Carbon Comms is bringing you even better value on fast NBN plans 🚀
| Plan speed | Monthly fee |
|---|---|
| 500/50 Mbps | $80/month |
| 750/50 Mbps | $89/month |
| 1000/100 Mbps | $99/month |
✅ Static IP (IPv4) included
✅ No CGNAT
✅ No lock-in contracts
✅ Great prices for everyday Australians
Sign up today at 👉 www.carboncomms.com.au
Hello, happy to sign up if you have CIS updated to reflect the new pricing/speed, as for example 500/50 is showing as $99/month (instead of $80/mth) in CIS and i'm reluctant to sign up when formal documents differ from the 'offers' pls…
Is there a legal reason you need DOB and drivers licence details when signing up, don't remember having to provide that for other ISPs?
That’s hella sus
Maybe you want a malicious neighbour to change your ISP, most people don't! Hence proof of address!
You can’t do that without AVC ID I thought
oh hell no
Correct not needed for Home NBN. Unless they use the same profile setup page for mobiles + internet customers.
Just signed up to 1000/100 churning from Leaptel, waiting for my confirmation email. Hopefully goes well considering I am in Brisbane and no PoP up here yet.
Got connected in about 10-15 minutes. Speeds as expected, waiting to get my pro-rata refund from Leaptel now.
https://www.speedtest.net/result/18235595625
I think i have another few months on my existing leaptel contract… this seems like an excellent churn given that ISP's dont seem to want to reward loyalty anymore.
Just connected. Speed same, however ping higher…not sure why.
Pop in Sydney only
I am in Sydney.
Dang that rules me (Perth) out
Sounds pretty good! Rep, do you offer landline number with NBN plans? Looking at migrating my in-laws away from Telstra but they still have a home phone so it limits options.
Just port the home phone to crazytel with their $0 PAYG plan, get a grandstream HT801 or some other analogue phone adapter and then you don't have to worry about phones with ISPs.
https://knowledge.crazytel.com.au/en/knowledgebase/article/g…
@azukay @renza I had planned on doing that, even got a Grandstream, but then realised the landline is tied to the Telstra plan. If I port out the landline it cancels the internet plan, so they'd be without internet. Then would have to signup for a new service elsewhere and they wouldn't have internet until it goes through.
EDIT: Nvm, I got that the wrong way around. If I transfer the NBN service first it'll cancel the landline. I think I had planned to do this a while back, hence the Grandstream purchase, but life got in the way. Will get the in-laws back onto it.
Have you tried to port the number out first but ask them to change the landline number on the telstra plan as well. You may have to call them and elevate to higher level support, or even try it at a Telstra shop.
Or if they aren't big internet users use a mobile broadband plan in the meantime. I had to port a business fax number away from Telstra and it was a complex port, which took 6 weeks… normal number porting shouldn't take more than 2 weeks. Or if they don't care for their landline number you can just pay Telstra 59$ a year or there abouts to forward old number to a new number. But it does mean you have another annual $59 fee.
Either way you can talk to people from the Telstra store, I find them generally really helpful.
@azukay: Cat A (Single Number) number porting should be 5 business days Cat C (multiple Numbers) is 21 Business days.
I can help here if you like.
If during working hours, usually porting now takes a few hours. You would need to provide tech support to setup the modem
Move your landline number to a dedicated voip provider. I kept my number with Crazytel and pay 35c a month for the DID, but i believe its now $2.50/month. gives me the freedom to choose whatever ISP i want
In my number management portal I can still buy numbers for 35c a month, not sure if we are grandfathered on the old pricing.
@K1ngJony reach out to us on 1800101050 and we can help you out
@carboncomms I also have a VoIP landline (with Superloop) that I’d like to retain. Do you offer VoIP, or have a solution in mind?
Yes we do. Reach out to us on 1800101050 option 1
Seems good. Will jump to this one in 6 moths. Hope the prices won't change that much.
Same here. In 6 months time when my 40mb FTTN connection finally get upgraded to FTTH.
Ready to consider once you get POPs around Australia
Same here, setting a 6 month reminder on this deal
Good price, will the price change within 6 months? I recently joined spintel, they increased the price the next month I joined.
@sd4399340 Prices are solid and not changing
do you allow the ability to pause or downgrade the speed if we are going away?
