warsome » user profile

Member Since 03/07/2019
Last Seen 03/09/2020

Recent Activities

there should be no reason for slower speeds on a network level (you can see our CVC graphs) other factors come in when you churn, and...
15/08/2020 - 10:01
it nearly always helps to reboot on FTTN when you change providers.
15/08/2020 - 09:59
unfortunately, some times orders get stuck at NBN's end. the "SLA" for orders is 72 hours... so NBN are never very helpful if we call 5...
15/08/2020 - 09:58
If you have done an isolation test, rebooted the 'things' and tested with a cable (not wifi) and it's still slow, defiantly contact support!
15/08/2020 - 09:53
this is forced on us By nbn. Superloop does have a 200/200 (this is what I'm on because I stream) but it is not a 'cheap' plan because nbn...
15/08/2020 - 09:50
we publish our CVC graphs to prove there should be no or very minimum congestion. Always check the home and check with a wired connection...
14/08/2020 - 12:37
you may not have got the SMS as we don't send them 'at night' they would have come through in the morning.
14/08/2020 - 12:35
usually only 5 -120 minutes. most of the time closer to 5
13/08/2020 - 21:28
officially starts tomorrow but is active now
13/08/2020 - 21:26
there are no contracts. so you can cancel.
13/08/2020 - 20:33
&plan=1507 at the end just pre-selects the correct plan, as the offer is only for the 100/20 unlimited plan. it would probably help if the...
13/08/2020 - 20:32
That is why I developed the new referral program :) gives something to both people! the new, (who is always the winner) and the existing...
07/05/2020 - 09:07
We (superloop) have significantly increased the capacity of our contact centre, we had a rough patch for two months with rapid growth and...
05/05/2020 - 12:44
you should get SMS updates. orders for premises that are 'on-net' nbn usually take between 5 minutes and 4 hours to process. orders that...
19/04/2020 - 11:19
if you meet all the other requirements yes
18/04/2020 - 12:40
While the NBN is covering the 'wholesale last-mile cost' this is only $37. ISP still needs to provide and cover CVC/Ip Transit/support and...
18/04/2020 - 10:06
you sound like you will pass the sniff test then :)
18/04/2020 - 09:13
no. you must have had no nbn connection for a month.
18/04/2020 - 08:35
The landlord should pay but it varies and may be down to the lease agreement.
18/04/2020 - 08:34
YEs, the idea is the offerings will cover all others that fit the requirements other than not currently be connected to the NBN the offer...
18/04/2020 - 08:32
this is a requirement from NBN, part of their eligibility. as reported here:...
18/04/2020 - 00:18
usually, if you have a NDF fee it does mean someone needs to come out to do something. Sometimes it may have already been done, our...
18/04/2020 - 00:15
Unfortunately, the $300 NDF (new development fee) may still apply to new developments. This is a fee NBN charges and is directly passed on....
18/04/2020 - 00:05
HI there was a little edge case error on the signup form and we had a few error reports come in, it is now fixed, please refresh the signup...
18/04/2020 - 00:01
it is a confirmation box on signup and you confirm that you are eligible.
17/04/2020 - 23:31