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nbn FTTP or HFC 500/50 $64/Month for 6 Months (New Customers, $84.95/M Ongoing) @ SpinTel

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nbn FTTP or HFC 500/50 $64/Month for 6 Months (New Customers, $84.95/M Ongoing) @ SpinTel
Go to Deal
ktabz on 07/09/2025 - 10:27 spintel.net.au (2970 clicks)
Last edited 09/09/2025 - 12:28 by 2 other users

I have been searching for a good NBN deal and came across this one. Please refer to this deal https://www.ozbargain.com.au/node/913517 to read some comments. The following is copied and pasted from the original deal with slight changes:

CG-NAT by default. Opting out of CGNAT is $2/month.

nbn FTTP or HFC and new customers only.

Payment Method Processing Fee
MasterCard, VisaCard (Credit or Debit) 1.0% of the payment amount, plus GST
American Express, Diners Club 3.8% of the payment amount, plus GST
PayPal 2.6 % of the payment amount, plus $0.30 GST
Direct Debit from a Bank Account No processing fee

Note: Transactions can only be processed using Australian banks; banks from other countries are not accepted.

Common Billing Payment Queries.
Payment Method and it's Processing Fees.

Dynamic Public IP Address: You can request a dynamic public IP address, which allows you to configure port forwarding. This option comes with an additional monthly charge of $2 on top of your current plan.

Static IP Address: If you prefer a Static IP address, which remains constant and is ideal for reliable remote access to your network, you can request one for an additional $5 per month on a residential plan.

What is CG-NAT?.

T&Cs

SpinTel Referrals

Referral: random (146)

Referrer get monthly $5 off for every referee who signs up to an NBN plan, for as long as the referee stays with SpinTel
Referrer get monthly $1 off for every referee who signs up to a mobile plan, for as long as the referee stays with SpinTel

Internet Broadband FTTP HFC nbn

Related Stores

SpinTel
SpinTel

closed Comments

  • Far Cough on 07/09/2025 - 10:30

    Would this just be 1000/50??

    Home Turbofast 750/50 Mbps

  • Click_It on 07/09/2025 - 10:42
    +23

    Or there's Arctel for $50/month (first 6 months) provisioned at 1000/50 for a few more days before reverting to 500/50. CG-NAT disabled for free. Static IP also $5/month but free during September, charged from October.

    • shutuptakemymoney101 on 07/09/2025 - 21:02
      +1

      Do Arctel have POPS in all states now? I don't think they do.
      That would be an issue for any gamers looking for a new RSP.

    • wildstone on 08/09/2025 - 14:21

      I thought CG-NAT will be $5 too from Oct, is it going to continue to be free?

      • Click_It on 08/09/2025 - 15:58

        I think I misunderstood and CG-NAT will be $5.
        $55 is still very cheap.

        And I don't know about how many POPs they have (not a gamer sorry)

  • M00Cow on 07/09/2025 - 10:52
    +3

    i wonder how these cheaper companies handle the increased speeds on the backhaul.

    • Broden on 07/09/2025 - 11:54
      +10

      Congestion usually. At peak times.

      • [Deactivated] on 07/09/2025 - 16:16

        oh here we go, again…

    • killingtime on 07/09/2025 - 13:23

      They don't. Most Ozbargainers only care about sticker price, not backhaul (if they've even heard of it).

      • OMGJL on 07/09/2025 - 15:35
        +4

        this does sound a bit offending but sadly true….

        • [Deactivated] on 07/09/2025 - 16:17

          baseless claims, unless you know what you're talking about maybe not say anything. CVC is gone, so capacity is not an issue. everyone is much of a muchness now

          • killingtime on 07/09/2025 - 19:12

            @[Deactivated]: CVC and backhaul is different. Backhaul is mostly international capacity. CVC was still from NBN to ISP. Backhaul is not the same between ISPs because it's expensive.

            • [Deactivated] on 07/09/2025 - 20:18
              -3

              @killingtime: international transit is the all the same, same pipes. Just different level of optimisation.

