[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

Moved to Forum: Original Link

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

  • ThinkPad Edge E330, E531, T530, T430s & X131e display options
  • ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

  1. E330 - $165
  2. E431 - none
  3. E531 - $176
  4. L430 - none
  5. L530 - none
  6. T430 - none
  7. T530 - $187
  8. T430S - $187
  9. X131e - $132
  10. X230 - none
  11. X1 Carbon - none
  12. X230T - none
  13. W530 - none
  14. Helix - $330
  15. Twist - none
  16. B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

Related Stores

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Comments

    • aec on 16/09/2013 - 14:43

      dont cross your fingers yet. both of my orders were in the status of "released to manufacturing" since yesterday.

      • liveinsydney on 16/09/2013 - 14:46

        Does it mean it will be honored? I don't want to ring them up to check the order status……

  • Temporary username on 16/09/2013 - 14:36
    +8

    i sold my old laptop yesterday :( . what i am going to do ?

    • [Deactivated] on 16/09/2013 - 14:44
      +22

      Say it was a pricing error

    • antzz on 16/09/2013 - 14:55

      Cry?? you have been kogan'd!!

    • Windows7forever on 16/09/2013 - 15:16
      +1

      Hastiness sucks :(

  • Charlotta on 16/09/2013 - 14:44
    +18

    But let's act - it is time for some enthusiastic and positive social media posts to Lenovo Australia (& NZ)…

    Given I've seen no order cancellation email yet I think that a bunch of thank-you posts expressing mass appreciation for their weekend price-drop are in order.

    The smart move would be to absolutely state nothing negative (yet). And perhaps ask their social media person (clearly only one person duping same content on both accounts!!) to let the regional manager of sales know ASAP of our gratitude and our anticipation. Neg will undermine possible value to them of positive publicity.

    https://twitter.com/Lenovo_ANZ
    https://www.facebook.com/LenovoANZ [Facebook posts are hideable/deletable].

    • Charlotta on 16/09/2013 - 15:01
      +5

      Actually we need to bring the mother-ship into this.

      So please ensure that your positive tweet to @Lenovo_ANZ also includes @lenovo and the hash-tag: #lenovo

      Or…

      @lenovo
      @lenovodeals
      @lenovo_uk
      @lenovosocial
      @lenovoforums
      @lenovopress

      And you can bet they are reading this thread - so let's help them respond well by keeping tweets and FB thank-you posts positive. We can save this deal yet!

  • xfiledavid on 16/09/2013 - 14:46
    +12

    Damn it. all the grief to talk the wife into allowing me to spend my money to buy it for nothing..

    Connected to Bisse Chetan
    Thank you for contacting Lenovo Sales Chat. My name is Chetan and my Rep ID is 2900711680. Happy to help you today.

    Rep:
    Hello,may I have your name please?

    barry

    Rep:
    Hey Barry
    How may I help you today?

    i brought a E531 from your website.

    Rep:
    Nice to know that
    How may I help you with that?

    I have been told that it was a price error and now order will be cancelled.
    Nice to know that

    Rep:
    I am sorry about that Barry, but that was the web error on the website

    So when will i get my laptop?

    Rep:
    The weekends orders are expected to get cancelled, due to the web error on the website
    And I am really sorry for all the inconvenience caused to you

    thats a bit inconvenient,

    Rep:
    However to get further details, I suggest to check with post sales support
    Let me pass you their contact
    Lenovo Post Sales Department 1300 557 073(option 2) Monday - Friday 9 am - 5 pm Australian EST.

    i have been told its 1hr wait. i have already wasted enough time with Lenovo

    Rep:
    I understand your concern, Barry
    And I wish I had an option to look into it

    just sent the laptop that i brought and we can be friends again.

    Rep:
    If I had an option I would be more than glad to help you

    send the laptop and we can be friends again.

    • PissLUR on 16/09/2013 - 14:49
      +3

      bought, not brought.

    • knackers on 16/09/2013 - 15:13
      +2

      send, not sent.

    • Windows7forever on 16/09/2013 - 15:19
      +1

      friends again? Like you know him personally LOL.
      Cool story bro.

      • [Deactivated] on 16/09/2013 - 15:59
        +2

        So, your name isn't David? LIES

    • bargaino on 16/09/2013 - 17:33
      +1

      all the grief to talk the wife into allowing me to spend my money to buy it for nothing..

