Carbon Comms is bringing you even better value on fast NBN plans 🚀
| Plan speed | Monthly fee |
|---|---|
| 500/50 Mbps | $80/month |
| 750/50 Mbps | $89/month |
| 1000/100 Mbps | $99/month |
✅ Static IP (IPv4) included
✅ No CGNAT
✅ No lock-in contracts
✅ Great prices for everyday Australians
Sign up today at 👉 www.carboncomms.com.au
Ready when you are :)
Geez, for a company that i've been hearing so many good things about, including friendly, personal service, I'm disappointed to read the below on your "fees & charges" page. It makes me wonder if I'd want to be with a company who has such a draconian, strongly-worded, decidedly unfriendly page on their site that's obviously written by a lawyer (or copied from something written by a lawyer). Just saying. There are much customer-friendly ways of saying all that. Maybe every company is like this now, but that's just sad if that's true.
Surely the way to handle a customer who may be having financial difficulties (especially these days) is NOT to pile even more financial hardship on them, especially without so much as even a reminder email, asking them to contact you if they are having difficulties.
I've been contemplating churning to your company when my current "deal" ends, but this makes me wonder if that's a good idea. And for anyone that decides to neg me for my feedback, it's MY opinion & I'm entitled to it, whether you agree with it or not. Isn't it better that I give this feedback to a young company than silently just go elsewhere?
Overdue Accounts Incur Debt Collection Processes & Fees
Any accounts not paid by 14 days after the due date, will have all services barred. Customer bills are always due by 15th of the month, therefore overdue accounts will have all services barred on the 29th of the month.
Accounts in arrears 30 days or more will see the services terminated with all outstanding moneys becoming due and payable immediately.
Further, you will indemnify us and will be liable for, all loss and damage, out-of-pocket expenses and all other reasonable expenses and disbursements incurred by us in this matter, including but not limited to legal costs on a solicitor/own basis, Search fees and debt collection costs (as if the debt had been collected) and any other contingent expenses incurred by us for the enforcement of any obligations we are at liberty to take against you, for the recovery of moneys owed by you to us.
What does this have to do with "No CGNAT"?
@oooooooo ahhhhhhh: @oooooooo ahhhhhhh, not that i should really have to explain myself to you, @YawningTrooper58 said "Makes me wanna switch from Exetel right away" & I replied to @carboncomms reply "Ready when you are :)". I'd been considering switching to carbon comms & was giving feedback to the owner. So as far as i'm concerned, there's nothing wrong with my comment. was it the BEST place to put it, maybe not. but hopefully you can see how my comment ended up where it is.
An ISP thats been around since 2018
An ISP thats been around since 2018
If you mean Exetel they’ve been an ISP since 2004
Superloop - I opted out of CGNAT via chat a few days ago - no charge.
I have a static IP with them too - no charge.
They charged me $10 a month for Static IP though
@blx: You can opt out without get a static IP.
You might be asked a reason for why you need to opt out…
I just switched from exetel. Need to pick a start date 30 days from now. I think they've screwed up by offering only one plan that I don't qualify for with my address.
Me too, I rang exetel and the refuse to disable CG nat on the one plan, I'm out! Kents!
for any reviews in regards to us being genuine we 100% are see below link to Whirlpool Forums
https://forums.whirlpool.net.au/thread/3vw4yjyr
Irony
not really - we've had the question before just being honest.
jv how are you 300 years old and have never learned that Whirlpool is where the Old Knowledge about ISPs is stored?
hes allergic to learning things
thats funny!! Whirlpool has been around for sooooooo long!!
Do you have a PoP in Melbourne?
Sydney only and IPv6 is not available.
we are working on Layer 3 with ABB and will be in all POP within 12 months
Hi op, will not having a PoP in Melbourne have effects on performance? If so, would it be peak speed or more related to traffic and dropout.
around 10-12 ms extra latency - may only matter if you are a day trader or competitive FPS gamer or similar
@carboncomms please sharpen up your opticomm prices
@RR88 We are my friend we got new prices commencing 28/09/2025
25/5 Mbps – $65
25/10 Mbps – $65
50/20 Mbps – $85
100/20 Mbps – $99
100/40 Mbps – $99
250/25 Mbps - $115
250/100 Mbps – $130
500/200 Mbps – $165
500/50 Mbps – $99
750/50 Mbps – $115
1000/50 Mbps – $119
1000/100 Mbps – $125
1000/400 Mbps – $195
OptiComm pricing is different to nbn pricing.
@Twix: Correct. What I don't get is why OptiComm increased their pricing the last time NBN increased wholesale pricing but now their pricing has gone up for the same speeds which NBN is not charging extra for. Opticomms monopoly in estates has made them greedy!
@ganjadeals: The government knows what Opticomm is doing, they knew what they were going to do, they chose to let this happen.
Developer said this house would be "NBN ready", specifically asked if that was NBN or Opticomm, they said NBN, now paying extra for no competition of network with an Opticomm only connection that cost +$250 install over NBN's $300 ($550).
