Someone did this a few years ago so I thought I'd do it again, I'll answer all your questions to the best of my ability
[AMA] I Work at JB Hi-Fi
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undecided tbh, working on it now
I would like to thank you for my longevity. According to the number of jbhifi perks birthday vouchers I've redeemed I'm 420 years old.
Light work, I'm reaching a millennium next month
Don't they ask for verification?
Nope, just scan the perks b'day voucher
What is the team member price and how much can we bargain if we pay with cash?
Staff price varies from item to item, some are up to half price or better and some are just a few dollars off, for example, for playmax (a really budget gaming company) we get about 60% off but for apple its about a couple dollars, and you can always bargain, no matter the way you're paying
Do staff have any incentive to not bargain or to limit the discount offered to a customer who asks? Commissions? KPIs?
It varies to be honest from sales person to sales person, with KPI's we've got mainly hitting your budget and maintain a good quality of sale, meaning you're offering a full solution, for the discount part, on our PDA's (the bulky ahh phones we have) it tells us roughly how much we can take off before we're losing money, so usually any sales person will do as much as they can without going in the red
@OzBarAnon: Basically the same as above re staff pricing. Technically yes, but the amount will vary by how much retail margin is in each product (brand).
Logitech, Belkin, Breville for example typically have high margins at a retail level as do basically all ‘home brands’ but Apple is SoL.
Broadly speaking this is about the same for HN and TGG (and any other retail chains where they have any power to move prices).
How Much discount on 4K BluRays? Do part-timers/casual workers get a discount?
What is your favourite task to do at work?
I do fully get what you're saying but we don't really control that stuff yk
I don't know anyone who bought a bluray in the last 5 years, I'm surprised they still have a section at all. If you care about quality then just get the remux.
@Jolakot Plenty of people still buy Blu-rays/4K Blu-rays. Take a look at how much forum traffic that the 4K Blu-ray section on Blu-ray.com gets daily, more than OzBargain:
https://forum.blu-ray.com/forumdisplay.php?f=203
As a collector I don’t condone piracy, I want the physical media industry and ownership to survive. Where do you think the remux of a movie comes from, they are ripped from high quality Blu-rays/4K Blu-rays. If JB HiFi stop selling Blu-rays/4K Blu-rays, and other international markets do to, then you can kiss remuxes for future content goodbye.
@HuzzahIndeed: Fellow-collector here. How many titles you got, mate? What's your favourite? I have around 65. Favourite is the VVitch
There is a Facebook group called JB HI-FI DVD Blu Ray 4K pickup. You'll be surprised by the amount of people that still buy physical media from JB. Noting the particular FB group only captures a minority of people that still grab the physical media.
Yep, it's definitely more of a collector/boomer thing.
@DingoBilly: I’m not a boomer, I’m a millennial. In the U.S. in 2024 American adults aged 30-44 were the biggest spenders on Blu-rays. I do agree though that it does seem that the boomer and gen X generations are more interested in Blu-ray and 4K Blu-ray physical media than any other generations, just from observing customers in retail stores like JB HiFi who still buy them, and they also appear to be the age demographic that posts the most on the Blu-ray.com forums.
Where does the remux come from…
little inferior soundbars
Does anyone still make proper speaker systems, seems like everyone is making soundbars now.
@smartazz104 Of course there are companies that still make floor standing speakers, bookshelf speakers, centre speakers, in wall and ceiling speakers, and subwoofers, etc and there are retailers that still sell them. Many of the same brands that made speakers 20+ years ago still exist and make them today.
The average consumer has chosen inferior soundbars over traditional separate audio component setups, that’s why JB have gone in that direction. There still are dedicated home theatre retailers out there though for people that truly do want to put together a good setup, and want more than just a little underwhelming soundbar under a TV and something that outperforms these soundbars.
@HuzzahIndeed: Sometimes people don't have the space or want to dedicate the effort to setup a AVR and speakers. Soundbars are better than inbuilt TV's but simpler than a full AVR setup.
I have a Sony setup and love mine - works great in the area I have for it and keeps it manageable.
