TheGoodGuysAU » user profile

There have been a lot of recent posts about our Game Clearance Sale but now it is time to clarify a few things. Firstly, we have been…

Hi steveau, Understood. If I've missed your email I do personally apologise. I will look for it again. Carla DV

Hi bibiphok, Really pleased to hear this Carla DV

Hi kamoi - I have responded. Carla DV

Hi steveau, I have personally responded to every email I have received. Please feel free to resend your email again. Carla DV

Hi uclee, Not sure where to start on this one, but I guess the best place is - I'm not sure why you've been told all this, as some of it is…

Hi DragonShadow, Best information I have so far is full orders are being dispatched as the stock comes in. The Customer Care Team are…

Hi DragonShadow, I'll find out for you. Carla DV

Hi kamoi, I think at this stage we are dealing with everyone individually. If I hear anything different I will let you know. Carla DV

Hi Scaregdearimasu, I just need to let everyone know that the best way to be contacted, re your order, will be by phone. If you are…

Hi banzini, If you want to cancel your order and request a refund, just send your order back to the webmaster email address stating that…

Hi megatallica, The dispatches are happening already. (Sorry I don't have access to details of your personal order.) Carla DV

Hi kamoi, I can confirm that we have been sourcing product from all available suppliers. Carla DV

Happy to hear this shaun18001, Carla DV

HI sonic2011 and Dominus, The Customer Care Team are definitely still working through calls. Carla DV

Hi stumo, Your order is your order. It's been allocated to you - and your products, if available, will not 'go to the next person' if you…

Hi shinichiduy, Sorry - I'm not privvy to people's actual orders. I will pass on your feedback for 'limiting copies' in future sales…

Hi banzini, The games that we can supply, ie: the list you are referring to, means that we have purchased those extra titles to fulfil…

Hi megatallica, Can I help you with something? Carla DV

Hi Brennyburger, Sorry if I've misunderstood your request. I thought you were worried that there was an original processing order issue.…

Hi Stalls, You can do it via a dispute with Paypal,however I've heard it will be faster if you simply send the order back to the webmaster…

Hi wtfnodeal, If anyone's order qualified them for a Chrissy Credit I believe that will be sent via a separate email this week. Carla DV

Hi dazza, All games in stock have been allocated to orders, any credits you are due will be delivered and any titles we can get in are…

Hi Brennyburger, If you look at your web order you should be able to see the game titles all specified. Do you remember who called you?…

Hi Heisenberg, Just wanted to clarify - the individual stores are not holding up anyone's calls or orders. All calls are coming through a…

Hi Stalls, If you would like to activate a refund simply put the request in writing to the email address you will find on your web order.…

Hi Farrba, If you request a refund you will get it - no questions asked. Carla DV

Hi lakers1222, When you get your call from the Customer Care Team please let them know your concerns. My understanding is that we are…

Hi Danstar, Just to assure you - my above question was simply to ascertain whether the poster would be away *after* I believe we will get…