I do not need a static ip and I think if you could make the price competitive compared to the other $80 a month offerings by offering a cheaper price with CGNat and a small charge for static IP. I think you would get better market share.
also the requirement for drivers license compare to every other ISP is another obstacle compare to exeter for same price especially as people are quite sensitive after medibank and Optus issues
@FsYK i get what you are saying i'll look into removing licence details etc. Happy to sign you up over phone doesn't bother me either way. All services are Static IP IPv4 and No CGNAT
yes we will call when our promo period ends in a month.
Do you allow pausing or downgrading plan when away? Exetel/Neptune/launtel offer this to varying degrees. Just curious
Also I’m just saying not everyone needs a static IP and off CGNat. If you say offered $77.50/month on CGNat and $80/month with static it might make it even more appealing
@FsYK: Would also like to know about downgrading plan as we go away for a couple of months sometimes and it hurts to pay for the NBN even when not using it much other than checking cameras occasionally.
Do you need an ABN for the business plans?
@Spizz no you don't
I was going to ask why there were 2 "hyperfast" options at the same price/speed, but figured out there's a "FTTP" and "HFC" hidden under the "coming soon" banner 😅
Rep, any chance the prices are going up or changing in the next 45 days? What about after the Melbourne/ABB POP changes?
Cheers!
The Hyperfast upload speed is different.
2000/100 HFC.
2000/200 FTTP.
prices aren't going up :)
Joined this month and happy with them so far
@BudgetBountyOz Love hearing this :)
I play online games and care about overseas connection speed —— OP can you confirm how do you connect to Singapore? How is the ping and is it stable?
We Use Telcoinabox/Symbio/ABB eventually it will be Layer 3 ABB within the next 12 months
Still running an old Optus sagemcom f@st 5366 tn router.
Can anyone recommend a cheapish but good quality router that can handle these new 500/50+ speeds?
@kooljp whats your budge?
Anything decent under $200?
GL.iNet Flint 2 or GL.iNet Flint 3.
TP-Link Deco BE25.
Signing up, hope it goes well and not a disappointment!
Signed up to CarbonComms a few weeks ago, very happy!
I think I read somewhere they are Aussie Broadband wholesalers. Their internet certainly feels quick. No noticeable drops/degradation on Friday nights or weekends etc.
Very good value.
I signed up earlier today. A few thoughts on the experience while ordering
1) website is terrible.
2) I wanted to sign up for mobile phone as well but it asked for a photo of physical licence so I stopped there. I think some complained about it a few days ago here on ozbargain. Why do you need physical copy of licence for a prepaid service? Licence number should be more than enough. Looking at the state of your website I don’t think you have a lot of IT and cyber security budget. Why do you want to store data you can’t secure and have no use of?
3) there was MFA on email, not on mobile. I prefer mobile for ease
data is deleted and not store
Any deal on opticoms?
I'll give them the month and probably churn back to ABB.
Signed up last night and the speeds have been floating between 400-500down/90up. I normally run a speed test every week and ABB has been constant at 900/40 (then the 1000/50 plan). I'm in Crace, ACT and have always had as close to the maximum speeds regardless of time of day.
Any suggestions on what I can try (reset the router).
Agree @sunnymel IRT website and the 2FA - please make it the mobile haha.
It doesn't sound like it's an issue on your end if you hit full speeds all the time with ABB.
This is the cheapest 500 nbn deal with free static ip. Will be signing up once current More offer is over (I have 750 for about $67 until May). Hopefully by then more people can confirm the speed it's legit.
Just transferred from Superloop 100/40 plan to this one for the 500/50 plan.
Speed test shows 499/48 so happy with that.
I'm in Melbourne and ping has increased from Superloop (which I expected after reading the POP is in Sydney only).
Was getting around 2-5ms with superloop, here I'm getting around 27ms. I can live with this for the $20 reduction in price per month, plus overall higher speed, as I don't game. However posting here for others thinking about it who are coming from superloop or similar.