@BillyG687: Sure, sometimes people don’t have the space or want to dedicate the effort to setting up an AVR and speakers. However your argument here doesn’t make sense, those 2 reasons can’t apply to the entire general public to the point where there is no longer high enough interest in superior traditional audio component setups for a company like JB HiFi to essentially drop them entirely from their product range, when they used to be 1 product out of several along side physical media that were their core business and their bread and butter. Plenty of people live in houses and have the space for traditional separate audio component setups, and you can’t tell me that they all are just too lazy to want to do it so that’s why they have chosen an inferior soundbar.
Space is also used as an excuse for some people, I don’t believe that many people don’t have the space for a traditional separate audio component setup, they could easily fit them if they really wanted to. I live in an apartment and I have several well set up receiver and speaker setups in my home, including a 7.2.4 and 7.1 setup. I have been watching a lot of tiny home videos on YouTube recently. I have lived in Australia since I was a kid in the 80s, I’m thinking about selling up and moving back to New Zealand, and buying some land to build a tiny home on. What people can achieve when they live in a small place and have limited space is amazing, I could fit a 7.2.4 AVR+speakers+subwoofers setup into the well designed tiny home like the one in the video below, and will if I do build a tiny home:
https://m.youtube.com/watch?v=DbPNbK-9VL0&pp
You said you have a Sony setup, but don’t specify whether this is a Sony AVR+speakers+subwoofer/s or a Sony soundbar. Other than their ES range Sony receivers never have been great and neither were most of their speakers and subwoofers (muteki 7.2 anyone), and neither are their soundbars.
@BillyG687: Off point how? I’m the one that started this particular conversation about traditional seperate audio component setups and JB HiFi dropping them from their product range and filling their shelves with little inferior soundbars instead. Your response to that was some people prefer soundbars because they lack the space in their home or don’t want to put the effort in, and agreed with that. However even though they are the reasons for some people, I disagreed that those two reasons would be the reasons for many other people, and that for some people that claim space is an issue I don’t believe that a separate audio component setup couldn’t fit in their home and perform well. I also disagreed with you implying that traditional seperate audio component setups are difficult to use and setup, yes they’re not quite just plug and play like soundbars are but they’re also not hard to setup and use. If that’s how you feel and don’t find separate audio component setups to be quite simple, then as far as I’m concerned you must be a bit of a layman when it comes to understanding home audio gear and how to setup home theatre audio equipment well as it’s relatively easy. Regardless though, nothing you have said changes the facts that soundbars are inferior performing products compared to separate audio component AVR+speakers+subwoofer/s setups. I’m sure you believe your Sony soundbar sounds great and I’m happy for you if you do, but I disagree.
@HuzzahIndeed: AVS forums, Rtings and many others would disagree with you on the top level Sony soundbars.
And I’m not going to bother replying with the rest, because I believe you’re wrong and no mater either of us say - will it change either opinion.
@BillyG687: Rtings has always been a shit unreliable source, it’s just a popular source to quote from people who disguise themselves as being knowledgeable when they’re not and they are really just an amateur. For example Rtings calibration settings they post for TVs for the general public to use have a long history of being poor inaccurate results, another example is their recent review of Sony’s Bravia 8 MKII QD-OLED was inaccurate, which has been discussed by people on AVS and Blu-ray.com including by certified ISF calibrators other professionals that work in the industry. AVSforum is a reliable source though, and if you were a regular member there on AVS you would know that soundbars are treated like a bit of a joke on that site, the soundbar sub-forum on AVS has its own little separate area out of the way that amateurs from the likes or Reddit, and Facebook movie groups etc flock to, or people like you from OzBargain. Soundbars are often ridiculed for their performance by members on AVS that are quite knowledgeable and experienced audio enthusiasts who post in the receiver and amp sub-forum, speaker sub-forum, and subwoofer sub forum. If you haven’t seen this then it’s because you stick to your own little soundbar echo chamber area on AVS with other amateur layman’s like yourself.
