Hi
Noticed that the electric line from the street to the house is come loose and cutting into the house gutter.. it pulled and deformed the gutter too.
Just checking who is responsible?
Do I call the electric supplier?
FYI this is in victoria
Thanks
Pls see photo below
https://files.ozbargain.com.au/upload/424860/122701/img-2025…
Might be Optus sport! Have you migrated to Stan?
Hard to say, I think the pointing on the roof capping might give some clues as to the condition of the roof timbers, which maybe the actual cause if the cables detaching.
Oh is it the telephone line that rhe hook is pulled out? Thats ok indont use it. Are you confident it is?
Thanks saved me few hundred calling sparky?
Your electricity connection will be the thick twisted pair cable running to the higher lines on the street pole.
Your telephone line will run to the lower line on the pole.
Thanks
What a re the white cables?
@lilyesp: @lilyesp I believe the white cables are the power themselves. The taught black wires above are just for tensioning.
I think you have a house issue.
You should not be able to see sky under a tile, but you can. You probably want it fixed and then you will need to get a tiler in to fix the roof so it does not leak.
The power company is responsible up to the point it connects to your house, after that it is all yours
More like 1cm responsible from the point it connects to your house.
They won't touch anything on the house in VIC. They don't even own the main fuse anymore.
They are responsible for the actual connection itself. I said they will not touch anything beyond that point - that includes anything inside the house and the fuse box.
They are responsible for the actual connection itself
They are not, If you have a overhead connection, they won't replace the box attached your house if it is ripped off.
You have to get someone out to do that. They will only attach wires to it. Been there done that when a tree ripped out the connection.
Everyone who had their wires ripped out in the street, had to get a 3rd out to fix the box, then the power company came back and connected again.
@JimmyF: That's odd because when CitiPower were doing line repairs in the street part of their equipment caught on the wire from the pole to our house. It ripped the wire out of the box and pulled off part of the barge board - they repaired the whole lot back to new condition.
@Ocker: If CitiPower did the damage, then I would expect CitiPower to repair it at no cost.
But as above, this was a tree that took out the lines. Ausnet was like nope, we only hook wires up, if your line fuse box is ripped off, you have to get that fixed. Don't call us back until that is done and you have a cert etc.
Electrical line issue whose responsibility
Out of interest, which one do you think is the Electrical line?
Must be in Victoria. Everything's a shade of grey. Terrible camera.
That looks like the perfect Melbourne weather.
Definitely a you issue
just cut that one of, I bet that's the telephone/adsl line which is dead anyway. Being in Melbourne there's high chance only the lowest thicker wire being used for HFC NBN (and of course don't touch the top 2 wire) Electrical line is quite robust, they definitely have some fat screw/bolt anchoring deep into your roof rafter so won't come of that easy.
Hard to tell what’s cables and what are bracing wires. Try a handyman quote to fix the flashing and the tile grouting.
The electrical line is the higher one with 2 cables going into a box which would house a main fuse. There looks like 3 other lines. The one closest to the camera is thicker, looks like it's got a heavy duty carrier wire, maybe old optus/foxtel or current HCF cable connection. The third one (the one your are worried about) is the thinnest which may be the telephone cable. It comes with a carrier wire as well but not sure why the 2 wire & cable have separated. The tech who installed your NBN should have cut that cable but you know tradies. It is their responsibility because NBN purchased the entire Telstra infrastructure including the old copper. Contact them, I have found them to be useful in the past via FB
The electric line looks fine, it's your telephone line I'd be worried about.