PC Broke within 2 months

L[Deactivated] on 05/08/2025 - 14:04
Last edited 05/08/2025 - 15:10

Had my Multimedia AMD Ryzen 5600 completely shut down on me randomly whilst watching a YouTube vid. UNMOUNTABLE BOOT VOLUME. I emailed tech fast and they sent me some things to try which I did for about 2 days before giving up.

I then emailed again saying that is not working, nothing I do works. Can’t delete partitions, can’t reinstall windows.. nothing was working for 2 whole days of trying to fix it. (I even had my friends PC tech friend to look and he was just as confused) I kept asking for a return address so I could get it refunded BC 2 months for a BSOD is an unreasonable catastrophic failure.
Took them a day of sending me more and more fixes until they finally gave me a return address after asking several times and being ignored.

Finally I sent it back and it is with them now. They got it yesterday. They said they will be in touch with an update. I want to be refunded as I don’t want them to send me another piece of crap that is going to die just as quick as the other. I even upgraded parts to try to have something workable. It was, but 2 months I had this thing and it’s ridiculous.

I’ve had school laptops last 10 years and this thing couldn’t handle 2 months. I had maybe 10 files on there - a game - a few downloads - and like opera. I shut it down properly every night, took great care of it. So this was huge surprise.

If anyone knows how long they take or how I can just get my refund from this place so I don’t need to go through this headache again. I’ve already upgraded substantially so I won’t have any use for it.

I gave a pretty good review too. I guess I should’ve listened to the others stories. Either way no update yet..

I’ll update if I get any news.

Computing Computer Desktop Computer

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closed Comments

  • Hybroid on 05/08/2025 - 14:06
    +10

    Id think a day honestly would be enough

    On what basis do you think a single day is sufficient? They’re sitting idle waiting for your specific computer to tackle soon as it arrives? Give them a chance.

      • Hybroid on 05/08/2025 - 15:06
        +2

        Take a deep breath. It's understandable that you are anxious, but there's a reasonableness to apply here. Companies have workflows and processes to work through. They might all the building PCs at the moment and don't look at RMAs till 4PM onwards, or Thursdays, or the specific technician is sick or on leave today, or any other reason.

        Maybe there's 10 other repairs ahead of yours and repair team are busy.

        Maybe there's none so they don't have people on standby to jump on it soon as it arrives.

        Maybe they are working on it and assessing whether it's a hardware component failure, or user damage. Maybe they need to check each part indivdually into another machine.

        The price of an item isn't relevant. You could drive out of a showroom with a brand new Rolls Royce and suffer a failure or breakdown. You would hope it doesn't, but it can happen.

        • [Deactivated] on 05/08/2025 - 17:05
          -3

          I’m aware of work flow. The question was how long it typically may take ? And if someone has had a similar issue and could give me advice. Instead everyone turned into retards without reading comprehension. It’s truly a marvel.

          The price isn’t relevant ? To me it is. I spent that money and now do not have anything to show for it ? Maybe you find it irrelevant but I spent that money on a product I have to send back to SA, because the PC (profanity).
          But thanks I guess?

          • spackbace on 05/08/2025 - 17:12

            @[Deactivated]:

            The question was how long it typically may take ?

            Conveniently, you removed this from your original post and now you're wondering why people have criticised you about the comment:

            They got it yesterday. They said they will be in touch with an update. Id think a day honestly would be enough for PC techs to figure out an UNMOUNTABLE BOOT VOLUME. And if not I should be refunded as I don’t want them to send me another piece of crap that is going to die just as quick as the other.

      • Clark99 on 05/08/2025 - 14:18
        +9

        No offense but you must be very young. $900 is not expensive, I would expect a week turnaround would be quite quick as other commenters have mentioned they will have other jobs to do not just yours.

        Also i'm not entirely sure off the top of my head but it seems like a rather easy issue to fix so likely you won't be entitled to a refund as they can choose to repair it.

        You claimed about zero communication except email, did you want them to send you a carrier pigeon? As a customer email is best form of contact as you have proof of everything that was discussed.

          • Clark99 on 05/08/2025 - 14:24
            +4

            @[Deactivated]: $900 is irrelevant as they haven't denied they are going to fix it. All I am saying is $900 product isn't the kind of things they are going to have 10 technicians on standby to repair in case you have an issue.

            It's just a PC you have to relax a little. You can't say no clear idea of the remedies when it has been 1 day. At my business I wouldn't have even opened your return yet

            • [Deactivated] on 05/08/2025 - 14:38
              -6

              @Clark99: Sure you’re getting caught up in the day thing though. I’m exaggerating because they said it was simple, so I thought it would be even simpler for them. That’s what I’m saying - not that it should be pulled out and fixed already.