They disagree with what? That your Sony soundbar or any other Sony soundbar, or any other brand and model of soundbar performance wise is objectively inferior compared to a separate audio component AVR+speakers+subwoofer/s setup that’s set up properly, and the equivalent number of speaker is used eg 2.0 vs 2.0, 2.1 vs 2.1, 3.1 vs 3.1, 5.1 vs 5.1, 7.2.4 vs 7.2.4, because they certainly don’t disagree with me about that. That’s where you are not understanding, your little inferior Sony soundbar cannot compete with other peoples that own separate audio components setups when they are set up properly. If your little Sony soundbar was put up against a separate audio component setup your soundbar would sound like shit in comparison and wouldn’t provide an equivalent audio experience. Your Sony soundbar certainly would not outperform or come close to sounding as good as my 7.2.4, 7.1 or 5.1 separate audio components setups, made up of receivers and power amps, front floor standing speakers, bookshelf speakers and other types of speakers, and subwoofers etc from brands like Paradigm, KEF, Dali, SVS, Denon, and Emotiva. Again I don’t care what you believe, and whether you think your Sony soundbar sounds great, I disagree with you. Your Sony soundbar wouldn’t impress me and plenty of other people that own seperate audio component setups, and I can say with 100% certainty that I wouldn’t enjoy coming to your house to watch movies and I would be rolling my eyes in my head if you were to try to show off your soundbar to me. Hopefully now you understand and realise I’m not off point at all.
@HuzzahIndeed: I never said that a top tier soundbar is better than a properly set up AVR.
This is what I said:
Soundbars are better than inbuilt TV speakers, and they are simpler than a full AVR set up.
The quality even for a mid-range soundbar is adequate for what people look for, especially when they're probably pairing it with a mid-range or cheaper TV.
I'm perfectly happy with my current Sony soundbar set up which has all physcial speakers including rears which was their top option at the time to pair with my OLED. I got it for a great price, and serves exactly what I need in my current place. I never said it's better than a full AVR set up, all I said is that reviews also agree that it does a great job for what it is.
So how about you settle, and just understand that while full AVR setups are great - sound bars win for simplicity for a range of people.
@BillyG687: Your point about soundbars being better than inbuilt TV speakers is irrelevant to my original comment and point, which was about JB HiFi dropping superior separate audio component equipment like speakers and AVRs from their product range and filling their shelves with inferior soundbars instead. Both TV speakers and soundbars aren’t great quality options in comparison to separate audio component setups in my opinion, and as a JB HiFi customer I would have preferred that JB HiFi still have superior separate component setup home audio equipment options available on their shelves.
I’m not sure why you needed to respond to tell me that soundbars are better than TV speakers in the first place, what don’t you think I was already well aware of such common knowledge? And I also don’t know why I need to know that your Sony soundbar is adequate for your needs and the needs of some other people? Your needs and the peoples needs that you speak of doesn’t speak for the wants and needs of the entire population. Everything you have said has nothing to do with why I commented in the first place.
You seem focused on people that buy cheaper mid to lower range TVs, when there are also plenty of people that want and buy high end model TVs, like myself. I haven’t said that JB HiFi shouldn’t have soundbar options available for the lower to mid range TV buying demographic.
I also already acknowledged and addressed your soundbars are simpler than full AVR set ups comment. Again if you think AVR setups are too complicated to use and setup when they’re not really then that speaks volumes about your knowledge, experience and expertise in the world of home audio, and reinforces what I’ve said about you being a layman with regards to home audio being true.
I don’t care whether you are perfectly happy with your Sony soundbar and it serves your needs, or that you got it for a good price, why you think that’s information that you needed to tell me is strange to say the least. I’m glad you are also happy with your OLED TV, I am happy with mine too, what are you going to tell me next though, that your OLED TV is a mid range model and it’s just as good as superior high end models, like the LG G5 WOLED, Sony A95L QD-OLED, and Sony Bravia 8 MKII QD-OLED TVs I own? Yours and my definition of great obviously differ, great certainly isn’t the right word to use to describe the audio quality and performance of a soundbar when there is a vastly superior option that they can be compared to, seperate audio components setups.
Why should I settle, you should be telling yourself to do that, because you quoted me first when it really wasn’t necessary, for what seems to be you trying to defend your choices, and because you didn’t like that I said I think soundbars aren’t very good and aren’t great like you have claimed they’re.
its almost as if JB HiFi are caving into customer demand and offering the products that the masses are wanting to buy, and not having the hassle of holding dead stock/hiring qualified salespeople who know how to sell high end products.
screw them right?! haha.
