Abused by Pizza Store Manager

kuikui on 17/07/2015 - 08:51
Last edited 17/07/2015 - 09:32 by 2 other users

Hi OZ,

I would like to get advice for the incident happened to me in on of pizza company's (don't want to say the brand name) store.
A long story in short… I got pizza company's voucher from another gift card company to use online order ( not a free voucher, I paid for that). I used those voucher (almost 11 times) to order pizza to pick up in same store which is close to my home. I went to store to pick up my order and the store manager told me that every time I got pizza for free (order total amount because $0 when use those voucher) and he will not make a pizza for my order. I tried to explain to him about voucher but he did not wants listen to me. He abused me verbally (used dirty words) and forced me to leave the store and he don't want to see me in the store again.
I have recorded entire conversation in my mobile phone for evidence.

Few highlights for you guys..

  1. Why the order shows as a free pizza in store order management system even I paid via voucher?
  2. As long as the order paid by anyway why did the store manager refused my order?
  3. Why did he abused me and forced me to leave the store? ( he was acted like a independent store owner)

I would like to get honest advise from your guys…
Can I sue a pizza company?
Can I take legal action against the store?
Where do I log a complaint?

Note: I have recorded entire conversation for evidence.

Thank you…

Poll Options

  • 216
    Can I log a complaint to pizza company about the incident?
  • 8
    Can I sue a pizza company (via fair work QLD or ACCC)?
  • 10
    Can I log a case in court ?
Food & Grocery

closed Comments

    • kuikui on 17/07/2015 - 18:25

      Edit: I have received a call from pizza company and they have advised that this incident has been forward to the state manger for further action

      • [Deactivated] on 17/07/2015 - 20:58
        +3

        He will tell you to piss off for exploiting the vouchers.

  • Hirolol on 17/07/2015 - 18:39

    DDOS their online order system.
    Too far? Ok don't do that.

  • pyramid on 17/07/2015 - 18:59
    +6

    Op, why did u change your user name suddenly?

    • mskeggs on 17/07/2015 - 19:08
      +3

      Kumar was presumably a real name and he is recognising that everyone else doesn't share his outrage.

      • SydStrand on 17/07/2015 - 19:19
        +7

        I don't like sands. It's coarse, rough and irritating; and it gets everywhere.

        • khomeini on 18/07/2015 - 23:48

          Thats why the new improved kinetic variety is all the rage my friend.

    • Baysew on 17/07/2015 - 19:24
      +6

      OP was subjected to personal attack - with racist overtones. Wasn't very nice.
      Poster now in Penalty Box.
      Unfortunately it wasn't unpublished before OP got to see it.

    • kuikui on 18/07/2015 - 09:44

      I don't want to attack personally. I hope you understood :)

    • McFly on 19/07/2015 - 08:47

      How do you know it was 'suddenly'? OP could have been thinking about changing name for months or even years…

    • pointless martyr on 19/07/2015 - 23:48
      +7

      He changed hos name because his reputation in his village was ruined by the great pizza fiasco, obviously. He has now taken a new name to start afresh.

  • [Deactivated] on 17/07/2015 - 19:01

    Nothing beats naming and shaming the franchise. Leak it out, mate.

    • kuikui on 18/07/2015 - 09:46

      This incident has been investigating by pizza company so it's not good idea to disclose the pizza company name and franchise address. Because they may come to me that I have damaged the brand name in the public. But I'll…….later.

  • Peanut money on 17/07/2015 - 19:08
    +2

    OP it's obvious you have taken advantage of a good deal to the extent that the poor guys snapped.
    His probably been screwed over by the franchise and now you start taking the piss with your ruthless pizza ordering.
    Have some empathy and drop this nonsense you have created.

    • indium on 17/07/2015 - 19:44
      +7

      Not really…

      It's like buying a movie ticket from RACV for $10, then go to village cinemas and they say you can't see movie with 'free ticket', pay $20 or leave.

      Clearly it's the pizza companies fault for not communicating clearly to these franchise owners that they are selling unique codes for pizza. This also gives the manager no right to be rude when it is not the customers fault. Manager should be made to eat his own words.

