MobileCiti Cancellation Issue

Lseethappen on 24/11/2013 - 14:50
Last edited 26/11/2013 - 09:32 by 2 other users

Been a follower as OZbargain for years, I have to register in the first time to tell everyone this mobilecity is totally posing a false advertisement to draw people's attention.

I placed order for the Razer Blackwidow 2013 Expert Mechanical Gaming Keyboard sales on 20th Nov 13. At the time of checking out, obviously suffered from stuck and crash of all sorts on my iphone, It ASKED my credit card details and said nothing about back order. It showed I placed a order but the status showing pending since.
Until 2 night later, I had to write a email to this website to ask about, then they replied me by saying 'Thanks for your email. Unfortunately we could not process your order at the moment as your payment didn't go through.'
But usually when you placing an order on the internet, if the card cannot be accepted, it will reject your order.

Now when I called them 3 days later, one of their representative, Jay Feng, saying the payment didn't go through, and it would be my responsibility to make sure payment is successful. Okay, but there is no clue about my credit card is not working either in your website or at the time of placing the order. and he added also there is no stock available so even I pay now, they cannot supply this stock.

I totally understand this is very limited stock for this sale. but If you don't have enough stock,I should have been rejected in the first place not until after you taking my credit card details and found there is no stock, and do not cancel the order or phone or email my about the situation.

I strongly recommend ozbargain website should ban this website, at least fore a while and ozbargainers should be extremely careful with this so called serving Australia 13 years dumb astroturfing company. They can accept your credit card details and payments even they are knowing no stock.

Somehow, I got another email this morning, I post it over.

[Sales #73213]: Order #100059383
Inbox
x

MobileCiti Sales Department <[email protected]>
12:07 PM (1 hour ago)

For your order, the item was ordered when the item is out stock, so your order is on back ordered. Then the payment didn't not went through as well.

We currently don't have stock to fulfill your order in this case, even if we can organize payment.

However, we are not still trying to source more stock. If we can, we will contact you for payment and get the ordered sorted, if we can't, we would have no option but to cancel this order.

Thank you very much for your understanding.

Regards,

Jay Feng
Mobileciti Support

Ticket Details
Ticket ID: 73213
Department: Sales
Type: Issue
Status: On Hold
Priority: High

Support Center: http://www.mobileciti.com.au/support/index.php?

Obviously, they are making things up.
In the first place, there is nothing or whatsoever mentioned BACK ORDER when the order placed,
there is nothing or whatsoever mentioned something wrong with my payment.
after the order placed, it even gave me their 110 points.
no matter how, it seems to me a VALID transaction.

the keyboard even i pay full is about $110, it was for this unacceptable conducts to promote their business.
and from second email, they are saying as a company has a customer's credit card details and they would just took order first and found out they did not have the stock, then blamed customer for unsuccessful payment.

the sales details:

http://www.ozbargain.com.au/node/123551
Until 20/11/2013 10:51pm (Expired)

Electrical & Electronics

Related Stores

Mobileciti
Mobileciti

Comments

  • TheMoDz on 24/11/2013 - 15:31

    So they charged you $110 and they said it didnt go through or its just on Back order?

    If its in Back Order, Happens all the time with other online store…
    Site quantities aren't really accurate.

  • Paul Atreides on 24/11/2013 - 15:31

    things like this happen on ozb every now and then, except that sometimes, they take payment and then need to refund it later. I don't know why you are getting so worked up over this. This is ozb, more sales will come, and you'll have other things to buy that you previous didnt know that you needed.

    unless you told all your friends, boasting about how you got product x for so cheap, then just let it go

  • blitz on 24/11/2013 - 15:47
    +1

    I don't understand your anger, and I don't understand what they're doing wrong. What would banning them do? How would it help?

  • seethappen on 24/11/2013 - 17:09

    i totally understand what you guys are saying. I am in a business, we run special sales from time to time.If i did not get a special, it is alright because of so many factors.

    thing is there was nothing mentioned about i was placing a back order.
    and not a single word mention on it, and when i called them they can simply change words saying it was my payment problem, so they cannot proceed.

  • jzdhgkd on 24/11/2013 - 20:13
    +1

    It took me 30 minutes to create an account to put through an order and so I assume you would've gone through the same, especially working/crashing on your phone.

    It's reasonable to assume that even though you had the item in your cart, it would've been bought by other people in the time you were trying to make your account and their site didn't have a proper system in place to prevent orders from going through when this occurred.

    They said your payment was unsuccessful, so did you get charged the $110 or not? If not, then move on and wait for the next sale (from a different site.) If they did, then make sure they refund you and then move on. It's not the end of the world and DEFINITELY not a reason to ban an entire business from Ozbargain. Unless other people chime in with the same problems then I'll leave my torch and pitchfork safely stowed away.

    • icu29 on 27/11/2013 - 13:28
      +1

      My order was cancelled as well unfortunately.

      I went through the painful check out process too. My item disappeared in my cart every time when it was failed to check out. I added the item back to my cart to process. The last time I added to the cart, my item was not on back order and my payment had gone through as I received their confirmation payment approval email afterwards.

      It is possible that other people completed the payment before I did purchasing the same item, but I do think this sale is a bit fishy.

  • hctan on 25/11/2013 - 09:09

    Mine was cancelled as it was out of stock and paypal refunded the amount I paid.

