Does Amazon Ban You for Returning or Replacing Items?

Ljohnkash on 14/08/2023 - 22:23

I was just wondering does amazon ban you for returning or replacing too much stuff. I don't really replace or return stuff, because i usually just buy what i need. But recently, i returned 1 item because it was the wrong size and replaced an item because it got lost in transit but was marked as delivered. I was just wondering how amazon treats these occurrences, as i do enjoy the amazon prime service and don't want to end up banned. I was just wondering if this happens, should i just take the mistake to avoid being banned?

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Comments

  • randomusername2017 on 14/08/2023 - 22:25
    +5

    Yes.

  • [Deactivated] on 14/08/2023 - 22:37
    +5

    Yes.

    Although there's no indication of how much is too much, its best to keep under 10% of your orders according to user reports.

    Once your banned, there's no way around it either. They identify you using as many as 20 metrics, apparently.

    Have a look on Reddit, it's full of useful information from real world experiences.

  • Jimothy Wongingtons on 14/08/2023 - 23:43
    +7

    Claimed missing parcel prob more of a red flag than returns for wrong size.

  • USER DC on 15/08/2023 - 03:01
    +3

    It really depends on lots of factors like what the item was,
    your account history, your payment history, your whole family's amazon history etc. etc man
    not a single factor one can answer here.

    I have claimed a lot of refunds for genuine reasons like they delivered a leaky shampoo bottle sealed in a plastic bag, or item is already expiring within 3 months of order date, or like wrong description (listing error advantages etc. etc,)

    But all times it was genuinely what happened. So if it is genuinely what has happened then sure tell amazon what happened, and see what they can do.

    or if item is very less valuable, then (honestly even amazon is pretty slack on just refunding that small $amount, otherwise you can probably cope that on yourself as well) upto you ultimately

    at worst you might end up being like this https://www.ozbargain.com.au/node/766257

  • montorola on 15/08/2023 - 09:22

    I wonder if it's like demerit points when driving - like they look at how many returns you've done in the past x years

  • AustriaBargain on 15/08/2023 - 09:56

    I ordered 1L of Sukin body wash and the cap had unscrewed in the box, leaking about 170mL of it. I decided against claiming a refund just so I don't have too many ticks against my account or whatever, in case I really do need to refund more than $1.70 worth of lost soap one day. Unless someone comes up with a better Amazon, then I'll be using Amazon for the rest of my life. I don't want to burn through all my refund chances on trivial things. I did return a $15 drill bit set because it was missing a single bit. A MagSafe car vent thing because it wouldn't stay in the vents on my car.

    • johnkash on 15/08/2023 - 10:06

      Damn, I didn’t know you needed to “save” the refunds. Ok, I’ll be more aware when I return things from now on. But what if the item is genuinely faulty, does it also count against me?

      • AustriaBargain on 15/08/2023 - 10:20

        Well you don't really, but I have heard of people being cut off from refunding because they refunded too much. Same with Uber Eats. If the item is genuinely faulty I would always refund it, I don't know if it still counts, but even if it did I think you'd have to really abuse the refund policy to be banned.

      • lint on 15/08/2023 - 10:26
        +1

        I don't think you should give up your consumer rights just so a company doesn't arbitrarily ban you. While it seems nobody knows how their banning algorithm works, I feel like as long as you only make legitimate claims, you should be ok. Most of the time.

        • poohduck on 15/08/2023 - 10:49

          hooray! Yes, of course it's down to an algorithm. It will be based on profit / loss alone, nothing else. If you cost them too much, you're no longer good for business. Of course this will be true of sellers on amazon too - if a seller is too much trouble, goodbye.

  • Hybroid on 15/08/2023 - 10:50

    This isn't something average person needs to worry about. I have had Amazon accounts since 2007 with Prime running on US, UK and AU ones. Order tons to many addresses and return quite a fair few too, never had an issue.

    Especially with clothing, that's a non-issue to return as they specifically encourage you to order and return if doesn't fit. You'll only get marked if you do something suspicious, intentionally or otherwise. Normal shopping isn't an issue.

    • johnkash on 15/08/2023 - 11:30

      Yea cause I have like 800+ AUD of gift cards on my account and don’t want to lose everything

  • Banana3 on 15/08/2023 - 12:39

    Imagine creating a company that is so good that the customers are afraid that they cannot buy from you, and not the other way around. No wonder Bezos is as rich as he is.

    Not saying that Amazon is a monopoly, but it has somehow created an effect similar to what a monopoly creates. I can't help to feel that this is a problem and it needs to be fixed.

    • coffeeinmyveins on 16/08/2023 - 08:40
      +1

      I can order something at 10pm and it's at my door within 24 hours.

      No other store can do that

      Yeah, Amazon is a big problem but there's not much else

    • Fredfloresjr on 16/08/2023 - 09:20
      +1

      Will still buy at Amazon. Very convenient. And not using sh*t Australia Post drivers.

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