[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

Moved to Forum: Original Link

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

  • ThinkPad Edge E330, E531, T530, T430s & X131e display options
  • ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

  1. E330 - $165
  2. E431 - none
  3. E531 - $176
  4. L430 - none
  5. L530 - none
  6. T430 - none
  7. T530 - $187
  8. T430S - $187
  9. X131e - $132
  10. X230 - none
  11. X1 Carbon - none
  12. X230T - none
  13. W530 - none
  14. Helix - $330
  15. Twist - none
  16. B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

Related Stores

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Comments

  • unity1 on 18/09/2013 - 03:24
    +1

    There is one behaviour that must change with our retailers and that is not to charge our credit cards etc until our orders have physically been fulfilled and shipped. I think that would make order cancellations a lot less painful for many, knowing we don't have to worry about someone holding on to our money and then worrying when we will get it back.

    There are many on here that have had to wait days for HN to initiate a refund and weeks for DS to do likewise. That's totally unacceptable when a big business has not been able to deliver the goods or services you had paid for in good faith.

    • wtfnodeal on 18/09/2013 - 04:58

      Yeah, a loop hole for them to gather your name, address and get to have a milion dollars interest free loan for a few days.
      It seems like Lenovo has more than one model and different screen sizes to cover consumer personal preferences each with different types of pricing error. It is a well diversified pricing error i have seen so far.

      • fusion17 on 18/09/2013 - 08:48

        Its fund raising for the Christmas party booze

    • umoddbro on 18/09/2013 - 07:43

      Agreed, like Amazon they don't charge you until they've shipped your goods. It's just easier for both parties I reckon.

    • twinbag on 18/09/2013 - 08:23
      -1

      yeah, then we could all make up credit card numbers and the retailer wouldn't know until after they shipped the item. I'm surprised more retailers don't already do this.

      • [Deactivated] on 18/09/2013 - 10:07
        +2

        There is an electronic check that takes place so they know the numbers are valid. If the number/details are fake, you get an error screen saying it can't be processed/transaction refused, etc.

    • bargaino on 18/09/2013 - 09:47
      +5

      Nobody's card was charged. They just did a pre-authorisation, to check you have the credit available.

      • annarchon on 18/09/2013 - 10:00

        While its a pre-auth, they still have locked the credit/money away or unavailable for you to use. If they need to check the card, then just do a $1 pre-auth, and they charge the full amount when they confirm they can ship.

      • nismo on 18/09/2013 - 10:09

        Exactly. Everyone keeps going on about being charged when it's just an authorisation/hold on the amount. It's common practice. Anyone should be happy if they actually do charge you, because more than likely that would mean you are getting something!! Or in the worst case scenario, you will still get your money back.

        • jv on 18/09/2013 - 10:21
          +1

          Exactly. Everyone keeps going on about being charged when it's just an authorisation/hold on the amount.

          Which means I can't spend it elsewhere, eg. to buy another laptop…

          Not really that much different to being charged…

        • nismo on 18/09/2013 - 10:27
          -1

          If people have 'invested' their last few hundred dollars on this kind of deal / product, then that was a bad financial decision IMO.

          It is the risk you take making an online purchase. Pricing error or not, mistakes happen and sometimes goods aren't delivered and you just have to wait it out (to get monies owed, returned) or take it up with the relevant financial institution.

          What is gained from complaining on here? Sympathy? Not from me.

        • wtfnodeal on 18/09/2013 - 11:32

          Please go to do a survey about how many people are actually spending their credit cards to the limit but still have enough savings in the Bank accounts to repay them. It is time value of money we are talking about (50 days interest free purchases).
          Genuine pricing error within min time to release the cc authorization is acceptable but pricing error on purpose and holding on to it for day's without informing the customer (I.e. me) the status of the orders is evil.

        • mycosys on 23/09/2013 - 02:47

          One crucial difference - stuff all Lenovo can do to fix it - Visa policy sucks on that one. If you asked them civilly maybe Lenovo can actually charge the money and refund it to you and perhaps even wear the charges they accrue to do so as a part of an apology.

  • bibiphok on 18/09/2013 - 06:46
    +1

    Wow just got Lenovoed too :(

    Ok, I'm going to join the Facebook spam movement… Lets show them with a strong boycott campaign that its not a way to treat customers…!