@pizzin 100%. It’s like the old saying goes though, you are what you eat.
@HuzzahIndeed: What? Profits?
Hifi was always niche. The idea of good sound wasn't.
JB's business model is good enough that they are the one big box that can consistently afford premium retail in large malls, instead of cheaply built preformed concrete buildings.
Or they could go the way of Basha's and Sanity and die on a hill holding dead stock to keep you happy.
@Pussqunt: Not niche enough for JB HiFi to have Hi-Fi in their name though, who became a successful business selling traditional Hi-Fi separate audio component home theatre equipment, and physical media to accompany it.
Where’s your evidence that it would be dead stock for a billion company like JB Hi-Fi to still carry these products and there would be no profit in it for them at all? I’d love to see you provide numbers for that. Small dedicated Hi-Fi stores that are worth much less than JB HiFi still exist successfully and they seem to be doing fine. Are you saying there isn’t a market for it at all anymore and all existing Hi-Fi stores will fail and go under in the not to distant future?
You don’t live in the U.S., you live in Australia, they’re called shopping centres here not malls. It’s funny you should mention “JB's business model is good enough that they are the one big box that can consistently afford premium retail in large malls”, because I have seen plenty of complains from Australian consumers online some of whom have an interest in physical media, TVs and other home theatre equipment, stating that when they visit shopping centres they avoid going into JB HiFi more now than ever before, because their business model is now built around selling mostly products that each individual doesn’t need to buy a new one of very often, for example washing machines and other white goods/kitchen appliances or laptops and other devices, but when JB had larger physical media sections they would drop in regularly to check what had been released that week and would walk out spending money on them and other products.
Your Brashes and Sanity comment is a quite ridiculous and a dumb comment, because those businesses were purely physical media retailers, JB Hi-Fi has always sold more than just physical media. I’m not suggesting that JB Hi-Fi should have remained a physical media and Hi-Fi business at their core, I understand that they have had to adapt and now sell many other different types of products for continued growth to increase profit and success. However I do think they could still keep a limited range of receivers, speakers and sub-woofers though for customers that want them, for example JB Hi-Fi had a contract with Dali speakers and were selling their entry level models of home theatre speakers and next level up speakers for many years, and think JB’s business could still profit and be sustained with those products in a limited capacity. JB Hi-Fi is their business name, if they no longer want to be associated with traditional Hi-Fi products and be a Hi-Fi retailer, then they should be rebranding themselves like other companies have such as KFC and the WWE, to just JB and remove Hi-Fi from their name entirely.
@HuzzahIndeed: By your logic we should be angry at Harvey Norman for their name as Jerry Harvey isn't working in each store and who even is Harvey.
Basha's was big box. My understanding is they failed as they stocked to much dead media, pretty much what you are demanding JB do.
JB do not break down categories in the report I read. $1.3B in stock owing $1.1B to suppliers and $600M marketing spend @ December 2024.
Say they keep $200k in media and $100k in hifi at each of their 199 stores. That's an additional $59M in marketing, but hidden as stock.
https://investors.jbhifi.com.au/annual-reports/
I get you miss your old retail experience. It's gone. Their nice staff bonus schemes long ended. The retail staff they could attract have moved on.
The market changed with media subscriptions and JB changed their product lines to keep doors open.
@Pussqunt: After a few whiskies tonight I’ll do my best at responding while intoxicated. Your comment about my logic is moronic if you’re making that silly statement about the proprietary system of Harvey Norman and it being named after the surnames of its 2 founders Gerry Harvey and Ian Norman, and comparing it to what I said about JB Hi-Fi rebranding themselves as just JB and removing Hi-Fi from their business name, since they are no longer a Hi-Fi retailer and are saying with their actions that they don’t want to be.
Brashs business model wasn’t big box for every store, and their business model certainly isn’t the same or comparable to JB Hi-Fi, so you whole argument about Brashs failing and using it to claim that JB couldn’t still sell receivers, speakers and sub-woofers in 2025, and physical media as well, is stupid. Some Brashs locations in shopping centres in the 90s were physical media only. I’m not saying at all that JB should only stock and sell physical media, or should make the mistake of overstocking it, so your whole argument just collapses right there. The only way you can win this argument is by proving there is no market at all for physical media, and also separate audio component setups. Good luck with that.
