Can't Order through KFC App, No Support from KFC, Multiple Inquiries Sent and No Response from Them & No Customer Care Phone No

jjj123 on 24/06/2025 - 13:33
Last edited 25/06/2025 - 11:14 by 1 other user

I’ve been unable to place an order through the app for the past two months.

Every time I reach the final step, I receive an error message (payment issue related) - regardless of whether I use Apple Pay, Google Pay, or an individual card.

I’ve contacted KFC twice about this issue but no response from KFC and there doesn’t appear to be a phone number I can call.

Should I try deleting my account through the app and creating a new one or any phone number I can call?

I called 1800 865 182 listed on their website but it is the doordash team.

Food & Grocery

Related Stores

KFC Australia
KFC Australia

Comments

  • Bruceflix on 24/06/2025 - 13:35
    +2

    I had this problem with McDonalds app because I didn't give it location permissions

    • jjj123 on 24/06/2025 - 13:38

      Thanks, I did allow location share.

  • MS Paint on 24/06/2025 - 13:39
    +7

    They are actually doing you a favour. Read the signs

  • 30year old Camry on 24/06/2025 - 13:52
    +1

    What bank cards are being declined?
    I had my Bendigo Bank card declined once. Had to use Revolut that time.

    • jjj123 on 25/06/2025 - 11:13
      +1

      two of the big four and small banks, all not work

  • djones145 on 24/06/2025 - 14:14
    +2

    try creating a new account

    i had that issue once and couldnt use any payments and pretty sure i fixed it by creating a new account

  • hashtagbargain on 24/06/2025 - 16:15

    I can't order via the app as it says my phone number is already registered but I dont know which email it is registered to. There is no way to reset it and no way to contact support. Incredibly poor processes for a multibillion dollar company.

  • McMaferMur on 24/06/2025 - 16:19

    im ok with kfc, but always having problem with oporto app, and mcd app
    (android). either the map to pick store isnt working, or i click pay and it stuck there blank screen.

  • tenpercent on 24/06/2025 - 21:06

    Have you tried going to the store in person? Could be quicker.

    • jjj123 on 25/06/2025 - 11:12

      app only special can not order through counter

  • BewareOfThe Dog on 24/06/2025 - 21:59

    Set up an account using a new email. I had to do that a few years back.

    • jjj123 on 25/06/2025 - 15:03

      you need a new phone number now

  • 0FoxGiven on 25/06/2025 - 00:25

    Have the same issue. Paypal is the only payment option that works for me

    • jjj123 on 25/06/2025 - 11:12

      i will try this

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