      • BuyoTheCat on 17/07/2015 - 19:54
        +2

        I have a better idea. Buy order another free pizza, go pick it up and make the manager eat it

      • mskeggs on 17/07/2015 - 19:57
        +2

        Or maybe it was an opening special 4 months ago on Groupon and the OP bought 20 coupons.
        Knowing how little cash ends up in the retailers pocket from those deals, perhaps the manager was feeling hard done by.
        Doesn't excuse abuse, but we are only hearing the OP side of the story.

      • kuikui on 18/07/2015 - 09:48

        Yes MemE, this is the way the voucher works.

  • Viderzo on 17/07/2015 - 20:21
    +1

    This is a weird thread. And i know weird, I used to be a redditor

    • This Guy on 18/07/2015 - 00:34

      No ASCII table flips. No ****y drawings. No link to the box or broken arms story. This thread is pretty normal compared to reddit.

  • [Deactivated] on 17/07/2015 - 20:56
    +16

    It sounds like OP is abusing a voucher system online and the owner of the store is pissed.
    The franchisee is probably having to foot half the bill every time old mate gets a free pizza. He's using an online code and the head office haven't caught on that he's been getting 2 for 1's for the last 9 months.

    The franchisee probably can't refuse online orders and for every online order that doesn't go through or has a complaint against it, he loses a % marketing allowance or some other incentive.

    I would almost 100% guarantee that OP is exploiting some loophole.

    The fact that he won't divulge any of the real details ie company/ real story of how he got vouchers makes it clear.

    Stereotypes are stereotypes for a reason. Some humans are just….

      • pxrnm on 19/07/2015 - 10:18
        +3

        Dude this is nothing to do with race. A guy has a complained about his voucher ~ anyone from any race can have an issue.

        • T1OOO on 19/07/2015 - 16:29
          +1

          It's not racial its cultural.

        • pxrnm on 19/07/2015 - 20:53
          -1

          Well can you give an example of Asian CULTURE that go out to "screw" peoples' business?

          Yes i have seen some shameful behaviour from the Asians but honestly so are the other races.

          Heck, the Asian culture sometimes are more polite than others that i have seen.

          Well it's my 2c anyway.

        • T1OOO on 19/07/2015 - 23:33
          -2

          @pxrnm:

          Try doing business in China ull soon realise what I'm saying is true.

        • pxrnm on 20/07/2015 - 23:04
          +3

          @T1OOO: even if what you said is true, Asians is not just China.

          Try travelling to Japan ull soon realise what i'm saying is true.

    • Magpye on 19/07/2015 - 23:15
      +1

      Pretty sure the OP mentioned that he has bought the vouchers, and not exploiting some loophole.
      So, they've got his money already. Nothing wrong with him claiming those pre-bought pizzas.

      Of course we could turn this thread into a flashing banner ad..

      GET FREE PIZZAS WITH THIS ONE WEIRD TRICK !
      PIZZA STORES HATE THIS GUY !

    • pointless martyr on 19/07/2015 - 23:49
      +2

      Stereotypes are stereotypes for a reason. Some humans are just….

      ….real pizzas of work!

  • kyttiekat on 17/07/2015 - 21:18
    +3

    Sounds frustrating. I've read all the comments and have mixed views, but probably can't add anything extra you haven't heard before.

    Just dropping by to let you know that I'm sorry for the verbal abuse & rudeness you copped. I'm always a bit surprised and taken aback when someone is unexpectedly nasty.

    Based on your story alone, if you're using legit vouchers, there shouldn't be an issue (that involves you). If the pizza store owner is upset at the use of the vouchers, which he's allowed to be (eg maybe unprofitable etc), then that should be taken up via other avenues. Not on you.

    Best of luck with the rest of the developing story. :)

    • kuikui on 18/07/2015 - 09:51
      +1

      The pizza company told me that even I used voucher for online orders the store owner will be gets the equal amount of $ from the pizza company. so what's his problem to take my order?

  • [Deactivated] on 17/07/2015 - 21:24
    +6

    You sound like a big fat baby. Yes, that store manager was a piece of work, but you should have just turned the other way. Forget about ordering from that place again and just go find another place. Why are you so desperate about pizza? Go cook something healthy.
    Continuous Pizza consumption = heart disease.

    • moo on 17/07/2015 - 21:56

      The world needs to be balanced like a 'circle'. Continuous consumption of pizza drives up demand, which creates job in the supply side of things, as well as supporting our supplementary industries (e.g. medical care and funeral management). Food for thought.

