Pricing seems pretty good.
Have never heard of them. Not sure about quality.
FAQ
Does Arctel support Static IPs?
We can assist with offering a static IP if your plan includes an Arctel supplied modem. Once you have signed up, email us with your order number and let us know.
Mod 6/9: CGNAT Opt-Out - Pay $5/Month for a Static IP address.
itsowned by Triforce
is Triforce good?
gpts said…
/s
@PS2isBetterthanPS3: ABN on website points to some Baulkham Hills location. They've only been around a year? Never heard of these guys. YMMV. Worth a shot for $50 and churn out but letting others go first!
@PS2isBetterthanPS3: Why don't you do the extra step of verifying what it says from the sources it gives you instead of spreading misinformation? Did you learn nothing in school about using Wikipedia the same way?
Indeed we are part of Triforce & hub by Triforce! Looking forward to having your support with the ARCTEL brand & offering too.
@ARCTEL
I’ve been waiting for my new connection to become active for the past two days. My previous provider disconnected my service, so I’ve been completely out of network during this time. I’ve contacted Arctel customer care multiple times, and each time they’ve assured me the connection will be active “within the next four hours”—but this has been the same response every time I’ve called, four times now.
I have activated the connection and seems like downloads speed is really good, but the upload speed seems to be 0 at times. Will monitor the service and if unhappy will cancel
Assuming you mean chatGPT? It's not a source of information, it's a content creation engine. If you need to find out actual information then use a search engine.
have you tried google these days?
using duckduck go / kagi
Just a heads up, these lot require a 30 day cancellation notice.
They can’t make it stick.
Fair trading says that can’t take payment for a service the don’t intend to provide, and since I’m switching to a different NBN. They agreed to not charge the next month’s bill.
Are you sure? Superloop has the same thing. Any reference?
I did the same: told Exetel I wasn't going to pay because it wasn't legal under contract law, and they then agreed to waive the charge for me too.
@FiXXXeR: Clever loophole. What if you have fttp with 4 ports - they could argue that the onus is on you to get the new connection on the other port and you could have abided by maintaining their service or something
Prob not worth the hassle to them, just let you go hopefully
Annoys me too these companies with 30 days notice, I won’t join one for nbn.
@dammit: I checked with tpg and they couldn't activate an 1000/50 connection alongside my existing 1000/50 SL service.
My nbn type is FTTP with 4 ports.
@FnmdpNmsl: I believe the limit per NTD was 1.3Gbps aggregate but I guess that will be changing in September
the limit per NTD was 1.3Gbps
I was informed this is a physical technical limit of the 10yo NTD we've all got installed.
Not sure what the plan is in September to upgrade all these?
@FiXXXeR: so just telling them their t&c is actually violating the Fair Trading Act? we probably have 10k people got stuck with superloop because of the hassle of 30 days notice period.
I was calling SL to ask to price match a competitor. They couldn't so I asked for disconnections. They advised that I couldn't disconnect immediately due to their 30 day policy. I stated that would push me into another billing cycle and that I flat out refuse to accept this BS. Zero debate - it was done immediately.
@looks: Simply get a new connection without calling superloop. With the new service, they should ask your NBN account (see superloop bill), thats what you all need.
Sign up and the previous connection automatically disconnects as the same port is used for new connection.
Superloop will send you an email that they are said to see you go. Call after few days and ask them that you paid for full month and got X days of service. They will do the refund.
If your billing is less than 10 days left, I wont worry about the refund.
It doesn't look like a sound argument. I believe they do intend to provide the service until the end of the notice period. It is you who choose to ignore that fact and churned. I suspect they just let it go and not wasting their time to avoid a nasty situation.
Interestingly, chatgpt give answers like that:
⚖️ What Fair Trading / ACCC actually says
Australian Consumer Law allows businesses to:
- Charge fees in accordance with the contract, as long as the terms are not unfair and are disclosed up front.
- Require reasonable notice for service termination — especially for services that operate on billing cycles.