Maybe if JB HiFi weren’t spending money on and taking a risk now focusing and investing in other items that many people would say is dead stock, such as shit loads of bobble heads and pop mart rubbish, board games, key rings and a lot junk just like that that doesn’t move, and kept their larger physical media sections rather than reducing their floor space for it to practically nothing for Easter show show bag garbage instead, and also kept a small range of receivers, speakers and subwoofers, and kept investing in those items, they wouldn’t have lost customers and would be able to entice some customers back that no longer visit JB HiFi stores regularly when they used to.
You haven’t provided any evidence and proof that it wouldn’t and couldn’t be profitable for JB HiFi to do so. All you have said is your own subjective BS opinion that you think physical media and separate audio component setups are dated relic technologies (which is hilarious because the quality that both Blu-ray/4K Blu-ray and separate audio component setups provide are superior to anything else currently on the market) that you think are practically dead and are not profitable in 2025.
@Pussqunt: Just a quick continuation from my response I’ve already given to this last night, to provide some links to the junk that JB HiFi has decided to invest in in recent years and have greatly reduced their physical media sections and floor stock of down to practically nothing for, and also got rid of all receiver, speakers and sub-woofer stock from their retail space to make way for, pop figures, plush toys, mugs, board games, wall posters, key rings etc:
https://www.jbhifi.com.au/search?query=pop
https://www.jbhifi.com.au/collections/collectibles-merchandi…
https://www.jbhifi.com.au/search?query=mug
https://www.jbhifi.com.au/search?query=board%20games
https://www.jbhifi.com.au/search?query=movie%20posters
https://www.jbhifi.com.au/search?query=key%20rings
And the list just goes on. Talk about dead stock that doesn’t move.
@HuzzahIndeed: My comment on you logic is on point, hence you got defensive and called it moronic.
My local Basha's was almost identical to current JB, with less of the cross sell meme items. My original local JB was closer to sanity on opening, with most of the store Media and meme items, moving to big box over ten years. It's almost like most brands with many stores customise stores based on local markets and available retail spaces…
Meme stock has the same kind of cost compared to media. It is the exact same business model.
I can't give you numbers for declining sales of physical media at JB. I assume that is proprietary information.
I can not give you declining sales data for hifi hardware at JB. Again, I assume that is proprietary info.
You can google plenty of news articles documenting the general decline of sales of both of these categories.
My understanding is JB is one of Australia's most profitable large scale retailers per store. They obviously know what they are doing business wise. If you don't agree with the business model, buy a controlling share and force the change.
Whinging about challenging sales conditions for physical media and hifi equipment, documented in the news for over a decade now, is a waste of your time. Making up arguments I did not make is a waste of mine. But it's fun. So keep making arguments I didn't make and I will keep replying when I could be bothered.
And keep enjoying the whisky bro!
@Pussqunt: How old are you? I think it matters to this discussion, the way you’re talking you were alive when JB HiFi opened their first store, which would mean you’re an old person now. I’m only 44, my business model references are from the 90s when I was a teenager. Brashs and JB HiFi’s business models in the 70s and 80s is irrelevant to this discussion. Brashs went under in the late 90s, so I am happy to entertain your idea about their business model in the 90s only and JB’s current business model, even though I still think it’s a stupid point you’re making.
Your comment about my logic wasn’t on point at all, and it was moronic. I didn’t get defensive, I spoke the truth that your example about Harvey Norman’s business name and them changing it is not a good one and you comparing them to JB HiFi and what I said about their business name and why they should change it, but if you think it is and can’t see that it’s actually not, then yes you’re a moron.
For what reason should Harvey Norman change their business name? You need to explain why otherwise your comment about it is ridiculous? Harvey Norman is named after the 2 men that founded the company, Harvey Norman has always sold much more than electrical, such as bedding and furniture. JB Hi-Fi did not start out as being anything other than a physical media and Hi-Fi retailer, however in 2025 JB are essentially no longer a Hi-Fi retailer.
