nbn FTTP 500/50 $64/M for 6 Months (New Customers, $84.95/M Ongoing) @ SpinTel

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I have been searching for a good NBN deal and came across this one. Please refer to this deal https://www.ozbargain.com.au/node/913517 to read some comments. The following is copied and pasted from the original deal with slight changes:

CG-NAT by default. Opting out of CGNAT is $2/month.

nbn FTTP and new customers only.

Payment Method Processing Fee
MasterCard, VisaCard (Credit or Debit) 1.0% of the payment amount, plus GST
American Express, Diners Club 3.8% of the payment amount, plus GST
PayPal 2.6 % of the payment amount, plus $0.30 GST
Direct Debit from a Bank Account No processing fee
Note: Transactions can only be processed using Australian banks; banks from other countries are not accepted.

Common Billing Payment Queries(articles.spintel.net.au).
Payment Method and it's Processing Fees(articles.spintel.net.au).

Dynamic Public IP Address: You can request a dynamic public IP address, which allows you to configure port forwarding. This option comes with an additional monthly charge of $2 on top of your current plan.

Static IP Address: If you prefer a Static IP address, which remains constant and is ideal for reliable remote access to your network, you can request one for an additional $5 per month on a residential plan.

What is CG-NAT?(articles.spintel.net.au).

T&Cs

SpinTel Referrals

Referral: random (151)

Referrer get monthly $5 off for every referee who signs up to an NBN plan, for as long as the referee stays with SpinTel
Referrer get monthly $1 off for every referee who signs up to a mobile plan, for as long as the referee stays with SpinTel

Related Stores

SpinTel
SpinTel

Comments

  • Would this just be 1000/50??

    Home Turbofast 750/50 Mbps

  • +22

    Or there's Arctel for $50/month (first 6 months) provisioned at 1000/50 for a few more days before reverting to 500/50. CG-NAT disabled for free. Static IP also $5/month but free during September, charged from October.

    • +1

      Do Arctel have POPS in all states now? I don't think they do.
      That would be an issue for any gamers looking for a new RSP.

    • I thought CG-NAT will be $5 too from Oct, is it going to continue to be free?

      • I think I misunderstood and CG-NAT will be $5.
        $55 is still very cheap.

        And I don't know about how many POPs they have (not a gamer sorry)

  • +3

    i wonder how these cheaper companies handle the increased speeds on the backhaul.

    • +10

      Congestion usually. At peak times.

      • oh here we go, again…

    • They don't. Most Ozbargainers only care about sticker price, not backhaul (if they've even heard of it).

      • +4

        this does sound a bit offending but sadly true….

        • baseless claims, unless you know what you're talking about maybe not say anything. CVC is gone, so capacity is not an issue. everyone is much of a muchness now

          • @SpeedAU: CVC and backhaul is different. Backhaul is mostly international capacity. CVC was still from NBN to ISP. Backhaul is not the same between ISPs because it's expensive.

            • -3

              @killingtime: international transit is the all the same, same pipes. Just different level of optimisation.

              • @SpeedAU: It's true. However different ISPs pay for different amounts of it to Telstra/Optus/TPG, the owners of the cables. It's not free. In fact Australia has some of the highest international transit costs. (I didn't downvote you for wanting to learn btw).

                A cheap ISP may sell 500/50 with only 50/10 international transit for example. A better one you will get the full rate

      • +1

        Most ozbers and many pro people only use a fraction of the speed on average.

        • correct

  • +5

    I hate their Jordan bot

    • +1

      The bot is useless. Weekends have no customer support, on the plus side looks like you can cancel your plan online in my account.

      First time I've seen it compared to the other companies I been with in the past

  • I signed up with spintel waited 2 months to install the fiber the nbn contractors installed the lines i had to wait another 3 weeks for nbn to come out and say its working. In that time i cancelledd spintel and went with southern phone 1000/50 $79 for a year.

    • Yeah I find southern phone pretty good too , waiting for the speed upgrade from 100/20 😴

      • Call them up. I was wondering when I was going to get my speed upgrade from spintel.

        Logged into my account, upgraded plan to 500/20 and saved $2-3 from the 100/20 plan

  • Damn I connected to them less than 1 month ago and got $74/m for the first 6 months…

    • Ask , they can only say no 👍

  • Ah fark just as I cancelled my cancellation notice in order to redeem $85 for 500/50 but includes CGNAT and 5 days a month speed boost.

  • Work on the Vision network?