      • T1OOO on 19/07/2015 - 09:53

        Other jobs would have been created as a result with positive benefits for all.

  • moo on 17/07/2015 - 21:49
    +2

    Here is a pancake recipe in case you get bored with pizza (or lack off..)

    Ingredients
    1 cup (150g) self-raising flour
    1 tbsp white sugar
    1 egg, lightly beaten
    3/4 cup (180ml) milk

    Method
    1. In a bowl, combine flour and sugar.
    2. Whisk in the egg and then milk at little at a time until batter is smooth and lump-free.
    3. In a frying pan or flat grill, over medium heat, brush butter over cooking surface and pour 1/4 cup measures for each pancake.
    4. When large bubbles form on the surface, flip over and cook until lightly golden on the other side.

    • Magpye on 19/07/2015 - 23:18

      Throw on some pepperoni, cheese, tomato paste and then roll it up for a delicious pizza wrap ! ;)

  • Minotaur on 17/07/2015 - 22:17
    +2

    Why were you recording? Were you expecting there to be an issue?

    • drdolphin on 17/07/2015 - 22:35
      +4

      Baiting them to ensure an issue perhaps?

    • jonathonsunshine on 18/07/2015 - 01:34
      +2

      yeah, "you got the whole thing on tape", you just walk around taping everything and everyone?

      • StewBalls on 19/07/2015 - 16:33
        +1

        Dashcam was running…

  • imcold on 18/07/2015 - 00:23
    +4

    Well there was a case ACCC vs Scoopons, long story short if you purchased some vouchers, and the valid vouchers are not accepted then your entitled to a refund in cash from the coupon provider.

  • confusedhuh on 18/07/2015 - 00:43
    +1

    Not trying to justify the manager here but there seems to be more to this story.
    Did the manager/staff have a talk to you before regarding this voucher in a suspicious way ? Was that the reason why you decided to record at the first place?

    OR

    maybe the store manager has had multiple fraud reports from HQ for similar vouchers.
    from his reaction it seems like a cumulative effect of multiple wrong doings (not saying on OP's part) and not a one off thing.

    Also, OP to be honest, if you want help here you have to come out with the whole story. The questions asked above need to be answered.

    • kuikui on 18/07/2015 - 09:53

      A pizza company must validate every voucher in their system when we use online orders.

  • This Guy on 18/07/2015 - 00:49
    +1

    Sounds like the manager thought you were a fraud because head office hand not clearly explained this promotion.

    It is head office's mistake, so from what I have read I would happily visit this store (if the price was right and it is convenient). Your story shows this manager cares about their store.

    IF YOU WANT you could save your relationship with that store by apologising for any social faux pas you committed (like recording the conversation). I would calmly explain that the manager made you feel belittled. If the manager doesn’t respond in kind I would not go back.

    If this chain gives you free stuff I personally will try to avoid them as it shows they don't support their staff.

  • jonathonsunshine on 18/07/2015 - 01:31
    +5

    Am I the only one who kinda feels for the pizza store guy? I'm assuming this is more of an independent type place cause I can't imagine Domino's or Pizza Hut givin a crap. Whatever shoddy deal the "gift card" company has struck with the manager, if I was him and in the end, all i was doing was giving out free pizzas, I'd be looking to get out of the deal as well…

    People are always on about their "rights", I have the "right" to use these vouchers but it seems like you are getting cheap pizza, the pizza store guy is giving away pizzas and losing money and the some shady "gift store" company has just managed to insert themselves into the equation and leech money off the restaurant.

    If i was you, i'd be going after gift card company, leave lil pizza man alone…

    • praga on 18/07/2015 - 02:37

      From the Ops comments I dont think its an independent type business. He used the voucher on their online system and it worked. Therefore it doesnt matter whether he paid by cash/ card or voucher, the store should honor the order. If it didnt work on their online system then he can talk to the gift card issuer.

    • ankor on 19/07/2015 - 15:13
      +1

      Why is the gift card company shady?
      Why wouldn't dominos or pizza hut give a crap when it deals with social media repercussions?
      Why is it assumed the pizza store is giving away free pizzas when they enter into a business relationship with a gift card company?
      What makes you think it is an independent type place?

