I recently encountered a frustrating issue with my Logitech vertical mouse. The left click had become unreliable, requiring extra effort or a second click. After some Googling, I stumbled upon several Reddit threads detailing the same problem, with the recommended solution being the replacement of microswitches through a somewhat daunting disassembly and soldering process.
Undeterred, I discovered that some users had success with Logitech support, receiving replacements for their faulty mice. Armed with this information, I decided to give it a shot.
A bit of backstory: I purchased the mouse in December 2019 and finally received it in January 2020 after some delays from this deal..
I reached out to Logitech support, went through the troubleshooting steps, and submitted my proof of purchase. To my disappointment, they promptly responded, stating that my mouse was out of warranty, and they couldn't assist.
Refusing to accept defeat, I replied, referencing the Australian Consumer Law (ACL) website. Specifically, I highlighted the section regarding 'acceptable quality requirement, 'with a focus on 'durability'.
Unfortunately, they still rejected my claim.
Undeterred, I fired back, expressing my intention to escalate the matter through the ACCC. I also made it clear that I would refrain from purchasing any future devices from the brand and wouldn't recommend them to others.
Lo and behold, my persistence paid off! The support officer transferred me to another representative who offered me a replacement mouse.
The moral of this story is clear: don't shy away from citing ACL and ACCC when faced with warranty rejections. Going straight to these consumer protection references can be the key to a successful resolution. So, next time you encounter warranty issues, be armed with the power of your rights and keep pushing until you get the solution you deserve.
Similar ACL story from @nickbose
Update:
Just buy a new mouse, good luck with arguing ACL with Logitech customer service, then again, they are reasonably good at times.