NBN FTTP 1000/50 Download Speed Drop Issues with More: Seeking Advice

Lrrrrrrein on 11/01/2024 - 19:31
Last edited 12/01/2024 - 09:58 by 1 other user

Hey everyone! 👋

I recently upgraded to the NBN1000/50 tier with More and opted for the FTTP connection. After the activation, I noticed that my Wi-Fi speeds were consistently around 180mbps, which was a bit puzzling. Initially, I suspected it might be related to router issues or signal strength impacting on speed.

However, today around 5 PM, I decided to conduct a speed test by directly connecting my laptop to the NBN box via an Ethernet cable. Surprisingly, the download speed only reached around 300mbps, while the upload speed remained stable at approximately 47mbps. I ran the test multiple times, and the speeds were inconsistent, ranging from 200mbps to one instance hitting 400mbps.

Has anyone encountered a similar situation? Could this be a result of More not purchasing sufficient bandwidth from NBN? I'd appreciate any insights or advice on how to address this issue. Thanks in advance!

Update:
10:20PM Another test via the LAN port on the router: download speeds hovered around 550mbps
09:30AM Morning test via the LAN port on the router: download speeds hovered around 530mbps

Internet Broadband FTTP nbn

Comments

  • BoltThrower on 11/01/2024 - 19:47

    Have you optimized your MTU and checked for packet loss?
    Here's an easy guide to check and adjust the setting. https://www.youtube.com/watch?v=RK2PHpKI9M4

    • rrrrrrein on 11/01/2024 - 19:52

      I bypassed the router and connected my laptop directly to the NBN box for a speed test to rule out potentially irrelevant factors. MTU is not one of the settings that can be configured in the NBN box, is it?

      • BoltThrower on 11/01/2024 - 19:59

        I've never tried that, but MTU can be easily changed on your laptop..which is in that video.

      • CodeXD on 11/01/2024 - 20:06

        Did you make sure to use Cat5e cable? is your laptop capable of 1000Gbps connection? How are you testing it? just on speedtest.net? try using speedtest app https://www.speedtest.net/apps

        • rrrrrrein on 11/01/2024 - 20:09

          Yes, I tried both Cat 5e and Cat6.

          laptop capable: I checked the internet link speed(receive/transit) is at 1000mbps.

          Test on speedtest.net through website

          • Twix on 11/01/2024 - 20:24

            @rrrrrrein: Download the program on your laptop. Do the speeds get any better?

            What model is your laptop?

            • rrrrrrein on 11/01/2024 - 21:29
              +1

              @Twix: Did another test using the app on the laptop and it was up to typical speeds. Can't tell the difference as it's now in typical time, will test again tomorrow morning and see if I can get close to 1000mbps.

              Wireless Module on the laptop: Intel(R) Wi-Fi 6E AX211 160MHZ

          • BoltThrower on 12/01/2024 - 04:50

            @rrrrrrein: What were the results of the packet-loss test?

            • rrrrrrein on 12/01/2024 - 09:51

              @BoltThrower:

              packet-loss test

              Ping statistics for 104.16.123.96:
              Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
              Approximate round trip times in milli-seconds:
              Minimum = 2ms, Maximum = 4ms, Average = 3ms

              Ping statistics for 142.251.221.68:
              Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
              Approximate round trip times in milli-seconds:
              Minimum = 3ms, Maximum = 7ms, Average = 3ms

              • BoltThrower on 12/01/2024 - 10:28

                @rrrrrrein: I'm going to assume you found the sweet-spot with the MTU. Glad you have no loss!

                • rrrrrrein on 12/01/2024 - 11:54

                  @BoltThrower: I thought this was just because I connected my laptop directly to the NBN box via an ethernet cable, which resulted in no packet loss.

                • rrrrrrein on 12/01/2024 - 12:08

                  @BoltThrower: 0% packet loss on Wi-Fi

                  —- 1.1.1.1 ping statistics —-
                  537 packets transmitted, 537 packets received, 0.0% packet loss
                  round-trip min/avg/max/stddev = 3.966/23.014/1041.172/79.161 ms

  • AndyC1 on 11/01/2024 - 19:54

    What did the RSP support say when you called them for help?

    • rrrrrrein on 11/01/2024 - 19:56

      Asked for two more speed tests in the morning and afternoon. They tried to blame the root cause on my router, which I made it clear that I was testing directly on the NBN box

  • follow on 11/01/2024 - 19:55

    According to More, the maximum possible speeds under that plan is 350/42

    • rrrrrrein on 11/01/2024 - 19:57

      No, this is a typical speed in the evening/night. Download speeds at other times should be 1000 mbps.

