Amazon Asking for a Stat Dec for Missing Waffle Maker

BabyChica on 03/09/2025 - 19:53
Last edited 04/09/2025 - 09:40 by 1 other user

Just wanted to share a recent experience and see if anyone else has encountered something similar.
I recently placed an order on Amazon AU for a Sunbeam Vertical Waffle Maker and some shampoo and sunscreen. The package was delivered promptly, but when I opened it, the waffle maker wasn’t delivered with my other purchases.

I contacted Amazon support straight away. The customer service rep was apologetic and told me they'd issue a refund for the missing waffle maker. I even got a follow-up email confirming that the refund was being processed.

Fast forward a week later, I still hadn’t received the refund, so I followed up again with Amazon support again. This time, I was told that in order to proceed with the refund, I now need to fill out and sign a statutory declaration stating that I didn’t receive the item and then email it back to them.

I was a bit surprised by this step, especially since they initially said the refund was already underway as well in sending me an email to confirm it. Has anyone else had to do this too? Previous interaction with Amazon never asked me to sign one for any previous issues, so I find this instance very odd.

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Comments

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  • teacherer on 03/09/2025 - 20:04
    +16

    After many, many, many, many amazon returns, I've never experienced that

    • AustriaBargain on 03/09/2025 - 20:33
      +23

      This isn't a return though, it's an item missing.

      • teacherer on 03/09/2025 - 20:35
        +2

        Correct, good observation

        • jv on 03/09/2025 - 20:44
          +25

          I hope you're not a teacherer…

  • Far Cough on 03/09/2025 - 20:15
    +2

    ive not received items worth hundreds and they just refunded me no worries.
    how old is your account?

    • BabyChica on 03/09/2025 - 20:25

      About 3 years old, with occasional purchases made periodically or when someone on ozbargain posts a good deal.

  • 7ekn00 on 03/09/2025 - 20:29
    -5

    Amazon didn't know Australia was a convict colony when they originally setup … since realising the con rate, they needed extra step to stem the $$$ loss :P

    • EightImmortals on 04/09/2025 - 07:51
      +15

      “The problem with Australians is not that so many of them are descended from convicts, but that so many of them are descended from prison officers.” Clive James.

  • AustriaBargain on 03/09/2025 - 20:33
    +1

    Why didn't you get the Cuisinart vertical waffle maker for the traditional round waffle?

  • Muppet Detector on 03/09/2025 - 20:33
    +5

    In the interim, they've come across some CCTV or other type of mechanism which indicates they think they did send the waffle maker.

    Now they're testing you to see if you will continue truthfully.

    If your story is legit, I can't imagine that they would have anything suggesting otherwise in which case, they're likely calling your bluff.

    Just make sure you don't use any external links/emails etc, complete the stat Dec and only upload it through authorized secure Chanel's.

    For completeness, I'd even include the total weight of what you did receive in the stat.

    • BabyChica on 03/09/2025 - 21:17
      +1

      I’m not appose in doing a Stat Dec, just confused since I’ve never been asked to do by Amazon before. So I’m just wondering why now I’m being asked to do one, when all the other times everything was fine.

      • Muppet Detector on 03/09/2025 - 21:49
        +5

        Prolly just a random spot check they do from time to time to keep people honest. This time they've tapped you on the shoulder. Next time, they'll test out somebody else.

      • lovesabargain77 on 04/09/2025 - 02:00
        +2

        I’m not appose in doing a Stat Dec, just confused since I’ve never been asked to do by Amazon before. So I’m just wondering why now I’m being asked to do one, when all the other times everything was fine.

        How many times in total have you put in a claim for missing items?

        • BabyChica on 04/09/2025 - 03:31

          First one. Other times I’ve ordered just had been either faulty and I just had to returned the item or damaged in transit, which then I had the option of keeping it and getting a full refund without sending it back. All of the times I have been talking with customer service had pretty easy and quick.

          • thestig on 04/09/2025 - 07:44
            +5

            @BabyChica:

            just confused since I’ve never been asked to do by Amazon before. So I’m just wondering why now I’m being asked to do one, when all the other times everything was fine.

            Why are you comparing "all the other times" to this time when you are saying this is the first time you have had a missing item? The other times are returns which is a different scenario and obviously don't need a stat Dec to prove anything as they are getting the item back.

      • trapper on 04/09/2025 - 10:55
        +1

        just confused since I’ve never been asked to do by Amazon before.

        How many times have you received a package from Amazon with items missing inside?

  • plmko on 03/09/2025 - 20:39
    +9

    The simple trick with Amazon is to end chat and start the chat again until you have the right answer.

  • djkelly69 on 03/09/2025 - 21:15
    +2

    Not exactly the same., but I had some ~$2 plastic containers turn up in a box from Amazon which was supposed to have a ~$600 VR headset in it.

    Did not have to give a stat dec in order for them to send out the proper item (although maybe they can look at item weight or similar?).

  • oscargamer on 03/09/2025 - 21:38
    +9

    Do stat dec. End of issue.

    • BabyChica on 04/09/2025 - 03:33

      No issue. Just wanted to see if anyone else had a similar experience to mine.

  • Mikefr on 03/09/2025 - 21:58
    +1

    Any chance a “Porch Pirate” knicked it?

    • BabyChica on 03/09/2025 - 22:20
      +1

      Nope. Collected that parcel from the delivery driver

  • jv on 03/09/2025 - 22:06
    -4

    Asking for a Stat Dec?

    So you still have 3 months ?

  • xuqi on 03/09/2025 - 23:56

    Why issue a refund and not check/send out a waffle maker? Did you ask for a refund?

    • BabyChica on 04/09/2025 - 03:27
      +1

      They offered the refund as an option for compensation and I took it.

  • dcep on 04/09/2025 - 03:47
    +8

    Not sure about Amazon but delivery docket should stat 1 of 1 or 1 of 2 parcel if it came in 2 packages.

    Then there should be weight of the package on the docket, that should match your shampoo and sunscreen without the waffle maker.

  • Stealtho on 04/09/2025 - 06:59
    -4

    The real is who buys suncream from Amazon lol

  • Tommyaka on 04/09/2025 - 09:16
    +5

    I assume Amazon are doing this to try and avoid or reduce fraud. I'd imagine it's easier for fraudsters to be prosecuted if they've made a false declaration.

  • c64 on 04/09/2025 - 10:06
    +1

    statutory declaration: munch munch … i definitely did NOT … munch munch … receive … munch munch … this tasty waffle maker

    • hipi on 04/09/2025 - 11:42

      You forgot the.. drips maple syrup on keyboard while typing comment on Ozbargain

  • wetsandwich on 04/09/2025 - 12:04

    It might be a new policy, or it might be so they can take action against the courier / delivery driver.
    Ultimately, you may as well do it..

  • Anthonese on 04/09/2025 - 15:22

    It happened to this guy too

  • jujube32 on 04/09/2025 - 19:54
    +1

    Yes, i have been asked for a stat dec by amazon. I ordered a vacuum, they claimed they delivered it based on gps tracking, but they didn’t have photo evidence, so maybe they delivered to wrong house nearby. I did the stat dec and got refund

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