      • jonathonsunshine on 19/07/2015 - 15:20

        i used to work for Granton back in the day. The product they sell is normally a good deal for the person who buys it but often the shop doesn't get anything out of it. And the whole way the company is structured is basically a pyramid scheme. "foot soldier sells $30 card, keeps $10, the rest goes up the chain.

        I dunno, I hate them.

        I think the store is more independent that dominos or pizza hut because the manager is so personally invested.

        And I "assume" that the store is giving away free pizzas because OP started this thread when manager yelled at him about all the free pizzas he was giving him.

        • ankor on 19/07/2015 - 19:05
          +2

          From the OP's own post;

          I got pizza company's voucher from another gift card company to use online order ( not a free voucher, I paid for that).

          My understanding of the OP's post was that the pizza store manager THINKS they are free because it shows up that way in his ordering system, and it likely sounds like a glitch in the IT system since it wasn't updated to show "voucher" or "promotion" in relation to the pizzas that were in dispute.

          I agree with you wholeheartedly about franchise systems and the potential pitfalls that you may encounter within one. I don't agree with blaming the OP for trying to get what he paid for.

        • jonathonsunshine on 19/07/2015 - 20:04

          @ankor:

          Well,seems the only person getting paid is "gift card" company, so again, he should be taking it up with them

        • Magpye on 19/07/2015 - 23:40

          @jonathonsunshine: I'm not clear on why he would need to - the vouchers are accepted by the franchise, they have not been flagged as fraudulent, and the only person who has an issue with it is the store manager.
          The gift card company has upheld their side of the bargain, and they would politely tell the OP to raise the issue with the pizza HQ.

          IF a store manager is getting so irate about the profit hit from one free pizza a week/month, then things aren't going well for him anyway.

        • ankor on 20/07/2015 - 12:37

          @jonathonsunshine:

          Actually, the contract is between the gift card company and the pizza store so it's irrelevant who's getting paid in physical dollars. The pizza company entered into the voucher promotion as part of their marketing strategy to attract new customers.

          At this point the op should forget about pizza and request a refund of his unused vouchers.

        • jonathonsunshine on 21/07/2015 - 10:41

          look, i don't what the law says and quite frankly i don't really trust any of the sob stories that get posted in these forums to be the whole story.

          All i know is that OP got a bunch of free pizzas and manager got pissed off and the human being inside me wants to side with the manager.

        • McFly on 21/07/2015 - 11:15
          +1

          @jonathonsunshine: And how do you 'know' this?

  • Dariush78 on 18/07/2015 - 02:00
    +2

    To me it look like an scammer company or individual is selling free pizza vouchers. I remenremember I was working in dominos and we have a few free pizza vouchers just to give to some regular cuacustomers. So I don't think complaining to those scammers would do any good.

    • winterseed on 18/07/2015 - 14:20

      OP said the franchise manager verified the vouchers and said that the store manager needed a talking to. Search page 1 of the comments for 'franchise', you should find that post.

  • CVonC on 18/07/2015 - 04:00

    With that amount of pizzas…

    How Much Do You Weigh OzBargainers?

  • jimbo687 on 18/07/2015 - 07:49
    +3

    This is the most stupid thread. You are a royal pain tightarse cheapskate, now move on !
    (I don't read the same thread twice)

  • mikzter on 18/07/2015 - 08:04
    +2

    No pizza for you, come back one year !

  • pangwen on 18/07/2015 - 08:12
    +5

    For those wondering where you can 'buy' pizza vouchers, some survey websites allow you to redeem credits that you earn from completing surveys for Dominos vouchers. For example, myopinions.com.au allow you to redeem for Dominos vouchers (or Coles/Woolworths/Myer gift cards etc.).

    http://www.myopinions.com.au - scroll down to the middle of the page. I've bought a couple of vouchers myself and they seemed to work fine. As the OP stated, they appear as "$0" on the Dominos receipt though.

    These vouchers typically allow you to redeem 1 pizza per voucher (with no extras) for pickup.

  • vroomkroom on 18/07/2015 - 08:15

    OP as you have already made a compliant to the pizza store HQ, for your peace of mind its one of those things to forget and not to revisit the store.

