For Overseas Fee-Free Withdrawal, which Non-Citibank ATMs Can The Citibank Plus Debit Card Be Used at

Hi All,

This advice has been given many times - that the Citibank Plus Debit Card attracts no fees when used to withdraw money overseas.

Does this apply only to Citibank ATMs? Problem with this is there aren't that many Citibank ATMs in European cities.
E.g. using http://www.findmyciti.com/ to locate them, it shows one location in London, and none in Vienna.

I rang, and they said non-Citibank ATMs may still charge fees.
And they dont have "partner" banks they can provide which guarantee fee-free withdrawals (unlike in Australia, where Westpac ATMs can be used).

(1) Are there non-Citibank ATMs to use this card at, which will avoid fees in European cities, such as London, Paris, Vienna and so on?

(2) Will European ATMs always show the fees which will be charged if the withdrawal proceed, so one can find another ATM?

Hope someone can shed light on this.

Many thanks in advance.

Related Stores

Citibank Australia
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Comments

  • +3

    Hi bluesky, just to be clear, there are two parties that could charge a fee for a single ATM transaction - the card issuers and the ATM owner.

    The Citibank card attracts no fees from Citibank to withdraw cash from ANY ATM around the world. Not just Citibank ATMs. Most other card issuers will charge you a fee. ING Direct used to be a flat $2.50 when I used it. HSBC is something like $5 + 1% of the amount (i.e. $1,000 withdrawal = $15 fee). So it's a huge selling point for the Citibank Plus product.

    Whether ATMs will charge you a fee depends where you're going. When I was in the US, every single ATM I found (Citibank or not) charged a fee. Sometimes it ranged from $2.50 - $4. This will be charged whether you use a Citibank card or an HSBC card or a CBA card etc. etc. (you get my drift). I haven't been to Europe for a few years now and can't recall if they charge fees for international cards. But they'll likely charge the fee no matter what card you use.

    In summary - your Citibank card is probably your best bet to use no matter where you go. In terms of avoiding any fees whatsoever, you'll have to do your research on the countries you visit and whether there are any ATMs there that will accept international ATM cards without a fee.

    Another point to note is that you can also get the 28 degrees or Bankwest Platinum credit cards that will enable you to transact without any forex conversion fees. With one of those and the Citibank Plus, you're pretty well set up to minimise fees while travelling.

    (Sorry, can't answer your question 2 because I don't know. My experience is that invariably, ATMs will show you a fee before you get charged and this is true in the US and the Asian countries I've visited. However, can't say that this will definitely be true in every country in Europe so thought I'd better not answer).

    Hope that helps.

    • Thank you Haynes, very helpful insights :-)

      So, given Citibank doesn't charge ATM usage & forex fees, basically, for totally fee-free, what I need to find out is "which ATM owners in European cities do not charge their own ATM usage fees".

    • +3

      Strange. I used Citibank ATM's in the US that were in 7/11 stores and never paid anty fee, at the ATM or on my account. Now his was 2 years ago so maybe things have changed since then.

      Also great points about its usage os can be found here

      http://whirlpool.net.au/wiki/citibank_plus_transaction_accou…

      • +1

        ^^^ This.
        I used multiple Citibank ATMs in the USA (generally in 7-11) and was never charged a fee. Again, it was a couple years ago.

      • Thanks very much for the link.

        The section on common problems with the app and offline OTP generator do not generate much confidence.

        But useful section about users' experience using card at different countries.

  • +2

    I've used my Citi Plus at random bank ATM's in London (Barclays, Sainsburys), Paris (BNP Paribas, Societe General), Switzerland and don't recall ever being charged a withdrawal/transaction fee by Citi OR an ATM fee by the ATM owner (note they are 2 separate fees). I think as long as you stick to the reputable bank ATMs and read the screens you'll be fine.

    I found in Europe I barely used cash though, as most places accepted card and it was a lot easier/safer to use my 28Degrees or Bankwest Platinum Mastercards.

    Other useful advice: Setup the Citibank app on your phone before you go, especially the offline One Time Pin generator component. Makes life a lot easier especially if you use multiple sim cards when abroad.

    • Thanks Evol, very good tips.
      So sounds like there are quite a few ATM owners that do not charge fees, which is good news :-)

      Yeah, I also prefer to use credit card, whenever possible.

      Very true,with Citibank, everything one does seem to require SMS verification.
      If I set-up to use the offline OTP pin generator on my mobile, can I revert to SMS in future? Thanks.

      • +1

        I leave one android phone at home/with parents with Aus SIM, take another phone overseas and use local SIMs. Use 'SMS to Email' app to handle the PINs.

