Amazon Toll Ipec Damaged in Transit. Help

GLO on 24/02/2024 - 12:55
Last edited 24/02/2024 - 13:57 by 1 other user

Hi, I have a unique situation that is turning into a comedy of errors (none are mine).

I ordered 2 items (Tempered Glass Chair Mats) Item is $80.

One was delivered, and the same day, the second item was marked delayed delivery. But then two hours later it is marked damaged in transit. Two minutes after that, it's then listed as collected by customer.

The issue is compounded by Toll Ipec incorrectly listing it as collected by customer, which isn't even possible as no delivery attempt was made, no card left and its physically impossible to collect it two minutes after the courier has marked is damaged in transit!

Furthermore, these deliveries are marked as FBA which is Freight By Amazon. Amazon reports the item as delivered. (due to Toll Ipec - Team Global Express) not hitting the correct button. Their site shows it is Damaged in Transit, and I have an email from them, but no one at Amazon is helping.

As such, Amazon customer service refuse to help. Apart from saying, if its damaged, then return it and we will replace it. I have emailed Amazon customer support last week and I have no reply.

Any suggestions to get some cut through.

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  Daabido on 24/02/2024 - 13:14

  +2

  That sucks. Amazon customer support are pretty good for the easy things, but anything beyond that doesn't seem to fit the script. You'll have to somehow to get to someone higher up in the food chain.

  • 

    GLO on 24/02/2024 - 15:09

    100% agree.

    And ive tried 6 times and whilst i had 1 time gotten lucky with an experienced front line cust service rep,

    Call then drops whilst waiting for the senior to check things out.

    They dont call back either.

    • 

      kyle on 25/02/2024 - 00:33

      Use their live chat next time?

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  Jaduqimon on 24/02/2024 - 13:39

  +4

  Hmmm comedy of error… Then I read glass chair mats lol…

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  Gdsamp on 24/02/2024 - 14:24

  +1

  1. PVC Chair mat

  Presently imagining it shattering whilst barefoot and used on carpet

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  apsilon on 24/02/2024 - 15:32

  Unethical perhaps but given the circumstance and how rigid things can be I'd initiate a return, send the empty packaging from the first one. Remove all original labels before sending. Don't seal it up and you've got two excuses. It was damaged as they've acknowledge, it was removed after you'd sent it not that I think they'll question it as long as they receive the package the refund will likely be processed.

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  ihfree on 24/02/2024 - 17:58

  Tried a different support agent?

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  Nutrino on 25/02/2024 - 07:37

  We warned you.

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  singlemalt72 on 26/02/2024 - 13:18

  Just open a case on the Amazon live chat - Any damaged item has always been refunded by Amazon in my experience.