              I’m saying one day because that’s how simple they made the problem sound.

        • [Deactivated] on 05/08/2025 - 14:22
          -5

          Yes I do. I printed out every email I had with them. Also no need to be a smartass. It isn’t a little surprising a PC tech company doesn’t have a phone line in 2025?

          • apsilon on 05/08/2025 - 14:36

            @[Deactivated]: Not having phone lines is increasingly common. Amazon and ebay don't have customer support phone numbers last I checked. I don't have a public phone number for my business either.

            • [Deactivated] on 05/08/2025 - 14:42
              -6

              @apsilon: Increasingly common. Doesn’t really matter. Some places should have phone lines. I don’t know what you do maybe you don’t need one.

              Also Amazon and EBay are hugely established brands with 1000s of workers and dedicated email teams.. how could you even compare them to those?

              Just because places don’t have one doesn’t mean it should be the norm.

              • Clark99 on 05/08/2025 - 14:44

                @[Deactivated]: You're right, a company with 1000's of workers would be too busy to have a phone line, but a smallish business who potentially could even have an office job during the day definitely should have a landline.

                • [Deactivated] on 05/08/2025 - 14:48
                  -5

                  @Clark99: Alright twist my words mate whatever makes you feel like you won something here.
                  But yeah a company with 1000s of workers who have proved for years they don’t require one because their emailing system is better. Which it is. Which is why they probably gave up on the phone lines. It’s easier and more streamlined.
                  But now you’re coming up with fantasies ? Oh they could have an office job during the day.. what?
                  They could be doing cartwheels too, but what does that matter?

                • [Deactivated] on 05/08/2025 - 16:03
                  -3

                  @Clark99: Sorry that DayJob excuse might be the dumbest thing I’ve heard. Everyone make sure you know if the people you’re buying a PC don’t have another job and if they do make sure you get their hours so you can work around them. Seriously what a deluded excuse.

        • [Deactivated] on 05/08/2025 - 14:57
          -2

          Off the top of your head? Don’t you work in this business? And you still are not sure whether UNMOUNTABLE BOOT VOLUME is an easy or difficult fix?

          You saying your business doesn’t have a phone or wouldn’t of even opened the return yet isn’t exactly something to be proud of lol

          ‘Seems like a rather easy fix’ based of what? The error code I gave? Either you know it is or isn’t. I literally told you the error code. UNMOUNTABLE BOOT VOLUME.

          Also if it was an easy fix why did techfast give up with solutions and give me the return address if it’s so easy?

  • apsilon on 05/08/2025 - 14:10
    +5

    Sounds like a dead drive. It happens, they either run for the life of the machine or they die early. 2 months is unusual as it's more commonly days or weeks but not unheard of. It's also pretty unreasonable to think they're going to receive it, diagnose it and fix it in a day. Do you really think they've got techs just sitting around waiting for jobs to come in? I've never used techfast and have no association with them but I did 30 years in IT so have a pretty good understanding as both customer and tech guy, just try to be a little patient.

    • [Deactivated] on 05/08/2025 - 14:18
      -3

      I wouldn’t focus too much on the day thing. Obviously it’s not going to be fixed in a day unless they are really free. I’m just upset at the fact I spent this money and took 2 days to get a return address, got ChatGPT fixes sent to me, and have zero communication other than email.

      • J-T on 05/08/2025 - 17:00

        i read the post and i am most certain that the drive is dead. how it died, i don't know. either you got a faulty drive, or the drive got willfully damaged when subjected to some kind of shock, hard knock or dropped. the tech guys will be able to ascertain that.

        i think they will just replace your hard drive, re-do the whole Windows thing for you and send it back to you.

        anyway, like some of the other people have mentioned in here, it is a sub-$1K machine. u cannot expect them to be in a hurry to get it fixed for u.

        in future, buy a reputable brand like HP or MSI. i myself have had two MSI laptops, both lasting more than 9 years each. in between, i have had two Dells and they never lasted more than 3 years. actually it is just the one Dell, and that gave after 22 months, but within warranty, they replaced it, and the replacement lasted 26 months, out of warranty and i switched back to MSI and no more issues.

        a lot of laptops brands, they source parts from here and there, assemble it together, and sell it under their own brand name. they have no R and D, they have no tech department, not even a physical address. that is how they keep their cost low. do not buy from such establishments.

