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Free - Cancellation within 24 Hours, Seat Selection on Int'l Economy Fares, FF Membership, Price Promise Guarantee @ QANTAS

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Free - Cancellation within 24 Hours, Seat Selection on Int'l Economy Fares, FF Membership, Price Promise Guarantee @ QANTAS
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Taegukgi on 19/01/2022 - 19:19 qantas.com (514 clicks)
Last edited 19/01/2022 - 20:04 by 1 other user

Source -

1) Free ‘change of mind’ cancellations

From today, Qantas Frequent Flyer members can cancel their flight bookings without charge within 24 hours of making a booking.

2) Price Promise for lower fares

If you book on the Qantas website and see a lower eligible Qantas fare on the same day with a different business, Qantas will price match it. If you’re successful, you’ll receive a partial refund!

3) Free seat selection on all international Economy fares

Qantas is now waiving seat selection fees when you book directly through the website.

4) Free Qantas Frequent Flyer membership

Qantas will now offer free membership for new Bronze members booking directly through qantas.com.

Travel Airfare Frequent Flyer Membership Qantas Frequent Flyer Reward Points

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Comments

  • sol3x on 19/01/2022 - 19:22
    +2

    Price guarantee.. if you find a cheaper price "on the same day"…

    • htc on 19/01/2022 - 20:02

      We will beat it by 5%.

    • Boscom123 on 19/01/2022 - 21:01
      +1

      Somewhat ambiguous wording - does this mean:
      a) you have until the end of the day to find a lower fare after you've booked, or
      b) the lower fare you find just has to be on the same day as the flight you've booked?

      • b2dz on 19/01/2022 - 22:23

        I did this with their previous system a few times which was the price fare promise or something. Same concept, they refunded you the difference and then gave you 1000 points. This looks better as they are not only refunding the difference but also refunding beyond that to a percentage.

        How it worked last time is you had to take a screenshot of the said fare available on the other website ensuring your clock was in the shot as well. This seems stupid as you can just change the date/time. But it's what they asked for and it worked for me a few times.

        For me it's worth it because this way in I get the best price but still able to book direct. Less (profanity) around if I want to change booking details.

        • punk on 20/01/2022 - 08:00

          That might have been the case before covid but if you need to call Qantas which I've done a few times, the wait times have been horrendous - hours of waiting! I haven't bothered calling for one of my cancelled flights to get a proper refund because of that.

          It might be worth palming that work off to someone like a flight Centre rep

        • rice23 on 20/01/2022 - 09:37

          is there a link or email where you can request this partial refund?

  • jv on 19/01/2022 - 19:24
    +24

    Free - Cancellation within 24 Hours

    BARGAIN !!!!!

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    not….

    • chrism238 on 19/01/2022 - 19:42

      'tis very good - can now speculatively book flights, hotels, and cars without having to worry about the order you commit to things.

      • Morven on 20/01/2022 - 03:52

        Entertain yourself during Omicron times by speculatively booking a 40-person tour, talking about it all day, then using your power of cancellation just before bed. Thanks Qantas!

    • Tuttle on 19/01/2022 - 19:56
      +5

      They probably still win from this as they will most likely sit on your cash for a few weeks before they get around to processing it.. "something something unprecedented demand"

      • glassyan on 19/01/2022 - 21:28
        +2

        That's the best case scenario. If there is a problem with refund, you might well find having to call the call centre and wait for several hours to get hold of an agent, assuming the call don't get disconnected first.

  • skinny on 19/01/2022 - 19:24
    +20

    From today, Qantas Frequent Flyer members can cancel their flight bookings without charge within 24 hours of making a booking.

    With covid going around we need free change within 24hr of departure and not booking !

    • nigel deborah on 19/01/2022 - 19:49
      +4

      Unless it's changed, Qantas offer unlimited time changes up until even hours before departure, as long as you don't check in.

      • muncan on 19/01/2022 - 20:34
        +4

        The real deal is always in the comments

      • skinny on 19/01/2022 - 23:39

        Only until April 22 for domestic - these new changes are after that I suspect:

        Qantas operated Australian domestic flight between 21 May 2020 and 30 April 2022, for travel between 12 June 2020 and 30 April 2022.

    • arcticmonkey on 19/01/2022 - 20:39
      +3

      Agreed. Useless announcement from Qantas.

      After taking so much taxpayer money, they can do better.

      Good luck if you need to call them as well. The billions of government subsidies we have paid for clearly haven't gone into improving service delivery.

  • capslock on 19/01/2022 - 19:29
    +11

    Qantas will still hold on to your money for 3 months before refunding it back to you.

    • ashford100 on 19/01/2022 - 19:34
      +2

      Yep still waiting… even getting through to cancel took me 3 days haha 😂 what a joke

    • Fybre on 19/01/2022 - 19:55
      +1

      Better than Cebu Pacific, took them over a year to refund mine.

      • Lunchguy on 19/01/2022 - 20:46
        +1

        I remember I could only get a refund from them if I went to their office in Manilla airport. It was also their fault as they delayed my flight by 2 days so would have missed the next leg off my holidays - just managed sort the refund between flights. Horrible customer service.

  • SirFlibbled on 19/01/2022 - 19:33

    Since when did they charge for seat selection on international flights?

    • chrism238 on 19/01/2022 - 19:43

      About a decade for some exit row and bulkhead seats.

      • [Deactivated] on 19/01/2022 - 20:03
        +1

        Pretty sure you had to pay for selecting non-premium seats too.

