Am I too overworked?

Can I get your advice on how to handle this situation?

I've worked in my current employer working my way up from customer service to administrator in financial services for around 7 years but in 2021 took a year off as I was head hunted but things went pear shaped so I came back.

When I started my job in administration, there was enough coverage to do pretty much everything. Now that I've come back, I'm the most senior person of around four of us and I'm pretty much doing the bulk of the workload. I keep telling management to delegate the workload in performance reviews but they say there's no time and these processes are too risky to offload aka financial risk if mistakes are made.

Then out of the blue our 2IC and complaints managers left suddenly. I applied for the jobs but was unsuccessful due to lack of experience. Then I was pretty much tasked with the complaints manager role as well as my BAU processing (thankfully paid appropriately). Another senior staff member is applying for an auditor role but likely also getting knocked back as they don't want to retrain.

But now I'm in a situation where I have too much Work to do within 9-5 other departments are waiting on reports that I can't even get out due to the workload, and I've already made mistakes. Sure I'll get gift cards rewards points for this extra workload but I'm not even on 80k here….

Don't get me wrong then you staff members completely understand my situation and they're not the ones who don't want to be assisting me. They want to help me as much as they can but they just don't know how.

It's basically come to a point where every senior staff member is basically getting guilt tripped to staying in their role or getting given excuses as to why they can't offload job tasks.

If I leave the company again, I'll probably burn bridges, but it's a struggle to move through the internal ranks. So where do I go from here?

Comments

  • +10

    It's basically come to a point where every senior staff member is basically getting guilt tripped to staying in their role or getting given excuses as to why they can't offload job tasks.

    Then all senior staff need to come together and collectively bargain for what needs to change. If you present solutions to the problems then upper management will likely take more notice.

    Are there many external job opportunities in your current area of expertise?

    • +1

      Yes competitors. Half my former managers are at our competition but even still without that based on experience one can get roles in stockbroking big 4 banks and similar

      • +12

        Half my former managers are at our competition but even still without that based on experience one can get roles in stockbroking big 4 banks and similar

        Do you have a good relationship with any of them?

        Why not enquire what work is like for one of the other companies if you have someone you trust to give reliable information?

        If you genuinely are unhappy with your job it’s probably ultimately better to move on.

        Although, that’s not without risks.

        But you can certainly mitigate those risks by doing research and thinking your career moves through carefully. Knowledge is power.

    • Then all senior staff need to come together and collectively bargain for what needs to change.

      These senior staff are probably the same ones that make the decisions!

    • +3

      hi-jacking the top comment, just to say - this thread is fantastic. The replies, feedback and advice given is some of the most respectful, thoughtful and supportive I’ve seen on OzB for a long time.

      This is what OzB needs to get back to.

  • what i believe is if you cant finish your work between 9 to 5, then either you are not skilled enough to do the task effectively or there is surely a resource constrain. Working stretch hours once in a while is okay, but that should not be a habit and it will mess up your lifestyle and health.
    In your situation, i would rather speak to the immediate reporting manager and explain the current work load and how it is impacting the productivity and set realistic expectation on what is achievable between 9 to 5 in a day if the same routine continues.
    Also you can have a plan B option for the management saying that if they can give you 1 or 2 juniors/interns, your are happy to train them and distribute your workload to `increase the productivity. This may not happen overnight but you need to have a realistic proposal for the management if they are willing to buy in this option. Usually when you goto the management, you need to have few plans and what would be the outcome of each plan to sell them and help them understand the root cause of the issue you are having. For your problem there is no one answer to solve it but i see lots of opportunities where you could grow yourself by negotiating and trying different approaches.

    • Not sure why you're being downvoted. Maybe they didn't finish reading your first sentence.

    • Problem is OP is doing more than one management role in the company and micro managing those groups.
      He's not like the Chief head of departments where he only delegates to the managers. He's literally taking multiple manager roles doing 2-3 times the work of a single manager. He's dealing with every single person in his team and take on roles in another managing position in the company.

  • +1

    What's stopping you to have a staff member watch what you do, so they can then pick up your task as they learn more?
    Do your 9-5 as normal but don't stress out. If other departments start complaining, they will help push for your case to management

  • +7

    Somehow you managed to get the skills to do your job. A good manager will develop their staff to take on a bigger job. You have a team, develop them to help address your workload. If the big bosses don’t like it, ask them to provide a better alternative, but not a worse one.