    • [Deactivated] on 18/09/2013 - 09:28
      +1

      Lenovo appears to spamming productreview

  • ol mate on 18/09/2013 - 07:01

    Except for the two emails after I placed the order, I still haven't heard anything from Lenovo. My order status says "order received" and that's it…

  • beeze on 18/09/2013 - 09:41

    my order status is still being verified, paypal transaction still pending, no email since placing order, no contact.

    If it happens today, fair enough.

  • jv on 18/09/2013 - 10:25
    +2

    I replied back to their email, pointing out the "factual errors"…

    A few hours later, I got a reply with exactly the same email… I did a cut & paste of my reply and sent it back, then again, a few hours later, I got a reply with exactly the same email yet again.

    I suspect they are sending out an automated response to anybody who emails…

    I feel sorry for all those people not involved in this fiasco who are genuinely sending an email about something else, and being ignored…

  • typical on 18/09/2013 - 11:02
    +10

    Scammed!! Lenovo (Australia and New Zealand) Pty Ltd have broken the Australian Consumer Law. They have accepted my money and I have no computer. I'm trying to get the money back and they keep sending me stupid emails that they send to everyone. I've been waiting for 1 1/2 hours for some manager to ring me back…Not answering any of my questions and keep quoting their terms and conditions.. I contacted Fair Trading and they agree that this behaviour is against Australian consumer law. They recommend I send all chat info (I copied this) and emails to them. This Bait and Switching advertising is illegal. Actually this isn't exactly bait as they had NO computers to sell. However I have 2 emails from them offering me to buy at higher prices. It is against the law to make false claims in advertising. They broke the law and now want me to be a good little boy….not *&^$#@ likely!!!

    • [Deactivated] on 18/09/2013 - 19:31
      +14

      I'm going to be negged to the shitter here, but it doesnt really bother me so go ahead.

      It sounds like you were told you were told what you wanted to hear by someone who didn't want to waste any more of their time speaking to you.

      If you pay for something online, you don't instantly own it. Harvey Norman/GAME/Kogan/Zavvi/many others have all taught us this already (at least in the 3 years I have been here). Sellers have a period in which they can decline the order if the price advertised was a genuine error. It's akin to you sending them money as an offer, and then they decide whether they want to take it. If they refund you in full, the transaction is not technically completed.

      They didn't claim there was no stock, they claimed a pricing error. Bait and Switch usually involves a switch. There was no switch if they are offering you the same model for a higher price.

      I am sorry that you feel as though/you have been let down, but this is why terms and conditions exist, they are quoting you the terms and conditions that allow them to not deliver the item to you at the price you paid. If you don't agree with the terms and conditions, I would suggest not buying from them again.

      Lenovo have been pretty good to ozbargain over the years, heres hoping they do something to win a few disgruntled people back.

      Edit: Just noticed… member for 8 hours and 54 minutes, this is probably all new to you.

      • wtfnodeal on 18/09/2013 - 22:15

        You need to be clear that you "order" it does not mean you own it but if you "pay" for it then yes you own it. If the charge remains "authorisation only" then it is fine but if the full amount is transferred to Lenovo's bank account then it is "paid". When risk is transferred to the seller it is a valid transaction the seller is responsible to take care of the money itself. I don't expect an order cancellation from Lenovo + "by the way, your money we put into the bank went into administration you must contact the administrator to get the money back yourself".

    • mycosys on 23/09/2013 - 02:59
      +1

      How on earth is it bait and switch if they refuse to switch? So your illegal argument falls down.
      Also - they haven't accepted your money - they have done a pre-auth. another flaw in your argument.
      So with no money received, and no active attempt to sell you anything else, and apology sent and discounts offered (including the one at the end of your checkout).
      I imagine you left a few things out talking to FT because the ACL is pretty specific on the fact that legitimate pricing errors are a valid reason to refuse a contract of sale.
      You also pretty conveniently left out the bit where you KNEW it was probably a pricing mistake when you initiated the purchase - which really not that far off attempted fraud (fraud being obtaining a financial advantage you know you are not entitled to, after all)

      So all of that said - what remains is that you are effectively knowingly slandering a company with mistruths - I dont think this really makes you the good guy, and I am seriously anti global capital.