The government is who should be at blame, Opticomm is just doing what the gov is allowing them with their per house monopoly.
for what its worth that is still more than companies like superloop..
Still waiting for for further price reductions on:
250/100
500/200
500/50
1000/400
@carboncomms: i have seen the wholesale pricing, i appreciate it is a volume game the lower you go but i think you could probably capture large markets by having a mid tier speed pack, perhaps 250/25, at sub $90
nb the wholesale prices i did see were a little while ago, i can see that it is popped up a bit since then but the point remains. there is not much that a customer would consider good under $100
Normal price is cheaper than Superloop
Superloop was $20 a month more for the same speed with Static IP and CGNAT
What transit/ backhaul do you guys use OP?
ABB
Hey OP, thanks for prompt reply, with upgrading from 1Gbps to 2Gbps, when I place the order, so like will NBN or you guys send out a new NTD unit? I don't think existing NTD supports 2Gbps?
NBN supplies ISPs with the new NTDs, and then they are responsible for sending them to customers. I found this out earlier today after trying to upgrade.
The previous nbn FTTP and HFC NTD have Gigabit ports.
| New nbn NTD | Ports | Is a New nbn NTD Required? |
|---|---|---|
| nbn HFC 1-port NTD | one 2.5GbE RJ45 port (orange) | Yes (installed by an nbn technician or delivered to you) |
| nbn FTTP 1-port NTD | one 2.5GbE RJ45 port (orange) | Yes (installed by an nbn technician) |
| nbn FTTP 4-port NTD | one 10GbE RJ45 port (grey) and three 2.5GbE RJ45 ports (orange) | Yes (installed by an nbn technician) |
For ongoing nbn plans, the prices are good.
@Wrongguy thank you
where is your support/call center located?
NSW - We have both onshore and offshore team
How many staff do you have or are you captain and crew until you grow a little :)
Any plans on 2Gbps ?
Can confirm it's onshore, I spoke to a really helpful & patient dude not long after I transferred in last month.
Thank you sir
Why IPv4, not IPv6?
not available to us yet.
Oh.
Is IPv6 on the roadmap for the future?
waiting for some deals on opticomm plans.
would you guys be offering higher speeds when opticomm allows beyond 1Gbps?
Yes we will be. Opticomm new prices coming to us 28/09/2025
excellent, thanks for that.
how can I know if I will need NTD upgrade or not?
if needed, is this arranged by opticomm or do we have to pay for it?
No clear details yet for it
Commenting to stay tuned, wouldn't mind a fixed deal price with a fixed IP, the churn life gets tiring.
I've jumped on to the 850/50 plan, no CGNAT as my primary reason. This plan is doing it's job. Very happy with it.
Whats your cancellation policy? Any 30 days shenanigans?
No, it's month to month
Superloop charged me for an extra month when I churned to Carbon Comms when they refused to price match the normal price
This 👆. I don't ask anymore I Just cancel 5 month to be sure
Remind me in 6 months and i will haha Just signed with Superloop for the 6 months offer but this looks perfect for after thats over.
Remember to cancel a month early or you will pay for an extra month
Ohh good call ill set a reminder!
500/200 is very appealing but just can't do it for the price. I think $120 would be the sweet spot
Superloop do it for $110 with a static IP if you have an ABN.
*$125 after the 6 month promo period.
unless you find some referrals….
@greater mimic
$105 500/200 we do it for Business Service (Gold Bundled)
New nbn® Business-Grade Plans
Launching September with enhanced SLAs:
• Business Essential (Bronze) – 12-hour fault response
• Business Pro (Gold) – 4-hour fault response
Interesting thanks. Do you just need an ABN to access that plan?
Is this a regular price? not just a 6-month / 1-year offer?
ongoing
I'm with buddy telco, if you opt for static ip there is no CGNAT either. but its $10 more than this.
It’s only $5 more for the 1000/100. More proven company, and everything is self manageable, plus they have more PoPs. No brainer at this stage imo, but might consider carbon once they get Melb sorted
Great prices for everyday Australians
Unless you require a PoP in your location
I'm more looking into higher upload speeds (100mbps+). Does anybody know why there's a price difference between the same 250/100 plan?
One section states its $105/month, another $85/month (bronze bundle) and $99/month (gold bundle).
What's this bronze/gold bundle? I can only assume they discount it if you bundle with one of their other services.
@dude777
New nbn® Business-Grade Plans
Launching September with enhanced SLAs:
• Business Essential (Bronze) – 12-hour fault response
• Business Pro (Gold) – 4-hour fault response
Available with speed tiers like 100/40, 250/100, and 1000/400 Mbps.
This seems a little bit too good to be true. Ongoing as well, all legit ?
legit and ongoing
$99 for the 1000/100, any extras ? Transaction fee and etc ?
Do you have an ASN and where do you peer?
Will be jumping on as soon as my dumb modem offer is paid through from superloop!
The critical information pdf still has the old speeds.
https://cdn.shopify.com/s/files/1/0580/4444/8957/files/criti…
Makes me wanna switch from Exetel right away