      • SirFlibbled on 19/01/2022 - 21:11

        I'm sure you still will have to pay for those seats considering they have more leg room (when they become available again, right now all exit rows on Q international flights are reserved for staff to rest).

  • lawyerz on 19/01/2022 - 19:44
    +2

    Got me excited about 24 hour cancellation… If it was departure..

    It isn't.

  • Obkay on 19/01/2022 - 19:48
    +5

    What a bargain! Free cancellation within 24 hours! (Of making a booking)

    • bradenpd on 19/01/2022 - 19:50
      -7

      Yeah it’d be soooo much better if they didn’t offer any cancellation at all.

  • [Deactivated] on 19/01/2022 - 19:56
    +2

    Qantas official refund timeframe is 8 weeks and that's from the date you submit your request for refund. Their call centre average holding time is about half a day.

    • Crustydumpling on 19/01/2022 - 21:00

      Just called them today. Got connected within first 5 minutes. Called them around 9 am today.

      • kobeduck on 19/01/2022 - 21:14
        +1

        BULLLL…SHEEP!

      • SirFlibbled on 19/01/2022 - 21:25
        +1

        It's just pot luck. I've had to call them a few times this week about changes to my flights, and wait times were 4 hours, 15 minutes and 1 hour.

        • Crustydumpling on 20/01/2022 - 08:10

          Try calling early morning. Hopefully you'll get connected.

          • UrMumsOnlyFan on 20/01/2022 - 08:34
            +1

            @Crustydumpling: This.

            Wait times during normal hours are utterly unacceptable for a major business (and they were bad long before COVID), but are naturally much shorter or even non-existent between roughly midnight to 6am. Not convenient but at least you can usually get through quickly.

            The best and worst times to call Qantas, Virgin Australia

            • Crustydumpling on 20/01/2022 - 08:48

              @UrMumsOnlyFan: I got what you are saying. Wait times were bad during peak covid. But I just explained my experience today. Maybe I got lucky or maybe they have got more staff onboard. Don't know.

      • arcticmonkey on 19/01/2022 - 22:09

        What tier frequent flyer?

      • strike1 on 20/01/2022 - 12:42

        Quick… buy a lotto ticket as well

  • melbourne guy on 19/01/2022 - 20:01
    +2

    Can’t see a deal here. More like a PSA.

  • dahax77 on 19/01/2022 - 20:03
    +2

    Not a deal in the slightest. Most airlines have had modified booking and cancellation policies throughout the past 2 years - we don't need to post them all on a Bargain site.

    Plus Qantas customer service is absolutely horrific as others have mentioned.

  • Maglia Nera on 19/01/2022 - 20:05
    +3

    junk post / free advert to Qantas - sorry OP

    cancellation on suppliers behalf with a refund should be normal business practice - so this aint a bargain

  • cerealsmok3r on 19/01/2022 - 20:06
    +2

    These look like features that should have been introduced a few years back. Surprised it took them this long but really not a deal especially the free QFF membership. You could look online and find many ways to get it for free

  • richmond12 on 19/01/2022 - 20:17
    +2

    Sounds a bit useless, not often you make a booking and then cancel within24hrs unless you made a mistake

    • UrMumsOnlyFan on 20/01/2022 - 08:41

      Yep, free cancellation within 24hrs is really just an improvement of Same day no mistake.

      If you've made an error while making your booking, we'll waive the service and change fees associated with correcting mistakes, including:

      • The spelling of your name
      • Time, day or month of your flight
      • To and/or from destination
      • Swap gateways (eg. if you accidentally book London to Sydney, instead of Sydney to London)
      • Fare type or cabin
  • deb3103 on 19/01/2022 - 20:40
    +2

    This a feature not a bargain….

  • Nalar on 19/01/2022 - 20:46
    +2

    Attempts to contact Qantas this week:

    4 hours on hold
    8 hours on hold
    2 hours on hold…spoke to rep.

    Good luck.

  • bigbadboogieman on 19/01/2022 - 20:52
    +1

    Emirates allows free date changes if due to Covid… What about this mob?

    • Jenny Death on 19/01/2022 - 22:12

      I think Qantas allows a few months date adjustment for domestic flights.

      • bigbadboogieman on 19/01/2022 - 23:01
        +1

        With these policies they won't be able to survive in the new world with Covid….

  • HUNTER4vr on 19/01/2022 - 20:53
    +4

    Not a deal, should be the norm nowadays.

  • furiousgeorge on 19/01/2022 - 21:47
    -1

    Run by a globalist who stripped money from the Australian taxpayer and sacked unjabbed loyal employees.
    (profanity) QANTAS.

  • Uncle Roger on 19/01/2022 - 22:36

    Qantas CS = Googe Pixel "Hold for me"

    • Nalar on 19/01/2022 - 22:46

      I never really regretted ditching pixel until that feature was released.

  • htc on 19/01/2022 - 23:15

    Palindromic vote at the time of comment! 21 plus, 12 neg. Will need 10 extra plus if one more neg to keep it.

  • hardya on 19/01/2022 - 23:58

    Thanks but no thanks Joyce

  • cornucopia on 20/01/2022 - 07:50
    +1

    Booked BRI-SFO in October for March and so far FIVE changes of flights due to Qantas cancellations, all to the tune of about a WEEK cumulatively waiting for some one to answer the phone, in the latest go around the call back option went AWOL!! Aaaggh ..😡 !!

  • FeZZa21 on 26/04/2023 - 11:25

    Good deal to get the Qantas lounge passes via credit cards that require a Qantas spend to activate

    • FeZZa21 on 01/05/2023 - 12:37

      I can confirm this method works

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