  • spamuel on 18/09/2013 - 11:30

    Just got my cancellation email. Was holding out hope but no dice. Nvm

    • spamuel on 18/09/2013 - 11:32
      +1

      Further to this my order status for my 531 and headphones still shows as order submitted

  • beeze on 18/09/2013 - 11:32
    +3

    just got the email.
    game over, time to move on.

    • ycon on 18/09/2013 - 12:20
      +1

      Likewise… Got it twice for some reason (only made one order)

      My order status still stands as submitted. Anyone else in this boat?

      • spamuel on 18/09/2013 - 12:32

        Yeah same boat. Id expect eventually it will just disappear and spit back some error at me when I try to check it again

  • rainjy on 18/09/2013 - 11:45

    Now whats the best price for a fhd screen?
    Gonna be bit auspicious when a cheap bargain happen.

    • mycosys on 23/09/2013 - 03:04

      That is a really hard q to answer - depends on how you define best, and are you talking lappy or just screen?
      does size matter? longevity? colour quality? warranty? power consumption? ports?
      Best off making a forum thread here or on whirlpool with your more specific criterion and the factors that matter to you

  • paulaus on 18/09/2013 - 12:16
    +3

    Phoned my bank and they said that the $405 pending on my visa debit card can take up to 10 to go back into my savings account. WTF this is real money we are talking about not credit money. Shame on you lenovo you could have the decency to release everyone's money immediately

    • mycosys on 23/09/2013 - 03:06

      I dont know there is that much Lenovo can do, though you could try contacting them and asking them to actually charge you the money and then refund it, and ask them to wear the fees in way of a partial apology?

  • msmhw on 18/09/2013 - 12:17

    got the cancellation email few hours ago, spoke with them they told me it will takes around 7-10 days to get refund as they have problem in the system. or I can have the laptop with FHD and the headphone for ~$590 and only need to pay the differences.
    for this experience showing me how Lenovo fail in their services and Korgan was better to handle their problems and get the refund within 2 days plus the $20 voucher

    • [Deactivated] on 18/09/2013 - 12:33

      does that mean it is $411 without the FHD screen?

      • msmhw on 18/09/2013 - 12:44

        now the FHD screen for $99 extra
        so without the FHD it will be around $490

  • PissLUR on 18/09/2013 - 12:31
    +2

    paypal pending payment will be held for up to 30 days if lennovo doesnt reject the payment.

    f*** lennovo. such a shame.
    even fishpond and kogan were quick to rectify mistakes and refunded our payments.

    • GreatEagle on 18/09/2013 - 16:46

      Hi PissLUR

      I have the same issue with the pending status but the money on bank hasn't been charged yet (Saving Account). Do you know it will be cancelled automatically when the order expires in a month time? We won't be charge meanwhile? Do you know anything about this?

      Thanks

      • PissLUR on 18/09/2013 - 16:52

        I have tried contacting paypal and they asked me to wait 3 days for lenovo's response.

        ORDER:

        When you place an order, money isn't taken from your account immediately. Most merchants will complete your payment a few days after receiving your order. Often, merchants wait until they are ready to send your order to complete your payment.

        If you purchase an intangible item, a merchant might wait until after you've used the service to complete the payment. An intangible item could be a service, a rental, or a hotel room.

        The transaction status is 'Pending' until the merchant completes your order. Usually, the merchant has 29 days to complete your order. If the merchant doesn't complete your order in 29 days, then your order is canceled on the 30th day and the transaction status changes to 'Void'.

        • davidl2 on 18/09/2013 - 17:22

          great 30 days wait…………….

        • GreatEagle on 19/09/2013 - 13:48

          Thank you so much

        • mycosys on 23/09/2013 - 03:15
          -1

          Just a thought but if you switch to an 'off the rack' model and take advantage of their 14day no fault return g'tee you MIGHT be able to get it back sooner, or you could ask them to actually complete the charge for you and refund it, and ask them to wear the fees as a bit of an apology?
          Maybe doing it on their facebook or twitter (do they have?) might be effective if the CS plebs cant help?

  • subywagon on 18/09/2013 - 12:56

    Does anyone have a link to a screen shot or something of a rep confirming that the price was real and correct?

  • subywagon on 18/09/2013 - 13:03

    They are checking for the best price for me now to reinstate my order….