My local Brachs wasn’t almost identical to JB in the mid to late 90s when Brashes failed or to JB HiFi’s current business model. The closest Brashs store to me was in a shopping centre and it was a physical media only store, and when the company folded in the late 90s that particular store was taken over by either Virgin music, HMV, or Sanity I can’t remember which one, and they continued on with the physical media only store from Brachs in that shopping centre, the store layout remained pretty much the same, nothing really changed accept for the company name brand logo. Your closest Brachs being a big box store, and any comparisons to their business model to JB’s or Sanity’s at different stages during their existence still doesn’t validate your argument one bit, surely you can see that.
JB HiFi remained a successful Hi-Fi and physical media retailer at their core well after Brashs disappeared, I was visiting JB HiFi on Church St Parramatta 3 times a week in my lunch break between 2004 and 2006. JB HiFi started aggressively expanding around 2009, and were still a Hi-Fi retailer then. It wasn’t until their first home store opened in 2012 that the shift to what their business model is now began.
I have already stated that I agree that JB HiFi needed to adapt and move to selling other products than just physical media and home Hi-Fi equipment if they wanted continued growth, more profit and success. However you haven’t provided any valid reasons based on numbers and facts that backs up your claims that JB HiFi has had to basically abandon their original core business/origins and practically get rid of physical media and traditional home theatre Hi-Fi equipment. The facts support that there is still a market for physical media (in the U.S. alone DVD/Blu-ray/4K Blu-ray is still over a billion dollar a year industry even though it’s declining), and home theatre equipment like receivers, speakers and sub-woofers in 2025, nothing you have said proves that a billion dollar company like JB HiFi has had to aggressively reduce the size of their physical media sections down to practically nothing in tiny areas in a corner of their stores and not sell receivers, speakers and sub-woofers at all, and that they couldn’t still sell these items successfully in 2025, and keep it viable and sustainable just like existing small dedicated Hi-Fi businesses still are.
You seem to be defending JB HiFi against everything I have said about the decisions they have made, do you work for them, are you a low paid and low skilled retail worker like the OP of this thread? JB Hi-Fi has made the choice to move away from selling these items, they are marketing themselves as no longer being a Hi-Fi retailer, so it’s not a silly comment to say in that case Hi-Fi no longer belongs in their business name and they should be rebranding themselves to just JB or something else. It makes no sense that you would disagree with this, unless you have some kind of affiliation with JB Hi-Fi?
I don’t particularly like being called Bro. It’s not a term I use as a white Australian, when someone addresses me as bro often they aren’t an overly intelligent member of society, or are from a lower socioeconomic area like Mount Druitt. You may as well have been drunk during our conversation, because your entire argument hasn’t been a great one, I made better points than you last night while drunk 🤣
@Pussqunt: I just wanted to quickly add since I accidentally left it out in my response to this post of yours, you stated a few posts ago the following reason is why Brachs went under which is inaccurate - “Basha's was big box. My understanding is they failed as they stocked to much dead media”
There was multiple reasons why Brachs collapsed, the reasons for the collapse of Brashs is listed in the quote below, and I have provided a link to the source:
“According to Geoff, the problems that caused the collapse were authoritarian leadership, cheapening of values, advertising that did not deliver, over-expansion, faulty management information systems, increased competition and internal conflict.”
https://www.jwire.com.au/from-australias-jewish-past-marcus-…
I know it might sound robotic, but genuinely helping customers, love to see someone leave the store satisfied and happy
Is it compulsory to have blue hair, facial piercings and tattoos to work there?
Either it is a common policy… or we just happen to shop at the same store as that is my general observation also
@MrFrugalSpend It’s nothing new, for decades their staff have had piercings and tattoos and have dressed like they are going to concert, it’s a part of their image and brand.
One thing I haven’t seen their staff wear at the stores I visit for quite some time is those tunnel earrings the create a big hole in earlobes that you can see through.
Blue hair can work at EB or Apple
15 pieces of flair is the minimum
Have you met Mr. Barbuto?
I AM Mr. Barbuto himself, his spirit resides within me
If you wear makeup and have lots of piercings, does that increase your odds of being hired? Are JB trying to cultivate a certain image?