The ACCC and Fair Trading bodies do not prohibit 30-day notice policies — in fact, they uphold them if the terms are clear.
You could only challenge it if:
- The 30-day policy wasn’t in your agreement, or
- It was buried or hidden unfairly (which might violate transparency rules).
To be fair, a 30-day disconnection notice is not reasonable when it comes to NBN. It isn’t like they need a technician to come disconnect it and NBN don’t need a notice. So they get to just pocket the money and pass nothing to nbn when a customer forgets to notify them early.
My access to the member portal was automatically revoked (ie. no way to change payment detail) after I churned from Exetel. Provided this, their no intention to supply is substantiated and they cannot bill me for "broadband" service.
why would it be nasty if they are right. thats the customers fault.
Don't they All?
No.
Which ones don't? All the ones I've used have 30 day cancellation
@Bretttick: Notice period is not really normal. Superloop sticks out to me. Aussie Broadband do not require it and even do pro-rata refunds (I just left them for SL).
@FerreroRocher: When I was with superloop they did. I made a complaint to accc to get refund.
Abb ok, so that's only 1. You made it sound like it's rare 🙄
@Bretttick: Tpg do. Just cancelled with them. You not only have to have 30 days notice, but you'll need 30 mins to tell them 30 times you want to cancel.
@brifog: That's not what the customer service said to me. I have saved their conversations in my emails just in case.
@rustyshackleford: From Leaptels CIS: "Leaptel’s NBN™ Internet plans are supplied on either a no
lock-in contract term (customers are able to terminate the service by
giving 30 days’ notice)".
Also from their website: "While we request 30 days notice to cancel month-to-month services, you can cancel these services at any time in the month."
To be clear, they pro rated my bill when I asked nicely.
@brifog: I'm with Leaptel and have referred heaps of people to them as well and I didn't know this. For some reason I've been under the impression there was no 30 day cancellation and now I'm annoyed at myself. I really hate this tactic and I thought that Leaptel would have been above it.
How does that work when you cancel mid month?
Asking because I need to cancel extel and give them 30 days notice.
Unlikely to get a pro-refund. Best to give 30 days notice and align it with the end of your billing cycle.
When's the billing cycle start, when you get your invoice issued or when it's due? It's been a while since i've changed ISPs, do we usually pay 1 month in advance so we need to cancel the day before the invoice gets issued i'm guessing?
@johnnytran: Depends on the ISP. Check the invoice. It will have an issue date, a due date and a period of service. The end of the period of service is the date you want to cancel.
I cancelled my SuperLoop NBN about one week ago. They requried a 30 day notice so I'm still with them until that 30 days end.
The last bill for me is calculated on the remaing days in the billing cycle. So say I use 20 days in that month (not the calendar month, it's different for different people depends on the date it was activated) I pay roughly 2/3 of the monthly charge.
Tempted but worried about International routing.
Worst case you can mudfish for 6 months 😅
They use Opticomm, which is Vocus Connect International Backbone. Should be decent peering.
how did you find this information? just curious
He's likely in the industry lol
Might have it wrong here, early morning google searching and I didn't realise it was an article about them partnering with Opticomm to provide Opticomm services - not for upstream of their NBN plans.
Appears outdated too as they don't appear to offer Opticomm now. I can't actually find anything on the company at all anywhere that's up to date. If someone connects, I'd love to know what ASN they use. Find out your IP and plug it into here: https://tools.iplocation.net/ip-to-asn
Can determine peering then from the ASN
Hi, for NBN aggregation we are primarily using the SL network, combined with Vocus & Telstra. As our customer density grows, we will continue to expand & build directly to NBN POI’s.
We do operate our own Layer 2 network across Australia, so the ground work to expand here is already in place.
International peering is via Hurricane / Vocus & Superloop. Should not be any concerns, but happy & looking forward to the feedback!
Is this cgnat? I don't know what that is exactly except the consumer may have issues when connecting their servers security cameras etc from overseas and also will come across a lot of verification processes when paying online etc. Can you please clarify?