    • easternculture on 18/09/2013 - 13:15

      keep us updated

    • hothed on 18/09/2013 - 13:19

      As easternculture has suggested. Let us know how you go. I will need to buy another laptop if this does not go ahead (no cancelation email sent to me yet).

  • hothed on 18/09/2013 - 13:13
    +3

    I am yet to recieve a cancellation email. They certainly have not handled it very well.

    As others have suggested - Let them know how you feel.

    Facebook: https://www.facebook.com/LenovoANZ

    Write a review of your experiences: http://www.productreview.com.au/p/lenovo.html

    • hothed on 18/09/2013 - 16:23

      Just received cancellation email.

  • subywagon on 18/09/2013 - 13:25

    Best price (after what seemed like much deliberation behind the scenes) was $755.66 for the E531 with FHD, upgraded graphics option and also the i5 CPU. I politely declined the offer and was pointed to their post sales department to enquire further regarding my full refund. I also stated that I'd like to make a complaint regarding the matter and the salesperson promptly (instantly) directed me to section 3 within this link:

    http://www.lenovo.com/legal/au/en/New_Products_and_Warranty_…

    1. Prices and offers

    Lenovo makes every effort to ensure the accuracy of all information but takes no responsibility for any editorial, photographic or typographic errors. Lenovo makes no representation or warranty regarding third party Products or Services. Lenovo reserves the right to correct any errors, inaccuracies or omissions and to change or update information on the Lenovo website at any time, without prior notice.

    Prices listed, quoted via telephone or web chat are in Australian dollars and include all applicable taxes and delivery charges.

    All promotional Products listed, quoted via telephone or web chat are the final prices and not subject to further discounts. Offers cannot be combined with any other existing promotional offers. Offers, prices, specifications and availability may change without notice. Lenovo reserves the right to withdraw our offers, change prices or Product specifications at any time without notice.

    If the price of a Lenovo Product or Service is reduced after purchased, you may contact Lenovo on 1300 557 073 (option 2) to request for a refund of the reduction within 7 days of delivery of the Product or Service.

    If a Product or Service is quoted at an incorrect price due to typographical error or error in pricing information:

    (a) Lenovo has the right to refuse or cancel any Orders placed for the Product or Service quoted at the incorrect price, even if Lenovo has confirmed the receipt of your Order and reserved an authorised amount on your credit card, or received your direct deposit;

    (b) if Lenovo has reserved an authorised amount on your credit card, or received your direct deposit but subsequently cancelled your Order, Lenovo will not process your credit card payment (full authorisation hold on your card will automatically expire after 7 days for Visa cards and MasterCards and 30 days for American Express cards), or will refund your direct deposit to your nominated bank account for the amount paid; and

    (c) Lenovo will attempt to notify you as soon as possible about the error and you will have the option of purchasing the Product or Service at the correct price.

    Basically it states that they have the right to shaft us. They can pretty much claim anything as a "pricing error" and refuse sale.

    As I see it (I'm by no means a solicitor) once the transaction of monies has occurred and Lenovo has received and accepted my money, the transaction is complete. I guess I will have to see how the ACCC views it.

  • idog8818 on 18/09/2013 - 13:36

    I checked my order which is made on 16 Sep, it says

    Released to Manufacturing
    ThinkPad Noise-Cancelling Earbuds
    1
    1
    Estimated
    Ship Date
    2013/09/22
    Estimated
    Delivery Date
    2013/10/02

    Seems my order is processed. NO info for laptop yet, just for Earbuds. I also know 3 orders including mine made on 16 Sep have similar status.

    • davidl2 on 18/09/2013 - 17:28

      there are 2 way(2 different links) to check

      I have one showing processing, the other one show cancelled(same order)
      so you better check both links before getting your hope up!

      you gotta search for the links in this deal…..I don't have them with me now!

      • subywagon on 19/09/2013 - 15:38

        What's the 2nd way to check the order? At the moment when I log into my account and check my order it just comes up with an Error Page…. They may as well replace all of their pages with "Error Pages"

  • Phoenixsun6 on 18/09/2013 - 13:43

    All the people getting your orders confirmed, can you please provide screenshots for all of us.

    • idog8818 on 18/09/2013 - 13:50

      I tried..but how to add a pic here??

