Hit and Run but Dashcam Didn't Pick up Number Plate

Hi everyone,

A grey Hyundai hatchback ran a red light hitting the front passenger side of our grey Honda HRV last Saturday night (01/02/25). They failed to stop so we weren’t able to get their details. I'm based in Northwest Sydney.

Unfortunately, there's so much glare on the number plate of the other car when we looked at our dashcam footage that you can't see anything.

We've tried playing around with video editors but have had no luck getting the number plate to be less glare-y. Our dash cam is a Viofo 119 v3 which has picked up number plates at night before but not this time.

Any ideas on how we can get the number plate to show better? We've been told by our insurer that without the other drivers details we need to pay an insurance excess of $1K and don't get a hire car for as long as the repairs to our car take.

Dashcam footage on DCOA here at 4:46: https://youtu.be/IYSyNw1RTsg?feature=shared

Dashcam footage on Hills Police Facebook Page: https://www.facebook.com/share/r/15vUcpEF8h/?

Thanks all!

Comments

    • Our car wasn’t drivable but we managed to move it out of the intersection (Old Windsor Rd and Miami St, Glenwood) and onto Balmoral Rd, Bella Vista.

      • +1

        This is quite annoying.
        Based on my sense of direction.. The car that hit you turned right from balmoral rd.
        If they were driving down balmoral rd perhaps some of the homes security cameras may have a record of its plate number.
        But if they were driving from metro station or free settler drive then you are out of luck.

    • +12

      In my experience, following isn't always a great idea for number of reasons, one of them is, you’ve no idea what further damage it can do to your car without knowing the depth of the existing damage and if your car is still road worthy from that hit n run.

      Always a great risk to yourself and other fellow drivers on the road

    • +2

      He wasn't driving the Batmobile that night.

      • Yep Batmobile wudve been handy. A lot funner in GTA to chase after another player but not in real life I guess

  • +17

    Even the best dashcams have trouble picking up plates at night. It's best to read the numberplate out loud so you have a record.

    • +4

      yeah, but in this case OP has audio capture disabled.

    • +2

      I reckon if I was in OPs situation I wouldn't have thought to read out the plate even though I've heard that before. Probably last thing on my mind.

      • Noting and recording the number plate is the first thing to do in any accident assuming you are in a position to do so.

  • +1

    damn I hate a blind crest at a intersection! Imagine if OPs car couldn't move at all and was stuck there and a car behind travelling came in at 60km on the green, he'd have probably 3/4 seconds before he could first sight OPs car, and then reaction time to realize its not moving and need to slam brakes to full stop to avoid touching.

  • +2

    Op can you post this on FB group pertaining to that area . Someone might come forward.

    • +6

      Thanks mate we have been. We’ve posted on as many local FB community as we could. We even spoke to some local smash repairers and wreckers to give them the heads up in case the hit and run driver tries to get rid of the evidence.

      • +1

        That’s good OP I hope something turns up. All the best OP

  • +5

    It's not "glare", it's motion blur and blown highlights from not having camera set to 60FPS :/

    You won't recover the plates from that video!

    Am sure the V3's can do 60FPS …

    • +2

      60fps @ 1080P or lower. Native resolution records @ 30fps.

      https://cdn.shopify.com/s/files/1/0569/8905/7087/files/A119_…

    • motion blur and blown highlights from not having camera set to 60FPS

      Frame rate does not control either of these things.

      • +1

        Frame rate forces shutter speed, increased shutter speed = less motion blur and less light hitting the Sony IMX sensor ;)

        That is how these cheap dash cams function …

        But please explain how going from a shutter speed of 1/60 at 30FPS to 1/120 at 60FPS does not affect these things oh dash cam video expert!!!
        (hint: probably just a know it all photography nerd that has no clue about a video frame / sensor)

        • +1

          Sure I can explain:

          you can increase the record fps, but the camera will likely increase the gain to compensate so we are back to square one - overblown highlights. Will need a bit faster than 1/120 to freeze the motion.

          A better option might be to reduce EV too

          Another side effect of increasing FPS is that the compression algorithm basically has twice as much data to fit into the same bit rate, which could turn number plates into macro blocks.

          Without OPs particular dash cam to test all we can do is guess at how it will behave

          • -1

            @2027:

            will likely increase the gain to compensate

            Not how the Sony IMX sensors work, they have a max gain which they hit in night images …

            Will need a bit faster than 1/120 to freeze the motion.