  • Jimothy Wongingtons on 05/08/2025 - 14:15
    +1

    @luketechfast

  • Danstar on 05/08/2025 - 14:20
    +1

    Def. a dead drive or even motherboard.

    Did they offer to send out a new hard drive (if you didn't have a spare one or a secondary one)?

    It worked for 2 months, so not totally TF's fault if hardware fails. They would try to avoid PC's being sent back because it's expensive and time consuming. Consider how many requests they get with PC's "failing", with the majority probably being simple a fix like "resetting the pc"

    • [Deactivated] on 05/08/2025 - 14:28
      -1

      No nothing like that. I was sent chatGPT fixes. Then eventually given an address to send back. I understand it’s expensive and time consuming but you’d hope this PC place isn’t riddled with returns.. that’s saying something..

      Mine isn’t a simple fix for myself. It’s not just resetting the computer. The PC is actually damaged beyond a simple reset. I have 40 odd pages of email printouts of our entire conversation of me trying to fix it with their help.

  • drfuzzy on 05/08/2025 - 14:21
    +6

    Welcome to life, kid.
    It's gonna be a fun ride.

    • [Deactivated] on 05/08/2025 - 14:23
      -5

      Weird. I was told to come here as it usually helps but some of y’all are weird as hell.

      • Clark99 on 05/08/2025 - 14:26
        +4

        tldr: OP returned an item that developed a fault, has not been 24 hours yet since returning it and best course of action is to open ozbargain account to complain about lack of communication and publically bad mouth small? business

        • [Deactivated] on 05/08/2025 - 14:33
          -2

          Well yeah. About right. I spent money at this place and was ignored via email several times asking for an address. Small business is like a mum and pop cafe, not a PC joint that ships all around Australia, has several advertisements for their products online, is one of the first places that shows up when looking for prebuilts.

          I’m not badmouthing them unless you think I am. Everything I’ve said is the truth and what happened.. so if you take that as badmouthing that’s not on me dude.. you are seeing that way. I’m posting here because others said it will help my case and have closer communications with the company for the future. As one of their owners mod this place.

          Truth is badmouthing?

        • [Deactivated] on 05/08/2025 - 14:34
          -1

          Also you really think texhfast are shaking in their boots about my post? Like it’s going to make or break them? They ain’t a small business. I’m pretty sure they even advertise themselves as #1 prebuilt site in aus. They show up in sponsored content. That ain’t small.

          • Clark99 on 05/08/2025 - 14:46

            @[Deactivated]: What is their return address? The one in the residential street in Adelaide?

            • [Deactivated] on 05/08/2025 - 14:51
              -2

              @Clark99: Clark buddy. Quiet time for you.

  • ThithLord on 05/08/2025 - 15:02

    They will take three days

    • [Deactivated] on 05/08/2025 - 15:04
      -1

      Whether true or not. Cheers for giving a proper response.

  • DingoBilly on 05/08/2025 - 15:04
    +10

    You seem young and not considerate of others.

    Let's say they already have 5 dead PC's they need to fix and 20 new orders to package up.

    They're not going to put yours ahead of all those people just because. That would be unfair to them.

    You're in a queue and you'll be seen to when it's your turn. That's just how life works. If it starts going over 2 weeks I'd start worrying but a day is you being impatient and an annoying person.

    • [Deactivated] on 05/08/2025 - 15:09
      -1

      Again the day thing means nothing. I simply said that because they indicated it would be an easy fix. I know it’s in a queue. My post was asking how long others have had to wait or if they have any clue of the system.
      Stop getting caught up in the day thing.

      At the end I asked if anyone knows how they function.
      Of course they aren’t going to put me ahead of people but more communication options would be nice if it starts getting past 2 weeks.

      I’ll delete it so y’all stop getting so caught up in that.

    • [Deactivated] on 05/08/2025 - 15:11

      Not considerate? I had to ask for 3 days until I got a return address. They weren’t responding to my emails.
      Or were just ignoring my question.

      I’ve literally got print outs of 40 pages because it took that long to get the return address.

  • djsweet on 05/08/2025 - 15:12
    +2

    There's almost no way you'll get a refund. PCs don't frequently catastrophically fail. It is likely a single component that needs replacing and it will be sent back to you. Components really have nothing to do with the PC shop that assembled them. Most of the time you will have chosen the components they put in. That's not to say that they bear no responsibility, but to just write the whole build off as a POS is a bit naive.