      • +1

        I've also used the Citi card extensively in Asia and Middle East without any problems. Even banking difficult places like Japan it worked flawlessly. I wonder how Citi make money from the product…

        From memory, I believe you can unregister your mobile from the OTP service whenever you want. I think the option to revert to SMS pins can be found in your online account settings somewhere. I've never looked though, as there's probably 100 or so OTP's to enter to get to that screen ;)

        • They make money on the product by people having money sitting in the account and earning zero interest. However I only put into it, approx what I need.

      • +1

        Only found needed OTP if I used the App or had to go online. Using it at an ATM never required OTP

      • +1

        I think you can use SMS and OTP in parallel. The code is for getting online. You don't need a code to withdraw cash.

        • Being able to use both in parallel is good news. From the link that RockyRaccoon provided :
          https://www.ozbargain.com.au/node/205837#comment-2954401
          users reported problems with the app.

          So in case that fails overseas, there is SMS to fall back on - although it entails replacing the overseas sim with the AUS sim, to get the SMS.

          A few of you pointed out that a code is not needed for the ATM withdrawal. Thank goodness! :-) Still, it would be useful if funds can be kept in the Online Saver account. And whenever one wishes to withdraw cash, then that amount is transferred to the Citiplus account.

          I could be wrong about this, but perhaps this is safer(?)

    • What is the advantage of using 28Degrees/Bankwest Platinum MC for places that accept card, instead of the Citi Plus? Is it just safer because they are Credit Cards and therefore you're at less risk of losing money if your card is stolen/skimmed?

      • Well you are getting the float on the money until the CC has to be paid, for one thing.

        • Fair point but not too worried about that. If Citi Plus is the same as 28D/Bankwest in terms of fee free international card purchases, I might just go with the one card (and ING card for backup).

      • +1

        1) Safety of credit cards as mentioned
        2) Some countries are very fussy with card acceptance - some places will accept MC widely but not Visa, other places might have opposite. So it's good to have both a MC and Visa in your wallet just in case :)

    • I found in Europe I barely used cash though, as most places accepted card and it was a lot easier/safer to use my 28Degrees or Bankwest Platinum Mastercards.

      What about bars or cafes for small purchases? Do they charge surcharge fees for using credit cards?

      • +2

        I spent most of my Europe time in London and Paris, so can't say for other cities, but I didn't encounter any surcharge fees that I was aware of when using credit card.

        • Thank you!

  • +3

    I was in Dubai(UAE), Turkey, Croatia, Slovenia and Singapore last year and relied on my Citibank Visa + card for cash. I used it in all those countries at non Citibank ATM's and never got charged a transaction fee. I had never heard of most of the issuing ATM's I used!

    • Great, more countries with no ATM owner usage fees … :-)
      Thanks for your reply.

  • +1

    Removed - reply to commenter, wrong nesting…

  • +1

    I used my Citibank for cashout at 7-11 convenience stores in Japan, no fees.

  • +1

    It all depends I don't think you can generalise by country or by bank but like most of the other commenters I haven't been charged an ATM usage fee. I think if you go with the major banks your chances are pretty good.

    • Yeap, seems like that is the experience of most people.

  • +1

    ATM always tell you before you proceed if there is any fee from their side, if there is just cancel and find ATM from different BANK, sometimes it requires a bit of walking around to find one without fee but hey you are saving money.

    • Thank you, again good to know :-)

  • +1

    Westpac ATMs in New Zealand are free to withdraw from for Citibank customers.

  • I am interested in getting Citibank Plus. few things if anyone could confirm for me:

    • The card will be accepted anywhere Visa is accepted just as Visa credit cards
    • I need to actually deposit money into the account as it is a debit card
    • There won't be any credit check required in setting up the account as it is more similar to saving account rather than credit card account?

    Thanks.

    • Answers:
      1) Yes
      2) Yes
      3) No.

      • Uhm … in that case I might get 28 Degrees then? I want to avoid anything that will affect my credit rating as I just took up the ANZ offer a couple of months ago. But if I need to do credit check anyway, then I might get 28 Degrees.

        I just need to be able to make purchases overseas without having to pay fee and bringing cash with me.

        • Sorry, for 3) what i wanted to say is , No it wont affect credit ratings.

        • @cniminc: hahaha I actually just realised that … sorry it was my bad. Thank you for your info.

  • Actually another question, rate wise, is Citibank Plus and 28 Degrees comparable? Thanks.

  • Citibank plus is a transaction account (I.e. It's your money, not a credit product). There is no interest payable. They also don't pay you any money.

  • looks like Ubank is similar to Citi Plus now:

    No international fees
    We don’t charge you for overseas or online payments

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