Hi there, I would be grateful if someone who knows this better than me can help me out.
I used to have a Belong connection and have been with them for over 5 years with no issues to stream continuously on 6 devices albeit taking extra time to download larger files (however there were no issues in streaming/buffering). The 2 reasons why I changed was,
A -> I wanted to speed up the download speed for my larger files,
B -> Take advantage of the onboarding new customer discount.
My data needs are quite high: Every day, I will need at least 200-300 gb of data and will have 6 devices streaming youtube, Netflix etc. during the evening peak hours.
The property is located in SE Qld and is a FTTN and have 3 SSID’s.
The router/modem which I was previously using (and even now) is a Belong NBN modem which Belong gave me plus a Tenda Nova mw3 (don’t use it now).
I was not sure whether the modem was locked in to Belong when I switched providers so I bought an expensive (yes, as a true ozbargainer for half the price) TP-LINK Deco X73-DSL AX5400 VDSL Whole Home Mesh Wi-Fi 6 System and wanted to set it up with the new connection.
I chose to go with Superloop and chose their fastest speed on offer which was 100/40 .
The deco came in a flashy big box and I tried to set it up using every possible method (with the splitter/without the splitter etc) but it didn’t work off the wall as it was meant to be. I am still not sure whether it can be connected straight to the wall using the dsl port or it should be connected to the Belong modem!
After I failed to connect the Tp Link deco unit to the wall, I tried my old Belong router/modem to check whether it works or not. To my surprise it worked beautifully. Got reasonable speeds like 60 and 70 mbps etc.
Then I tried connecting my Deco unit to one of the LAN ports and Bingo! I was able to connect it straightaway and it started to work.
Then peak hours came, my problem started!
I was never getting the advertised speed and got an email from superloop that I am paying more and they suggested to take the 50/20 option (which I did) and services went downhill right from there. To my dismay we couldn’t even use 3 phones streaming at the same time let alone 4k and HD downloads!
Belong connection which I had was a mid-range option ( sorry don’t remember the exact speed but not 100/20 or 100/40) and not the cheapest and definitely not the most expensive one.
After a month of frustration, I gave them the boot and joined Spintel (100/20) after seeing their recent blackfriday deal in ozb thinking that it would help but I am back with the same problem!
It is so frustrating that I cannot even use 3-4 devices and it just stops and won’t even buffer!
Speeds in the daytime are good but not great.
Spintel suggested a tech but apparently it wont be free if the problem is due to a hardware issue etc. etc.
If there is a problem in the NBN copper cable how come I get 60 mbps at different times in the day and 3mbps at night? It appears that this is a hardware issue or perhaps a router issue? I am not sure exactly what to do now? 5G is not an option for me ☹
I hope I have provided enough information so that the tech heroes here have an idea of the whole scenario rather than back and forth questions.
I am sorry for the long post but I greatly appreciate if someone can advise me about what my next steps should be?
Thank you for your time 😊
Not used Superloop before but was when I was with Mate my DL speeds were gimped during peak hours (even though speedtests to aussie servers came back with advertised speeds). Switched back to AussieBB and issue disappeared.