TheGoodGuysAU » user profile

2
Member Since 11/10/2012
Last Seen 13/08/2014
Location Australia
Website Website
Store Reps

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TheGoodGuysAU was awarded a badge.
29/11/2013 - 20:14
There have been a lot of recent posts about our Game Clearance Sale but now it is time to clarify a few things. Firstly, we have been...
29/11/2013 - 18:02
Hi steveau, Understood. If I've missed your email I do personally apologise. I will look for it again. Carla DV
28/11/2013 - 11:51
Hi bibiphok, Really pleased to hear this Carla DV
28/11/2013 - 11:50
Hi kamoi - I have responded. Carla DV
28/11/2013 - 10:55
Hi steveau, I have personally responded to every email I have received. Please feel free to resend your email again. Carla DV
28/11/2013 - 10:40
Hi uclee, Not sure where to start on this one, but I guess the best place is - I'm not sure why you've been told all this, as some of it is...
27/11/2013 - 21:14
Hi DragonShadow, Best information I have so far is full orders are being dispatched as the stock comes in. The Customer Care Team are...
27/11/2013 - 19:34
Hi DragonShadow, I'll find out for you. Carla DV
27/11/2013 - 17:15
Hi kamoi, I think at this stage we are dealing with everyone individually. If I hear anything different I will let you know. Carla DV
27/11/2013 - 16:57
Hi Scaregdearimasu, I just need to let everyone know that the best way to be contacted, re your order, will be by phone. If you are...
27/11/2013 - 16:53
Hi banzini, If you want to cancel your order and request a refund, just send your order back to the webmaster email address stating that...
27/11/2013 - 16:31
Hi megatallica, The dispatches are happening already. (Sorry I don't have access to details of your personal order.) Carla DV
27/11/2013 - 16:28
Hi kamoi, I can confirm that we have been sourcing product from all available suppliers. Carla DV
27/11/2013 - 16:27
Happy to hear this shaun18001, Carla DV
27/11/2013 - 14:47
HI sonic2011 and Dominus, The Customer Care Team are definitely still working through calls. Carla DV
27/11/2013 - 13:41
Hi stumo, Your order is your order. It's been allocated to you - and your products, if available, will not 'go to the next person' if you...
27/11/2013 - 13:29
Hi shinichiduy, Sorry - I'm not privvy to people's actual orders. I will pass on your feedback for 'limiting copies' in future sales...
27/11/2013 - 12:48
Hi banzini, The games that we can supply, ie: the list you are referring to, means that we have purchased those extra titles to fulfil...
27/11/2013 - 12:42
Hi megatallica, Can I help you with something? Carla DV
27/11/2013 - 12:30
Hi Brennyburger, Sorry if I've misunderstood your request. I thought you were worried that there was an original processing order issue....
27/11/2013 - 11:16
Hi Stalls, You can do it via a dispute with Paypal,however I've heard it will be faster if you simply send the order back to the webmaster...
27/11/2013 - 10:14
Hi wtfnodeal, If anyone's order qualified them for a Chrissy Credit I believe that will be sent via a separate email this week. Carla DV
27/11/2013 - 10:08
Hi dazza, All games in stock have been allocated to orders, any credits you are due will be delivered and any titles we can get in are...
27/11/2013 - 10:04
Hi Brennyburger, If you look at your web order you should be able to see the game titles all specified. Do you remember who called you?...
27/11/2013 - 09:54
Hi Heisenberg, Just wanted to clarify - the individual stores are not holding up anyone's calls or orders. All calls are coming through a...
27/11/2013 - 09:52
Hi Stalls, If you would like to activate a refund simply put the request in writing to the email address you will find on your web order....
27/11/2013 - 09:48
Hi Farrba, If you request a refund you will get it - no questions asked. Carla DV
26/11/2013 - 17:58
Hi lakers1222, When you get your call from the Customer Care Team please let them know your concerns. My understanding is that we are...
26/11/2013 - 17:57
Hi Danstar, Just to assure you - my above question was simply to ascertain whether the poster would be away *after* I believe we will get...
26/11/2013 - 17:26