            Watch the video, only needs a bit quicker shutter (not enough to "freeze the motion", only enough to not blur the slow moving car) …

            reduce EV too

            These cheap cams don't have that option :/

            that the compression algorithm basically has twice as much data to fit into the same bit rate, which could turn number plates into macro blocks.

            H264 and H265 compression works via vector prediction, so doubling the framerate does not double the bitrate requirement and usually when selecting 60FPS the bitrate increases 25-50% ;)

            • @7ekn00: Page 14 of the user manual linked above mentions exposure compensation for this camera.

              I’ve got a a129 pro duo I could go play with and check how it behaves. But I’m not very motivated lol.

              • +2

                @2027: Good convo going on. Given all that. What is the recommended camera that would have picked up number plate in OPs situation? Or are we saying no dashcam would have worked?

                • +2

                  @Name:

                  Good convo going on. Given all that. What is the recommended camera that would have picked up number plate in OPs situation? Or are we saying no dashcam would have worked?

                  I’m not aware of any camera that will capture every plate every time. The technology simply doesn’t exist in the tiny form factor that a dash cam is. Having said that, dashcamtalk.com have forums and reviews and recommendations, head on over there for some advice from people that buy them and rip them apart for fun

            • +1

              @7ekn00: OK turns out on the A129 pro changing to 60fps increases the avg bitrate in maximum setting in my test from 41.1 Mb/s to 52.5 Mb/s.

              I setup a test scene in a dark room with a highlight, on the waveform in both modes its clipping, but I can retrieve a tiny bit more detail from the highlight at 60.

              At least I can confirm that in 60FPS in an unlit scene there isn't any frame duplication, so we know that it isn't going below 1/60. Although, at 60FPS there is noticeably less detail across the whole scene, my guess is that the noise reduction is more aggressive, or the bitrate increase isn't enough. Here is a cropped section with the waveform for the full frame, at 30 you can see the stitching and the pattern in the fabric of the chair a lot clearer (yes the cam was upside down). So the jury is out, the aggressive DNR or compression thrown in at 60 kinda makes it hard to call the winner… I did not expect this much of a difference in the result aha

              Or did you think we were talking about a $10,000 Canon mirrorless where FPS is independent of shutter speed?!?

              My dodgy Hikvisions let me set 1/2 at 30fps… and by default they will go stupidly slow unless the shutter speed is set to a reasonable number.

        • Well of course once you add more words it changes what you're saying. "Increase FPS" is not the same as "increase FPS and reduce shutter speed". At least you weren't a dick in your reply though.

          • -1

            @johnno07: With a sensor set at 180 degree shutter angle for video, how do you change FPS WITHOUT a change of shutter speed?!?

            Or did you think we were talking about a $10,000 Canon mirrorless where FPS is independent of shutter speed?!?

            • +1

              @7ekn00: Just FYI you don't have to spend anywhere near $10,000 to independently control frame rate and shutter speed. I'd be very surprised if any sub $1000 "proper" camera didn't have the ability to change this for video. Being able to change this is also independent of the particular sensor being used. Hopefully this explains my confusion as to why this wouldn't be configurable on a ~$200 dashcam.

              • -1

                @johnno07:

                Being able to change this is also independent of the particular sensor being used.

                Didn't say it wasn't … Saying, I read the specs of the Sony IMX sensor in this dashcam and knew full well it's locked … but you knew better somehow to attack and howl me down for some reason :/

      • +3

        Yeah, unfortunately, the real solution is to buy one of the new dashcams with HDR turned on at night. Even then, the image is dicey at best at night. The best way is to read out the number plates and have audio recording all the time.

        • +1

          Reading it out is the best strategy. However likely would not have applied in the OP's scenario as they probably did not have the chance to read the number plate themselves. But good to mentally rehearse so when the time comes it is automatic.

  • +7

    All insurance co's i have dealt with require you to both be not a fault and to provide the other sides details (name, address etc).
    Otherwise, it costs your excess as they have no one to recover money from.
    Even when no one is involved once I had a tree drop a branch on the car and you have to pay excess. The same applies to hail damage. You are not at fault. You may be able to save your rating but not the excess.

    I am surprised that the cops will not provide more help, a hit and run is pretty serious offence even if you were only financially impacted.

    I have not watched the event but the insurance companies and Courts can apportion responsibility. It does not matter what a cop said.
    All drivers have a duty to avoid accidents, even those caused by crazies running a red light.

    • +1

      they have no one to recover money from

      Yeah they do. All the people who pay insurance premiums and never claim anything. All the OP's previously paid premiums. They've got shed loads of money to cover it.