    As a personal rule of thumb- I do not dine/Takeaway at joints which offer their food through coupon/discounts. My occasional take away pizza's come from my local joint, yes its slightly expensive but you don't get too many surprises. Yes, some of the joints are over priced but with the online reviews choose not to dine there. Here its common and polite to check the price before you dine, so you can definitely make an informed decisions.

  • FittyFitty on 18/07/2015 - 08:59

    Voucher abuse and food just dont mix. Complain to the head office and enjoy a year's worth of free pizza, with human byproduct topping…

    I think you should just stick to two minute noodles for a while.

  • Chik5555 on 18/07/2015 - 09:04

    Probably a franchisee that thinks he's giving pizza away for free. Call head office and they will probably force him to honour it unless there's some term or condition that gets him out.

  • pjcook on 18/07/2015 - 10:36

    My question is, do you always record picking up pizza from a shop? Why would you have been recording in the first place?

  • spychiatrist on 18/07/2015 - 11:11
    +4

    Why not put a poll option "Am I being unreasonable?"

    Questions: Did you try calling the company you got the voucher from? How much did you pay for the voucher? In using it for 10x pizzas, do you believe you got more than what you paid for, or you're still a bit short? Is the voucher for that particular store only?

    Like the others, seems to me there are some items that you left out on purpose. This is the reason the community has mixed reactions. I for one will be siding with the manager EXCEPT for the swear words. Because that voucher seems dodgy.

    Finally, I would refrain from ordering from that pizza store while said manager is working there. This is why

  • leiiv on 18/07/2015 - 11:53
    +2

    Guys, no matter what were hidden from the story, or the reason behind OP recording, or how he managed to get the voucher, no one should have received a verbal abuse (esp dirty words) from a store manager. More especially in hospitality industry where staff members are expected to be polite and courteous in any situation. That does not mean they cannot be assertive at the same time. I am sad that some people here are defending the manager. I hope we as a society have not became more permissive to such abusive behaviour.

    • spackbace on 18/07/2015 - 12:18
      +4

      I am sad that some people here are defending the manager.

      Noone has, but hearing 1 side of the story, and not even hearing all the details, it makes it difficult to form a full opinion.

      It would be so easy to write up a half-arsed story and put it on these forums. Whether there's any truth to the story or not, that's up to the readers to decide.

      Just look at all the posts from 'Jar Jar Binks' ;)

      • spychiatrist on 18/07/2015 - 12:40

        So it's not only me then ;)

      • leiiv on 18/07/2015 - 22:30

        Yes some have eg comments above by peanut money, murphy84, this guy, jonathonsunshine.

        I believe that it is not for us to judge the truthfulness of the story. We should assume that it is true and give responses (suggestions etc) based on that, like many has done here. If there is any lies, OP will bear the consequences himself anyway.

        Whatever details left by OP, it is already obvious that the mistake of the manager is twofold: not fulfilling a valid order, and throwing dirty words to customer.

        As for those who questioned the use of voucher, why are you here in the first place? Just pay full price for everything..

        • spackbace on 18/07/2015 - 22:42
          +6

          I believe that it is not for us to judge the truthfulness of the story. We should assume that it is true and give responses

          Are you new to the internet?

        • leiiv on 18/07/2015 - 23:14

          Let's say I am. And your point is?

        • mskeggs on 18/07/2015 - 23:30
          +3

          @leiiv:
          I think the point is it is human nature to be judgemental, and in this case the original poster gave plenty of ammunition to be judgemental with.
          The poster is quite reasonably unhappy with being abused, and plenty offer sympathy with that. They then pretty much lost sympathy when the poster demanded more than a head office apology, were cagey about where the coupons came from (just repeating over and over I paid for them) and getting into arguments with a few other commentators.

          My conclusion is that sands is concealing some details that would make them appear less pure. Perhaps it will turn out the coupons were resold Groupons bought on Gumtree or some other sketchy thing. I don't think it excuses rudeness from the store manager, but I can understand why people are turning their opinion when they feel they might be being manipulated by having details withheld.

