay where you are while looking for another IT gig (if that's going to be the right solution for you) and when it comes along you can simply explain that while you believe you've made the right career choice with IT, you've unfortunately found yourself in a working environment that is not acceptable … but be able to clearly articulate what those matters are and be ready to be able to demonstrate what you have learned from that environment that will make you a better employee in a different environment.

  • Did you have any qualifications to obtain the IT position?

  • +4

    If you are wanting to stay in IT better to stay in this job and start applying for others.
    You are more likely to be hired in IT if you are currently doing an IT job than a retail job.

    I also started my IT career in a really crappy helpdesk role, but stuck it out for while to get a foot in the door and built up my skills with self study and was then able to move onto better things

    If you don't want to do IT at all then leave

  • +3

    I was with the same company for 32 years and then I was made redundant. I was really lucky that I was able to get a part-time job with one of their contractors (they came to me - I didn't even get the chance to redo my CV) even before I left. This really suited me - I had my payout and I only worked 3 days a week. I did similar work, then they wanted me full-time. But at both jobs, I wasn't really happy. It just felt like I needed a total change. So I left that second job. I am currently unemployed (by choice) and I am trying to decide what I want to do with the rest of my life. I'm in a good position - my house is already paid off and I still have all of Redundancy payout. I felt that leaving would be better for me right now, I could afford too and now would be the ideal time to change direction in a 'job'.

    It sounds like you are happier in retail.

  • +3

    Go into a trade. Be an electrician and your own boss. Pretty much a form of IT and you get to quote on jobs, talk to people and try to sell your services all the time.

  • +4

    Have you filled in your TPS reports?

  • +3

    Go back to your retail job. I've been miserable in an office job for five years. Don't try to convince yourself that it will get better because it doesn't.

    • +1

      12+ years here. totally agree

  • Are you on a probation period? If so, how many months?
    Maybe stick it out until the end of the probation period.
    Get a feel for the whole picture. Satisfaction can also come when you know you've passed the probation period.

    How's the daily wage in IT compared to that in the retail job?

    If it's all about satisfaction, then by all means move on (though if I were in your shoes and on probation, I'd stick it out for a bit more).
    Otherwise, keep on doing IT while searching for better opportunities. That's still something good to put on your CV.

  • +15

    I bet in your original retail job you didn't work 7 days
    Seem like you are working 5 days in IT and 2 days in retail
    I suspect burnout is an issue
    Try taking a weekend or two off your retail job to freshen up your outlook

  • +2

    One part of me wants to leave and go back full time to my retail job until I find something else.

    Why not find something else first and then leave? Now is probably good to set some long term goals on where you want to be in 5, 10 or 20 years time.
    Hate to say this, but you might enjoy the retail environment and that might be okay for you right now, but we all know that a minimum wage retail salary just isn't going to cut it in the long run. Now's the time you should be using to build up your experience towards whatever career goal you have.

    You're not going to enjoy every job you go to and there's always going to be parts of it you don't like. I think it's safe to say that for most people when they're looking for a job, they're not looking for one that they love - they're looking for the one that they hate the least.

  • +1

    Did retail, If you don't mind the weekends and enjoy time away from your partner eg. Friday nights, Saturday, Sunday roster do retail… Retail can be a stepping stone to a rep job. Importantly keep in contact with all reps incase they can put you on to a rep job which unless you want to become a store manager/proprietor would be the next step in your career.

  • +1

    Ignore family, the world has changed in relation to job mobility and you're 25.

    If you want an IT job in the future, you should stick with this role until you hit 12 months as Service Desk work is the best way to get into the more enjoyable parts of IT. That is, you have to get through the bad stuff to get to the good stuff. You have to put in the hard yards, but it will get better.

    I'm a manager in IT and my best hires have almost always been people who have originally come from a support background.

  • +3

    You said you are still working 2 jobs so maybe you are feeling burnt out working 7 days a week, you should commit to this for a few months
    Getting out of the bottom level in IT is about attitude and initiative, if you are not motivated and trying to learn then it doesn't bode well. You will just become someone who answers the phone and reads from a script

  • +1

    Mate the grass is always greener on the other side.
    That being said, if you wanna do more cyber security then just use this as a stepping stone to get some experience in IT and use the time to upskill in a course

  • +2

    I work in a retail head office and I like to try to recruit from our store network. My experience is that there is a fairly high hit rate of people who like the idea of the office life then find it doesn't work for them. So OP what isn't working for you? Being office based (as that wont likely change), the job, or did you just love what you did before?

    I know it isn't easy but try to realise what is important for you before too long because you could find yourself trapped in a job that isn't rewarding or interesting but pays well making it really hard to extricate yourself from.

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