      Sometimes its easier to get forgiveness than permission.

      Fortunately my wife would not notice my laptop upgrade, so long as it is the same colour.

  • jasonlka on 16/09/2013 - 14:50

    That's it. lets start a Lenovo Thunderclap.
    https://www.thunderclap.it/

  • beeze on 16/09/2013 - 14:50

    If there is a known issue, known orders to be cancelled, how long is it going to take them to get back to us?

  • Pootie Tang on 16/09/2013 - 14:50

    Nice

  • lknight on 16/09/2013 - 14:57
    -5

    I say it before and I say it again. Price error bargains should be banned as it only wastes everyone time and very very rare cases the vendor will honour it. I bet someone reading this thread reported to Lenevo to disappoint everyone.

    Lets just hope we get the $1 headphones at least and also the refund in the timely manner given they have to 'process' so many refunds and their call centre always takes about 20mins to get hold of a rep.

    This is my last time buying anything due to price error.

    • abc on 16/09/2013 - 15:00
      +5

      How would you know prior to confirmation from a seller what is and is not a "pricing error"?

      If you don't buy something due to "pricing error" I bet you will be like the boy who cried wolf.

      • lknight on 16/09/2013 - 15:05

        Isn't it quite obvious that a FHD screen costs more than a HD screen and they had the price other way around?

        • ciab on 16/09/2013 - 15:12
          +3

          https://www.ozbargain.com.au/node/116348?page=1#comment-1591… screen shots of live chat from the weekend

        • bargaino on 16/09/2013 - 15:15
          +1

          Not really. Its obviously a possibility. But I got a full-HD kindle tablet at the same price the lower-def was selling for, and much less than a samsung low-def tablet. If they are clearing old models and have an excess of the HD screens, its not unreasonable. Especially after so many people contacted Lenovo to confirm it.

    • tko6070 on 16/09/2013 - 15:02
      +2

      But you know the order you don't buy will be fulfilled! no loss here, only an opportunity for a amazing price.

      • lknight on 16/09/2013 - 15:06

        No a loss for those who spent time on this and the anticipation of have it delivered. But looks like most of the crowd here dont care about that.

    • herbo on 16/09/2013 - 15:03
      +7

      So you're complaining that 'price error' bargains shouldn't be on here, but you're still hoping to get the $1 headphones??? mmm, sounds a bit hypocritical to me.

      I don't get what all the fuss is about. If they honour the deal we get a cheap laptop, if they don't we get a refund.

      • lknight on 16/09/2013 - 15:11
        -5

        FYI, the $1 headphones was not a price error. Yes Im hoping for the $1 phones as a compensation to the time wasted. How is that hypocritical?

        • herbo on 16/09/2013 - 15:56
          +1

          From online dictionary: Hypocritical: possessing the characteristics of hypocrisy: Isn't a politician hypocritical for talking about human dignity while voting against reasonable social programs?

          Or…
          Isn't an ozbargainer hypocritical for talking about banning price errors while still purchasing the offer?

        • lknight on 16/09/2013 - 20:48

          never mind. You dont understand what I'm trying to say. With few recent price error deals, I just don't want people to feel disappointed. I've learnt my lesson not to bother with such deals in future. Good luck to you.

    • [Deactivated] on 16/09/2013 - 15:11
      +1

      Cmon man. If like me, you used a credit card on the chance it was a price error, you would have had no financial impact and potential receive a free giftcard/gift for your inconvenience. i.e. kogan, amart, fishpond etc.

      • lknight on 16/09/2013 - 15:15
        +1

        Agreed. I learnt my lesson on not to buy price error deals, as I can guarantee these days it wont work. I take my comment back reg not posting such deals, I only said that to avoid disappointment.

    • mycosys on 22/09/2013 - 23:54

      Pretty sure their web server logs contain thousands of links to this thread - one for every clickthrough. May even be how they figured out the error - monday morning traffic analysis - wtf so many clicks from this one page - what is it?

  • WesfromRayWhite on 16/09/2013 - 14:57
    +2

    How come I cannot click on Live Sales Chat?

  • freakitude on 16/09/2013 - 15:04

    glad I didn't order 2.

    and I agree they took too long to act if it was a price error.