      • iseenya on 18/09/2013 - 14:51

        Upload the pic to imgur.com and post the link here.

  • typical on 18/09/2013 - 13:52

    msmhw. What they have offered you is against the Australian Consumer Law. They have been reported to Fair Trading by me and hopefully everyone else that they are attempting to scam…
    Your complaint has been directed to a Fair Trading Centre.

    If you have provided your email address, your file reference number will be emailed to you within 24 hours.

    If you have not provided an email address, a Fair Trading Centre officer will acknowledge your complaint within 14 days and provide you with a file reference number.

    Please do not reply to this message as it has been automatically generated.

    Regards

    NSW Fair Trading

    Here is proof of their claims…I copied the chat into word including colour!
    Me…I read on ozbargin the following…"For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330." is this correct for the E330?
    Them…Yes, it is correct.
    Me…I want it for MYOB and to connect to TV using HDMI…So the$649 - 165 …or is it %99 - 165?
    599 - 165
    Them…It will be $599-165.
    AU$434.00 is the final price.
    Would you like to make the order now?….
    then later after I made the order…
    Intel Core i5-3230M Processor (3.20GHz, 3MB Cache, 1600MHz) with Intel HD Graphics 4000Windows 8 64Windows 8 64 English13.3" W HD (1366 x 768) LED, AntiGlare, Arctic Blue (w/o WWAN)Intel HD Graphics (WWAN or mSATA capable)4 GB DDR3 - 1600MHz (1 DIMM)Keyboard US English720p HD Camera500GB Hard Disk Drive, 7200rpm6 Cell Lithium Battery (E330)65W AC Adapter - ANZThinkPad b/g/n Wireless & Bluetooth 4.0 (1x1 BGN & BT 4.0)Publication - AP English
    Please check the specs.
    AU$484.00 is the final price.
    Suddenly increased $50….but still a good deal,,,as I say Typical

  • typical on 18/09/2013 - 14:06
    +1

    subywagon The Australian Consumer Law sees it your way too. Lenovo having a doc like that is trying to bluff people into not referring to the Australian Consumer Law, which overides their pathetic claims. Lenovo are a multi billion $ company who think they can bully people and change the law to suit themselves. In this case they have upset far too many people. Me being one…They deserve what they get. Thankfully we are in Australia where we are protected from registered companies and scammers by the ACCC, Fair Trading and the Ombudsman. Governmemt departments attempt to protect us from Lenovo and other companies with dodgee practices who originate from other countries where the consumer gets shafted continually. The more people who complain and tell of the offers to buy at a more expensive price the better. Hopefully these B$#%^&*s will get fined and have to give us what we paid for.

    • subywagon on 18/09/2013 - 14:31
      +1

      That's what I was thinking too. Tonight when I have some time I'll contact the ACCC regarding this matter. Hopefully everyone else on here does too.

      I'm sick of this BS, I'm also being stuffed around by the Commonwealth Bank over the $50 scam….

      • easternculture on 18/09/2013 - 15:51
        +2

        re $50 comm bank, i got both the $50's from both offer

        Had to call them for one, and it was added manually

    • tko6070 on 18/09/2013 - 14:32
      +1

      I lodged a complaint, hope it makes a difference.

      • msmhw on 18/09/2013 - 16:30

        Can you do steps how to loge a clime ? I did not do it before not sure what to do or what to write
        It will be helpful if you post what you written in ACCC

    • mycosys on 23/09/2013 - 04:27

      The ACCC is actually VERY clear on the fact that pricing errors are fair enough and not a loss a company should have to wear if the error is not deliberate - unless you can show me somewhere that says otherwise i would suggest that this comes under the multiple pricing provisions (since there is a 'from' minimum price listed elsewhere on the site), and that they have done exactly as it says and withdrawn the mispriced item from sale (as noted earlier in the thread) until the price was fixed. As they have not accepted a contract from you by any of the means prescribed on their site to indicate acceptance of a contract, nor have they undertaken the traditional means of accepting a contract of sale by accepting payment, it would seem to me they have every right to refuse the sale.
      There is NOTHING in the law that says they cannot ever sell to you again, or offer to sell the item to you when it is returned to sale with the price corrected.
      You also cannot really claim a misleading advertisement if it isn't anywhere on the site other than deep within the options once you have already started buying it, and the minimum price listed on their site is higher. Also - if they had made a mistake in advertising the remedy is to publish a correction with equal coverage - which i believe they have now done.
      IANAL but if I can poke such obvious holes in your suggestion of misdeed I would suggest that any of Lenovo's cousel could do MUCH better

  • paulaus on 18/09/2013 - 17:24
    -1

    So if some people are getting there orders sent and most cancelled WTF is going on seems a prejudicial lawsuit is coming.