              • killingtime on 07/09/2025 - 21:12

                @[Deactivated]: It's true. However different ISPs pay for different amounts of it to Telstra/Optus/TPG, the owners of the cables. It's not free. In fact Australia has some of the highest international transit costs. (I didn't downvote you for wanting to learn btw).

                A cheap ISP may sell 500/50 with only 50/10 international transit for example. A better one you will get the full rate

      • bcYield on 07/09/2025 - 18:35
        +1

        Most ozbers and many pro people only use a fraction of the speed on average.

        • [Deactivated] on 08/09/2025 - 10:26

          correct

  • adventurer on 07/09/2025 - 11:41
    +5

    I hate their Jordan bot

    • Bretttick on 07/09/2025 - 12:41
      +1

      The bot is useless. Weekends have no customer support, on the plus side looks like you can cancel your plan online in my account.

      First time I've seen it compared to the other companies I been with in the past

  • deagie on 07/09/2025 - 11:46

    I signed up with spintel waited 2 months to install the fiber the nbn contractors installed the lines i had to wait another 3 weeks for nbn to come out and say its working. In that time i cancelledd spintel and went with southern phone 1000/50 $79 for a year.

    • Murkymerv on 07/09/2025 - 12:38

      Yeah I find southern phone pretty good too , waiting for the speed upgrade from 100/20 😴

      • Bretttick on 07/09/2025 - 12:44

        Call them up. I was wondering when I was going to get my speed upgrade from spintel.

        Logged into my account, upgraded plan to 500/20 and saved $2-3 from the 100/20 plan

    • G14Classified on 12/09/2025 - 08:28

      im having a similar issue with getting the NBN installed via Arctel promo…..been a week now since the tech came out to install the box at home but have said there is another NBN issue on my street that they needed to escalate…. Do you mean that Southern Phone managed to get NBN to fix the issue faster? Or they just connected you once Spintel got NBN to sort the issue?

      • deagie on 12/09/2025 - 10:24
        +1

        I called spintel a bunch and the blokes came about 5 times, i ended up chatting with the install tech and asked if they get it sorted and done id give $100 tip their way.
        they finnished the job 1 day after and did alot of extra smal bits of things i had asked for the install.

        call spintel to let them know to contact nbn and they told me more then 3 weeks.
        i canceled them connected with southern phone and they got nbn booked that week.

        • G14Classified on 12/09/2025 - 15:14

          If only I could in touch with a NBN tech to slip em an incentive! Lol

        • G14Classified on 12/09/2025 - 15:35

          was there and issue on the southern phone side when you took out the service with them? Whilst you still had the spintel service order? Im tempted to just sign up with another provider to see if they can "sort" the issue faster

  • goliath on 07/09/2025 - 12:12

    Damn I connected to them less than 1 month ago and got $74/m for the first 6 months…

    • Murkymerv on 07/09/2025 - 12:39
      +1

      Ask , they can only say no 👍

  • donman92 on 07/09/2025 - 12:43

    Ah fark just as I cancelled my cancellation notice in order to redeem $85 for 500/50 but includes CGNAT and 5 days a month speed boost.

  • congo on 07/09/2025 - 13:03

    Work on the Vision network?

  • wetsandwich on 07/09/2025 - 13:10

    Even signing up for a mobile sim plan was tough with these guys. At some point it creates a randomised username and your email address can't be used, then at a later point you're expected to know what this is even though they don't email it to you. Maybe it was randomly shown on a submission page? It took a fair bit of arguing with bots before anyone could figure out why I couldn't log in or even reset my own password. I'd be worried about needing any 'real' support if low grade chat bots are the only support they have.

  • PerthMan96 on 07/09/2025 - 13:53

    sorry for the silly question - what is CG-NAT and why do people wish to have it disabled? is it like Privacy or Pirating related?