  • Moderatorscotty on 16/09/2013 - 15:06

    I am trying to work out whether the price error is just for the E531 Full HD, i.e. $120 subtracted rather than added when upgraded to FHD, or the price error applies to both E330 and E531 deals.

    If E330 deal is still going ahead, we'll need to work out how to mark this deal or whether to move this to forums.

    • cwongtech on 16/09/2013 - 15:30

      Yeah, need someone with a base i3/4g/noupgrades E330 order to confirm if there are any cancellations or released to manufacturing.

      I'm also getting the idea that it may be the base e531s with no upgrades (but fhd for discount) will be cancelled..

      There is no more artic blue option to select for the e330, lucky I put in a direct deposit order so I have more time to think about it while the price is locked at $352 (wifi upgrade) :p

      • aec on 16/09/2013 - 15:33

        if this is the case, one of my e531 will be canceled (base model) and the other one will be delivered (upgrade the graphic card). this is not bad, as i tried to cancel the base model yesterday before i placed the order for a better one.

        HOWEVER….

    • Joxer on 16/09/2013 - 15:58

      Well my understanding is that the E330 is no longer for sale so probably of no use anyway.

    • issh on 16/09/2013 - 16:04

      If E330 deal is still going ahead, we'll need to work out how to mark this deal or whether to move this to forums.

      Edit the deal by removing the info about the E531 and leave the E330 as is

  • unity1 on 16/09/2013 - 15:07

    The real question now is how long will the refunds take? Mine still shows pending in PayPal and I emailed my cancellation to Lenovo this morning.

  • tyank232 on 16/09/2013 - 15:24

    No option for FHD Screen anymore

    • beeze on 16/09/2013 - 15:24

      has not been for hours

  • Flyeroz on 16/09/2013 - 15:29

    My order status changed to "Released to Manufacturing" in the last hour.
    So one is hoping it'll still be delivered.
    Fingers crossed.

    • cwongtech on 16/09/2013 - 15:31

      Hey could you post which model you got and what upgrades + final price? Trying to work out if the e330s are being honoured

      • aec on 16/09/2013 - 15:34
        +1

        it is pointelss at this stage. both my e531 orders were changed to the status of released to manufacturing yesterday.

        • cwongtech on 16/09/2013 - 15:53

          Did you get a cancellation email for either? :/

        • aec on 16/09/2013 - 16:01

          not YET.

        • rmit on 16/09/2013 - 16:46

          SAME AS MINE

    • Lazer on 16/09/2013 - 15:45

      What web address do u check the status I can only see my order details no status

  • Flyeroz on 16/09/2013 - 15:34
    +1

    Sure.
    Here it is:

    ThinkPad Edge E330 - 1 Year Depot Warranty
    AU$539.00 AU$539.00

    Processor

    Intel Core i5-3230M Processor (3.20GHz, 3MB Cache, 1600MHz) with Intel HD Graphics 4000

    Operating System Windows 7 Home Premium (64 bit)

    Operating System Language Windows 7 Home Premium 64 - English

    Display Type 13.3" W HD (1366 x 768) LED, AntiGlare, Arctic Blue (w/o WWAN)

    System Graphics Intel HD Graphics (WWAN or mSATA capable)

    Total Memory 8 GB DDR3 - 1600MHz (2 DIMM)

    Keyboard Keyboard - US English

    Camera 720p HD Camera

    Hard Drive 500GB Hard Disk Drive, 7200rpm

    Battery 6 Cell Lithium Battery (E330)

    Power Cord 65W AC Adapter - ANZ

    Integrated WiFi Wireless LAN Adapters ThinkPad b/g/n Wireless & Bluetooth 4.0 (1x1 BGN & BT 4.0)

    Language Pack Publication - AP English

    Shipping
    Free standard shipping
    AU$0.00
    Total: AU$489.00 Inc.GST

    • aec on 16/09/2013 - 15:36
      +7

      lol
      they may honor this order, as they can make profit from your ram upgrade.