    • I started doing something like this with a "project coordinator" when that person didn't have enough to do, and was told not to give them work and consider reducing their hours. Then a few months later got told wasn't utilising them properly. Much of this comes down to whether the boss is decent. I would say this guys boss is either not paying attention to him and what's going on, or he is constrained in his position and having to resource elsewhere, leaving him short staffed and overworked.

  • +44

    Just dial back the output to best-effort and spend your time looking for a job elsewhere. This company doesn't give a shit about you and you aren't getting paid enough to worry about it. Especially if you are posting at 11pm on a Saturday night.

    • +8

      Agree with this. My mantra has always been ‘you can only do what you can in a day’.

      If people want things urgently, something else gets sacrificed. If the other thing you’re doing can’t be sacrificed, tell them you’ll get to it in xx days or they can do it themselves and you review.

      And yeah the bottom line is companies do not care about people. You can have all the greatest ‘perks’ and the best team mates (work culture), but how the business operates and how willing they are to focus on fewer things or hire more people (working culture) is just as important. Even when you’re getting paid 200k, you still don’t want to put up with stupid egos.

    • +1

      Pretty much this… Just leave your work matters 5pm sharp. If the work allocated is too large for you to cover within your work hours (assuming ofcourse you're competent at what you do and not just slacking off during work hours etc…), then it's their problem. Spend some good time after that with family, friend and start looking for a job.

      Good luck!

  • +1

    Sit down, probably on your own time, and think about your own work processes.
    Break down everything you do and nominate how long it would take to do each task.

    Analyse your list.
    Is there anything you do that doesn’t seem to add value that could be jettisoned?
    Is there anything that you could offload if you wrote detailed instructions?
    Then sit down with your management and ask which tasks have priority because you can’t do them all. They need to see the magnitude of the issue.

    • +23

      I wouldn't waste personal time on this.

      • -1

        You won’t be given time to do it at work. It shows initiative. Each to his own though.

        • +6

          You sound micro-managed.

          I manage my own time.

          • +1

            @Mechz: Nah mate, I’m retired. But when I was employed I went down this path with defining our account and got management’s attention. This is the opposite of being micromanaged. It shows initiative and commitment. You need the evidence to get management to see the issue. It is too easy when you are at work to distract yourself from doing it. You need time to concentrate on it exclusively.

            • +2

              @try2bhelpful: The world of work has changed since your day. OP's story resonates with my experience and many others. There's little point in showing "initiative and commitment". Employers may love it, but they commonly don't offer appropriate compensation for it. Far better to use that initiative and take the increased pay and/or more reasonable workload that a job hop usually gives.

              • +2

                @banana365: My day was only 5 years ago. The point is if you don’t step back and assess where you are with your job then the issues are likely to arise in a new job as well. You need to be able to articulate your issues from a demonstrable position. If you don’t show initiative and commitment on a job then you will, continually, be job hopping at a junior level.

                • @try2bhelpful: True, not showing your worth won't get you anywhere, but my point is that so often these days showing your worth also doesn't get you anywhere. At least not in terms of career progression or financial reward.

                  • @banana365: Don’t disagree with that one but it is worth trying to stand out. There is also a bit of making the issue managements problem to solve. You lay it out and get them to make a decision.

  • +7

    Easier said than done, but find another job now.

    From the sounds of things, they don't want to change and they will bully you if you start slowing down.

    No point trying to change something you can't control. Tell your other co-workers to leave and lets see how they survive without tenured employees.

    • +2

      I agree. This is how burnout starts. People can get to the stage where they cannot work for 12 months or longer. People can develop Stockholm syndrome and not realise how bad the situation is. Cut down on your workload and pursue a new job. If you cannot do this get out before your mental health suffers. I always say get a new job while you are in one but depending on your financial situation you may need to leave first.
      Source: Ex HR Manager.

    • +2

      The company doesn't care about you, they can make you redundant at any time. Look after your own career interests.

  • +4

    I keep telling management to delegate the workload in performance reviews but they say there's no time and these processes are too risky to offload aka financial risk if mistakes are made.

    The "argument" that the processes are too risky to offload if mistakes are made don't hold up.
    Realistically, mistakes could also occur from understaffing, pressure (particularly around the EOFY) lack of on-going professional development training, having junior people fill-in if people are away, ill (or if they leave) or because of overwork or a better job offer/conditions elsewhere,

    Your Performance review isn't the best place to raise such a substantial concern. It could be addressed by the problems you say you and others are being affected by being looked at separate from Performance Reviews and if they don't want to listen, talk to the Financial Sector Union about whether an independent work-study review should be advanced in respect of all those impacted.

  • +36

    Sorry I stopped at under $80k.