  • typical on 18/09/2013 - 17:25
    +1

    Make complaints to ACCC : ACCC Infocentre: 1300 302 502 choose option 4, I asked them if I could post this here…They said yes
    Also Department of Fair Trading website …on home page look to the left and click "Lodge a complaint" For some reason they tell you after you have filled it in to use explorer..I had to do it twice… Oh and manager still hasn't called after 8 hrs…Typical

  • typical on 18/09/2013 - 17:27
    +1

    ACCC will only get involved if this is a NATIONAL ISSUE…so everyone please tell em the facts…

  • demiurge on 18/09/2013 - 17:45
    +4

    I think people need to chill, a price error is a price error, you can't force people to sell you stuff for some mess up on their web page. If Lenovo honour the price error it would be very nice of them but they are well within their rights not to.

    • msmhw on 18/09/2013 - 18:42
      +11

      But it's not their rights to hold our money for 10 days if its will be more.

      • tho760 on 18/09/2013 - 19:12

        Is there a ruling in relation to refund period?

    • [Deactivated] on 18/09/2013 - 19:14
      +1

      There is no evidence there was a price error.
      Lenovo repeated denied there was a pricing error and jacked up the prices after the fact.

    • x d on 18/09/2013 - 19:22
      +6

      I agree. It was obvious on the first page of this deal that others already was suspicious that this would be a price error very early in the offer.

      I did order an E351 as well but it was due to the price. I already have other laptops so feel sorry for those who may have bought for the first time and got disappointed.

      I hope that the person responsible for the error learns from this and is not treated too harshly by Lenovo (goodness I see enough severe stress reactions from workers). We all make mistakes (although Lenovo now needs to have back up strategies for checking their prices, and probably should provide some forms of compensation), hopefully none fatal.

      Cheers.

      • [Deactivated] on 18/09/2013 - 19:37
        +5

        Congratulations in being a rational human being and I mean that sincerely. I always feel sorry for the people who are going to receive the ass kicking on the other side. No doubt some guy/girl is spending every waking minute checking his phone to see if he is getting a call to inform him/her of his/her firing.

        • [Deactivated] on 18/09/2013 - 19:50
          +1

          Calling over a TL to check on a price (and potentially saving Lenovo a fortune) in Lenovo's call centre sweat shops would probably cost you your job.

        • annarchon on 18/09/2013 - 22:02
          +2

          Stuff like this is an institutional problem, and not the fault of the individual. They should have internal QA processes in place before anything goes live. There should have been someone making the actual changes, then someone else reviewing the changes and probably someone else to finally approve and make the changes go live. The system broke down somewhere, and I doubt this is the fault of an individual.

        • x d on 18/09/2013 - 22:52
          +4

          Hi,

          I am not in IT and have not been involved in working for any large corporations. Indeed there would be a system or a "practice manual", in such large companies.

          Somehow, there has been an error along the chain. However, the cause of this error ultimately rests on a "human".

          No doubt after this the system will be examined and overhauled but good luck to Lenovo to finding the cause to prevent similar recurrences as I have found their products to be of good quality and construction and would buy again if the price is right (though they should do something about the location of their Fn keys on the keyboard)

          I think that the response from Lenovo to this incident could have been dealt a bit better (eg the emails that were sent out initially) but I have felt that if the price was in error, that I should not demand that the laptop is rightly mine (if Lenovo was to give as good will though at the price, I'd happily accept it :-)))

          The point to make though is that the suspicion that the price is in error was very much present in one of the earliest comment in the deal on page 1, and that anyone putting in an order probably should have seen it. Comments regarding reps confirming that the price was valid in chats recordings and phone calls are noted but I still hold them as hopeful though not absolute.

          Cheers.