  • aacheney on 26/11/2013 - 18:19
    +2

    they have bulk cancelled orders(after being on back order) and re added them to there website… how can a company do this and still be able to post on here.

  • PigSnowball on 26/11/2013 - 18:30
    +4

    Until they rectify the situation, they should be banned. What's the point of giving them any traffic when they will not honor their orders.

    • aacheney on 26/11/2013 - 18:38
      +3

      I agree, how can they cancel orders and then sell the same item… no reason given. Rep has been active and has even posted a new deal and commented on it. http://www.ozbargain.com.au/node/124148

    • PigSnowball on 08/12/2013 - 01:56

      Just wanted to say, that my mouse arrived on Friday!

      So super stoked, MobileCiti came through.

  • xverr on 26/11/2013 - 22:28
    +4

    Please complain this issue to ACCC (1300 302 502). I've already called them this morning to highlight the issue. ACCC logged the issue and said that investigation will proceed if there are enough of the same complains.

    Just to illustrate what a lie they are. They sent me an email stating that they didn't have stock, while listing that they have 28 stocks on ebay at full price.

    http://tinypic.com/r/v5lsgo/5

    This is just downright disgusting how online shopping is in Australia.

  • Nobel on 27/11/2013 - 08:18

    I don't like their service much either. Last time I had to email them continuously about my phone and they didn't reply until 3 weeks later. Totally horrible customer service. Very often my queries are totally ignored (about a product already purchased, etc)

  • icu29 on 27/11/2013 - 10:58

    My order has also been cancelled. I have received the confirmation of Payment Approved emailed on 20 Nov.

    I ordered Razer DeathAdder Black Edition, it WAS NOT on back order !!!

    Transaction Receipt: Approved 20 November 2013 14:35:07 AEST
    Purchase Amount AUD 32.20
    Payment Status Approved
    Charged by Merchant Mobileciti Pty Ltd 2

    • PigSnowball on 27/11/2013 - 11:42

      It wouldn't matter even if it was on back order, if they accept the order, then they are obligated to fill the order.

      • icu29 on 27/11/2013 - 13:11
        +2

        If it was on back order, I wouldn't even bother to go through the painful check out process for more than 30 minutes.

      • bbyboy on 01/12/2013 - 04:00

        they cant sell you something they dont have

  • Librarier on 27/11/2013 - 18:40

    "This email is regarding about your order placed with us. With much regret we inform you that we had to cancel this order. The reason why is because your order was placed when the item is already on backordered or the item has oversold. In the events of this deal where the stock quantity is limited, we fulfill all orders on a first come, first serve basis. We had been trying to source more stock to fulfill your backorder, however we exhaust all Channels to fulfill your backorder. You will receive your refund in the due course.

    If you have any questions, please feel free to contact us at [email protected] or by phone at 1300 355 188"

    The keyboard I ordered was definitely in stock when I ordered. No longer listed on their website though.

  • PigSnowball on 28/11/2013 - 10:22

    Was told to contact their sales department here http://www.ozbargain.com.au/node/124148#comment-1714698

    So far, no response.

    • Store RepAHUANG @ Mobileciti on 28/11/2013 - 19:14

      Hi PigSnowball

      what time did you send the email?

  • kemitri on 28/11/2013 - 18:31

    Just got the same email about my order not being fulfilled and I was one of the people that made sure it wasn't on back order as well. Hopefully refund lands soon, but still not happy after reading I'm not the only one who experienced this.

  • Store RepAHUANG @ Mobileciti on 28/11/2013 - 20:10
    -1

    Hi seethappen

    I am sorry for not able to fulfill your order.

    our system was designed to allow backorder to be place through when the stock quantity is below 1, the system will alert "this product is not available in the required quantity. 1 of the items will be backordered" before checkout. Your order was placed when stock quantity below 1, and payment process not been completed.

    When you contact our office and speak to Jay, he was try to add your order into backorder list, after he found out your order time was placed on 20/11/2013 2:28:17PM, which is more than 20 hours after the "Frenzy Deal" start, most Razer product was already sold out, and still have lot customer's backorder was before you try to place your order time, that why Jay told you he could accept your backorder, we have try to fulfill the earlier order first.

    We will definitely improve our system to avoid similar issue happen again, also working extra hard to get great deals place on Ozbargain soon! Apologise for the all the inconvenience.

    • Librarier on 28/11/2013 - 23:13

      The system didn't alert anyone that the item was on backorder. My order originally said "processing" for one day and then changed to "backorder"

      When I contacted the office to see what was happening, the representative (female, not Jay) said nothing about my order being a backorder, just said I'd be getting an "update" in the next day or so.

      I hope they ban you from Ozbargain until you fix your shoddy systems.

  • nephilim on 28/11/2013 - 23:15

    Ozbargain needs a banner that pops up when deals are upvoted more then 100 times in 1-4 hours to say there may be processing errors, these forum posts come up once a fortnight.

  • seijai on 02/12/2013 - 15:52
    +1

    Ordered a Note 3 s-view cover…..no news to date.

    Rang them and apparently the covers are defective so they have to cancel orders.

    If you ordered one and havent got any news, then ring to cancel, cos you aint getting it

    • seijai on 04/12/2013 - 22:22

      Just checked their website, they selling at $49.95…so obviously no defects…they just didnt want to sell at the discounted price

  • PigSnowball on 08/12/2013 - 01:55

    Just wanted to say that MobileCiti did the right thing by me and came through with my mouse!

    So happy in the end.

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