    Seriously, aint nobody got time for this crap. Work to rule. Theyre not fixing it because you're all keep sticking your fingers in the dam holes…

    Stop it! ✋️

    • +6

      Exactly what I was thinking. Reinforcing bad behavior by allowing them to get away with murder.

    • +2

      Sorry I stopped at under $80k.

      'Stress' is subjective though.

      People on much lower salaries than that stress too. What OP is describing is probably relevant to that salary level. OP sounds like he's mid-senior Fund Administrator. Without wanting to downplay what OP is feeling, I think most people in more senior positions with higher salaries will probably wish they were "only" experiencing the stresses that OP has.

      Everyone handles things differently and if it's too much for OP, then it's time to leave. No matter what someone's paid, the employer will try and squeeze the most out of them so stress is always going to be there.

      • hit the nail on the head and the industry too….

  • +4

    Seriously not enough pay to do that much work..

    In my industry you'll need to be over a VP to be overworked, clearly 80k is not even close to VP, it's more like a low associate level…… Maybe not even that..

    Things to try:

    Ask HR for a grad or 2 to train them up.

    Go seek jobs at competitors, surely you have to be skilled enough to be "over used"

    ask your ex-colleague for a referral.

    Work out why you are not "experienced enough" to land a job application, and fix up the gap between your actual experience vs your experience on paper.

  • +13

    I also suggest not to quit without landing your next job, unless you can plan ahead how you are going to survive without income for a lengthy period of time.

  • +10

    There’s no loyalty anymore and that cuts both ways. When an employer doesn’t need you anymore they will get rid of you. You shouldn’t feel bad doing it to them either

    Find another job before you quit this one though

  • +2

    Generally the more senior the position the greater the hours. Not many places where it's 9 to 5 for senior staff though the pay would be a lot more to compensate. If you said you were in 140k I'd say fair enough on the extra hours.

    Start looking for a new job. Don't let the previous failure get in the way if trying again. Either that or only do your job 9 to 5 and let your employer figure it out.

    • +1

      Even at 200k, extra hours as the norm is not worthwhile- you’re contracted for specific hours. I dunno if executives have a different contract or get additional over pay, but for me, I only work extra if I’m on a roll, then I claim it back the next day

      • +1

        Having spoken to thousands of employees and looked at hundreds of contracts, it's rare in many professions to work 38 hours a week. Standard contracts are 38 hours a week plus reasonable additional hours. What's reasonable takes in a lot of factors with monetary compensation usually at the top of the list. Others like me (and sounds like you too) choose employment where we average 38 hours and put a higher premium on not being at work.

  • +9

    Start looking for your next job.
    Accept your next job.
    Resign from this job.

  • +5

    Lisa, if you don't like your job, you don't strike! You just go in every day and do it really half-assed. That's the American way.

    • +1

      Then sit back and watch the world burn.

  • There are two sides to every story if not more for your work situation OP.

    Best course might be to discuss it with your management and/or HR or other internal mechanism as validation from randoms via OZB might not be the best. None of us will know your work situation or its nuances etc such that simply having someone confirm 'quit your job' as being the correct way could result in other hardship (or improvement) for you.

    Speak to your significant other, family and work.. or even other colleagues if they're in the same position.

  • +1

    Nobody can tell you whether you are overworked but yourself- you could be overworked working 20 hrs or 90 hrs a week. it purely depends on whether the workload and content is acceptable to you. If you are asking the question I'd suggest there's some work stress to re-evaluate what's important to you and prioritise your health/mental health if you feel there's a trade-off

  • Strength in numbers. Get all the senior employees on your side and all go walk in and demand a meeting with manager, or go above them. Guarantee you won't get ignored.

    • I have seen this done, at the last minute we were told the manager wasn't in and one of his lackeys turned up and said he's not changing his mind and sorry he can't be here to be convinced. Admittedly it wasn't all the senior employees, it was two of us and everyone else who worked below us.

  • +7

    I agree with the others, this amount of stress most definitely isn’t worth $80k.

    Ask your boss which of your work tasks is the highest priority because you don’t have time to do it all. Stop doing the work which your boss says is lower priority. If they don’t work with you on this then change jobs, life is too short when you are just a cog in the machine, the company doesn’t care about you.

  • +5

    It's basically come to a point where every senior staff member is basically getting guilt tripped to staying in their role or getting given excuses as to why they can't offload job tasks.

    If I leave the company again, I'll probably burn bridges, but it's a struggle to move through the internal ranks. So where do I go from here?