      • follow on 11/01/2024 - 20:01
        +4

        https://ibb.co/19SRQjG

        I'm on the same plan and getting the same speeds. It's probably shaped.

        • Nousernamehere on 11/01/2024 - 20:26
          +1

          That's pretty dodgy of them to do, as your screenshot shows it's not the typical evening speeds they're advertising but seems to be an actual hard limit.

          Their pricing (even if you're a Commbank customer) isn't even that good on the 1000/50 plan either.

          • follow on 11/01/2024 - 20:29

            @Nousernamehere: agreed. staying for the 3 months free then dipping.

          • rrrrrrein on 11/01/2024 - 20:34
            -1

            @Nousernamehere: "Typical evening speed measurements are taken between 7-11pm
            may vary.
            NBN speed rating 1000/50
            Maximum speeds for this plan are 350Mbps download and 42Mbps upload."

            More's mixing up the description of TYPICAL SPEED with speeds at other times is very confusing, usually other isps can reach speeds up to 1000mbps during non-peek time periods, e.g. abb

            • Nousernamehere on 11/01/2024 - 20:50
              +4

              @rrrrrrein:

              More's mixing up the description of TYPICAL SPEED with speeds at other times is very confusing, usually other isps can reach speeds up to 1000mbps during non-peek time periods, e.g. abb

              Not really sure why you're bothering to defend a RSP who are very clearly saying that a plan's maximum speed is nowhere near what the advertised speed tier is.

              This isn't some oversight by a technological inept user believing that, they know exactly what they're deliberately doing due to if people complain about it they say 'hey look, we've clearly said the maximum plan speed at any time is 350Mbps. It's a deliberate use of language, not a mistake.

  • Typical16-bitEnjoyer on 11/01/2024 - 20:19
    +3

    Change to a better provider.

    • jv on 11/01/2024 - 22:33
      -3

      I've been with More for close to 2 years now on the 250/25 plan.

      My current speed is 252.98/23.56

      That is at the low end of what I usually get. In a couple of hours the download speed gets close to 270.

  • Axelstrife on 11/01/2024 - 20:53
    +5

    You address this by changing to a good ISP, 350mbps peak hour speeds is a clear indication that more is a crappy subpar isp.
    Also dont even bother trying to contact support, crappy isp means crappy useless support, change ISP, it's faster and easier than support too.

    • rrrrrrein on 11/01/2024 - 21:15

      Tech support is useless

  • Jake17 on 11/01/2024 - 21:02

    On wifi on tablet. Just tested 607/46 on same plan. But HFC connection, on pc via cable always get over 900down majority of the time.

    • rrrrrrein on 11/01/2024 - 21:03

      This is bit exciting news.

      Looks like More isn't confusing typical speed with maximum speed.

  • 7ekn00 on 11/01/2024 - 21:30
    +1

    It's a provider issue, typical of cheap RSPs to really push contention ratios :/

    Cheap providers are really only good for 50/20 type plans where customers won't notice contention ratios as much …

  • vodamerc on 12/01/2024 - 00:14
    -1

    More is just a Vocus retail reseller. A very low priority service but not terrible either. Those complaining of low speeds are likely to be using limiting hardware rather than the connection not performing. I never get less than 800mbps down on my More connection.

    • rrrrrrein on 12/01/2024 - 00:18

      Limited hardware refers to? In case you are talking about new or old NBN box?

    • Typical16-bitEnjoyer on 12/01/2024 - 07:06
      -1

      Those complaining of low speeds are likely to be using limiting hardware

      ???

      speed test by directly connecting my laptop to the NBN box via an Ethernet cable.

  • jonkvh on 12/01/2024 - 09:14

    Make sure you try the speed test with different ethernet cable, especially 'short' a CAT6 cable.

    • rrrrrrein on 12/01/2024 - 09:19

      I can see Link Speed (transmit) speeds of 1000mbps from the laptop's network settings when connected using a CAT6 cable or CAT5e cable, so it's not because of the cable.

      • jonkvh on 12/01/2024 - 11:10

        Thanks for that. Well done. Just be mindful that Windows will just show the 'rated' capacity of the ethernet port. Just stick with the Ookla speedtest.

  • z459225011 on 02/04/2024 - 16:00

    I have the issue before. But I found if I connect to 5G wifi, my speed was up to 700mbps for downloading.

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