      • +1

        Exactly. It’s been set up for people to lose if you’ve been hit and run. I assumed it’s reasonable to prove a hit and run with either dashcam, CCTV or witnesses dashcam but guess not.

        • +3

          Matey, I spent a couple of hours drilling down into consumer laws to see if I could find a brass ring in there to grab onto but all I came up with is support for the insurers.

          Your insurance is made up of two parts. The excess and the insurance policy. They coexist together and affect each other. If one rises, the other falls and so on.

          As a starting point, always expect you will pay at least the excess and hope insurer covers the rest.

          The rub of it is, you will always have to pay an excess. The excess is there to lower your fees. If you increase excess, your fees lower. If you decrease excess, your fees rise.

          Now, if you're lucky, your insurance was able to find somebody else to pay that excess on your behalf (usually the at fault party I presume), so they don't ask you to contribute your share of the insurance claim ie the excess.

          • @Muppet Detector: Thanks mate! More than the excess, we've lost the hire car too :(

            Youi finally came back to us after a week to also confirm that the sales consultant didn't have to tell us anything more than that we needed to be 'not at fault' to get the excess waived and car hire. We asked Youi about it twice in the call. Looks like from what other Ozbargainers have said this is accepted practice by insurers but it comes off deceptive and unreasonable.

            We spoke to Youi's smash repairer who said the repair could take a month (barring having to ship Honda parts from Japan which would add another couple of weeks). Do you know if the ACL says anything about insurers being allowed to take as long as they want for the repair? I read their PDS (https://www.youi.com.au/pds/car-pds) and it doesn't mention it. Youi pretty much have told me if they can't get the parts then you can't get the parts bad luck deal with it.

      • +2

        That money pays for the at fault claims. If the excess is say $1,000 and the damage is $10,000 where do you think the money comes from? When claims are really high, the premiums go up so the insurance company is never out of pocket. Simples.

        • +1

          In your example the extra $9k comes from other people who have paid premiums into the insurance industry. There's some shuffling of money between companies, but at the end of the day it comes from…

          All the people who pay insurance premiums and never claim anything. All the OP's previously paid premiums.

          • @tenpercent: That’s what I implied. The premiums are used to pay for at fault repairs less the excess not for waiving the excess when you can’t identify the third party who is at fault. You still come out ahead paying the excess then if you didn’t have comprehensive insurance.

            • +1

              @Jono05: Yes you come out ahead. But there's no reason why you shouldn't come out another hypothetical $1000 ahead when you can actually prove you are not at fault (regardless if the at fault driver can be identified or not). It's a pretty shtty business practice to advertise that customers will be *fully covered if they're not at fault when actually there is the big exception of 'unless you can't identify the person who is at fault' (yeah I'm sure its in small print or legalese or hidden somewhere in the PDS, but the advertising shouldn't contradict the PDS). I get that's not how it does work, but that is how its marketed and portrayed.

              • @tenpercent: Maybe in a perfect world. The insurance companies are there to make money at the end of the day.

                • +1

                  @Jono05:

                  there to make money

                  Which they do in spades since most people never claim.

  • +2

    Does NSW not have those ANPR cameras set up everywhere like we just got in WA?

    Cops could solve it in 5 minutes without leaving their desk.

    • Yes. There's cameras at most major intersections in NSW now and all along highways/freeways. A few commenters here have suggested they are just live traffic monitoring and don't record. I am skeptical.

      • +1

        Trust me, they’re not recording (except on motorways that are privately-owned)

        • Don't get me started on the publicly-funded privately-owned basic infrastructure.

  • +4

    Even if you had the number plate it might not help. My other half had a hit and run on his car. He memorised the number plate and told the cops. When the cops went around to the people they claimed the car had been stolen that morning. Weirdly enough a couple of days later the car turned up in their neighbourhood where they “found” it. The cops were trying to do the right thing but if there is nothing they can do if the car owner flat out lies.

    Some people coat their number plates with stuff that makes them hard to read. Usually a way of getting out of tolls that use cameras to detect cars without transponders.

    At least you have the footage if they ever track down the person involved.

    Best of luck

    • +2

      Someone left me a note when a car hit me while car was parked, with their rego. I didn't need to pay an excess. AAMI accepted it the sticky note with the other person's rego.

  • +20

    The best thing about this forum post is the use of LimeWire.

    • +3

      IKR! Who knew that was still a thing?

    • +11

      Can everybody pls seed so I can download OP's video? It is taking ages (cos I am on dialup).

      • +2

        Limewire on dial-up - living like it's 2000 again. 😁

      • +4

        … and then your mum picks up the phone to make a call just when it's almost downloaded.