    • foxes28 on 07/09/2025 - 14:11

      Depends on your use cases. For most people it’s not applicable.

      https://www.aussiebroadband.com.au/blog/what-is-cgnat/

    • Vladdo on 07/09/2025 - 14:19
      +1

      Useful if you wish to have home servers being able to be seen outside of your LAN.

      • PerthMan96 on 07/09/2025 - 14:56
        +1

        like plex remote sharing?

        • OMGJL on 07/09/2025 - 15:41

          yes, if you want to host anything, and making it accessible via the public net, you can't have cgNAT (there's other alternatives, like CloudFlare Tunnel, or your own server + Reverse Proxy, etc)

          but rule of thumb is: you want to host anything that's external accessible, you can't have cgNAT.

          • PerthMan96 on 07/09/2025 - 18:36

            @OMGJL: is their anything that is worth the extra $5 some pay for Private server compared to public for free, if all u wanted was to share plex with parents in another house/ remote

            • BanannaMan on 07/09/2025 - 20:08

              @PerthMan96: Yeah just use a vpn with port forwarding, use tailscale (free vpn) funnel or just get a static ip if you're lazy. Don't use cloudflare as it's against TOS to share media through it.

            • OMGJL on 07/09/2025 - 22:55

              @PerthMan96: tailscale etc requires vpn client, where as public IP means you don't need anything for anyone to access you.

              though this is a double blade sword, it'll also add risk of your server being attacked.

        • skysurfer on 10/09/2025 - 09:42

          We're trying to get a Plex server accessible remotely on Southern Phone account and had it working for a while, now it wont work and we just cant get it going again. Very frustrating.

  • blaze on 07/09/2025 - 14:22

    Tried spinel recently. FTTP upgrade went smooth but their routing in QLD all goes thru Sydney so it just didn’t feel snappy. Switched to superloop much earlier than my 6 month intro offer and much happier.

  • 5secondrule on 07/09/2025 - 14:26
    +12

    I've had some truly miserable experiences with Spintel. Communication is sometimes fine but when you really need them they can become basically uncontactable with delayed wait times of 8+ hours for phone calls. At one point they stuffed around with their settings requiring the customer to change a setting on the router side, failed to tell any of their customers they did that and when the nbn connection inevitably failed due to not changing the setting, had massive wait times to tech support only to discover the fix is a 2 minute router setting change. To really cap it all off when I decided to finally leave them when I found them to be uncompetitive price wise, that's when I discovered that they pre charge you for the month and refuse to refund the difference if you leave mid month (it's within their contract, but it's still crap behavior).

    If you're churning for the 6 month cheaper bonus that's fine but remember to only leave 1 day before the month finishes and don't say you weren't warned about crap customer service.

  • donman92 on 07/09/2025 - 16:42

    How does superloop compare to spintel?

    • howard22 on 07/09/2025 - 18:24
      +1

      I think they're decent.
      Quick Customer service and relatively knowledgable on how to troubleshoot with you over the phone (assuming you are ok-ish with IT).
      I only exitted with them because of price, where other competitors offered better plans at cheaper rates (the whole new customer 6 month cheap deals).
      I'm Melbourne based on HFC

      • donman92 on 07/09/2025 - 19:08

        Sorry I meant how is spintel compared to superloop

        • dlovep on 07/09/2025 - 22:03

          Nah, a bunch of delay due to CG-NAT even when browsing, and nothing really mention the delay was due to CG-NAT, tried troubleshoot with their tech, yeah nah, suggest using IPv6 and changed DNS won't help, not sure what it's got to do with CG-NAT. Jump from superloop to spintel regret in an instant, will wait for month end to move out.

          • donman92 on 07/09/2025 - 23:47

            @dlovep: Sorry to hear that. Hope you get it resolved back with superloop.

  • SAU on 07/09/2025 - 17:44

    Whats the best deal for Perth at the moment? Currently in wireless through Pentanet but thinking signing up to some nbn deals just get my FTTN upgraded for free before they tell me I have to pay now (sometime in the future).
    Pentanet is pretty solid 120mbps and have never had issues. But thats pretty much at the top of their speed

    • gtech on 07/09/2025 - 22:44
      +2

      Mate these guys don't have a Perth pop. Look at leaptel, if you don't plant to churn and burn every few mts.