I wouldn't rly say that it increases your odds of being hired, but there definitely is an image though, and a lot of my colleagues have tattoos and piercings but when I was hired initially I didn't have anything, nor do i now :)
What's the hourly wage? Do you plan to work there long term? What does JB stand for? Does working at JB make you want to buy more tech products?
I think around $22 an hour unless its gone up more, most sales staff get paid comission which helps bring it up mode depending on the sale and location.
Yeah second this, I don't get full adult rates yet so I'm not fully sure
Sounds like wage theft mate, your username tells us you're nearly 33
JB stands for John Barbuto, the founder.
As for the long term part, I'm not too sure just yet, I was in year 11 when i first got hired and I'm in y12 now, I'm most likely going to stay there until I get a job after Uni, It really is a great job and I don't see a problem with working there long term, some of my colleagues have been there for 10+ years !
It stands for commitment. It stands for audacity in the face of hardship!
I only recently found out the signs in store are actually a font designed to replicate the ‘market’ feel fomo of perhaps missing out on a deal if not buying today - but how the heck do they do themed ones with what look like hand drawn caricatures of characters like Simpsons? Or the ones with memes? Like do they just have a team out at head officer smashing these out with a bunch of sharpies? The wrist strain would be insane?
We actually do them in house on a store to store basis, we just have really talented team members that draw them !
Hey mate are you okay?
Just another standard condescending reply from Mr Bigot himself.
Whoa… Someone taking things a bit too personally.
It's just a store mate.
Sounds like you got turned down for a job or something, what industry do you work in again?
Hospital-ity
Ummm
Hey, you know this is a lighthearted AMA for some random person who works at JB Hi-Fi right? It's not as if it's Harvey Norman….
AMA
The second A means anything.
Most people would be sensible.
Mate you need to stfu and get a life 🤮🤮🤡🤡
lol you've gone full boomer. you used to be the respected mechanic guy here.
Only respect he gets around here is from his fan club.
Is it company policy not to follow up if a customer calls to ask where their order is that was meant to be in weeks ago?
I mean obviously not, i'm sorry you've had a bad experience, but I personally always try to get back to customers as soon as i can
@JIMB0: Not me.
I don't shop at HN. Haven't done for a long time, ( he bit the hand that feeds him) but I have noted that their staff were and still seem to be less decorated and animated than the JB staff.
How do yo deal with ar*ehole type Ozbargainers (excessive/unreasonable bargaining, returns, etc.)? Do staff get training for it?
We actually do get training!!
Oh wow! What's the training say?
Keep them on hold till time runs out.
Voucher fee is how much exactly?
I'm sorry, I don't think I get what you're saying, what voucher fee?
If you were referring to the telco plans, I'm not too sure, I'm not primarily in telco
Do people who work at JB tend to own high-end or flagship mobile phones, recent bargain buys or some mid-level handset? iPhones or Androids?
Great question! From my experience majority of them have high end/ flagship models, but then again some of them dont really care and just get anything
If I walk into a JB HiFi store and request a price match with JB Hi Fi Business (so I can use my Perks birthday coupon), could you do it?
It really varies, just depends on what the manger thinks most of the time, If its just a normal price match then its all good, but in some niche cases It comes down to a mangers decision, If you want I could ask around for you
Yes, it would be good to know because money's tight here. Thanks.
Does it grind your gears when Ozbargainers ignore your genuine attempt to share information to vent their petty frustrations and childish prejudices on you and your colleagues because your age, attire or jewellery?
Yes 😔
Do the staff really care about people singing up for the Telstra plans to get discounts on phone and cancelling right-away? Also, in your opinion when is the best time of the year to get the best bargain at JB? EOFY?
for the telco plan part, I'm not too sure, I'm not really in the telco department a lot but I would assume they wouldn't rly like it, but then again I don't think there's an official thing stating that it's bad yk, For the bargain part, definitely EOFY or black Friday, they've both got really great discounts Imo
Who is the best customer you've had?
Asking because I know I've been someone's best customer
That's ones kind of hard, I've definitely had a lot of great customers but there was one in particular that I remember, not because it was a crazy good sale or commission or anything, but just because they were a really great person, we had a real conversation and we were joking around, that customer actually became one of my friends lmao, still talk today , and its great that you were someone's best customer, we really do remember that
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When's your next 'price error' going live?