  • The intersection must have a cctv hooked up somewhere?

    • +1

      why 'must' it ?

    • Well there’s an Ampol we thought the hit and run driver might’ve pulled into to get off Old Windsor Rd. They have plenty of CCTV but the police don’t think it’s worthwhile requesting it.

      • +1

        Sounds like it might have been an off duty cop. Only half joking.

  • +2

    Sounds like it might have been a stolen vehicle.

    • +1

      Surely you mean looks like.

      • -2

        I was listening to the audio and cc captions whilst driving to a client.

  • +3

    Had the same thing happen to me on the M4 towards the Blue Mountains, dark spot in the road, hit and run at highway speed (took off the entire rear quarter, write off).
    I had dashcam footage, and a witness (truckie behind me saw it happen and tried to chase him down but wasn't fast enough). I called the trucking company and they put me in contact, unf it didn't have a dashcam, maybe there's a commercial vech in yours with a cam?

    Anyhow the police were utterly useless, didn't do shit despite there being toll and traffic cameras on the m4 🙄
    I now have an at fault claim on the insurance as that's how it works unless you get their details.

    • +1

      unless you get their details.

      Even with the details, some insurance companies wont clear the claim until after they recover the money.

      • +1

        That’s where the insurance company's lawyers come in.

  • -3

    I have access to an experimental AI image enhancer.

    Hope this helps…

    • +2

      Nah, thats too out of this world.

  • +3

    Wow I didn't know Limewire was still a thing?

    • +1

      I couldn't get the video to play..
      dashcam.avi.exe

  • -1

    Genuine question; how will the number plate help if you don't have Drivers Name and contact details. Don't insurance companies have that as a condition of claiming?

    • +7

      how will the number plate help if you don't have Drivers Name and contact details.

      Police will know.

      • +1

        Police will know.
        But will they share?

        • +1

          The might with the insurance company.

  • +10

    You're not at fault, but how on earth did you not avoid this collision? Seems like there was plenty of time to hit the brakes.

    • +1

      12am maccas run - concentrating on eating that soft serve icecream before it drips on your pants!

    • +2

      I’ve never been an accident and I’ve had my license for more than 14 years. Never had a fine either or demerit points. I usually drive defensively and had about two seconds here. I did start braking but yes I should’ve slammed on the brakes (note though it isn’t a turn with care for the other driver - they were running the red light recklessly not just running a late amber). The hit and run driver though wasn’t coming up a crest/blindspot yet still doesn’t react.

  • +3

    Give the insurance company all the details (video, police report, other witness info etc).

    You'll still have to pay the excess but it's up to insurance and police to figure out the identity of the car that did a runner (which is illegal).

    If they find the other driver, you'll get your excess back.

    Insurance 101.

    • +1

      That was what the Op did to his youi insurance. As he had said, they didn't do anything apart from grabbing the excess money.

    • +1

      Once the insurance company has your excess money they’re not doing anything. I had someone sideswipe many years ago. Had their number plate written down. Long story short, insurance company didn’t chase up the who was the owner of the number plates. I had to pay the excess to get my car fixed and that was that. Police weren’t really interested because the car was from a different local area (long story).

  • +3

    There should be an 'Enhance' button somewhere in the video software. I see it in movies all the time.

  • +2

    Your best bet is to share the footage and details of the incident to the police and insurance. My guess is, you will have to pay the excess. But if insurance or police figures out who the driver is, they should refund the excess.

    On a side note, I'm kinda disappointed with my Viofo too. Just about all car number plates I drive past at night is like that

  • -7

    Did he run a red light? He was probably turning right when it was green for him
    Why didnt he give way? Felt that it was slightly uphill when you approached the intersection so he may not have seen you..
    ie see how you only see him when you were close to the traffic light but not from the roundabout - it means that it was clear for him to right turn because he couldnt have seen you given the slope
    Anyway, think you were going a tad too fast
    While you have the "right of way", could have exercised caution when approaching an intersection and save yourself all the trouble
    Good luck

    • +5

      Did he run a red light? He was probably turning right when it was green for him

      Have you ever seen a set of lights where the right turn arrow is red from one direction, and green from the other?

      • -3

        I am happy to be corrected if I'm wrong, but I dont think I am…
        There are many cases where there is no right turn arrow… just a green (round) light in which case you turn right when safe to do so…

        AI Overview
        Turning right at a traffic light with no arrows? Make sure to give way to cars coming straight through or turning left first (if there is no slip lane). Failing to give way to such cars at traffic …
        When turning right at a traffic light without a green arrow, you should wait for oncoming traffic to clear and then turn. You should also give way to any vehicles or pedestrians in the intersection.

