Missing a Lot of ShopBack Claims and Not Getting a Response from Customer Service. Anything I Can Do?

Thranrond on 26/05/2025 - 14:48

This has been incredibly frustrating but I now have 4-5 orders where ShopBack cashback is either missing or incomplete.
I've tried reaching out to customer service multiple times to no avail. First time - no one got back to me on email. Second time - someone reached out then never responded. I'm missing about $100 or so, which is a not a lot in the grand scheme of things but money is money (and typing it out makes me realise $100 is a decent about to be missing).

Any suggestions on how to proceed?

General Discussion Cashback

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • Fredfloresjr on 26/05/2025 - 15:11
    +6

    Ozbargain customer support will be with you shortly. Hold on.

    • MS Paint on 26/05/2025 - 15:20
      +1

      Yo Fred. After my extended lunch break I've decided to go home early as per my individual workplace agreement. I'll help out the OP tomorrow afternoon. Cheers

      • Muppet Detector on 26/05/2025 - 17:29

        Well that's a fail.

        A true customer service agent would be WFH, so you should already be at home unless you're double dipping and attending to your side hustle.

  • Duckie2hh on 26/05/2025 - 16:04

    Anything I Can Do?

    How about not use them?

    • Thranrond on 26/05/2025 - 16:24

      I’ve stopped now

      • Store Repgotyourback @ ShopBack AU on 26/05/2025 - 16:50

        Sorry to hear about the frustration you’ve been experiencing! 😔 Please feel free to DM me with the details of your orders, and I’ll look into this for you. I’ll make sure to follow up with the team and help get this sorted.

        Looking forward to hearing from you! 😊

  • foxes28 on 26/05/2025 - 16:47

    Is @gotyourback still around?

    • Guybrush57 on 26/05/2025 - 18:39
      +2

      According to the post from him above yours he is.

  • neoleo on 26/05/2025 - 16:48

    Maybe try to send private message to Shopback rep @gotyourback 🤷

  • Wiadro on 26/05/2025 - 19:51
    +1

    hahaha the cashback scam strikes again

  • tenpercent on 26/05/2025 - 21:07
    -1

    but I now have 4-5 orders where ShopBack cashback is either missing or incomplete.

    ..

    Oops. Let's get the offshore script kiddies to fix this. It's meant to be randomised.

    /s

  • JumpingUnicorns on 27/05/2025 - 15:18

    I'm also having issues with a tracked claim via the Iconic App :( have DM'd @gotyourback to see if they can help. Fingers crossed.

    • Store Repgotyourback @ ShopBack AU on 27/05/2025 - 16:16

      Thanks for reaching out! 😊 I’ve seen your DM and I’ll definitely help look into the issue with your tracked claim. Fingers crossed we get this sorted for you soon!

      Thanks for your patience! 🙏

  • damraine on 29/05/2025 - 08:21
    +1

    I too am missing lots of cashback from BWS specifically. As well no real replies from ShopBack, just AI generated replies “investigating” with no human replies. I have photo proof that orders were “ShopBack activated” when I paid, yet their ShopBack history shows I did not make a purchase. Was not having an issue with BWS cashback specifically until approx 1 year ago. I reckon I have missed out on hundreds of dollars as the cashback is between 18%-100% on each offer I have used which does not take long to add up the savings. Anyone else have this issue? I am using my mobile phone with ShopBack that is taking me to the BWS website (not the BWS mobile app). Historically this always worked with no issues. All other ShopBack cashbacks work fine for me, except for BWS.

    • KoalaKween on 02/06/2025 - 13:43

      I'm in the same boat. Been tryin' to sort out my cashback issue with them, but all I get is their chatbot, spitting out generic responses. It's like talk to a brick wall. No real human. It's frustrating when you've done right, and there's no proper support to help you out.

Login or Join to leave a comment
Login Join