    If this burns bridges then those bridges deserved to be burnt. Any reasonable person doesn't have a problem with employees leaving because they get better career opportunities and better money elsewhere. I know people who have left and returned to companies 3-4 times and they're welcomed back every time because they have knowledge of processes and gained more experience while elsewhere.

    Also, the guilt tripping is a huge red flag. You are hired to do a job and they pay you for that job. If the company isn't working, that isn't your problem. You're not responsible for the company, you're responsible for your job. If they can't support you in doing your job then that's not your responsibility either.

    It sounds time to walk, don't burden yourself with their problems. The problem sounds like you're too good at your current job though, if they promote you up they'll lose the person on a low wage doing all the work. They're not supporting you so you sure as hell don't owe them anything.

  • No

  • You don't have the authority to use some of the budget to hire someone? And they won't do it even though you asked? Have you made it clear that you would consider quitting if the department can't be adjusted to lower your workload for stuff that could be done by someone else.

  • -7

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    What did your union say?‎
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    • Most of us are not union members because they can't afford it

      • +1

        The truth is we can't afford not to be. These types of issues are rampant because people aren't part of the union. I work in a unionised industry, yet in my side there was only 1 person out of possibly 80 that was in the union. When the time came, they could do much for us because of that

  • +1

    Sounds like you've voiced your concerns and they want you to carry this work load.

    I'd just work the 9-5 and look for another job.

    If you cant get all the work done, your ass is covered as you've told them you're doing more work than you can handle in a 38 hour work week. The work isnt getting done because you're lazy, its because they are managing you poorly.

  • +1

    how long has this current situation been like this?

    I'm the most senior person of around four of us and I'm pretty much doing the bulk of the workload.

    I think this could be a big part of your problem. What is everyone else doing? You're not supposed to be trying to take on or be doing the bulk of the workload. Train and motivate your team so that you're all working together - as a team. Delegating tasks doesn't mean you're no longer responsible for it - you can still review the work when it comes back (before it does wherever else it needs to go).

    • Around four years ago we began off shoring just mainly data entry jobs… other jobs by law cannot be pushed to india Philippines etc as we deal with superannuation funds government bonds etc We lost some of the key staff to the redundancies but mostly to promotions and resignations as most were redeployed or promoted but thats is when the talent drain began… From then on its been pretty much internal movements from our call centre to the ops team but since then its been a revolving door… There was a point where we just recently lost like 20 years worth of knowledge in resignations and management had to just move on with it…

      • I'm in the same industry and I think you probably work for the company I used to work at. Does it start with an M?

        For all companies, before they off-shore the teams, they do a risk analysis and they end up accepting that the potential errors that could happen overseas won't come close to anywhere near the amount of money they're saving from paying about a quarter of what it would cost to get the work done here. It takes a long time for things to settle after the initial move and the remaining onshore staff get lumped with everything while that happens. So it's no wonder everyone leaves.

        I left my previous company when they off-shored the BA practice. When it comes to a role where discretion is required, they are shit. Some developers were asking me how to code things and, at first, I wondered if they were just kidding.. .

        • +1

          I hear you brother. So many stories about how outsourcing goes to shit and then they try to blame the poor shmucks left behind. Not only are the people offshore clueless but they refuse to make a decision because they will be smacked if it is the wrong one. They don’t say no to anything they just fail to deliver it. What happened with Optus was almost inevitable and there will be more to come across many organisations. The companies have gutted their domain knowledge.

          The lucky ones are those who can manoeuvre a redundancy package. The golden parachute to get out of the building.

          • +1

            @try2bhelpful:

            Not only are the people offshore clueless but they refuse to make a decision because they will be smacked if it is the wrong one.

            Yes!! You could not be more right! This is one of the biggest problems! It was frustrating but I couldn't exactly get angry at the individuals either because I understood what their working conditions were like. But sometimes you can explain something to them for an "exception' and, like you said, they say yes to everything and then as soon as they get off the phone, they go straight back to their black and white procedures. It's often the case that you then hear about it through a call from the customer later on or something fks up and you realise that they haven't done what they said they would!

            Some companies have realised the mistake and have moved back to onshore staff. Others just refuse to admit that the move was a mistake and continue to persist until something big fk's up - just like Optus.

            • @bobbified: The trouble with trying to onshore again is all the people who know what is going on have left. Anyone coming in will take one look at the current state of their systems and find another job pronto. Documentation will be almost non existent and the contract will be so ambiguous that the outsourcers will claim they are doing what they are contractually obligated to do. In the meantime anything useful is outside contract terms and will cost the company more. So there goes any savings.

