[VIC] Claim a Free Day of Travel (Requires myki Touched on at Least 10 Days in July) @ Metro Trains

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[VIC] Claim a Free Day of Travel (Requires myki Touched on at Least 10 Days in July) @ Metro Trains
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Lacres on 12/08/2025 - 20:41 metrotrains.com.au (3304 clicks)
Last edited 12/08/2025 - 21:12 by 1 other user

Metro Trains failed their Reliability target for July, so compensation can be claimed.

Compensation Claim Form

Metro Trains Customer Compensation Code
Customer eligibility: Holders of Myki passes or Myki Money can claim
Validity of claim: myki must have been touched on at least 10 days of the month on the metropolitan train network
Nature of compensation: The value of a daily ticket (or other value as defined) to be uploaded onto the customer’s Myki. The value loaded will reflect the same fare/zone mix as the Myki Pass/Myki Money being compensated
Applying for compensation: Submit an online compensation form at metrotrains.com.au; or see a staff member at any Metro Premium station to request a printed Customer Compensation Code brochure. Complete the form on the back and return by mail
Application deadline: The calendar month in which the results are notified

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Comments

  • rambutann on 12/08/2025 - 20:51
    +22

    If you’re on half the lines in the north you would have struggled to get +10 trips because of the hurstbridge line closures for the north east link and the bloody derailment at clifton hill 😂

    • life is suffering on 12/08/2025 - 21:01

      scummy innit

    • safrane on 12/08/2025 - 23:10
      +4

      If you didn't tag on because you're forced to use a rail replacement bus, then your trip technically doesn't exist in Myki.

      • truetypezk on 12/08/2025 - 23:31
        +2

        Can't really complain about free trips being late though.

        • Castcore on 13/08/2025 - 00:01
          +5

          This is always the cherry on top for me when it comes to replacement buses on my line. After wasting an extra hour from the buses, I inevitably still have to pay full-fare just to go like the four extra stops that weren't impacted. Hurts every time.

          • truetypezk on 13/08/2025 - 02:33

            @Castcore: I doubt the AOs will still be there on a broken line. Seems like a big hassle for them.

        • wetsandwich on 13/08/2025 - 10:26

          You can when you're still paying taxes for the broken system, and your commute time is doubled for months on end

  • Wackojacko99 on 12/08/2025 - 21:00

    Damn counted mine and it was 9 days haha :(

    • starspawn on 12/08/2025 - 21:24

      Yeah I reckon I didn’t make the 10 either by a long shot :(

    • Jpo on 12/08/2025 - 23:31

      Same

    • The Hawk on 13/08/2025 - 08:59

      School holidays for half of that period too which kicks me below 10.

  • Telios on 12/08/2025 - 21:00
    +47

    Love that fines are given freely and without easy recompense.

    But claiming back a single fare after they fail to meet their legal requirements which they also set themselves is a multi page website that still isn't instant.

    God forbid they auto credit active passes. Bloody scum.

    • King Steuart on 12/08/2025 - 21:13

      Almost like fines are given freely by a different organisation

      • Telios on 13/08/2025 - 08:43

        Fines are handed out by Metro staff given powers on behalf of the transport authority.

        Yes government processes them, but I have no issue with that part.

        The newer fines system is actually pretty great, given the context of situation.

    • Jimbuscus on 13/08/2025 - 03:33
      +2

      Or impossible to claim even when eligible with a Google Pay Myki.

      • smoothymcmellow on 13/08/2025 - 07:58

        Is that true? I tried anyway

        • Jimbuscus on 13/08/2025 - 19:31

          I had a service cancellation on way to dentist a couple months ago, was supposed to get Uber fair in credit, wasn't able to claim as I don't have a MyKi self-managed account attached to my Myki.

          You get nada if you don't have a regular Myki account, Google Pay doesn't count.

  • donman92 on 12/08/2025 - 21:24
    +5

    Other states will offer every other thing except for permanent 50c fares lol

    • wetsandwich on 13/08/2025 - 10:27

      Victoria is essentially bankrupt until they find new ways to bring in even more taxes

      • Jimbuscus on 13/08/2025 - 19:33

        I get that, but when you also have +1M people per decade, you can't afford to not spend on infrastructure whether you can afford it or not.

  • BobsYourAunty on 12/08/2025 - 21:34
    +4

    This is not a deal.

  • montorola on 12/08/2025 - 21:35
    +15

    Laughs in tropical Queensland with 50c fares 🐠🍹 ⛱️

    • Runatme on 12/08/2025 - 21:56

      One of the best things they did for those of us forced to attend the office. Just wonder where they are making up the shortfall though 🤔

    • DingoBilly on 12/08/2025 - 22:28

      Wish they'd do 50c fares in Melb.

      Ahh well, can't have it all down here.

      • Fuzor on 12/08/2025 - 22:56
        -4

        You're kidding right? Only heard about this 50cents fare this year and it is just completely unsustainable for this sort of country.