Currently yes, we will have options for a static IP address in the next 30 days. Triforce (parent) operates an enterprise network today, with a substantial pool of addresses, we are working on integrating & bringing these valued features online as a priority.
Awesome, i looked at your plans and wondering are you gonna launch 2Gbps in few weeks time when released ?
cgnat?
The rep replied:
for NBN aggregation we are primarily using the SL network, combined with Vocus & Telstra
International peering is via Hurricane / Vocus & Superloop
Are these any good? Does above mean it's cgnat? or is it another thing altogether. I don't have a clue, but I travel overseas and don't want to encounter any issues when accessing my security cameras (reolink) etc. Also during online purchases etc, I don't want to go through heaps of verifications etc.
Currently on Superloop and they've been great, but want to move on due to price.
Answer I got:
Thanks for your query, Yes you can choose to opt out of CGNAT. You will get a static public IP in this case.
You just have to send us an email once you place your order and we will make it happen.
And pay for static ip or free?
Rep said CGNAT opt outs are coming.. So atm Yes you are forced to CGNAT
Spoke to them today, opting out of gnat is possible. Did it today….
This is a legit company guys? it's my first Internet company I'm my home
I'm my home too
Im my home and your home too
Im no money no home
This is a legit company guys?
You tell us - you own it!
it's my first Internet company
You're not buying the company, just their services.
This seems like a good deal but would absolutely 100% wait for feedback on the company from the broader community first.
Why dont u try first and give feedback to broader community,?
Too hard, let others do work for me.
Absolutely
I get what you’re saying, I didn’t mean for it to come off as lazy. I know there’s a lot of knowledgeable people around Australia that know what/how to assess this new company. I can judge price and speed and that’s about it, but there’s already people below talking about peerings and I’m sure there’s much more to assess. I also had in mind more like Whirlpool forums (which I checked and didn’t find a mention of Arctel on) and even ISP review websites, both would give me more confidence that the company is real and won’t leave us stuck fighting a fake bill or without a solid connection.
Hi, we have been providing enterprise telco services for years, along with Triforce as a parent which has been established for over 20 years.
Hub by Triforce (consumer retail) & Arctel (consumer ISP) are newer projects, but operated within the same company.
I forgive you!
The fact there is a rep in here responding to comments is a positive first step.
My superloop contract cutoff is tomorrow night so I’ll jump on arctel tomorrow and let you guys know if it’s good or not. Sydney based.
Thanks for taking one of the team! give us some context? are you FTTP?
HFC
How's it been? too soon?
@kobeduck: It's fine. It works. Support lady was Australian and also patient. Speeds are the same as on Superloop. No experiences of downtime/maintenance yet (though it's only been two days so too soon to tell). For the most part if you have a simple and basic home network, you'll be fine.
I have VLANs so I had some issues pertaining to CGNAT. I needed to tweak some router config to get certain sites to work, since a VLAN wasn't resolving DNS correctly. If you must have CGNAT opt-out, you'd best wait the 30 days as the rep said, or buy now and plan the cutover to be in the future. I had a chat with the engineer who must've been offshore, and he sounded clueless what I meant by CGNAT.
Did you cancel last month?
30 day cancellation policy
Contract ending differs to cancellation?
Called to cancel 30 days ago.
Order placed 9:31am (selected immediate)
Email received 9:32am
10:30am, no change or updates
Previous experience for me is these connections cutover fast, but they stated in their FAQ a common timeframe of 1-5 to manage expectations.
1-5 hours or days?
@BatmanBeer: 1-5 days is way too long in this day in age - hopefully they make it automated in the future.
3.5 hours later, still no update. Called support, they said they're getting hammered with orders. Expect connection between today or tomorrow, so hold on to your seats.
5:38pm still no update, service not activated.
@G-Shock: There is no rush for me. Just letting others know what the expectations are. Others might be in the position of no internet or comms update from an ISP. Perhaps they’re not available for the cutover, or have screaming wives or husbands to answer to.
PS2isBetterthanPS3 on 25/08/2025 - 22:27 Comment score below threshold.