      • Flyeroz on 16/09/2013 - 15:39

        LOL.
        Yeah, I know I could get extra 4GB much cheaper, but couldn't be bothered.
        I'm more then happy to pay extra $20~30 for RAM if they deliver the lappy. :-)

        • cwongtech on 16/09/2013 - 15:44

          Yeah, you also upgraded the hard drive, CPU alongside the ram, hope all goes well for you :)
          Did you use the sepwelc2013 coupon?

        • Flyeroz on 16/09/2013 - 15:51
          +1

          Well I did go for Intel i5 version & it was standard hdd with that model.
          ~$80 extra for faster CPU & bigger hdd wasn't a bad deal.
          Yes I did use sepwelc2013.

  • arsenal1 on 16/09/2013 - 15:55

    The Whole Situation is not helped when you have Buffon's like http://www.ebay.com.au/itm/ThinkPad-Edge-E531Express-Core-i3…
    Trying to Sell 10 for more than Lenovo's Web Price, just to make a quick Buck. And he's not the only one.

    • Joxer on 16/09/2013 - 16:01
      +3

      yeah you can bet these idiots ordered 20 of them to try and make a quick buck…way to ruin it for everyone.

    • OBone on 16/09/2013 - 16:01

      That listing has now ended with "no longer available".
      I think their aim was to reprocess any orders they may have got on ebay.

  • atlas on 16/09/2013 - 15:55
    +25

    What's with all you eager beavers ringing Lenovo and going on Live Chat? You only serve to reduce what little chances there are of this deal being honoured to zero.

    Seriously, just wait for the cancellation email if they do indeed admit it was a pricing error.

    • Black Hole on 16/09/2013 - 16:06
      +12

      The moral of the story is, if you have discovered an obvious price error, do not post it in ozbargain.

      • sagas007 on 16/09/2013 - 16:59

        How about having a paid "premium" Ozbargain service where "secret" pricing errors can be posted ?

  • deebeetbc on 16/09/2013 - 16:01
    +1

    Has anyone had an E330 cancelled yet?

  • uccoffee on 16/09/2013 - 16:06

    if they do not honor this deal, that means lenovo is evil, they took our money and hold on to them for the weekend + a few days, and then cancel our order. They must have use our money to gamble on the share market + foreign exchange market for a few days and return them to us.
    Like what most banks do. Maybe they are a bit dodgy to borrow more $ from bank.

    • [Deactivated] on 16/09/2013 - 16:09

      Money is evil.

    • vinc on 16/09/2013 - 16:11
      +1

      sorry. We got koganed..

    • mycosys on 23/09/2013 - 00:00
      -1

      Lenovo may well be evil, being at least partly owned by the Chinese govt, but that has nothing to do with the fact that they made a simple pricing mistake. If you put an ad made of an a4 page for each number of the price on your windscreen and a 0 fell off, would you feel obliged to sell your car for 90% off, or just apologise profusely? Would you be evil if you went for the apology? of course not!
      (Evil would be smacking the guy round for insulting you by thinking you would sell it for so little and then telling him to f off lol)

  • cyrax83 on 16/09/2013 - 16:08
    +22

    You know what they say - It's better to have OzBargained and lost than never to have OzBargained at all.

  • mafmouf on 16/09/2013 - 16:11
    -5

    WHO'S LOOKING FORWARD TO BEING KOGAN'D!?!?

    Not me. Didn't buy it lol.

    Ps. I hope scotty is working hard behind the scenes making sure this deal goes through to keep a potential angrier mob from hurting someone.

    • abc on 16/09/2013 - 16:21
      +3

      Angry mob? Do you not remember this? http://www.ozbargain.com.au/node/66808

      • mafmouf on 16/09/2013 - 16:35

        I thought everyone got over that by now…

        …guess I was wrong. This is probably the best time for a smart company to swoop in and offer an amazing deal which they honour to earn some great credibility (HINT).

      • cyssero on 16/09/2013 - 20:04

        Back in my day we used to get angry over Dell Vostro price errors.. those were the days.

  • kjhooker on 16/09/2013 - 16:15

    …no way..what..is happening to Ozbargain these days.. Amazoned, Koganed, and now Lenovoed!!!!!
    Why isn't this moved to forum, ~?~?~?

  • Flyeroz on 16/09/2013 - 16:19
    +15

    Everyone should just take chill pill.
    Stop ringing Lenovo, don't chat with the reps - just wait & see.
    If you get it - great.
    If not - no big deal as far as I'm concerned.
    Big thanks to OP & let's hope at least some will get their lappys.

