Hi. I’ve submitted a withdrawal request last month, and today I received an email from ShopBack with the title of “Your withdrawal request was unsuccessful” after processing for a week.
I’ve never changed my bank account with ShopBack, and previous withdrawals were all successful.
Is there a problem with ShopBack withdrawal at the moment?
OK, so I'm not alone. I couldn't find any people who posted about ShopBack withdrawal being delayed or unsuccessful in the past month, and though that it might be a rare issue. Maybe I'm just the first person who posted about this issue this time.
Did a withdraw request on the 28th which isn't in my bank yet. Usually is done in within 1-2 business days for me
I did a withdraw request on the 28th, and another one on the 31st. I got 2 "withdrawal was unsuccessful" email now.
Have you received any emails from ShopBack regarding your withdraw request?
No unsuccessful email yet, just the "withdrawal request" email. Usually get the "withdrawal on its way" within 24 hours of request but not this time
uh oh, hope the shopback bank account isn't overdrawn. I have $30 in shopback pending.
Oh, no! I have participated in the monthly "draw", and got over $600 available to withdraw. My wife has also done the same, and also got over $600 available. I just asked her, and she said that she got the same "withdrawal was unsuccessful" email.
if you feel like shopback is at risk of dissapearing you can redeem now as a gift card
shopback super swap put mine as a gift card for prezzee i can exchange for amazon, ebay, etc later as i need them
I don’t think anyone could have predicted this fall from grace from the golden years of SB and to a lesser extent CR.
Well that would explain why my cashback request is still pending some 3 months later.
Mine worked from the other day.
Sorry guys, I just withrew all of mine a few days ago, so they are probably short on cash…
I had my ebay cashback rejected and moomoo $100 cashback not tracked recently, for no reason. Received the same email today after I submitted a claim yesterday. It passed the estimated confirmation date so I told them it was the time, but just checked it got rejected.
Still no human reply yet
my last withdrawal May 19 arrived May 27.
SP better not stooge me for my $320 electricity/gas cash back…
People actually use Trashback still?
Me too… Tried adding PayPal instead and will see if that's any better.
you can redeem as gift card if you need urgently or feeling like shopbacks days are numbered
Same here, withdrawal rejected yesterday. Have done a lot of withdrawals over the year. Deleted the saved bank account details and re-added. Submitted withdrawal again and see how it goes!
Had this same problem a few months ago with 0 help from Shopback support and Shopback rep ignoring my PM.
It was also with the same bank account I've had for ages, it was solved by withdrawing via Paypal instead
with 0 help from Shopback support
the few times I've contacted them, they've been pretty good… Takes a day or two to get an email response though, but the outcome has always been good.
My request from the 28th has now been processed and withdrawal is on its way
I also got a withdrawal is on its way email yesterday for another withdrawal that I submitted on the 3rd of June. They may have already fixed the issue.
Have you received the money in your bank account yet? Mine hasn’t arrived yet.
Money was in my account by yesterday evening. Looks like they actually sent the payout twice
Did you get the same money twice in your bank account? I haven’t got it even once so far.
@We: yeh same payout one after the other, thought one would just disappear eventually but both deposits still sitting there
@NutnButAPnut: I think this is what happened. There was an incident where payouts were processed twice, so either they declined all pending payouts to prevent from further losses when they noticed the issue, or their bank noticed the issue and decided some payouts.
following, my cba was rejected yesterday also
Mine was delayed a fair bit but has processed from 27th May.
Did a withdrawal to PayPal last night, and have received it today. So if you are getting rejected from withdrawing to bank account — try PayPal.
Oh oh, just received double payments from Shopback. I'm not complaining but if that issue is more widespread will be an issue for them.
Dayum! How much was it for? You gonna return it or "investigate then deny their claim"?
Did you get the same money twice in your bank account? I haven’t got it even once so far. So it does seem to be an issue in their system.
Paging @gotyourback (Shopback Rep)
I got my withdraw yesterday. Maybe this time very busy with them, but anyway good luck !
Hey @We and everyone thanks for flagging this! 👋
The issue affecting some withdrawal requests has now been resolved ✅ If you previously received a “withdrawal unsuccessful” email, you can now try withdrawing again it should go through smoothly.
If you're still seeing any issues, feel free to DM me your details or reach out to ([email protected]), and we’ll be happy to double-check for you.
Thanks again for your patience, and really sorry for the hiccup 💚
what about all the people that got double payments?
can I get double?
tnx
I'm satisfied if I can get my payouts land in my bank account once swiftly.
I think this is what happened: there was an incident where payouts were processed twice, so either they declined all pending payouts to prevent from further losses when they noticed the issue, or their bank noticed the issue and decided some payouts.
A fun story, I remember last year there was a $400 visa gift card promotion for signing up with Simply Energy, and they actually sent out the gift cards twice on the "international blue screen day". But I didn't use those doubled gift cards, and they invalidated half of those on the same day.
Looks like it, I got the same one. no changes from my side, same bank account details.
not sure what is happening.