        • spackbace on 18/07/2015 - 23:41

          @mskeggs:

          Thanks mskeggs, exactly what I was thinking, just couldn't be bothered writing :)

        • pointless martyr on 19/07/2015 - 23:53
          +3

          @mskeggs: agreed. He is concealing at least one pizza the puzzle

        • leiiv on 20/07/2015 - 14:34
          +1

          @mskeggs: I agree that part of human nature is to be judgemental, but we always strive to be a better human. I think people who felt being manipulated took it too far. OP probably just want to know if there is a chance or way for him to get the wrong thing righted (compensation etc) but most likely he does not want to spend money to give to the lawyers. OP himself will bear the consequences of lying should he took an official avenue in resolving the conflict.
          So I stand corrected, it has nothing to do with being old or new to the internet.

      • [Deactivated] on 19/07/2015 - 19:49

        @Spackbace,

        Just look at all the posts from 'Jar Jar Binks' ;)

        You're just jealous because Michala Banas said she wanted to see me on the cover of the Rolling Stone :)

        • rompastompa on 19/07/2015 - 20:08
          +1

          Anything is better than Kim.

    • [Deactivated] on 19/07/2015 - 09:18
      +9

      If you had half a clue you'd realize that OP is abusing a voucher system and some poor franchisee is paying for this joker's desperation.
      Just because the head office isn't helping their franchisee (which as a franchise owner myself, can tell you is a daily occurrence from even the biggest franchise chains in Australia), doesn't mean this guy's story isn't 100% scumbag material.

      It's not about defending the store manager. It's about standing up for small business in Australia and endorsing a 'fair go' policy.
      This pizza store has to pay (wages 25-30%), marketing fees, royalties (10% usually) and even 12% superannuation soon. They don't need this guy showing up and exploiting them with endless free pizzas through some online voucher glitch.

      I'm sad that people would defend this weasel and I hope we as a society don't become completely permissive to exploitation and screwing everyone else just to get ourselves ahead like many other countries.

      What's the more likely true story here?
      Cheapskate OP and fed up store owner or innocent citizen and cranky/(profanity) store manager?
      There is absolutely no reason for this guy to answer people's legitimate questions but for some reason he's avoiding it.

      • McFly on 19/07/2015 - 11:27
        +6

        If the OP is doing something wrong then the manager should
        a) notify head office,
        b) explain to the customer that they will not be honouring the voucher and for what reason.

        Note there is no step c) abuse customer.

        • spychiatrist on 19/07/2015 - 12:48
          +3

          Note there is no step c) abuse customer.

          As stated by OP with the recording he was prepared to do when he went to the store

          Looks like the last visit was not the first time the manager called out the OP, because the OP came prepared to record the conversation.

          I went to store to pick up my order and the store manager told me that every time I got pizza for free (order total amount because $0 when use those voucher) and he will not make a pizza for my order.

          If the OP was using the voucher once a month, should not be a big deal and no way will the manager take it against OP. Looks like OP is using the voucher WEEKLY or more frequent, then that's the problem.

        • McFly on 19/07/2015 - 23:15
          +1

          @downero: A lot of assumptions, of course still no justification for 'step c.'

      • spychiatrist on 19/07/2015 - 12:50
        +1

        Easy with the use of joker, weasel, you'll hurt the OP's rep.

  • whirlpool_guy on 18/07/2015 - 12:21
    +2

    A flaw in the pizza company's order system. Why print the price in the order if it's all been paid for and deemed valid by the web checkout system? In this case the store manager was confused by the unnecessary info.

  • [Deactivated] on 18/07/2015 - 14:39
    -4

    Let me see if I got this right?: you bought a voucher for free pizzas from an external company, for say $10, $20, whatever. Now you want to keep getting pizzas FOR FREE FOREVER?????

    Now, I am a cheapskate as much as the next ozbargainer, but can anyone see how immoral this is (if not illegal). You got 11 pizzas FOR FREE nis you wang more??? Come on!

    If I got this situation wrong please correct me, but if this is the case then I would be calling you much worse things than that manager. Those businesses are often franchises wher thd owner is being squeezed from all sides, modtly by thr franchisor, and makes very little profit. And to have someone keep coming back for free pizzas, I would blow up too.

