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On the same boat (ordered on 13/09 also, and received an email on 19/09 that my goods were on the way, with an ETA of 20/09). No delivery…

Sigh, dealing with the Samsung chat service and support over the phone is a pain. My delivery hasn't arrived yet, despite the ETA shown as…

I haven't received my order. Showing "on the way" but both Startrack and Samsung Care don't know where is it. I wanted to email this…

It's a standard S23U in cream colour. Not sure why it has gone missing from their system. Edit: I'll follow up again with Samsung directly…

Have you got yours? My ETA was yesterday and I haven't received it yet. Startrack said no delivery for me, Samsung Care said it's been…

Purchased on 13 Sep, received a notification on 19 Sep that my goods are on the way with an ETA of 20 Sep 2023. But, I haven't received my…

This is the confusing part. It's $60 vs $30 on the tradeup. Not sure which one is the correct one?

Amazing. When did you purchase the phone if you don't mind sharing? Wanted to understand the delivery timeframe.

Has anyone's order been stuck at "Waiting for Approval" status for the past couple of days? What's happening?

I got charged more than 5 times. Emailed [email protected] but there's a temporary delivery delay for the past 48…

Ditto here

I requested the loyalty code via email and they didn't ask for my IMEI number. Also, I elected for other earbuds, not a phone.

I elected other earbuds. Plan to send my old wired earbuds back. Edit: 1. Trade-In via the App. Get the Trade ID (security is charged…

Thank you all. Couldn't log in to my Samsung account and had to forego the $50 in the end, but it's alright. The price is too good already.

Interesting as there are two conflicting info. In the T&C, it said the admin fee for non-returned devices is up to $60, however, in the…

Oh, if I do that, will they release my security deposit for the incorrect Trade-ID? Thank you, will try today. The actual transaction was…

Thanks! Do you remember their phone number by any chance?

OK, I bought one phone but Asurion charged me more than 3 times. What's the best way to call or contact them? I can lodge a dispute through…

Hard to provide any suggestions without understanding a few things, like your usage, preferences, price points, etc. I would however…

Odd, I thought the 8% cashback is for tomorrow but it's showing in Cashback today and finishing at midnight. Edit: Tempted to get a new…

Hello, many thanks for this guide. Very helpful. Quick question if you don't mind. If I'm currently on Android 11 with C57 firmware, can I…

Welcome aboard!