This one started today, but I went into my Optus App to get it and there was a 50% off data sim offer that stacked with the $0 Tablet.
Has to be 30gb data plan or above.
So my deal was
$12.50 x 12 Months
Tab A8 64gb 4G
30 GB Data added to my data pool
$150 total cost.
how do you know it wasnt an Australian with Indian roots from Optus's Australian call centre?
People can sense…
Because I can tell.
Mine was Filipino……. made the same offer for the upsell Galaxy watch……
Wonder what an Aussie call centre would say - "Oi, (profanity), wanna Samsung watch for the cost of a six pack added to you deal?"
TBH couldn't careless if mine was a Martian, as long as they get the order right!!!
Mine was Filipino
Must be from the Philippines call center /jk
Thanks for the negs. I specifically mentioned Indian call centre to be helpful as a lot of people like me would just hang up. However, I'm highlighting that this is a legitimate call from Optus to confirm my order. Given that there are so many orders, I didn't want people to ignore this call and miss out on their order. But yeah, so much for being helpful to the OzB community. No racist intentions at all.
Thanks for your comment as i originally ignored the call. So your comment so i called back i spoke to a pleasant filipino lady who processed my order (as well as trided to upsell a contract)
Ordered at 6:30pm and no confirmation on my end yet.
not sure still a deal, i called up sales this morning some person in Adelaide offering 20% off @ $20 x 12 month 30gb plan with the tab A8 64gb?
Yes it is
5.30pm order and current user. No dispatch yet :(
yeah just got SMS my order is ready for delivery, my friend's order also got the SMS. I ordered when the votes were 60+
Received an email on Sunday stating I needed to call them……. finally got a hold of them today…… verified a few details and processed my order.
Just got my SMS for delivery to WA - 64gb, order time 3:56pm 23rd Apr
Both mine have been posted, ordered about 1hr after the deal was posted
When you say posted what do you mean?
Auspost shipping confirmation? Or the same Optus text we've all been getting?
I won't believe it's actually posted until I get the auspost tracking number
Conformation
I ordered on the 23/04 at 2.18 and 8.30pm WA time.
Delivery confirmation received for 1st order but not second yet.
Good on you…. I'm still waiting…. Order 2 hours earlier
Are you guys new or existing customers?
Existing customer
Also just got SMS and email saying that it’s ready for delivery, ordered 6:30pm on Saturday AEST
Anyone got delivered yet
Seems unlikely?
SMS and email with "ready for delivery", ordered 128GB on 12 month plan at 6:10pm on Saturday (QLD).
Notification shows new service number 0402 xxx xxx
I spoke to the chat guy, said it was out for delivery, but no sms yet :)
id take that with a grain of salt.
Pepper?
I ordered on the 24th at around 11am. Checked with chat and they said the tablet is out of stock, and they've now cancelled my order :( You win some, you lose some.
Respect for not ranting and threatening to go to the TIO :)
No that is filed under “win some”.
Ordered about the same time as you and chattered with them this morning, was told they are still waiting for the stock from the warehouse, and once that's sorted it will be delivered within 3-5 working days. Not sure who to believe now.
My fingers are crossed for you!
Did you get a temporary order number or the ones ending with an A?
Mine ended with an "A" and here was the chat message:
"Thank you for waiting XXX, I can see the order was processed on the 24th of April and we are currently waiting for the stocks in the warehouse, once we get the stocks then we will deliver the device to you right away.
Usually the delivery time frame from the time the order was created is 3 to 5 business days.
Don't worry, we are doing our best to deliver your order as soon as possible."
Sounds promising, isn't it?
Mine ended with an A.
Just called up regarding my orders being 'stuck' due to a debit card error. He said the tablets are OOS but still pushed through. The status for my 2 orders are now submitted and pending. He also acknowledged that this was a very good deal. Offered me 50% off all sim only phone apps and if I want also to add an Oppo A16s for $1.50/mth - but I declined
I'm hoping metro is same day delivery
Keep hoping
That I will
I got given a temporary order number after completing the online purchase. I have been trying to contact them via chat all through the weekend and yesterday, but they have been absolutely useless. I'd send a message, then get one back 45 mins later saying "I'm just checking into your enquiry now and I'll be with you in a few minutes" - then they'd disappear and not respond.