    • [Deactivated] on 05/08/2025 - 15:15

      Well it wasn’t a POS really. It ran the game and ran YouTube. But it broke on me and obviously I’m frustrated on that because it’s two months. I didn’t choose the components, it’s prebuilt, all I did was upgrade the ram and power supply.

      If I don’t get a refund and get it sent back out I’m just selling the thing either way.

    • [Deactivated] on 05/08/2025 - 15:19
      -1

      Also is that not a little concerning ? That a single component failed and I have to ship it all the way back to fix that single component. What if it happens again? I just keep sending it back and forth ? They keep fixing it, component break, fix it, sent back, component breaks. How do I know this wouldn’t be the case? It’s already happened so it could absolutely happen again..

  • Protractor on 05/08/2025 - 15:27

    Let's hope your tech mate didn't make any digital fingerprints inside, that create a space for them to walk away from the free fix.Or refund. .

    Also how did you buy something like this, and not know where the physical address would be if needed to return, and how much searching online did you do to locate a valid return address, in that 3 day period??
    Isn't that info not somewhere in your purchase 'paperwork'?

    Sounds like a power supply or graphics card meltdown.

    • [Deactivated] on 05/08/2025 - 15:34

      They need to generate a return label for me. So while yes I could find an address online, I wasn’t sure if that was the warehouse or another place of operation. Also again they need to make a label for you to ship back, as they give you many instructions on how to repackage the PC.

      And no my tech friend didn’t because he just followed what they said would fix, because he’s more savvy I let him try the steps because maybe I was missing something.
      But no, we were hyper aware of not voiding the warranty so only followed the emailed instructions.

  • overthinking on 05/08/2025 - 15:29

    Had my Multimedia AMD Ryzen 5600 completely shut down on me randomly whilst watching a YouTube vid.

    What YouTube video? Critical information.

    • [Deactivated] on 05/08/2025 - 15:31

      I think it was a cave diving YouTube channel. Pretty cool.

  • Ave Maria on 05/08/2025 - 15:30

    I would be more worried about sending them your computer back with all your personal data, logon accounts & anything else you did in the past 2 months. What was no accessible to you would be to them. I would, if possible, wipe out anything personal - boot from a USB or CD/DVD if that was enabled and the disk boot kept failing or do a fresh local account windos install that wipes out everything. I assumed you already went to the BIOS settings and tried adjusting those as part of the instructions they gave you. Last time I had a failed new desktop and I could not get in, I removed the drive before sending the dead unit back for a full replacement - drives a re cheap - personal data are very expesnive in the wrong hands. I would at the very least do a fresh windows install, local account, to wipe anything personal out.

    • [Deactivated] on 05/08/2025 - 15:36

      I actually never used the PC to enter sensitive data. I never opened my bank there and had my one email on it. I was literally just using it for a game and YouTube. I have maybe 3 apps I installed. And maybe a few pngs of background wallpapers.

    • [Deactivated] on 05/08/2025 - 15:40

      And it wasn’t actually 2 months a little less. I got it June 24th.

  • Trance N Dance on 05/08/2025 - 15:51

    Based off a previous OzB user's experience it can take up to 14 days from receiving the computer for their techs to identify and sort the issue.
    That user's experience was computer was ready for delivery after 8 days from receiving the computer and shipped on the 9th day.

    https://www.ozbargain.com.au/node/835716

    • [Deactivated] on 05/08/2025 - 17:12

      Thanks mate appreciate it.

  • Protractor on 05/08/2025 - 15:55
    +1

    Wow, this went to troll quality post at lightning speed. Is that you Johnny boy?

    JB

  • jk82 on 05/08/2025 - 16:07

    🍿

  • BOGOF on 05/08/2025 - 16:23

    And this is what drugs do to you.

    • Protractor on 05/08/2025 - 16:30

      Bit harsh on drugs, IMHO.

      • Pimpiticians 4 Life on 05/08/2025 - 16:34

        Yeah bit of a nothing statement, a lot of drugs do a lot of different things to people.

  • Pimpiticians 4 Life on 05/08/2025 - 16:32

    Does anyone know what is wrong with my sisters laptop, its a Lenovo thinkbook 1 year old.

    When its 'shut down' properly via the menu it powers off fine but the next time its turned on the screen is blank despite being on. Have to hold down the power button for 10 seconds to turn it off and the next time its turned on the screen displays fine. Happens every time!

  • johndowy on 05/08/2025 - 16:33

    Oh wow, what a journey! Two months of trying to make a brand new computer behave like it’s supposed to—sounds like you’re getting the full “welcome to the real world” experience! Tech companies love to keep you on your toes with that "just a few more troubleshooting steps!" routine. Honestly, I’m surprised it only took two months for you to get a "UNMOUNTABLE BOOT VOLUME" instead of something more creative like, I don’t know, a digital meltdown.