  • KOBH on 18/09/2013 - 21:17

    Received cancellation email today, but didn't mention anything about refund.

    Anybody got their refund yet?

    • drbanner on 19/09/2013 - 02:38

      I paid by credit card and called them to contact my bank. They did. With paypal it will be pending until a month but no money taken. It's just a pending transaction on the credit card anyway. They tried debiting an extra dollar too.

    • iseenya on 19/09/2013 - 13:32

      The charge was removed from my NAB credit card overnight.

    • easternculture on 18/09/2013 - 23:11
      +2

      how did you get it?

      Time to spam his email with complaint letters

      • skazclaw on 18/09/2013 - 23:32

        lol

      • PresidentClinton on 19/09/2013 - 12:37
        +5

        Sign him up for kogan emails

        • leonheart1 on 19/09/2013 - 12:59
          +3

          Tone it down a notch, Satan.

        • May4th on 23/09/2013 - 10:57

          you know that's just going to make his hot young secretary miserable right? ;)

  • Juice08 on 19/09/2013 - 09:16

    for those of us who've had orders cancelled just curious as to what the status of the order is now? does the order still come up as 'order pending' or 'released to manufacturing'?

    • nismo on 19/09/2013 - 09:32
      +2

      Thank you for your purchase from Lenovo. Your order is currently being verified.

      Same status since I made the order on Saturday..

      • Juice08 on 19/09/2013 - 10:56

        ok so if I haven't heard from them (taking into account comment below) then it doesn't mean thing are progressing. I'll probably stop checking my PayPal and the status then every hour :p

    • Flyeroz on 19/09/2013 - 13:54

      Mine's showing "Cancelled"

  • mgf909 on 19/09/2013 - 10:04

    New post on their facebook…
    "We're taking what you're saying seriously and we're listening.

    We wanted to provide a little more background on our recent online sales issue. The error was a miscalculation in the final total on our website. This meant that when customers chose to add optional components on a select range of laptops, the system deducted rather than added this cost.

    This was a human error and we are very sorry this has caused our customers distress. We’re proactively reaching out to our affected customers but if you haven’t yet heard from us, we really encourage you to contact us directly at [email protected]"

    WTF is the point of contacting them on that email address - they dont reply anyway!!!

    • kctt on 19/09/2013 - 11:07

      Previous comment says you will get reply in a few hours in the form of automatic response when sending email to [email protected].

    • sepmakin on 19/09/2013 - 15:25

      " This meant that when customers chose to add optional components on a select range of laptops, the system deducted rather than added this cost."

      Are they saying, that the Arctic Blue display should be actually $165 more expensive than Midnight Black for E330…?

  • PresidentClinton on 19/09/2013 - 12:47

    Just remember everyone, paypal disputes and credit card chargebacks cost the seller money…you'd be surprised how fast your money is returned haha.

    Edit: Only if they actually processed it, not a simple hold on your money that your bank initiates.

  • Flyeroz on 19/09/2013 - 14:09
    +10

    I'm pretty happy how Lenovo handled this issue in MY case.
    I did receive email stating reason for the cancellation - pricing error.
    I replied (politely)to the email asking whether they can offer some sort of the discount as my wife was very disappointed (lappy was for her)with the whole situation.
    I'm happy to report I received a phone call from the sales department rep who was very apologetic about the whole situation.
    The end result was I was offered E330 with the same specs at a very good price - obviously not as good as one with the pricing error, but not far off, so I ordered it.
    Wife's happy again, which can only be a good thing. ;-)
    I'm not making excuses or condoning Lenovo, just letting you know in MY case they did the right thing.

    • PissLUR on 19/09/2013 - 14:17

      you're lucky that you didn't receive this kind of notification.

      Dear X Y,
      Your order has been cancelled as you requested.

      We thank you for your interest in our products and hope we can help you in the future.

      Kind regards
      Lenovo Australia

    • climaxpower on 19/09/2013 - 15:46
      +4

      hi Flyeroz, would u be able to give me an idea how much u were offered as my config in the original order was very similar (except the 8g ram upgrade). So i can have an idea what price im looking for when talking with their reps. Cheers!

      • pennyless on 20/09/2013 - 08:07

        Yes would've been helpful if you'd been specific with the price to shed some light on the rest of our options?

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