  • bcYield on 07/09/2025 - 18:31

    Soon our home internet will cost from $100 a month …

    No one can beat Arctel $50.
    https://www.ozbargain.com.au/node/921323

    • [Deactivated] on 07/09/2025 - 21:07
      +1

      In a couple of weeks you might change your mind.

  • Jagd on 07/09/2025 - 18:52

    Be careful about going with Spintel. They charge extra if you don't want CGNAT.

  • SchnozzBargain on 07/09/2025 - 18:59
    +2

    Beware with spintel if you're based in QLD. Unless something has changed they send all their traffic via Sydney which is a pain in the ass, I get 5ms ping to Brisbane with Leaptel vs probably 20-30ms with Spintel.

    • gtech on 07/09/2025 - 22:44
      +2

      Same in Perth!

    • Samwise on 13/09/2025 - 16:57

      Leaptel is the other one I was looking at. Sounds like the choice is easy now, Cheers for sharing!

  • redforever on 08/09/2025 - 09:52

    I upgraded my existing plan to the 500/50. I note that with i can get 500 down, my upload seems to be capped at 20. Will wait for the official nbn release of the new plan next week to see if it changes.

  • User988 on 09/09/2025 - 03:06

    I've just left SpinTel after getting frustrated at their customer service. Billing mistake on their part turned into hours of chatting with automated replies or spending far too long on hold on the phone.

  • Harrygw on 11/09/2025 - 09:17

    Spintel requre 30 days notice for cancelation ?

    • wholedamnpomme on 13/09/2025 - 09:35

      Seems like most ISPs require you to see out the month, i.e. not pro-rata'd. That's how I understood it for Spintel.

  • wholedamnpomme on 13/09/2025 - 09:41

    I'm currently waiting for my install to flick over. I thought I did my research but didn't know about the QLD-via Sydney routing. 😞
    But as long as it's at least equiv to 100/20 it'll keep the little gamer in the house from complaining!

    • shutuptakemymoney101 on 13/09/2025 - 11:35

      Low latency is probably more important than raw speed for most gamers, you might well still hear complaints.

  • baz man on 16/09/2025 - 22:24

    hello, i normally churn through superloop, and spintel every 6 months, i find them both easy as they use dynamic ip address without needing to go into the router to update the username, does anyone know much about other providers like TPG, aussie broadband, origin, vodafone, optus etc (i believe exetel and tangerine uses an username and required login into the router)? thanks in advance

    • fattymattyd on 16/09/2025 - 22:56

      I haven't been with ABB for a while now, but the few times I've been with them, they used a Dynamic IP.

      Been with Tangerine previously and they used PPPoE.

      • Twix on 18/09/2025 - 21:20

        Aussie BB and new Tangerine customers use IPoE (Dynamic IP).

    • shutuptakemymoney101 on 18/09/2025 - 20:09
      +1

      Unless things have changed (and they might have) it is usually only the ISP's that use Vocus that require PPoE as the authentication method.

      New connections with Exetel now use IPoE.

      • Twix on 18/09/2025 - 21:32
        +1

        That is right. Dodo, TPG and iiNet use PPPoE.

    • Twix on 18/09/2025 - 21:19
      +2

      Old Exetel and Tangerine customers use PPPoE, username and password.

      New Exetel and Tangerine customers use IPoE.

      IPoE: Aussie BB, Buddy Telco, Superloop, Origin, Optus, amaysim, Telstra, Belong, Exetel, Tangerine, More, Launtel, Leaptel, Neptune Internet.

  • lebeegees on 07/10/2025 - 12:20

    Got accepted for spintel and changed company for $65 500 deal, AFTER the change they retracted it, saying I don't meet eligibility despite the fact I am a new customer? I don't even want to bother chasing so I'll churn targeting around 30 days.

    Guess I should login and give them notice so they don't over charge me.

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