• expired

50% off Easter Collection + Delivery ($0 C&C/ $0 Refrigerated Del with $100 Spend) @ Koko Black


50% off Easter Savings offer available online & in-store from 1pm AEDT Monday 1st April 2023 until stocks last.

Offer applies to specific Easter products only that can be found in this collection (which is not a lot left…) https://www.kokoblack.com/collections/easter-2023. Excludes gift vouchers, alcohol products, and is not to be used in conjunction with any other offer. Offer is not transferable, refundable in cash or replaceable if lost, and cannot be applied retroactively.

Discount is applied at checkout!

There is another promotion "Gift with Purchase" going on - but terms state - "The offers will not apply to gift vouchers and cannot be used in conjunction with any other offer." So…not stackable!

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Koko Black Chocolates
Koko Black Chocolates

closed Comments

  • -2

    Once gone black you will never go back….

    • +5

      I went black, but I didn't go back for one reason: They sent expired/damaged product and wouldn't allow a return & refund but promised to let the quality control team know.

      • +1

        Gotta love that dismissive customer-outta-focused service.

      • +1

        Wow that's pretty poor form for a boutique brand, would expect better customer service than that! I would definitely have escalated until I get a refund…

        • I did. They didn't care. They outright refused, apologised and said they would let the related team know. Been going to Godiva since.

          I noticed the brand had been going downhill, and people pointed out it started when the Grill'd CEO got the role.

      • +3

        I love when companies say your concern has been noted, then go on to completely dismiss you.

      • +1

        If it's expired why wouldn't you raise with the ACCC? Photos of the expiration date and the current date and they have to refund you…

        Regardless, that's really crappy customer service.

        • I did a report with the ACCC, then gave the reference number to Koko Black together with the complaint I handed in, but they didn't care enough and ACCC wants to go after bigger fish, but at least the report was in so if multiple reports came in maybe it may help to form a bigger case.

          • +1

            @Heaps for Cheaps: Oh man that sucks, I've gone through ACCC for a pair of ugg boots and they returned them after the "repair, refund or replace" and they repaired them and returned them in worse condition haha. So yeah, got a refund after a few months and (profanity) around. This was over a decade ago though…

            • +2

              @teereb: What a disgrace, how easy it would be for them to replace the product. Clearly they are in the wrong sending overpriced out of date chocolate.

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