        Steps to take
        Wait for oncoming traffic to clear
        Give way to any vehicles or pedestrians in the intersection
        Turn right when it's safe to do so

        Not sure if this would work, but this is the POV of the other car.
        https://www.google.com/maps/@-33.7253186,150.9402912,3a,75y,…
        Remember this view is elevated because of the camera so you have to imagine that the driver's view is alot lower.
        It is not hard to see that the other driver wouldn't have seen OP coming though

        • +1

          He would have seen the lights of the OPs car.

          And you can see the red arrow in your pic.
          (Although sometimes typically at night red arrows can be removed; but that might not be the case here; nor does it really make much difference to the outcome).

          • -1

            @Eeples: The point I was making:
            (1) It is possible the other driver was not running a red light, even though he was supposed to give way
            (2) It is possible that the driver couldn't see OP because of the terrain
            (3) OP was driving too fast - notwithstanding it is clearly not OP's "fault" legally, he could have exercised more care and save himself all the trouble

            People who negged me, we can sit here and all argue about how its clearly the other driver's fault, but at the end of the day in practice are you going to collide with another car just to prove the point that the other driver was at fault? Slow down at intersection just in case there's a prick that doesn't follow the rule.

            • +2

              @Gongxifachai: Have you watched the video? Do you get the sense OP was speeding through that intersection?

              Given the terrain, that set of turning lights will never be Turn when safe light. It will either be red or green, never anything else due to the dangers of little visibility.

              • -1

                @cloudy: Sorry maybe i need to be careful with my choice of word
                There is a distinction between speeding vs driving too fast
                As i said, slow down at intersection - and given the circumstances, adding 5 secs to your travel time for slowing down does absolutely no harm and could potentially save lots of trouble
                I never said OP was wrong / the other driver was right. I am just pointing out practicality of dealing with things (THAT WE CAN CONTROL) but if we want to be 100% theoretical / academic then so be it.

                Why not I put it the other way, with benefit of hindsight, would OP have slowed down to avoid the whole drama?
                If yes, then why wouldn't you do it without benefit of hindsight?
                If no, then OK - maybe thats just me, as a risk manager I always assume that theres a retard who would intentionally/unintentionally break the road rules and I give myself sufficient room to navigate

            • +1

              @Gongxifachai: Ppl who neg you have seen the video.

  • +2

    Astronomers use this to combine multiple low quality pictures: http://en.wikipedia.org/wiki/Registax

    This looks promising: https://arxiv.org/pdf/1802.06214

    This Iranian company promises to do what you need: https://nahannama.ir/blurring-removal-and-license-plate-reco…

    • +4

      They would work if it were better quality video.
      If you go through the video frame by frame, the licence plate in each frame is just a white solid block.
      On later frames where the car is closer, there is so much movement captured that the white block becomes a rectangular block, but there is still no numbers even with the contrast adjusted.

    • +3

      Thanks I will give these a try…

      I have a similar instant of a video of car that was used to commit a theft several years ago and was captured on a neighbours cctv. The vehicle image is very clear other than the light blocking out the number plate.
      I have saved the footage in the hope that one day I will be able to find applicable technology that will enable me to see the rego plate clearly.
      More for my own satisfaction than anything else…

  • +1

    This is my attempt: https://imgur.com/a/N5rFY47

    Edit: and with some more sharpening: https://imgur.com/a/S3s3yLU
    This is at the 00:14 mark

    Edit 2: some more: https://imgur.com/a/ppnsJPe

    My next door neighbours son's girlfriend hit and run my car one night… no plates but then you could see they went into their house from the security cam footage

  • +1

    1080p, 30fps. Doesnt that dashcam do alot higher settings? Or is this the default at night?

  • +1

    Nice feature on DCOA op!

    • Thanks mate. We’ve been posting on local FB community groups too. All long shots at trying to get someone else's footage that saw the accident (for e.g. the car behind the hit and run driver before the collision, the cars that were behind them on Old Windsor Rd after the collision assuming the hit and run driver kept going northbound etc.)

      • +3

        Usually if I see an accident I would stop and exchange details to give my dashcam footage to whoever needed it as I hope someone would do the same to me.

        • We’re still hoping someone did in our case! We’ve reported crazies to the police while on the road hoping it’ll save someone an accident and submitted to DCOA a couple of times too. The more eyes and ears we have out there, the better - especially as insurers and the police won’t be there to help most of the time

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