Have been with CarbonComms for a few weeks on 1000/50, which became 1000/100 the other day. Very happy with speeds and latency (in Sydney though) and the static IPv4 is a nice bonus for me, although I know irrelevant for many. Have spoken to the owner a couple of times - once when he rang me personally to confirm my service was active, an unexpectedly nice touch, and then again on a Sunday in response to some minor query/request for clarification I'd made on his web-chat. Seems very knowledgeable and has been in comms a long time, and obviously very committed to a personalised, straight-talking approach. Reminded me a lot of the early Simon Hackett days at Internode. Could this be a new OzBargain favourite? Early days I know but looking extremely promising.
@stephenharrington Love ya work mate. Thank you :)
hi OP, are you able to seve via Campbelltown Pop ?
Getting 1000/100 for $84 with Superloop and NO CGNaT with static ip.
Is that a honeymoon rate?
Details please
If it is the Black Friday deal, it's for 12 months then it goes up to $109 + $5 for static IP.
thats fine, I would switch then,
however i'm not sure how to get the pricing Jamesk811 suggests?
@LikezDaBargainz: That deal is finished. It's 1000/100 $85/m for 6 months and $0 to turn off CG-NAT or $5/m for a Static IP.
@carboncomms There isn't much solid information available on your website - in fact, some seems just plain confusing. For example, business 250/100 is listed at $85/month and at $99/month. No idea what the extra $14/month buys.
I'm contemplating the business 1000/400 and 2000/500 plans. The plan descriptions have a badge with "Gold Bundled" what does that mean?
Do you support IPv6 side by side with IPv4?
Can you (or anyone) do 2000/2000 FTTP NBN at non-enterprise pricing point? Ideally under $200/month?
The difference is labelled as Bronze support for $85/m and Gold support for $99/m which I assume refer to the nbn eSLA support packs.
Yeah, but what does that buy? It's a guess. There is no link to tell you what that means. If I'm going to pay $168 extra every year, I'd sure as hell expect to be able to find out what that money buys me. Other than a few pixels that say Gold instead of Bronze.
Bronze
eSLA: 12 hr
Uptime guarantee: Best-effort uptime: Ensures your business stays online with minimal disruption. There are no refunds for downtime.
Gold
eSLA 4 hr
Uptime guarantee: 99.95% uptime guarantee: If you experience more than 0.05% downtime (~21 mins/month) we'll refund the additional downtime's portion of your bill.
Both
Support availability: 24/7 Australian technical support by phone.
Would be good to get Carbon Comms to confirm if this is the same with them.
@gamerkonks: Thanks for that. If the only difference is that you get pro-rata refund on any down time over 21min/month, then I don't see the value of gold over bronze. What would be more helpful is an automatic fail-over (including routing of the fixed IP) to a 5G/4G connection supplied as part of the plan.
Would be good to get Carbon Comms to confirm if this is the same with them.
@carboncomms : All that information needs to be clearly available on your site. Ideally in a comparison table with links to the details.
@peteru: @peteru we are working on a table for all of this to be visible and will be tiding up the website soon
@gamerkonks: @gamerkonks its the same.
We just dont have a 24/7 support team
Monday to friday 9am to 9pm
Saturday to Sunday 9am to 5pm
Everything else is the same
@carboncomms: Good to hear that improving the disclosure and ease of finding information is on your roadmap. First impressions count. If I can't get the info I need straight away, I move on. I'm sure plenty of people are like that. This could mean many missed opportunities for conversion.
Any chance you could address all the remaining questions in my comment above? IPv6 and 2000/2000 ?
Thanks mate 🤌
Can anybody comment on evening speeds in perth?
Happy to give this a go - the free static IP made the difference.
Yep, if you really have the need - it just makes the value proposition even better compared to many other RSP's.
Churning from Superloop and in the mix of my 30 day layover (14 days to go), anyone bundled mobile with NBN and able to share experiences or discounts escpecially on the mobile side?? Worth the effort or separate out??
y'all have the most generic corporate branding
@carboncomms filled in the form for a business plan just before 2pm today. Did not hear anything back since. What happens next?
I am gonna give this ago. Churning away from Superloop
A big shoutout to Carbon Comms.. I had a churn date set for 14th Oct but didn't get any emails or messages confirming the same. Called their customer care number at 730pm but got disconnected due to chippy mobile coverage. George from Carbon comms called back.. at 740pm… Freaking Amazed and pleasantly surprised..
I'll stick just for the customer service provided ..
Any PPPoE?
working on my new CIS