    • arsenal1 on 16/09/2013 - 16:32
      +1

      Agreed, But i think its a bit to late for that, Most forgot the Pill this morning and got straight on the Blower or live Chat,Because waiting a day or two is just not on.

    • mafmouf on 16/09/2013 - 16:36
      +1

      Was that a haiku?

  • raybies on 16/09/2013 - 16:20
    +1

    Today I got the following Lenovo emails:

    Confirmation for order# 42461*****
    Change notification: Lenovo order 42461*****

    On the order page I get:

    Status: Order Processing
    Estimated Delivery Date: [blank]

    I called CS, and they said there was no problem with the order.

    What's this Pricing Error malarkey.

    • fchis on 16/09/2013 - 16:21

      Someone called and confirmed its price error.

    • raybies on 16/09/2013 - 16:24
      +2

      PS: I didn't ask if it was a pricing error… I told them the order details page had an error, when is my order coming. They ask for my order #, and said confirmed the details and said they'd speak to the web developers regarding the error.

  • marka on 16/09/2013 - 16:20
    +1

    Lol, if they honoured the E330 sales then i would of just in physicists terms "joined to an object along an inclined plan wrapped helically around an axis" (Big Bang Theory reference) myself as i cancelled my E330 for the E531 this morning.

    PS: The sales reps are the bottom of the organisational food chain. They'll know last and probably expect that whatever is on the website is to be true.

    • yannyrjl on 16/09/2013 - 16:39

      I too was tossing up between the E330 and E531 and in the end went with the E531.

      I will be kicking myself if what you said comes true

  • davidl2 on 16/09/2013 - 16:26
    +8

    this seller (reza_hoseiny @ Darlington, Sydney, NSW) is obviously monitoring OzBargain…….

    he took the E531 down
    http://www.ebay.com.au/itm/190902412185

    and the E330 is still up!
    http://www.ebay.com.au/itm/190902410426

    • abc on 16/09/2013 - 16:47

      One would question the intelligence of putting your real name as a seller for the controversial sale of a product.

    • tko6070 on 16/09/2013 - 16:56

      sleuthing +1

    • msmhw on 16/09/2013 - 17:04
      +3

      I am thinking to bid on the ad when Lenovo sent the cancelation emails, to see what he is going to do.

      • striker5950 on 16/09/2013 - 17:21

        ^lol^

      • yjm on 16/09/2013 - 18:58

        Remember seller always has the option of pulling their auction with "item no longer available".

    • 1Dollar on 16/09/2013 - 17:22

      Kinda like this guy's description better

      "A birthday gift from family, no use to me, Brand new…"

      http://www.ebay.com.au/itm/Lenovo-ThinkPad-Edge-E330-Laptop-…

      • msmhw on 16/09/2013 - 17:32

        Lol pick up after ~3 days and someon bided on it.
        I really want to know what is going to happen <<< added to watch list

        • leonheart1 on 17/09/2013 - 19:35
          +1

          This listing was ended by the seller because the item was lost or broken.

          Lol.

      • davidl2 on 17/09/2013 - 18:54

        oh no…..!!!!!!

        suddenly this seller have use for his laptop now……………

    • [Deactivated] on 16/09/2013 - 18:19

      "Free local pick up from Darlington, Sydney, 2006" Someone should buy one, and get their address & sign them up to heaps of spam magazines and what not.

    • robertm on 18/09/2013 - 11:42

      4 hrs to go on the imaginary laptop!

  • striker5950 on 16/09/2013 - 17:23

    What a waste of time! Told yall we gona get kogan'd!!

    • striker5950 on 16/09/2013 - 21:17
      +1

      I get negged for having my order cancelled..

      • mily on 16/09/2013 - 22:00

        It happens when everyone is in a bad mood, and you jump out to remind them the truth.

  • liveinsydney on 16/09/2013 - 17:24

    Any one received the cancellation email?

    • beeze on 16/09/2013 - 17:32
      +1

      I am interested to see how well its managed, something tells me it will be basic, emotionless and do a little damage to the brand.

      Would be smarter to honor their mistake, for every + there are probably another 50 users who are watching.

      Would love to know how many orders they are potentially canning.

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