• expired

Pantene triple money back promo: dissatisfied customers receive 3 x purchase price back

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To be eligible for money back guarantee consumers must:

  1. Purchase any Pantene Shampoo, Conditioner or treatment product from any store within the promotional period. Promotion commences 9th November 2008 and closes 30th February 2009.
  2. Follow the exact usage directions which are on or included in the pack
  3. If the product doesnt meet the consumers expectations consumers must complete the claim form, including specifying honestly why they were dissatisfied with the product.

Claim form here

Related Stores

pantene.com.au
pantene.com.au

closed Comments

  • I know many people will see this as a bargain, and buying the product with the sole intention of (triple) money bank but I think it's not very ethical.

    There used to be a "best ice cream or cash back" promotion a while ago and people were debating about whether that was cash back disguised as a promotion or a genuine cash back offer. Some people were focusing on the words that the company used, eg. promotion, offer, excludes employees, one per household etc, and think that that was a promotion promotion. But the language used was standard legal language and I called the company and confirmed that it was a cash back offer and not a promotion promotion.

    I think it's exactly the same case here. It's not meant to be a promotion promotion but a genuine cash back offer. I don't think it's right to buy the product with the sole intention of getting money back by claiming you're dissatisfied. On the other hand however, if you're truly dissatisfied, you should be claiming your money back.

    • Agreed.

    • cacbm - while I agree with some of your comments in this case, as the previous "promo" thread was locked before I could reply to your phone call response, as you have mentioned it again, i will now respond.

      In that case I after reading that, and seeing a local corner store with a big sandwich board proclaiming the FREE ice cream (with conditions in very small type) that was professionally printed I made some more enquiries.

      The shopkeeper said the board was, provided by the Nestle rep. I then called their enquiry line and was told yes it was a cashback promotion. She mentioned that it was a cheaper way to get you to try the product - and "like it" than to pay to give away icecreams in a mall or city street

      I guess they responded to the way the questions were asked of them. In this case, I was looking for an answer to validate my position.

      With triple your money back, its not a "free" trial. but if a company can't see that this might be abused, then they are rather naive. So ethics are not the issue, its an offer and you can choose to accept it or not.

      Rhys does not specifically say to "cheat" the system he is just providing the info

      BUT all that said and I am not trying create a war here.

      IS it a bargain? - as defined - I would guess not and so does it belong here? maybe its better in the forums.

      • I agree that the company would be fully aware that this promo is ripe for abuse.
        Whether it's right to abuse this offer is another thing..
        Personally I wouldn't, but then again, so some people might consider my annoyance at Dell over their "mistake" this week, also abuse of the system.
        Honestly it's too much effort for me anyway..

      • I have to agree with that. If you buy it and genuinely don't like it, claim that and get your money back. But what they're saying is "we know that you will like our product"

        But at the same time, I think triple your money back is a stupid promotion - why not just offer the money back?

        But no - I would not say this is a bargain.

      • Just my two cents:

        • 100% Satisfaction Guarentees — It is incredibly profitable (or they wouldn't offer it) even when taking in to account the abusers. I mean seriously; how much do grocery stores stand to lose? Their products are just a few dollars each.
        • Rebates - These are offered because only really keen shoppers actually use them. There are so many things that can go wrong in the whole process. Even "unhappy with product" refunds are highly unlikely to be exercised. My own anecdotal evidence is that complaining about an unhappy/unsatisfactory experience is not socially acceptable or worth it.
  • This is great, I can't wait to tell them how much their product sucked!

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