              Frankly someone should rub managements nose in this mess and hit them with a rolled up newspaper and tell them not to do it again.

        • Not Macquarie or an organisation beginning with M… some jobs can't be off shored as we deal with government bonds Super fund administration etc. those jobs legally required to remain in Australia….

  • -2

    why would anyone head hunt this?

  • +1

    This is from someone to whom this happened 10 years ago. I was a fresh migrant and got into a job which was way too high for me and I was still bridging a cultural gap. I come from Mauritius and was moving to a more advanced economy where the demands from a job are great and I did not have my support network.

    I quickly accumulated hours and was working till 3am sometimes. I had no weekend and felt overwhelmed from all the work and could not complete my stuff as I had far too much on my plate.

    I risked it and left without any other job. That gave me a sense of perspective and I started taking contract jobs 3 or 4 months later. Slowly it rebuilt my confidence and I got to work in other environments where you have more support and the job is more structured.

    Assess your situation. Do you have enough savings buffer? How disciplined are you in finding your next job? Make the jump if you feel ready as your peace of mind is worth more than a paycheck.

  • +1

    Why are you concerned with burning bridges if that bridge only leads to under $80k? Its a bridge that needs to be burnt, not only by you but by everyone.

    You want guilt tripping, I give you guilt tripping. If you dont burn that bridge, you are part of the problem too. You continue staying there will put others like you in that exact same position.

    • people are already voicing their concerns about 80k in an admin job being lower than our competitors. Some of them are not concerned as their partner makes up for the loss in salary etc Others have gone and left to competitors or Macquarie or Big 4 bank etc.

  • +2

    OP you are the perfect worker.
    They can tell you "you're not experienced enough for a promotion and pay rise" because for 7 years you have been sitting there getting underpaid and taking on higher level work without complaint.
    Why would they promote you when they can just keep taking advantage of you and you accept it?

    Vote with your feet and move on. You don't have to burn bridges just be honest "I am over worked and underpaid" no sane person would consider that a burnt bridge.

  • You can be with a private employer (successful global company) for a decade and still be on less than $90k despite having a science degree, or even a PhD. Meanwhile, in the public sector you could be teaching primary kids for $120k with only a bachelor degree, or you could be a public servant with 3-5 years experience, making $180k. I don't get the disparity between private and public salaries nowadays.

    • Every time I've looked into a gov role, the salary range they're offering is usually significantly less than what I'm on a private company. Up to $50-60K less!

      • I suspect the curve is flatter in government, and that you are at the top of the curve, seeing as you are a developer

  • +1

    Op is those typically unlucky chap in coy worked long enough to know everything but just lack of the push to be promoted to managerial role. Its probably due to qualification or something else nobody will tell you obviously. Lacking of experience is simply bs. Its chicken or egg first. If you aint given the opportunity how does one get the experience.

    Op should just move on.

    • Its probably due to qualification or something else nobody will tell you obviously. Lacking of experience is simply bs.

      I've got no qualifications. Sometimes you've got to demonstrate the required behaviours before an opportunity comes along.

      • Are you showing any inappropriate behaviours or not meeting your performance targets?

        • I'm assuming you're directing your question to OP?

  • every senior staff member is basically getting guilt tripped to staying

    Work out what is guilt tripping you so you are free to either stay and find a win-win solution or move on :)

    Also, if you are performing to the management’s expectations at the pay you have been offered, which you believe is a bargain, why would your buyer volunteer anything more than your asking price? If anything, you’d be happy they are not professionals on this site who would try to price match you with a competitor lol

  • You’re just a number in the company. If you quit they might even panic and negotiate to make you stay.
    I took a risk for my job (had no job) and quit. They didn’t want me to leave so I negotiated part time work for the next 6 months so they could appropriately find someone.
    That person left soon after I finished lol

  • +1

    "Don't get me wrong then you staff members completely understand my situation and they're not the ones who don't want to be assisting me. They want to help me as much as they can but they just don't know how."

    Then show them.

  • GOVERNMENTTTTTT

  • +1

    OP you need to get out of there. You are on a sinking ship and will win no prizes for loyalty. Start fishing now, gather your references, update your LinkedIn and get the hell out of there.

    • +1

      Exactly move on. It’s obvious op has hit a invisible ceiling. Unless benefits are good no point staying start looking around.

  • +2

    If you spent less time worrying about being overworked, you might actually get some work done. - The boss.

  • +1

    I was head hunted but things went pear shaped so I came back

    Yeah, I wonder why they don't think you'll leave.

  • Improve and Automate. Don't settle for current processes. Look at how to make things more efficient.

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