  • Even signing up for a mobile sim plan was tough with these guys. At some point it creates a randomised username and your email address can't be used, then at a later point you're expected to know what this is even though they don't email it to you. Maybe it was randomly shown on a submission page? It took a fair bit of arguing with bots before anyone could figure out why I couldn't log in or even reset my own password. I'd be worried about needing any 'real' support if low grade chat bots are the only support they have.

  • sorry for the silly question - what is CG-NAT and why do people wish to have it disabled? is it like Privacy or Pirating related?

    • Depends on your use cases. For most people it’s not applicable.

      https://www.aussiebroadband.com.au/blog/what-is-cgnat/

    • +1

      Useful if you wish to have home servers being able to be seen outside of your LAN.

      • +1

        like plex remote sharing?

        • yes, if you want to host anything, and making it accessible via the public net, you can't have cgNAT (there's other alternatives, like CloudFlare Tunnel, or your own server + Reverse Proxy, etc)

          but rule of thumb is: you want to host anything that's external accessible, you can't have cgNAT.

          • @OMGJL: is their anything that is worth the extra $5 some pay for Private server compared to public for free, if all u wanted was to share plex with parents in another house/ remote

            • @PerthMan96: Yeah just use a vpn with port forwarding, use tailscale (free vpn) funnel or just get a static ip if you're lazy. Don't use cloudflare as it's against TOS to share media through it.

            • @PerthMan96: tailscale etc requires vpn client, where as public IP means you don't need anything for anyone to access you.

              though this is a double blade sword, it'll also add risk of your server being attacked.

  • Tried spinel recently. FTTP upgrade went smooth but their routing in QLD all goes thru Sydney so it just didn’t feel snappy. Switched to superloop much earlier than my 6 month intro offer and much happier.

  • +11

    I've had some truly miserable experiences with Spintel. Communication is sometimes fine but when you really need them they can become basically uncontactable with delayed wait times of 8+ hours for phone calls. At one point they stuffed around with their settings requiring the customer to change a setting on the router side, failed to tell any of their customers they did that and when the nbn connection inevitably failed due to not changing the setting, had massive wait times to tech support only to discover the fix is a 2 minute router setting change. To really cap it all off when I decided to finally leave them when I found them to be uncompetitive price wise, that's when I discovered that they pre charge you for the month and refuse to refund the difference if you leave mid month (it's within their contract, but it's still crap behavior).

    If you're churning for the 6 month cheaper bonus that's fine but remember to only leave 1 day before the month finishes and don't say you weren't warned about crap customer service.

  • How does superloop compare to spintel?

    • +1

      I think they're decent.
      Quick Customer service and relatively knowledgable on how to troubleshoot with you over the phone (assuming you are ok-ish with IT).
      I only exitted with them because of price, where other competitors offered better plans at cheaper rates (the whole new customer 6 month cheap deals).
      I'm Melbourne based on HFC

      • Sorry I meant how is spintel compared to superloop

        • Nah, a bunch of delay due to CG-NAT even when browsing, and nothing really mention the delay was due to CG-NAT, tried troubleshoot with their tech, yeah nah, suggest using IPv6 and changed DNS won't help, not sure what it's got to do with CG-NAT. Jump from superloop to spintel regret in an instant, will wait for month end to move out.

          • @dlovep: Sorry to hear that. Hope you get it resolved back with superloop.

  • Whats the best deal for Perth at the moment? Currently in wireless through Pentanet but thinking signing up to some nbn deals just get my FTTN upgraded for free before they tell me I have to pay now (sometime in the future).
    Pentanet is pretty solid 120mbps and have never had issues. But thats pretty much at the top of their speed

    • +2

      Mate these guys don't have a Perth pop. Look at leaptel, if you don't plant to churn and burn every few mts.

  • Soon our home internet will cost from $100 a month …

    No one can beat Arctel $50.
    https://www.ozbargain.com.au/node/921323

    • In a couple of weeks you might change your mind.

  • Be careful about going with Spintel. They charge extra if you don't want CGNAT.

  • +2

    Beware with spintel if you're based in QLD. Unless something has changed they send all their traffic via Sydney which is a pain in the ass, I get 5ms ping to Brisbane with Leaptel vs probably 20-30ms with Spintel.

    • +1

      Same in Perth!

  • I upgraded my existing plan to the 500/50. I note that with i can get 500 down, my upload seems to be capped at 20. Will wait for the official nbn release of the new plan next week to see if it changes.

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