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there should be no reason for slower speeds on a network level (you can see our CVC graphs) other factors come in when you churn, and…

it nearly always helps to reboot on FTTN when you change providers.

unfortunately, some times orders get stuck at NBN's end. the "SLA" for orders is 72 hours... so NBN are never very helpful if we call 5…

If you have done an isolation test, rebooted the 'things' and tested with a cable (not wifi) and it's still slow, defiantly contact support!

this is forced on us By nbn. Superloop does have a 200/200 (this is what I'm on because I stream) but it is not a 'cheap' plan because nbn…

we publish our CVC graphs to prove there should be no or very minimum congestion. Always check the home and check with a wired connection…

you may not have got the SMS as we don't send them 'at night' they would have come through in the morning.

yes

usually only 5 -120 minutes. most of the time closer to 5

officially starts tomorrow but is active now

there are no contracts. so you can cancel.

&plan=1507 at the end just pre-selects the correct plan, as the offer is only for the 100/20 unlimited plan. it would probably help if the…

That is why I developed the new referral program :) gives something to both people! the new, (who is always the winner) and the existing…

We (superloop) have significantly increased the capacity of our contact centre, we had a rough patch for two months with rapid growth and…

you should get SMS updates. orders for premises that are 'on-net' nbn usually take between 5 minutes and 4 hours to process. orders that…

if you meet all the other requirements yes

While the NBN is covering the 'wholesale last-mile cost' this is only $37. ISP still needs to provide and cover CVC/Ip Transit/support and…

yes

yes

you sound like you will pass the sniff test then :)

no. you must have had no nbn connection for a month.

yes

The landlord should pay but it varies and may be down to the lease agreement.

YEs, the idea is the offerings will cover all others that fit the requirements other than not currently be connected to the NBN the offer…

this is a requirement from NBN, part of their eligibility. as reported here:…

usually, if you have a NDF fee it does mean someone needs to come out to do something. Sometimes it may have already been done, our…

Unfortunately, the $300 NDF (new development fee) may still apply to new developments. This is a fee NBN charges and is directly passed on.…

HI there was a little edge case error on the signup form and we had a few error reports come in, it is now fixed, please refresh the signup…

yes as long as it has not been connected.

it is a confirmation box on signup and you confirm that you are eligible.