    (Go on, keep the negs coming if it makes feel like a better person)

    • [Deactivated] on 18/07/2015 - 15:07
      +11

      I think what we have so far is:

      • OP buys an online voucher for a pizza store from "another gift card company" (sounds like some kind of scoopoun-esque site)
      • Uses the voucher multiple times (the way it's written it was 1 voucher I'd assume with a code to use - that quite possibly says single use only - but we don't know)
      • Claims the manager refused service to him because of the voucher he was using (aren't they within their right to refuse service to anyone for any reason? - legally not ethically I mean)
      • OP says he "tried to explain to him about the voucher but he did not wants [sic] to listen to me" (Sounds like at this point things became heated most likely from the OP first, then the manager)
      • OP says he was abused using "dirty words" (Could quite possible be the manager said "get that shit out of here" or something referring to the voucher rather than the person)
      • OP was then told to leave the store and not come back again (again, aren't they within their legal right to do that anyway?)

      • OP claims his "reputation" has now been tarnished by the manager's actions and wants to take legal action against him.

      • OP also claims to have "recorded the entire conversation for evidence" which sounds like he knew there was going to be an issue and wanted to bait the store into an argument to use against them later. There's no other reason you would record the "entire conversation for evidence" unless you knew something dodgy was going on.

      We'll never hear the true story because the OP refuses to answer the questions that would prove he is in the wrong or make his argument weaker.

      The last thing left for OP to do now is play the race card and accuse the store of a hate crime.

      • [Deactivated] on 18/07/2015 - 15:18
        -1

        Thank you. More succinct than my rant :)

        Btw it is illegal to rdcord someone without their permission in a private premises. A shop is a private premises. OP should be careful with the recording or he may get charges laid against him for, e.g. Stalking etc…

        • harkoliar on 18/07/2015 - 21:37

          The comment makes me wonder how do those news reporters with all their hidden cameras get away with all that recording and showing it on primetime tv shows.

        • iratepirate on 19/07/2015 - 09:48

          Wrong - see my earlier comment. In Queensland it is perfectly legal.

      • indium on 18/07/2015 - 17:35
        +13

        OP said purchased multiple single use vouchers/codes.

        Imagine you purchased multiple large pizza vouchers from scoopon for domino's, you enter one of the codes online and the total comes to $0 for a large pizza, go in store to pick it up and manager thinks you're cheating the system/stealing because the amount comes through as $0 and when you arrive to pick it up you are told he won't make your pizza and you should leave resulting in you losing a voucher and having to go to another domino's further away if you wish to use any vouchers in the future.

        I'd be pretty pissed off.

        • leiiv on 18/07/2015 - 21:34
          +3

          Not to mention the dirty words..

        • mskeggs on 18/07/2015 - 23:34
          +6

          If the offer was limited to one per person, for example, but I bought 10 by using different emails or whatever, I think the store would be within their rights to refuse to honour it.
          There is clearly detail being left out of the story. I think that is what is getting a lot of people cranky because it makes them feel manipulated.
          Note I don't excuse the store manager being abusive, but the lack of details makes me question just what was said.

        • tikei on 19/07/2015 - 22:24

          @mskeggs:
          When he made the complaint to HQ he would've had to mention what vouchers he used in order to question them whether the store manager was right to refuse him pizzas. If the franchise consultant looked into it and apologised, I would think they are legit.

        • mskeggs on 19/07/2015 - 22:45

          @tikei:
          Perhaps. If I called up about one coupon that was declined (knowing I had turned up with 9 other coupons bought with other email addresses) head office might not see the problem.
          I find the original poster here is only telling part of the story, and I think they would be likely to do the same with head office.

        • tikei on 19/07/2015 - 23:45

          @mskeggs:
          He certainty is not telling the whole story but that doesn't give people a reason to automatically side with the other party (just reading some of the comments here, they can be nasty, and even getting racial now).
          Op does seem sketchy but I believe the franchise person would've called up the store manager after the complaint and the store manager would've mentioned the multiple vouchers to him

  • johnno07 on 18/07/2015 - 15:15
    +3

    Goddamnit people are fragile these days. OP was surely in the right, but definitely needs to get on with their life and stop worrying about their so-called "reputation".

  • treeman on 18/07/2015 - 15:26

    Will we ever find out what pizza store this is?

    • ChickenAdobo on 18/07/2015 - 15:44
      -3

      Sure if you want a defamation charge against you.

      • [Deactivated] on 18/07/2015 - 15:52
        +7

        Why would there be a defamation charge against treeman ?

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