So we're in a bit of a mobile and internet dead spot just outside of Brisbane in the Logan area.
We are able to get some mobile coverage 4G/5G outside on the front driveway of our house. But it's patchy at best. It gets worse inside with it dropping to 1 bar of 4G or 5G in the loungeroom and next to nothing in the back rooms. It's not usable for calls even so we're forced to switch to calls over Wi-Fi, which can then lead to us not able to make calls when the power or internet is down. We're also only able to access Fixed Wireless NBN so the internet is rubbish as well (the FTTP project stalled when the contractor went broke).
I have contacted Telstra support and they walked me through some speed testing steps, which happened to show that the speed was acceptable to them at that time. It's very inconsistent, with one afternoon you can watch YouTube and then an hour later I can't even open a website. Is there a way that we can ask for them to do a review on the towers or flag them for an upgrade?
We have tried Vodafone and Optus SIMs in the off chance that they would be better. But they were just as bad or worse.
What else can we do? We can't effectively use the phone in our home.
Well, given that you've already tried the telcos themselves and they seem unwilling, the next step would be your local federal MP.
They in turn, might contact or redirect you to the Minister for Communications, Michelle Rowland.
https://minister.infrastructure.gov.au/rowland
Obviously don't expect a response anytime soon (or at all).
If you want to be cheeky, say you're considering changing your vote in the 2025 federal election. If your seat isn't marginal and the incumbent has a massive majority, then this won't work.