    Good luck with your refund, though. You might want to prepare for the classic "we're looking into it" loop. Maybe they’ll send you a nice 'better luck next time' message too. 🤷‍♂️ - ChatGPT

    • [Deactivated] on 05/08/2025 - 16:55
      -2

      Zero clue mate. You may as well not of typed anything. Complete nonsense.

      • Crow K on 05/08/2025 - 17:09
        +1

        You may as well not of typed anything. Complete nonsense.

        You "of" typed some nonsense yourself though, "of"n't you?

        • [Deactivated] on 05/08/2025 - 17:11

          Yeah but that’s me and I prefer myself over you. So that’s probably where that lies.. hmm. Odd.

          • Crow K on 05/08/2025 - 17:12

            @[Deactivated]:

            Yeah but that’s me and I prefer myself over you

            Some real groundbreaking thinking going on here (and in someone so young as well!)

            • [Deactivated] on 05/08/2025 - 17:14

              @Crow K: Crazy to be surpassed when you’re in like your odd 40s, ain’t it? Seriously gramps nap time.

              • Crow K on 05/08/2025 - 17:17

                @[Deactivated]: Life is hard for the stupid, and people who (intentionally?) fail the attitude test find it harder still.

                Clearly you enjoy being roasted from all sides given how much you're taking it in here, but the resilience of youth only lasts so long. Make better choices.

  • Ocker on 05/08/2025 - 16:51
    -1

    "all I did was upgrade the ram and power supply."…………………….Given OP has made changes to the system I would not be surprised to the seller refused to make any repairs under warranty.
    That aside, what's the chances the RAM that OP installed is faulty?

    • [Deactivated] on 05/08/2025 - 16:53
      -1

      I didn’t install it. Good lord some of you people can’t think. On their website when ordering they give you component options that are fit for the prebuilt you are buying. They only list the ones fit for the prebuilt. I paid for the upgrade, they installed it. Are y’all really this dense?

      • Protractor on 05/08/2025 - 17:33

        Link.

        • [Deactivated] on 05/08/2025 - 17:35
          -1

          It’s in the original comment. Multimedia Ryzen 5600. Google. You will find it.

          Why must I link? Do you think I’m lying to you lol

    • [Deactivated] on 05/08/2025 - 16:54
      -1

      What are the chances you can actually comprehend the words said above?

      • Ocker on 05/08/2025 - 17:39

        I reckon OP has blinkers on to the reality of the situation and carrying on like a deprived brat

    • [Deactivated] on 05/08/2025 - 16:58

      Seriously you didn’t even comprehend. You think I went out and purchased ram and a new power supply 2 months in to install into a 900$ PC? How did you (profanity) up reading this so badly? That’s unheard of.

      • jk82 on 05/08/2025 - 17:06

        but you said you upgraded the ram and power supply

        • [Deactivated] on 05/08/2025 - 17:17

          Yes. I also said I purchased a computer off of techfast. Now if you put two and two together with just a bit of critical thinking you’d figure out what that meant.

          Have you even been on their website?
          Why the fk would I go out and purchase a power supply and new ram 2 months in after buying a prebuilt? Think ffs.

          If I installed ram and a power supply that would void the warranty thus I never would’ve made the post because Id have known I (profanity) up, but that’s not how it’s worded because that’s not what happened. Cmon man

          • jk82 on 05/08/2025 - 17:38

            @[Deactivated]: Don’t ask me, you’re the one who upgraded the ram and power supply.

  • J-T on 05/08/2025 - 17:05

    best is to make a complaint with Office of Fair Trading

    https://www.qld.gov.au/law/fair-trading

    • [Deactivated] on 05/08/2025 - 17:09

      Thanks mate for an actual helpful comment. I’ll bookmark this in case. Cheers.

  • MS Paint on 05/08/2025 - 17:24

    24-hours limit for voting negative on comments is currently capped at 8

    Dang! Perfect thread to exercise platinum privilege membership entitlements.

    • spackbace on 05/08/2025 - 17:33

      8? I've got 10 😉

  • randomusername2017 on 05/08/2025 - 17:39

    Instead everyone turned into retards without reading comprehension.

    Comedy gold in the context of OPs' contributions thus far 🤣🤣

  • Moderatorhamza23 on 05/08/2025 - 17:39

    The thread has resorted to personal attacks, comments are closed.

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