I finally got hold of someone this morning who was being helpful. Apparently when I submitted my order, they did not receive:
I have no idea how or why they didn't receive that information, because the system would not have even let me complete the order if those critical basic details were missing. The fields are required before anything can be submitted. It sounds like their system just crapped out.
So no credit check had yet been done. I gave them permission to complete a credit check and proceed with the order. Apparently now they are saying that the device cost is higher than what my credit was approved for. WTF?
They say the device cost is $250 and I was only approved for $120.
The credit assessment team are no longer available by phone, so this person on chat has emailed them and promised to call me at 12:35pm AWST today with a follow up.
Obviously this tablet is out of stock now, so I am going to be SUPER PISSED if they have just done a credit check and can't send me the tablet that I placed an order for.
I got a order number end with A after purchase but they cannot process& cancel my order.
This happened completely without my consent and the reason I failed their credit check is my temporary visa expiring in next 6 months and bridging visa is not acceptable.
so Yes they can done a credit check and give you nothing.
just FYI, https://www.optus.com.au/for-you/support/answer?id=20013
My order number started with a T followed by digits, there was no A at the end. That really sucks how they declined it based on your visa status. My credit check hasn't been outright declined, they are just saying for some bizarre reason that I was only approved for a $120 device? It's strange and I don't fully understand it.
Anyway it's likely that they are going to call me and tell me "Sorry, we have no stock left so we can't proceed with your order".
I'm going to push for them to offer me something else highly discounted, or see what else they can offer me. I don't know what chances I've got, but I'll be extremely annoyed if they have done a credit check and don't offer me anything at all.
Actually I am wrong. There was an A on the end of my order number, they gave it to me a short time ago.
I just received this email from them now, basically they're just saying 'stiff shit, order again'.
From: [email protected]
12:18 (33 minutes ago)
to <me>
Hi bonezAU,
Thanks for your enquiry. I hope this email finds you well. Our credit assessment team has not been able to action the order reference 31605XXXXA for the Samsung tablet and had advised you to re submit order or submit a new order. You may call us via 133 937. I have put a notation in the account.
Thanks
Received sms with tracking confirmation now. Order confirmed about 8.30 sa time Saturday.
Still can't access my optus account online or in app though (new service customer).
I got an email but no sms, anyone else in the same boat?
Also got an SMS about 2 of my tablet saying "Ready for delivery and will be delivered shortly to: My address. I placed the order my on Sat 23rd afternoon.
BTW, I'm an existing Optus customer.
Just a note for anyone that only tracked @$30 via cash rewards… You should now see $55 pending. If not raise a ticket, they're aware of the issue
Ah nice! Yes mine now showing as $55 but was $30 on the weekend.
My CashRewards never tracked at all
No click through history?
Thank you so much. wow for $55
Just got email and SMS confirmation - ordered A8 128gb on 23/4 at 4:30pm
Ordered on Sunday 24th like 12.42am and got an order confirmation email at 9.10am. I managed to activate my service as I am a current customer but has to be done via the activation team. Still no sms on device delivery just info if anyone who is a current customer and want to start using the data plan.
Created my order on the 23rd at 9:50pm and I haven't received any email or text about delivery yet.
Two orders out for delivery
Only ordered 9?
You said 8 orders previously? How are you not in the penalty box for trolling?
Moderators obviously respect his privacy …
*Fish hook gif
Because brodening is ok, and a harmless joke is not? Is that it?
I didn't say Brodening is ok?
Received email today "Your Optus order is on the way"
Mobile broadband order is ready for delivery and will be delivered shortly.
Has anyone tried to get this deal in store?
You'll be able to get the free tablet on the $25 plan, but probably not 50% off the plan too.
Also not on 12 months plan maybe
128gb ordered sat 5:00pm WST. Order dispatched.
Good luck, didn’t think they would send them but looks like they’re doing their best.