        Introducing it to Vic just means they'll introduce one new tax to cover for it. There's already a new fire service levy in place with a congestion levy being considered. No thanks to the 50 cent fares. QLD can keep their stupid ideas

        • montorola on 12/08/2025 - 23:01
          +3

          QLD can keep their stupid ideas

          The bad weather in Melbourne must be getting to you. I think you need to take a holiday in Brisbane lol

  • acAgenCy1 on 12/08/2025 - 21:54
    +5

    I've had some of the most horrific public transport experiences the past month (sometimes not PTV's fault, e.g. trespassers/police operations)

    • Nom on 12/08/2025 - 23:35
      +9

      The "trespasser on the line" stuff is absolutely ridiculous - completely shafting the line, and literally holding up thousands of people on multiple trains, the disruption is absolutely colossal.

      And for what ? Who cares if some (profanity) is trespassing ? Just lean on the horn as the train approaches 🤷

      • starspawn on 13/08/2025 - 00:23
        +2

        I am also strong believer in the Theory of evolution

        • King Steuart on 13/08/2025 - 08:25

          Everyone is until their partner/child/sibling/parent/friend suffers from depression and has suicidal ideations. Then suddenly it's the government's fault again.

      • Fuzor on 13/08/2025 - 02:10

        There are night crews in St Johns that would probably differ in opinion. These are the guys cleaning up body parts before the peak hour passengers see and feel bad about life.

      • wetsandwich on 13/08/2025 - 10:28

        It's most likely the same sort of drug addled cretins who also clog up the whole CBD making disgusting messes, smoking ice, and somehow being totally ignored by police and authorities there too. They don't know what to do with them.

  • ganjadeals on 12/08/2025 - 22:20
    +1

    Can someone help me understand what this question means - Claim up to the end of the month in which the results are published? Do I select Yes or No?

  • original15 on 12/08/2025 - 22:27
    +12

    Nice try ATO
    I work from home every day of the week as you well know from my tax return

    • King Steuart on 13/08/2025 - 08:27

      Sure 😉 we all do 😉 😉

  • Alanw on 12/08/2025 - 22:35
    +15

    For god sake, shouldn't this be automatically credited back to Myki cards that are eligible? They have all the details in their system!

  • scoaus on 12/08/2025 - 22:57
    +1

    I delete my digital Myki after every third trip…. Don't think I'll be able to claim the free travel day 🙃

    • Castcore on 13/08/2025 - 00:06
      +3

      You get your free travel day every 3rd day.

    • Choc0 on 13/08/2025 - 00:11
      +4

      Oh no, that means you lose your balance of negative four dollars. How will you ever get it back?

    • arcticmonkey on 13/08/2025 - 08:22
      +1

      What do you load it up with to get the best return?

      • scoaus on 13/08/2025 - 14:31
        +1

        $11

  • ialam99 on 12/08/2025 - 23:25

    My line was impacted by the train derailment at Clifton Hill so I may not have used the full 10 days in July.

  • mitty on 13/08/2025 - 07:04

    Just made 10 here. When I submitted it I got an instant email saying my claim had been approved. Back in the day when I used to have a yearly pass I think in one year I ended up with almost $100 of credit on the card due to these claims. In these days of WFH my guess is pass numbers are much lower than they used to be.

    • ganjadeals on 13/08/2025 - 11:33

      That was quick. I submitted my claim last night and still have not received anything.

  • Maxi Pad on 13/08/2025 - 07:24
    +5

    If they can check whether a card has been touched on 10 times, then they can, and should, automatically apply the credit to every card that met that criteria.

    This claim process is rubbish.

    • dealsgrabber on 13/08/2025 - 07:37

      Absolutely.

      I had raised the same with them in the past and I was told it cannot be done due to privacy issues. Card issuer and Metro train service as different providers and hence cannot share data due to privacy.

  • jrvb42 on 13/08/2025 - 07:59

    Cool - a buy 10, get one free deal on public transport.

  • Stingydad on 13/08/2025 - 08:21

    I tried to make a claim since I go into the office at least 3 times a week, but i got KB, I dont get their clause

    Compensation claims are required to meet the following eligibility criteria, as outlined on metrotrains.com.au:

    a claim must be made in the month in which the results are published.

    What dates are these results published? Tried googling quickly but I could find the answer.

    • Shadowsfury on 13/08/2025 - 11:37

      The month after the performance results relate to - hence why you can claim in August for the month of July.

    • ganjadeals on 13/08/2025 - 11:37

      I think the results published right now are for July 2025 - Metro Trains failed their Reliability target for July

      What did you choose for this question on the claim form - Claim up to the end of the month in which the results are published?

    • Tonetoro on 14/08/2025 - 11:07

      Same. Got the - SORRY, your claim does not meet the eligibility criteria

      Don't know why it's not working. It's August, results are published the next month. It's not like you can apply for July when July results aren't published right?

      PTV website shows my myki got used 20+ days in July.

      I did the application online and there is only entry for "Has your myki been touched on metro trains 10 days of July?"
      and the myki number.

  • mecusherb on 13/08/2025 - 08:57

    Oooh wow buy 10 get 1 free on an overpriced fare!

  • Gavman on 13/08/2025 - 10:44

    Trams and Trains are free anyways.. just avoid the gumbies

  • Terry25 on 13/08/2025 - 12:17

    if they do the same for the bus' reliability, everyone would get dozen of free ride every month

  • gaosong2101 on 13/08/2025 - 20:51
    +1

    Imagine if Sydney Trains also have this policy, they would literally be offering free travel day for every months

  • indium on 16/08/2025 - 07:52

    Can they credit digital google wallet myki?

    Tried anyway

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