ShopBack Plus $5 Gift Card Voucher Missing

noelhoi on 02/07/2025 - 20:53
Last edited 02/07/2025 - 21:38 by 1 other user

Hi all,

Attention to those who are on SB+:

  1. may I ask did you get the usual $5 voucher toward your next use on any GC purchase on SB? I’m asking coz neither mine nor mrs’s SB+ acc got it as it should have per usual, we renewed both accs on 26th July. (Cycle every 26th)
    Very suss that both accs didn’t get it.

  2. Have you noticed the “Change Plan” button located in-app under
    Setting ⚙️ > Shopback Plus > Plan
    It now gives you the options to sub into:
    1 Month ($4.99/mo),
    6 Months ($4.67/mo — save 7%)
    12 Months ($3.75/mo — save 25%)

Anybody noticed? How will this affect the $5/mo GC voucher if we subbed into any of the 6 or 12months plans?
Have they quietly shafted us getting rid of the $5 voucher in favour of these multi-monthly plan options??
There is absolute no communication received by me regarding any of these changes.
Anyone else experiencing the same as me or am I an isolated case?

Any insight or comments is appreciated on these matters.

Have a blessed day! 🙏

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Comments

  • 30year old Camry on 02/07/2025 - 21:01
    +1

    Not sure if this is ADAGCHS or ADACBHS or both?

    • noelhoi on 02/07/2025 - 21:03

      ADAG[CCB]HS

      • trixieb on 02/07/2025 - 21:09

        ADAGCACBHS

  • noelhoi on 02/07/2025 - 21:06

    @gotyourback please assist and/or clarify on these matters

  • test8888 on 02/07/2025 - 21:27

    bonus $5 should come in 2days after renewed https://www.ozbargain.com.au/comment/16553319/redir

    but not sure if u didn't use by end of month then it could be disappeared at 1st day of next month?

    • noelhoi on 02/07/2025 - 21:30

      I have been monitoring both accs since renewal every day, the voucher was never there up til now.
      Besides, the voucher should have lasted a whole month until the following renewal no?

      • jv on 03/07/2025 - 00:42
        -2

        I have been monitoring both accs since renewal every day

        How many more hours are you going to waste chasing $5 ??

        • noelhoi on 03/07/2025 - 00:49

          Ik I would waste $5 in a heart beat to see you drop by and see you waste your time being unhelpful 😎

          • jv on 03/07/2025 - 00:50

            @noelhoi: I'm not 'wasting' my time though.

  • Store Repgotyourback @ ShopBack AU on 03/07/2025 - 12:23
    +1

    Thanks for flagging this! We’re aware of the issue with the missing or delayed $5 promo, and we’ve already let the team know to look into it.

    As for the subscription plans, here’s the deal: The $5 promo will still apply each month, but if you sign up for 6 or 12 months, you'll save on the subscription cost. So it’s just a way to save a bit on the overall subscription while still getting the $5 promo every month!

    Hope that helps clear it up! Appreciate your patience while we get everything sorted.

    • noelhoi on 03/07/2025 - 12:52

      Thanks for replying and elaborating mate.

      When does the $5 automatically spawn every month?
      If I purchase annually, but previously my monthly anniversary is 26th, is it going to spawn on the same monthly anniversary as before (ie 26th every month) or will it change to calendar based (eg. 1st of every month)?

      Please clarify so as to not miss out the deadline, so I can also put reminders on my calendar.

      TIA and have a blessed day!

      • Store Repgotyourback @ ShopBack AU on 03/07/2025 - 12:53

        The $5 promo usually appears within 48 hours of your renewal date. If you switch to an annual subscription, it’ll still appear around the same time each month as your previous anniversary (so, 26th in your case). It won't change to a calendar-based date.

        Hope that clears it up!

        • noelhoi on 03/07/2025 - 13:04

          I'm bookmarking this as proof, in case Shopback decides to not honour the monthly $5 :)

          • Store Repgotyourback @ ShopBack AU on 03/07/2025 - 13:14
            +1

            @noelhoi: Fair enough😄 We’ve got you covered, and we’ll make sure everything stays on track. If anything comes up, don’t hesitate to reach out. I’m here to help!

            • noelhoi on 03/07/2025 - 13:23

              @gotyourback: as for point 2. the extra option for subscription, Was there ever any ads/communications about it anywhere in the SB app or email? I certainly didn't see anything that points me there.
              Or is SB intentionally quietly rolling that option out in hopes people don't notice? hmm…

            • Thrifty Dan on 10/08/2025 - 12:04

              @gotyourback: Why is there such a delay now? I used to sign up, and the code was instantly available.

            • MrPresident on 12/08/2025 - 21:08

              @gotyourback: I still haven’t received for this month, supposed to get on 4th August, opened ticket no response. Not good enough mate👎

        • horice on 03/07/2025 - 18:22

          I am one of those missing this months promo from 28th June
          And as Usual Support is a big fail
          4 days ago get an email that response will be 1-2 days!
          Crickets

        • BinSimmons on 10/08/2025 - 14:10

          @gotyourback but what about for new sign ups to shopback plus? Because i needed to buy a $5 gift voucher but it prompts me to join shopback plus as I'll get a $5 gift card each month so I pay and join shopback plus and i still don't get the $5 discount which means it's been pointless. I either now spend another $5 to get the voucher i need or i wait an unknown amount of time for your support to respond. While I get its only $5 that's besides the point if you advertise something when people are checking out as an alternative then it still needs to deliver on what the customer intended

          • Store Repgotyourback @ ShopBack AU on 10/08/2025 - 22:07

            @BinSimmons: Thanks for reaching out and bringing this up! 😊 We totally understand your frustration. Could you please DM us with your account details so we can look into this further and help get it sorted for you?

            We’ll make sure to get this resolved ASAP! 🙏

    • ATangk on 03/07/2025 - 15:02
      +1

      I'm not sure I found this change anywhere other than this post. Would have been nice to get notice somewhere.

  • ATangk on 03/07/2025 - 15:01
    +1

    Thanks for the notice of the new yearly plan.

  • trixieb on 03/07/2025 - 17:03
    +1

    25% off ShopBack Plus 12-Month Subscription Plan - $44.99 Billed Annually posted here.

  • BlackKnightXII on 05/07/2025 - 03:52

    Same here. Missing $5 voucher..was renewed on 2nd

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