Ben-TeamFlex » user profile

Hi there, We’re really sorry to hear about your experience, that’s definitely not the standard we aim to deliver. If you're open to it,…

Hey, Thanks for pointing that out! It looks like those AUD conversions were added by the OzBargain mods and may not have calculated…

Hey, Yes, absolutely even if you purchase using your own card, the eSIM can be installed on your wife’s phone as long as it’s eSIM…

Hey, All prices on our website are in USD, and on our end they’re displaying correctly across both desktop and mobile. The Terms &…

Hey @seniordoc Our best UK plan would be our 3GB 15 Days option. https://mobile.flexau.com/product/united-kingdom/ As for a discount code…

Hey, Our Account section is located here: https://mobile.flexau.com/my-account/ If you didn’t get a chance to set a password during…

Hey, We can do a regional plan that covers US AND CANADA as well as Mexico: https://mobile.flexau.com/product/north-america-3-areas/ Feel…

Hey! Most of the time in France, Italy, and Greece, your data will route through the UK for lower latency. Occasionally it may go via…

To clarify: the price shown ($16.13) is in USD, and we’ve now updated our website to more clearly show “US$” before all product…

Our network provider has recently increased their costs, which has unfortunately meant we’ve had to adjust our pricing slightly. That…

Hey, Sorry for the late reply! Our 30-country Europe eSIM plans are routed through the UK and Norway, so the data stays fairly local across…

Hey our single use eSIMs can only be used once, meaning it can't be topped up. These are our more expensive legacy plans and we are…

Hey, At this point in time we unfortunatley don't offer any physical SIM options. Cheers, Ben.

Hey @pknic93, We have no issues on our end. I've just sent an email to you following up on this. We'll be more than happy to replace the…

Hey, For Japan, our Data Exit Point is located in Japan (Traffic is Routed through Japan), so you shouldn’t experience any slowdowns.

@definitive Thanks heaps for the feedback and for grabbing a plan with us! Great to hear activation was smooth and that core things like…

Hey we have an eSIM package that works in both countries available here: https://mobile.flexau.com/product/north-america-3-areas/

Hey, we may be able to offer some discount codes for USA sims. Please get in touch with our team through email here: [email protected]

Hey, most of our eSIMs need to be activated within 180 Days including our Japan Plans. So it'd be fine to purchase the plan now if you plan…

Hey, most of our eSIMs are valid for 180 days after purchase. However to be certain i'd reccomend sending an email to…

Hey, Please send an email to: [email protected] they may be able to help you out with a discount code.

Hey, The eSIM plans listed are data-only, so they don’t include traditional voice calls, SMS, or a mobile number. They’re designed…

Hey you can find all our eSIM plans for China here: https://mobile.flexau.com/product/china/

Hey, let's fix that. Are you able to email your order number to: [email protected] Thanks.

Update From Flex Mobile: Wow! We’re seeing another big surge in eSIM orders come through ( mainly from Ozbargain, amazing!), but it does…

@b0b0 Yes, the "pre-activation days" simply means how long you can wait before activating the eSIM after purchase. So for Malaysia, the 180…

Hi, for now our eSIM plans are data only.

Hey, no KYC is required for indonesia sims.

If your parents aren't tech-savvy, the easiest way is to install the eSIM for them before they leave — ideally on the day they check in…

Yes all eSIMs are sent through by email. In japan we can offer 5G depending on the plan you go with.