11% off Storewide + Delivery @ Luxo Living

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zerokas on 09/11/2023 - 22:41 luxoliving.com.au (224 clicks)
Last edited 10/11/2023 - 18:07 by 1 other user

LUXOELEVEN11

11% off everything at Luxo Living.

They have losts of affordable good quality furniture, beds etc.

We bought a sauna from them and very happy! Arrived with a damaged light and a replacement was sent straight away. Also had a small puncture damage on one of the side panels from shipping I guess. Got shipping refunded.

EDIT: Looks like there have been bad experiences. Beware just in case. They have a show room to go and try items actually, would possibly save people from some of the issues.

PS. Newsletter voucher does not stack.

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Luxo Living

• 

  Pcosmic on 09/11/2023 - 23:21

  How's the quality? Just bought a high yield investment

  • 

    WatchNerd on 09/11/2023 - 23:25

    +7

    Members might want to read this from Fair Trading (2021 public warnings) before deciding to buy from this store -

    Deluxe Products Pty Ltd trading as Luxo Living
    21 December 2021

    Consumers are warned not to deal with Deluxe Products Pty Ltd (ACN 102 989 097) trading as Luxo Living (Luxo Living).

    Luxo Living is a furniture and homewares retailer operating through the website https://www.luxoliving.com.au/ and from retail premises located at 160 Newtown Road, Wetherill Park NSW 2164.

    Since 10 January 2020, Fair Trading has received complaints from 200 consumers dealing with Luxo Living. The majority of the complaints appear to be unresolved. Consumer complaints include that goods ordered and paid for are:

    • faulty or defective
    • not of an acceptable quality
    • do not match the description/image published on their website, or
    • not supplied.

    Anyone who has dealt with Luxo Living and is not satisfied with their interaction is urged to lodge a complaint with Fair Trading online or call 13 32 20.

    • 

      Pcosmic on 10/11/2023 - 00:02

      Yikes

      • 

        Nalar on 10/11/2023 - 07:40

        +3

        I dunno man, hard to maintain a positive vote after reading that.

        So, neg from me, can't trust seller.

• 

  mecheapo2014 on 09/11/2023 - 23:24

  +5

  Bought a sauna and the lid cracked under the heat and pressure. They sent a replacement 5 weeks later and new lid cracked. They won’t admit it’s a flawed design and am struggling to get a refund. They’re trying to offer a partial refund which I declined. Then they sent me their policy:

  “If the fault cannot be solved with a spare part and no replacements are available within 3 weeks, and you choose not to accept an alternative product, we will offer you a full refund or a pro-rata refund depending on how long you have used the product for.”

  I’ve only had the product for three months and it’s broken twice so couldn’t use it.

• 

  ihfree on 09/11/2023 - 23:26

  +5

  Buyer beware.

  They made it to the list of companies not to do business with - https://www.fairtrading.nsw.gov.au/news-and-updates/updates/…

  Speaking from personal experience, IMO, they are very dodgy. They did nothing to resolve a issue and posted a response on social media acting like it had been resolved.

• 

  Kaz0551 on 10/11/2023 - 08:27

  For what it's worth I bought a bunk bed from them 18 months ago. The top step has a bit of a crack in it, I called them and they sent a replacement within a week.

  They could be turning over a new leaf since the above warning who knows.

  • 

    ihfree on 10/11/2023 - 10:45

    +2

    Read the recent reviews - the issues remain the same.

    There's even mention of asking customers to remove reviews prior to resolving issues.

• 

  splats on 10/11/2023 - 09:14

  +3

  Also had bad experience with faulty table and chairs. Had to go through PayPal to get a refund from PayPal themselves as well as lodge a complaint with fair trading. Avoid

• 

  [Deactivated] on 10/11/2023 - 10:28

  +3

  The same mob who ran the now defunct FishMe:

  https://www.ozbargain.com.au/deals/fishme.com.au

  Read the reviews and you will see there is no middle ground with these guys

  Most orders are OK but when it goes bad, it turns into a dumpster fire

• 

  Mia03 on 10/11/2023 - 13:36

  I bought a sofa set back in 2019 and it was pretty good. Still using it.