Question for the Ozbargain community.
3 months ago, Qantas cancelled our flight back from our overseas destination. They have not refunded our tickets (AUD 2k to be refunded).
We've spent over 10hrs trying to get in touch with them since then. Staff on the phone is rude, unhelpful, and refuses to provide documentation (emails) for anything. They've told us 3 times it'd be refunded, nothing has happened. Tried reaching out on social, lodged complaints. Can't get the charge back on the CC has part of the ticket was used.
As infuriating as it is, I'm trying to be constructive and find a way to get my money back without going crazy. Any advice?