Hi all, last April I booked a terrible place which had bed bugs.
We took photos of the bed bugs and husband’s bites. He had to go on antibiotics.
Anyway we spent 2 nights and moved to a different place for night 3 and 4. Agoda hasn’t helped at all. We paid with Virgin Money credit card and we filed a chargeback . Initially they refunded us but now they put the charge back.
I also have an email from hotel saying they would refund 3 nights. But no refund was made.
What steps can I take next? I’m going to complain to Virgin money as despite receiving a disgusting stay they are backing Agoda and the Hotel.
Thinking of going to consumer rights and small court. It isn’t much ($600) but still. Husband had a very unpleasant experience and itchy with blisters for days :(
Update: after email the hotel (Swanston on Arrow in Melbourne) threatening to go to consumers law they refunded me 3 nights.