Can people please stop using the terms delivering/deliver in progress/on its way/dispatched/w.e. unless you have an actual tracking number at hand for the delivery and NOT the order. There is so much misinformation being thrown around…
To be fair, the SMS says "ready for delivery" and "will be delivered shortly", but totally understand how it could be confusing (and the e-mail says its "on the way")
My order status changed from Submitted to Open. Not sure what is going on? 😕
Next is Complicated?
I got a confirmation email with an order number ending with 'A'.
Last night when I clicked Track your oder, it showed an order. This morning however it shows nothing.
When I reached out to the chat, firstly they were unable to locate the order. After a while when they finally found it, chat said that my credit check is not complete even though I provided all the information when placing the order.
Not sure if I want to go through with the order anymore - I don't really know if its bad to have a credit check on my file.
Anyone else in a similar situation?
Did you try manually entering the tracking number in? when I click on the link in my SMS it comes up blank, but if I track using the original e-mail or just typing in the order, then it shows up.
I don't have much faith in the chat support people (asked them about 5g home internet last time and they never tried to gather more information than what is simply shown on the website).
Yeah, I tried to check manually as well. Got the error:
Sorry, but we cannot find your OPTUS Order Number [XXXXXXA].
Please refer to Instructions if you are having difficulty locating your OPTUS Order Number.
Ah that sucks, hopefully it gets sorted for you!
Replying to myself.
I used to have an Optus account a couple of years ago so I used the same to place a new order. When I didnt see my order (even though I had an order number ending with A), I reached out to the chat and was told that the order was cancelled as the system marked it as Fraudulant. I provided the correct details when placing the order, not sure if they would have done a credit check and if it will be a mark on my profile. It has been a very dissappointing experience for me.
A family member and I both purchased within 3 hours of the deal being posted.
Neither have received any form of delivery confirmation. Out status still shows 'submitted', service activation is 'pending' and delivery has now had a number allocated but no other information.
I got onto the chat and they advised that the item was on it's way from the warehouse to be delivered. My family member did the same and was told that they were out of stock and that is why his order hadn't progressed.
Not entirely sure what is happening but I think it's safe to say that people should not trust what the support staff say at all, they are clueless.
UPDATE: My family member then spoke to someone else on the chat, who spoke to someone in the warehouse, who advised that it would be sent in 24-48 hours. Go figure.
They all sound very competent. From this, we can assume that people will either receive or not receive their tablets.
Good odds really.
50/50
“I can also see that you've been with Optus for quite some time now, I appreciate it
For your concern today you want to know the order status for the Samsung Tab A8 that was ordered last Apr 23. As per checking the device is now being processed by our delivery team.
This would be the DeliveryOrderNumber : 05*****, however as of now there is no information yet since it is still being processed by our delivery team.”
Anyone knows about delivery order number ?
I wonder if they're sending them out chronologically? I ordered on Saturday 23rd at 6:45pm and my order status is still showing 'submitted'
Under order status are u able to see delivery ?
When I click on 'Delivery' it says 'Nothing to see here. There is currently no delivery information available'
For me it showing a number, but don’t know they gonna deliver.status still showing submitted
Ordered at 6:23pm and got a ready for delivery message at 10:35am
Ah it doesn't appear to be chronological in that case
maybe processed in parallel at several geographically distributed warehouses
That's the data plan. Any idea how to get the cheapest plan for calling…?
Prepaid?
anything suits just need for emergency calling
Was just able to chuck in a 64gb order using this link:
https://www.optus.com.au/checkout/customer-choice?&pid=35591…
Yes, that link still works
Link works, but, it says at the end, Minimum total cost of $496.94
Shouldn't it be $12.50 x 12 = $150 minimum?
It does add to the cart but also showing out of stock, not able to checkout..
Only ever received a temporary order number, called up today to enquire about it and was told the tablet is now out of stock and I would not be receiving my order
Any update on this? My temporary order number is just been confirmed. Not sure if I will ever get the tablet though
Just got the call from an Indian call centre to confirm my temporary order number (ordered 23/4). During the call, they mentioned the tablet and the $12.50/mth payment. They also tried upsell a galaxy watch or apple watch and also a monthly call plan. Shortly after the call, I received an SMS regarding my order.
Thanks OP.